Comentarios de los clientes para High Speed of New York

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de High Speed of New York

Clasificación general:

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JUANITAA W.
Clasificación:

Horrible experience, the location itself is filthy. They are supposed to be open at 9, I waited 15 minutes for someone to come. I was charged for insurance when I didn't ask for it. The people that work there are very unprofessional and added additional charges that I now have to dispute.

annmarrie L.
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El cliente no dejó un comentario.

RONALDS T.
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El cliente no dejó un comentario.

GODWINC B.
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El cliente no dejó un comentario.

Juan R.
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I still haven't received my $100 deposit for the truck they said they deposited my $75 deposit back to me for the trailer but it still has not reached my account

SHOWOLEA C.
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El cliente no dejó un comentario.

MONICAC B.
Clasificación:

Did not explain how you get charge . Charge me charges that wasn't explained or agreed on .

CARLE L.
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El cliente no dejó un comentario.

Curtis L.
Clasificación:

The customer service representatives were very professional and helpful, but the location and the equipment were the poorest quality I've ever experienced with U-Haul. I cannot understand how the location, and specifically the truck I rented, are still in operation. The equipment was well below my expectations for U-Haul. The location is a junk yard. Literally.

SCOTTTERRELL S.
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El cliente no dejó un comentario.

JOHNE C.
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El cliente no dejó un comentario.

Dewayne H.
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El cliente no dejó un comentario.

CASSANDRAM K.
Clasificación:

The inside of the truck was not clean or suitable. The battery of the truck died which delayed my day and the uhaul location needs to be cleaned throughly. There were abandoned cars and car parts and trash everywhere. I could barely walk through the entrance to get assistance.

SIDIOMAR B.
Clasificación:

This experience was far from good. I went through a stressful situation, where my pick up location was changed at the last minute. The new location was like a garbage site, literally. The truck was not working properly. When I called the scheduling department to complain, I was told to cancel the contract and go to the initial location where I was supposed to pick the up truck, and the lady on phone confirmed to me that a truck is available there. I cancelled the contract and head towards the 168 Street/Douglass avenue, Queens. When I arrived there, the manager told that she didn't have a truck for me. I tried to explain to her my situation but she said she was busy. I called again the scheduling dept and only then, the lady took care of the situation and made a new reservation for me, not for a truck, though, but for a cargo van, which was not the vehicle I reserved online the day before. How can you fairly describe this service?

FRANCOIS D.
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El cliente no dejó un comentario.

Kevin L.
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El cliente no dejó un comentario.

PATRICIA T.
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El cliente no dejó un comentario.

LOISELIZABETH C.
Clasificación:

Good day UHaul Representative, After I returned the vehicle, I found that I was unjustly charged for refueling, $30 fuel fill-up + $46.50 Refuel Sales. I drove a total of 2 miles! When I discussed the matter with Ms. Foster at the location and asked for a refund, she said she couldn't issue me a refund that I would have to wait until Sept 30 to speak to her supervisor. Makes no sense since she herself generated the contract and saw that the fuel level was the same. I feel like Uhaul is trying to steal money from me, hope to get this rectified.

HUMPHRYO W.
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I am so happy it was clean everything was working very well i can tell the world about them

BENCHENG Z.
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It look like a run down scrape yard. Employee non responsive, and vehicles were in poor condition.

DOUGLAS R.
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El cliente no dejó un comentario.

DANIELPHILIPPE L.
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Overall area was very dirty/unkempt. Truck was ok, but minimally maintained. Both outside mirrors were loose and moved. There was no ramp or safety straps equipped and there were check engine and tire indicator lights on dashboard panel.

KEVIND D.
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El cliente no dejó un comentario.

PHOEBER W.
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El cliente no dejó un comentario.

Rhonda S.
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The owner needs to be trained on how to communicate/explain the process to customers. It should be noted what equipment he does not carry. I wanted furniture covers & didnt find out that he didn't have them until I came to pick up the truck. I waited an hour for the 10' truck that was on it's way. I decided to take a bigger size because I just wanted to get out of there. The staff was very helpful.

Dante M.
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El cliente no dejó un comentario.

ROSELAINE V.
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El cliente no dejó un comentario.

Carlos B.
Clasificación:

Good service

BESWICKDUHANEY S.
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El cliente no dejó un comentario.

