Customer Reviews for High End Automotive LLC
(U-Haul Neighborhood Dealer)

105 reviews

1933 Youngsville Hwy   Youngsville, LA 70592

(337) 837-2610

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(337) 837-2610

1933 Youngsville Hwy
Youngsville, LA 70592

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing at this time.

Anthony Alford 
Rating:
4.0

Customer did not leave a comment.

sandra Hotard 
Rating:
5.0

It was great

KARL BELL 
Rating:
2.0

First problem was this location is not staffed on a Sunday, my pickup day. I had difficulty initially getting through the app to find the unlock code to get the truck key (about 1 hour wasted doing this so I was late meeting up with my group). The second issue was that the appliance dolly and moving blankets that I had rented were not in the truck, and all I got was an apology from the UHaul rep over the phone. How do you find another appliance dolly and moving supplies on a Sunday when you’re already an hour late on a 6 hour rental?

Tommy Rozas 
Rating:
3.0

Customer did not leave a comment.

Donald Stout 
Rating:
5.0

Customer did not leave a comment.

Steven Ralston 
Rating:
3.0

Customer did not leave a comment.

Deborah Locke 
Rating:
3.0

Could not submit pictures at this place for some reason

Ian Grant 
Rating:
5.0

Customer did not leave a comment.

steve mason 
Rating:
3.0

Customer did not leave a comment.

Kimberly Adams 
Rating:
5.0

After hours drop off.

William Sanders 
Rating:
3.0

Have everything available and ready to go for the scheduled appointment time.

Edward Hannie II 
Rating:
5.0

Customer did not leave a comment.

Jill Arceneaux 
Rating:
5.0

Customer did not leave a comment.

michael mitchell 
Rating:
5.0

Customer did not leave a comment.

Josh Harrington 
Rating:
5.0

Customer did not leave a comment.

Eric Brasseaux 
Rating:
1.0

I inspected the vehicle, took pictures and video. The inside of the cab was disgusting. There was literal cake inside the cab. The center console was sticky and full of liquid spills. There was water in the back of the truck. I went back and mentioned it to the person who checked me in. She said they don’t inspect it for cleanliness nor clean the vehicle.

Adam Baggett 
Rating:
5.0

Ashley was more than helpful.. thank you

Danielle Fitzgerald 
Rating:
5.0

Thank you for being so patient.

Lisa Poirrier 
Rating:
5.0

This was a great location.

Justin Christensen 
Rating:
5.0

Once I had the U-Haul everything was great, however, I am unhappy with how the process was leading up to it. I do not understand why there is an online option to book if the day before my pickup location will be changed from Youngsville from Eunice. And then when I call to get it fixed and I get a different, smaller, truck at the original location to be picked up at 7 AM, the next day at 6 AM the app is showing that my contract is not conducive for the 24/7 pickup. Both instances I had to be put on hold for 30/45 minutes. Once I was able to get ahold of the right representative, they were very helpful, but I find this ridiculous. A moving day is already stressful enough, and one days notice to change someone’s pick up location to somewhere almost two hours away is simply unacceptable. There has to be a better way to communicate this information with your customers who are spending $100+ on your product.

James Robichaux 
Rating:
2.0

Finalize the paperwork before you leave.

Kevin Brown 
Rating:
5.0

Customer did not leave a comment.

sentell celestine 
Rating:
5.0

all good.

Matt Lackie 
Rating:
4.0

Customer did not leave a comment.

JOHNNY Trahan 
Rating:
5.0

Customer did not leave a comment.

TAMICA THERIOT 
Rating:
5.0

This was a fabulous experiece and we would use them again. Ashley was so helpful and kind; as I was tired and rattled and she handled it all beautifully.

margret delaunay 
Rating:
5.0

Customer did not leave a comment.

John Voltz 
Rating:
5.0

Customer did not leave a comment.

