My only "complaint" was that the windshield could have been cleaned better prior to my rental..lots of bug splatter. Ran out of ww fluid early on (11 day booking of the van). Made sure to inform them upon return. The next renter took it right after me and they provided the fluid for him. Nice new vehicle. Served the purpose well. Pick up and return super easy processDiana S.
Customer Reviews for High End Convenience W/ Husky
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Ordered online as we don't have a credit card lucky my friend had one we could use other wise we were solWalter U.
El cliente no dejó un comentario.Ilona S.
Really nice Uhaul attendant , accommodated my request in last minute . Will definitely get uHaul from here in future.Harshadsinh J.
El cliente no dejó un comentario.Jordan W.
The receipt doesnt match the confirmed reservation rate. I reserved the rate of $0.99/per kilometers. I've used, 321.40 MI which is 517.24 km for the whole trip after drop off. 517.24 x $0.99 = $512.0676 + $3(Envi Fee) + $32.44(GST) TOTAL = $547.07 They charged me $681.32 with $134.25 difference.Cris F.
El cliente no dejó un comentario.Nathan Z.
will never return to this location for anythingjohn O.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.Cassandra H.
My whole experience was great!!Tammy H.
El cliente no dejó un comentario.Suzanna L.
The two people I dealt with were not easy to deal with the first person that checked out the vehicle gave me different rates and didn't explain the return policy correctly, the second person that checked the unit and was not going to honour the rental agreement and argued that it was done incorrectly.CHRIS D.
Busy location and only one attendant for all business. Commuters are not interested in waiting for uhaul pick ups and uhaul pickups are not interested in waiting for commutersAngela H.
They ripped me off $111 by telling me the fuel guage was full when it was notDavid H.
El cliente no dejó un comentario.Heather Y.
El cliente no dejó un comentario.Ajit R.
El cliente no dejó un comentario.soufiane O.
El cliente no dejó un comentario.Inderjit R.
The staff were very helpful.Cheryl C.
Nothing. This was the easiest, cleanest, best experience I've had! And a special shout out to the Southfork Husky. The lady we talked to. In the morning and the older Sikh gentleman were incredibly friendly and helpful! Huge improvement of Uhaul experience compared to the previous location!!! Will definitely use this location again!Terry S.
El cliente no dejó un comentario.Kaitlyn C.
El cliente no dejó un comentario.Brody P.
El cliente no dejó un comentario.KULWINDER S.
All was excellent. Thank youBert S.
Checking in online was a very tedious process, and to charge an extra fee to check in at the store is not fair.Dean H.
I rented it this location before without any issues. However when I reserved online I also reserved an appliance dolly. When I got to the location I was told there wasn't one available and the clerk seemed annoyed with me that I wasn't happy. I think if they are not going to provide appliance dollies, you should not be able to reserve it online. Made my day much more difficult as I had to drive around and find a place to rent one. The truck was in good shape but it wasn't very clean and the interior reeked of cigarettes.Dave M.
There we no dolly's available. Other than that the man was really nice.Crystal Z.
Booked a 10' truck this morning and reserved it for a 5:15 pick. Arrived at the location and told I had not reservation and that there were no trucks available. My online contract was for about $40.00. I was offered a van for for $110.00. I needed transportation urgently so I was forced to take the van at double the price. Disappointed in my experience.nqobile M.
Interior was dirty and engine needed a full serviceMichael W.
I put in the vehicle was not clean. It was a little dirty inside otherwise it was good.Mark D.
Get new staff, they were very rude. Communication sucked.maurice Y.
Friendlier serviceOtto K.