Texroy V.
Clasificación:

The vehicle was not properly maintained. The serbice light came in and I had tocall and have oil put in just to then try to complete my task. Due to issues with the truck I was unable to complete my iobjective. I want a fuill refund. I will have to rent another truck and pay helpers again

INGRIDA S M.
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El cliente no dejó un comentario.

REGINAJ B.
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Customer service was excellent and I was very satisfied with my experience.

TOMMYWATSON P.
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El cliente no dejó un comentario.

GRACIELA M.
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The location should look more presentable, clean and hospitable.

CLAUDIA G.
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Lots of garbage on site, need to remove garbage.

MARIAL H.
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The manager complained to give me paperwork. He would not check my truck back in. He told me to take a picture of the miles. He rented or used it and tried to charge me for the extra miles. The truck side mirrors were being held up with duct tape. The top right corner had a hole in the roof and the inside was nasty. If I did not need the truck to deliver emergency food to seniors for elected officials, O would have cancelled. Uhaul don't normally conduct business like this.

Andrew F.
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El cliente no dejó un comentario.

ANGEL J.
Clasificación:

The truck i rented was the 17ft. model. There was a hole in the ceiling of the truck. Passenger Mirror was loose and I was unable to use it while driving. The young woman behind the counter is the only thing that made my experience bearable. She was very pleasant and patient. Her computer was down. the mobile app was very slow. i truly felt bad that this woman had to work in these conditions. Someone from Corporate should do a unannounced visit to that location. Shame on the owner..

Yauheni D.
Clasificación:

El cliente no dejó un comentario.

RAYMONDNOEL R.
Clasificación:

When returning the van i rented the owner was blocking the driveway in which he did not want to move in order for me to return the vehicle. Causing traffic knowing that i only wanted to do my part in dropping it off.He was extremely rude to my cousin and this was the most horrible costumer experience that i have ever encountered. The owners account with uhaul should be revoked because it makes the company look Really bad. I have rented before from other locations and received great service,nothing close to this garbage place

Javaughnie D.
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El cliente no dejó un comentario.

Kobe C.
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El cliente no dejó un comentario.

scott S.
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El cliente no dejó un comentario.

Larry D.
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El cliente no dejó un comentario.

Cindie F.
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El cliente no dejó un comentario.

Jaime A.
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El cliente no dejó un comentario.

Angelica V.
Clasificación:

This is a 3rd party uhaul, the wait for a truck was extremely long, we did not receive the car with a full tank yet not was I given a clean van, yes I was was charged for fuel and cleaning fees. I left the keys in the drop off box and was called to say the vehicle had not been returned, it was just terrible service overall. I've rented out a uhaul before from the Woodside location and never experience anywhere as horrible service as this one.

Haniel R.
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The service was great guys helped on the phone. Even called with a follow up after the truck was returned.

CELESTE O.
Clasificación:

Have the tank filled up

MD J.
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El cliente no dejó un comentario.

JAMES N.
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El cliente no dejó un comentario.

Jarian D.
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El cliente no dejó un comentario.

Renaldo M.
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Advice to everyone take before and after pis of everything. Was charge 5 miles over and 6.4gal($27) of gas.

Terrance D.
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El cliente no dejó un comentario.

ANDRES R.
Clasificación:

El cliente no dejó un comentario.

Luis C.
Clasificación:

El cliente no dejó un comentario.

barry M.
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El cliente no dejó un comentario.

Ricardo J.
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El cliente no dejó un comentario.

alan C.
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Make clear what the hours are at Every location. I was sent to the Regency location on Springfield Blvd and they were closed .

Jerome C.
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El cliente no dejó un comentario.

Stephanie C.
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El cliente no dejó un comentario.

Nathalie M.
Clasificación:

First of all the truck smelled like rotten cheese even with airing out with the windows down was still terrible. Secondly, they didn't put what I ask for when adding supplies online... Third but absolutely not lease they charge me extra 2 days later. Not acceptable and they are rip offs. Thank goodness I always keep an eye on my credit cards! Keep away from this particular uhaul location. I should have known the first appearance of a ran down suck place I would come into problems. Do not do yourself a disservice, stay away from this run down service of thieves!!

Damion J.
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El cliente no dejó un comentario.

Lenworth J.
Clasificación:

The attendant there is very unorganized and he Over charges. This isn't my first time disputing his random fees in the end which he loves to add on.

WAYNE T.
Clasificación:

El cliente no dejó un comentario.