CHRIS WHITNEY 
Rating:
5.0

Very friendly drop off!

Kristi Daigle 
Rating:
5.0

Customer did not leave a comment.

Todd LaBiche 
Rating:
4.0

No comments at this time.

Brent Flash 
Rating:
5.0

Very friendly service, would definitely rent from this location again.

Joel Sanchez 
Rating:
3.0

Customer did not leave a comment.

Fasong Lin 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH HERNANDEZ 
Rating:
5.0

N/A

Seth LaFleur 
Rating:
2.0

Transporter was parked in the grass. My truck was halfway in the adjacent road for the hookup. Chains were not installed properly. I could go on but nothing ever changes with uhaul.

THOMAS SIMARD 
Rating:
5.0

Customer did not leave a comment.

ROBERT IRVIN TIEL 
Rating:
3.0

Customer did not leave a comment.

tom janway 
Rating:
4.0

Customer did not leave a comment.

Elisa Martin 
Rating:
4.0

Customer did not leave a comment.

RANDALL RIDGEWAY 
Rating:
5.0

Very courteous!!

BRIDGET STEPHENS 
Rating:
5.0

Customer did not leave a comment.

CHARLES BIENVENU 
Rating:
5.0

Excellent costumer service

GREGORY DAMRON 
Rating:
1.0

Do not charge for an entire extra day when the truck was 2 hours late. Not 24 hours late. Prorate the amount instead of charging the full extra day. It’s ridiculous. I should’ve kept the truck until 9 am the following day since I was charged an entire extra day.

Alexis Gray 
Rating:
5.0

Great experience all the way through. From pickup to dropoff

Marc Mauvis 
Rating:
5.0

Customer did not leave a comment.

DANA COLLINS 
Rating:
3.0

No instruction from the pickup location on how to hookup are even help getting it hooked up. Had an 8:00 reservation no one showed up to open location until 8:35

Raymond Bond 
Rating:
5.0

Very clean and truck ran well

JOANNE LASALLE 
Rating:
4.0

Customer did not leave a comment.

Michael Heroman 
Rating:
2.0

Customer did not leave a comment.

Terry Daigle 
Rating:
2.0

The truck was not well maintained and I had a problem on the road that took me 3 hours delay and put my life in danger

ALFREDO GONZALEZ-RUBIO 
Rating:
1.0

Rude customer service at drop-off

WILLIAM GJERTSON 
Rating:
5.0

Customer did not leave a comment.

CARL MANN 
Rating:
5.0

Customer did not leave a comment.

TREY MALAGARIE 
Rating:
3.0

Customer did not leave a comment.

KEVIN NORWOOD 
Rating:
3.0

Customer did not leave a comment.

KEVIN NORWOOD 
Rating:
5.0

There is absolutely nothing you can do to improve your service, it was above and beyond my expectations for a rental service, it was definitely TOP NOTCH in my books I will definitely recommend this business to anyone who is moving or just needs to take some old stuff out of their house to put in storage. It was easy to pick up and drop off with absolutely no hassles at all, I rented it for 24 hours but kept it for a week and never got harassed once to return it and I thought that was pretty awesome!!!

DANA MENARD 
Rating:
4.0

Customer did not leave a comment.

MARY EMMETT 
Rating:
5.0

Location did not have an appliance dolly available though I had reserved one

STEVEN MATHIS 
Rating:
1.0

Location stated they are not U haul but as a customer you are representing U haul. Customer service lady at front office was not inviting or friendly.

ALBERT COLLINS 
Rating:
5.0

Customer did not leave a comment.

Michelle Bernard 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ROBERTS 
Rating:
5.0

Customer did not leave a comment.

BRIAN OSBORN 
Rating:
5.0

Customer did not leave a comment.

THOMAS NUNLEY 
Rating:
5.0

They were very helpful and accommodating. If needed, would return. Thank you!

Robert Riedel 
Rating:
5.0

Friendly helpful staff @ clean and safe facility.