The EMPLOYEE THAT WORKS BEHIND THE COUNTER SHOULD HAVE FULL KNOWLEDGE OF WHAT ALL MEANS OF PAYMENT. AND VOICE THAT TO THE CUSTOMER ASAP. WEN BOOKING THE TRUCK THE CUSTOMER SHOULD BE GIVEN ALL DETAILS OF HOW PAYMENT CAN BE EXCEPTED. FOR EXAMPLE WE ALSO EXCEPT CASH WEN PICKING UP YOUR UNIT. MILAGE ON THE UNIT AND CORRECT TRUCK N KEY N TAG NO. FOUND AND CHECKED BY SECOND EMPLOYEE OR MANAGER AT PICK UP LOCATION. EMPLOYEES SHOULD NO WHERE THE UNITS ARE PARKED N MILAGE ON SAID UNIT N ENTERED INTO COMPUTER AHEAD OF TIME IF POSSIBLE.. I REALIZE THIS MAY BE OLD SCHOOL MENTALITY, IN THE DAYS WEN THINGS WERE ALL DONE THE NITE BEFORE.EXTRA EMPLOYEES WERE HIRED TO HELP OUT IF NEEDED. CASH TILLS DIDNT TIME OUT EXACTLY AT CLOSING TIME OR 5 MINUTES BEFORE. AND EMPLOYEES HAD TO RUN OUT OF THE STORE BEFORE THE DOORS LOCKED AUTOMATICALLY. WE LIVE IN THE INSTANT NOW GENERATION OF I MINUTE SERVICE IN THE MICROWAVE ERA.YES UR COFFEE IS READY N HOT IN I MINUTE. A SAD GENERATION OF HURRY HURRY. PLUS ONE DOESNT GET PAID FOR EXTRA TIME SPENT BEFORE LEAVING WORK AT DAYS END TO BE SURE ALL IS COMPLETE AND ONE WENT THE EXTRA MILE N DID AN EXCEPTIONAL JOB THE NITE BEFORE. I GOT PAID OVERTIME FOR THAT.OR SOME PERK GIVEN FOR EXTRA TIME N ONE TREATED THEIR JOB AS IF THE BUSINESS WAS THEIR OWN. THANK GOODNESS FOR MANAGERS WHO HAVE AUTHORITY AND ANSWERS TO COME ALONG SIDE AND HELP OUT. THANK YOU.Chris N.
we already give all the info on e-mail when we book a truck,( like driver licence) . why do we waste time re-doing it when we go pick it up?marie C.
When I first picked up the uhaul, I noticed there was a check Engine light on. When I called the employee told me that there wasn't anything I could do unless I broke down, and that I could get a new one but I'd have to wait a few days. Though I couldn't wait a few days he reassured me it would be fine. The drive was far from fine. Engine light kept on, temperature gauge kept skyrocketing and then plummeting. & on top of that, it dangerously needs a wheel alignment. Driving to a new province was terrifying and I had no other option but to keep going as the phone number for the store/help kept having an automatic voice saying â€œgoodbyeâ€ and hanging up. $1300 to add 6hrs onto my trip because this thing was a death trap. Hated that.Paige T.
El cliente no dejó un comentario.mike M.
The truck that I reserved wasn't available. I had to accept a much smaller truck without a ramp. The van hadn't been swept.JosephNoel L.
All good.Saurav G.
Easy to deal with! A beat dirty but I will still recommend to my friendsJomar A.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Ashley M.
Thevunit was filthyDavid M.
The vehicle we rented ran well, but was 2000km overdue for an oil change.Johnson S.
El cliente no dejó un comentario.Matthijs B.
It was great!Henry G.
They made me pay over a $200 deposit. I have never paid more then a $100. I've used uhaul many times and I don't think the total had ever been over $70. The agent was rude and I'll never go there againKaren S.
UHaul is the WORST business I have ever er delt with!!! Staff doesn't give a toss about the client! MAILING THE DEPOSIT?!!!!! SERIOUSLY?!!!! You f-ing assholes sent the check to the wrong address, then came up with excuses as to why you couldn't fix YOUR mistake and just refund the fucking card I paid with!!!! Then you tell me to you mailed the check AGAIN!!!! REFUND MY DAMN DEPOSIT!!!!JOANNE H.
El cliente no dejó un comentario.John R.
Found a McDonald's bag under passenger seat, there was also a piece of bacon on the floor. Other than that, the vehicle was in excellent condition.alex D.
El cliente no dejó un comentario.Mike M.
Ban was very dirty but operated very well. This location is fantastic to deal with as I have rented from them a number of times now.Dave M.
El cliente no dejó un comentario.Landon C.
Evrything is well handled with iMpressive service.John D.
El cliente no dejó un comentario.David L.
I had pre booked a week in advance for a 20' truck at the Beaumont location. I live 2 blocks from there. The day before I was contacted and told they were only able to provide a 15'. I agreed, no problem. 13hrs before pickup, I was told there were zero trucks in Beaumont! So I had to drive 30km one way instead of walking 2 blocks. So, 60km on my personal vehicle, plus another drivers time. Plus an extra 30km on the rental truck. I was REALLY not impressed with the less than a quarter tank of fuel in the truck at pick up. Pick it up full and return it full would make much more sense and safer too in this kind of weather.Graeme P.