Pauline W.
Clasificación:

El cliente no dejó un comentario.

frankie C.
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El cliente no dejó un comentario.

scott S.
Clasificación:

El cliente no dejó un comentario.

Georgia H.
Clasificación:

El cliente no dejó un comentario.

Desmond D.
Clasificación:

Unprofessional Charged my card $230 for contract from 2009 without telling me about it. When I returned the vehicle they just told me to leave the key on the desk and then charged me for an extra day.

Oscar A.
Clasificación:

This location was far from my hometown in NY and I did not count that the miles they give me we're not enough for my trip

Super M.
Clasificación:

Keep on serving the community.

Darryl H.
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El cliente no dejó un comentario.

delroy T.
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El cliente no dejó un comentario.

delroy T.
Clasificación:

El cliente no dejó un comentario.

micah W.
Clasificación:

El cliente no dejó un comentario.

Humayoun S.
Clasificación:

Customer service was great but truck was not good. Very hot today in. We york and air condition of this truck was not working. I did not have any choice. Thanks

Juan H.
Clasificación:

El cliente no dejó un comentario.

Ferdinand V.
Clasificación:

Location not well maintained, appears to be within a scrap/junk yard. Took 3 hours to get the truck and service was not great.

Brenda T.
Clasificación:

El cliente no dejó un comentario.

JOSEPH C.
Clasificación:

I RENTED THE VAN WENT THREE(3) MILES AND WAS CHARGED $46.00 FOR GAS. HOW IS THAT POSSIBLE ? THE PLACE IS A RIPOFF ! DONT RENT FROM THEM

Shannon W.
Clasificación:

The lot is filthy and the building that the office is operated out of is like shed. Also, FILTHY.

Harry A.
Clasificación:

Have more 15-foot trucks available.

ieasha H.
Clasificación:

El cliente no dejó un comentario.

ROUROUSSE C.
Clasificación:

Change the way this location serving

Robson O.
Clasificación:

The uhaul personnel was 30mns late for my appointment and delivered the uhaul with less than 1/8 of a tank. This delayed my operation extending my moving process causing my storage facility to be closed by the time I got there. I was 3mns too late and had no choice to leave my things in the uhaul and reconvene at a later time, which with my work schedule took 3 days. This was a huge inconvenience and a costly one, I will never use Uhaul again !

EXCEPTIONAL M.
Clasificación:

El cliente no dejó un comentario.

Sean P.
Clasificación:

Why it cost me $8.00 in fuel to only do 4.4 miles and this is not the first time when you bring it back with the fuel you get they say it's wrong.

Gregory B.
Clasificación:

Greet customers at the entrance and show them where to park.

Nia D.
Clasificación:

Rep forgot keys for another van in my van and I had to drive back and bring him the keys wasting about 3-5 miles which I was still charged for

Joshua R.
Clasificación:

Very poor service rude employee and owner.

Adonis M.
Clasificación:

Rented a truck it was not cleaned out had debris and plastics inside but didn't make an issue it was for moving. Returned the vehicle swept it and actually had a broom and dust pan in my hand at the return. Employee stated I was going to be charged $25 for a cleaning and called someone to see if it was rented that way. The person said no but they havd no photos of how it was rented and forced charged $25 on my card.... I totally felt scammed and have very little recourse.

nooruldeen M.
Clasificación:

Apparently u haul is a rip off and if you don't respond to this review I will set things straight legally..my number is 7183002200

Audrey E.
Clasificación:

El cliente no dejó un comentario.

Nicole A.
Clasificación:

El cliente no dejó un comentario.

Suzette L.
Clasificación:

Have working restroom Was 1 hour late so had to rebook but took 2 hours while vehicle was on hand

Scott S.
Clasificación:

El cliente no dejó un comentario.

Charles S.
Clasificación:

The employee was friendly but inefficient, and in spite of having a reservation, I had to wait about 30 minutes for him to find the right truck, get permission for it to be released, and get my information inputted into the system. I noticed as I drove off the lot that the gas tank was empty even though it had been recorded on my contract as partly full. The vehicle was in good condition, but the cargo bed was dirty. If renting from here again, I would be careful about making sure the vehicle was as promised before leaving the lot.

JULIO A.
Clasificación:

Me cobraron lo que ellos quisieron se me olvido una lampara y me cobraron un cargo por basura corri menos de 3 millas y me cobraron 3

edward L.
Clasificación:

Nothing!

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