Jeffery Minor 
Rating:
5.0

Nothing. I appreciate the ease of turning in a trailer after business hours. Made my life unimaginably simpler.

Jamey Turner 
Rating:
5.0

Customer did not leave a comment.

DEBORAH EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Bea Moore 
Rating:
4.0

Customer did not leave a comment.

brian flint 
Rating:
5.0

Customer did not leave a comment.

Evan Graham 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TITTERINGTON 
Rating:
5.0

Customer did not leave a comment.

Balajee Sumathi Radhakrishan 
Rating:
5.0

The drop off location was very convenient, the lady that assisted me was extremely helpful and pleasant to deal with.

KENNETH DANCAUSE 
Rating:
4.0

Customer did not leave a comment.

Devin Champagne 
Rating:
3.0

Open on weekends

Richard Reily 
Rating:
5.0

Nothing for this location It was Great, Friendly, Clean So much better, this is a good representation for Uhaul.

TRAVIS LASSEIGNE 
Rating:
5.0

The service was great. There was an issue with the insurance that I had selected for my rental, and the associate did everything to fix it (and it was eventually fixed). She really went all out to make sure the equipment was covered as I had intended. Also, they showed me how to hook up my car to the tow dolly, which was very helpful.

JOSEPH BRISTOW 
Rating:
3.0

The pickup location obviously keeps a dog in the office. The smell was overwhelming. I elected to pick up with the mobile app, but the vehicle wasn't ready and i had to go to the office. The fuel gauge on the paperwork indicated 7/8th, but I had to go back to the office to change it to indicate 3/4 which is what the truck actually had in the tank.

Cameron Magee 
Rating:
5.0

Customer did not leave a comment.

Wendy Walden 
Rating:
5.0

Customer did not leave a comment.

DEWAYNE SPRIGGS 
Rating:
5.0

Customer did not leave a comment.

Mike Remondet 
Rating:
5.0

Customer did not leave a comment.

Stephen Budnik 
Rating:
5.0

This is Not on the drop off center. But the movers I hired through you guys were worthless. You stole my money. Well over an hour late , one was in a full length leg brace Me and my uncle and 13 year old son did 90% of the work.

Stephen Budnik 
Rating:
5.0

Customer did not leave a comment.

Andrew Leblanc 
Rating:
5.0

Customer did not leave a comment.

kenneth best 
Rating:
5.0

Customer did not leave a comment.

Clay Simar 
Rating:
4.0

Customer did not leave a comment.

Johnny Lorenzo 
Rating:
5.0

Great Service! Staff friendly and professional.

Paige Landry 
Rating:
4.0

Both our p/u and d/o locations were great with extremely friendly top of the line employees, but EVERY TIME I had to use customer service they were either rude, distracted by someone else, or uninformed!!! CUSTOMER SERVICE GAVE NO SERVICE

robin santiny 
Rating:
5.0

Excellent service all the way round

Marc Mauvis 
Rating:
5.0

Customer did not leave a comment.

Jeffery cormier 
Rating:
4.0

Customer did not leave a comment.

Sheila Smoak 
Rating:
5.0

Customer did not leave a comment.

Nicholas Caletri 
Rating:
1.0

I’m so confused. I left the pack of pads and dolly in the back(we didn’t even open the pads). And apparent we used the truck over our 30 miles which is false, we drove from Lafayette to Youngsville roughly 15 miles.

Jeff Dugan 
Rating:
5.0

Customer did not leave a comment.

Catherine Matthews 
Rating:
4.0

Customer did not leave a comment.

linda butler 
Rating:
2.0

Limited customer parking. Had to wait almost 40 minutes to leave the yard once connected to my trailer because the yard was blocked by a tow truck

Dennis NORMAN 
Rating:
3.0

Customer did not leave a comment.

JEAN CHANGFONG 
No reviews have been submitted for this location.

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