El cliente no dejó un comentario.Melanie B.
I asked for a receipt to complete the drop off, but was told there was none available. I just worry that without the receipt stating everything from condition to fuel to mileage was checked, there might be some ramifications. I think a final receipt should be available.Raymond W.
El cliente no dejó un comentario.Michael C.
Very good service. Helpful, and kindDESMOND S.
Your app was impossible to use. Therefore I was force to go inside, even though I wanted contactless pickup and drop off. The counter staff gentleman was nice but you could not understand him. And he couldn't understand me. Also the vehicle was frozen. I had to wait for it to warm up. And then when it was warm enough. The vehicle was stuck. I had to get someone to come help me get it out of the ice and snow. Also the park brake wasn't workingLori B.
The fellow here listened to my story about dollies , blankets and called the Joe's Garage right away but it was closed (Sunday) and he said he would leave my contract open until he talked to them. Today I got the bill in the mail and was charged another $28. For Ez gas. Which I was a touch under the 5/8 that I was supposed to fill too. He unfortunately did not mention this when I dropped off so thought the fuel was fine. Anyway I dropped at this location the last time I rented and had no issues. Same fellow. They have typically only had one person at this location so if the till is busy you wait. That said this fellow seemed juggle all his tasks well was not long dropping off both times.Andrew S.
Don't forget to put the ordered moving blankets into the van. I forgot myself to check, because it was so cold as I picked it up. Got moving blankets at another location.Andreas B.
I returned a day early and uhaul charged me for 2 full daysLaurie D.
The person helping me was awesome ! He made the experience great!! Highly recommendSamantha K.
El cliente no dejó un comentario.Kathleen B.
Great place to rent from, just one consistent discrepancy. The truck was clean on the outside , no garbage on inside but dash and cup holders had stains and splashes all over from coffee or drinks. Not the first unit we have rented from the location that had a dirty interior, that aside friendly service and the vehicle was in great shape and maintained mechanically. The owner is friendly and acomidating and aside from the interior being wiped down a great place to rent from.Douglas D.
El cliente no dejó un comentario.RAMON C.
Excellent customer service! Highly recommended. Two thumbs up! Gracias.Ericson B.
El cliente no dejó un comentario.Donna N.
Smooth operation, friendly staff and quick process.Julie F.
El cliente no dejó un comentario.Michelle R.
i would love to be reached out too by a customer service representative because i've always had a good experience when using u hauls and this time turned out to be a nightmare and i feel like i was done wrongNathen R.
Excellent service at this location as always!DAVID M.
El cliente no dejó un comentario.Craig L.
El cliente no dejó un comentario.David A.
More trac optionChristopher T.
We had a 50.00 credit and wanted to apply it to the reservation this time. It was not applied so we were disappointed.Daniel N.
El cliente no dejó un comentario.Miranda H.
El cliente no dejó un comentario.ADAMPIOTR S.
El cliente no dejó un comentario.Kelly R.
El cliente no dejó un comentario.Jacob W.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Steven Z.
I was a first time user and I was pleased with everythingShaquille G.
Quick service, no hassle return.STEVE C.
Excellent staff, very helpful!Dave M.
El cliente no dejó un comentario.Patsy N.
Pick up and drop off was nice and easy. Staff was friendly and helpfulTerry T.
El cliente no dejó un comentario.Russell S.
The staff here were helpful and friendly. He was busy juggling people paying for gas and closing out my file but I was out of there in a few minutes.Andrew S.
El cliente no dejó un comentario.Shaun M.
El cliente no dejó un comentario.Benedict B.
Had requested Dolly with rÃ©servation, it was not in the truck when we picked up. The owned said we had to ask for it when we picked up, but didn't know to ask. We did not have it for our needs.Ricky L.
El cliente no dejó un comentario.Joel Q.
Clean the vehicle and do a walk around the lady just handed me the keys charged me 350$ and im pretty sure 8 never got refunded for the km i never drove i drove 185 km was charged for 300Raymond D.
Excellent customer service, especially on return of the unit. The customer service representative actually saw me coming, came out side to guide me into the parking spot. He was friendly and helpful. I would definitely recommend!!DAVID M.
El cliente no dejó un comentario.Derrick S.
El cliente no dejó un comentario.Jordan S.