Customer Reviews for High Desert Storage and RV
(Distribuidor de U-Haul del vecindario)

169 comentarios

1560 Elk St   Rock Springs, WY 82901

(307) 362-4334

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(307) 362-4334

1560 Elk St
Rock Springs, WY 82901

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

No one was in the office. Had to stand in the freezing cold to call in for a lock box combo. Was not told that would be the case prior to pick up. Additionally, ordered and paid for a hand truck and it was not provided, had to go to harbor freight and purchase my own.

Nathan B. 
Clasificación:
4.0

Office closed (on a Monday); had to use the drop box. Unable to evaluate office/facilities. The grounds looked ok at a casual glance.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TJ F. 
Clasificación:
5.0

The apartments were not kept up. Took 5 months to get a new fridge even though the door on outs was falling off. Big ant problem and druggies.

Amanda B.  |  Overall Experience 
Clasificación:
2.0

Make sure the equipment purchased is actually supplied! Utility dolly was ordered but not supplied!!! Extremely inconvenient.

Karl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron E. 
Clasificación:
5.0

Sitio web

Sheri R. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

This was our second experience renting a truck from Sadie. As usual, The truck was ready to go and performed well. Sadie provided input to the drop off location and had us on the road in short order. Thank You!!

Tony C. 
Clasificación:
5.0

All good.

miguel P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Diana B. 
Clasificación:
5.0

None. Easy return with the app. Staff was helpful to confirm return and to print receipt because automated email was slow to arrive.

Trevor E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TJ F. 
Clasificación:
5.0

I really appreciated the curtesy they gave me in all aspects. They got me into a place very quickly and effortlessly. Gracias

Jana s.  |  Overall Experience 
Clasificación:
5.0

No changes

Michael J. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARC D. 
Clasificación:
1.0

Reserved uhaul for one way trip and was told that my reservation hadn't been received. So I had to do an 8 hour round trip in one day just to drop the uhaul back off at the location where I picked up because that was the only option I was giving the day of my PLANNED move. Will not recommend to a friend.

Gunner K. 
Clasificación:
5.0

It was all good!

TJ F. 
Clasificación:
5.0

Sadie is awesome!

KRISTINA LEE S. 
Clasificación:
5.0

Struggled getting the mobile app working on pick up and even more so upon return. It would not let us take a photo of the gas guage

Matthew R. 
Clasificación:
5.0

Sadie was extremely helpful and great to work with! We appreciate her great customer service and have no recommendations for improvement.

Mark T G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
4.0

Was not impressed with the Green River Wyoming place at all...I ended up dealing with the Rock Springs Wyoming office and it was hands down a great place... thank you

Rod W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD LEWIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan H. 
Clasificación:
5.0

I had a good experience at this place I can't say what they need to improve their customer service at this time.

Guadalupe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnielle Dianna R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

Nothing, it was a very nice experience over all, the U-Haul people were great and service we got was really good, thank you U-Haul in Rock Springs, Wyoming! Nancy Williams

Nancy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZACHARY JAMES E. 
Clasificación:
5.0

Sadie was extremely kind and professional! Always have a great experience with her and will continue to recommend this facility!

rachele r.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Tami A. 
Clasificación:
4.0

El cliente no dejó un comentario.

mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY PRESTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

katie W. 
Clasificación:
3.0

Customer Service was not readily available

Randy M. 
Clasificación:
4.0

5 of the tires were extremely low on air and 1 had a leaky valve stem that caused the tire to be flat by day 2. For what people are paying, vehicles should be serviced correctly and tires fully inflated so there are no delays.

Katie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carroll L. 
Clasificación:
5.0

No improvement necessary. The person who helped me with pick-up and drop-off was very friendly, professional, and efficient. I can't ask for more than that!

CHAUFFE AMBER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex C. 
Clasificación:
5.0

Love the flexibility of month to month terms. Gracias.

brad b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Danielle S. 
Clasificación:
5.0

All good thanks for your great service.

miguel P. 
Clasificación:
5.0

John and his staff were friendly and great to work with! I hated to leave knowing I didn't have need to talk with them. But I think I found some wonderful folks to get to know better.' Sincerely, Kristina Stillsmoking

KRISTINA S.  |  Overall Experience 
Clasificación:
2.0

Girl was friendly except when she rolled her eyes at me because there was no way in h*'ll I could back up in that god awful parking maze and she has to carry the dolly instead. Except she had her boyfriend do it who apparently hangs out with her all day while she works.

LEXA RAE C. 
Clasificación:
5.0

Friendly, speedy service.

STEPHEN M. 
Clasificación:
3.0

We had to return the truck at 7:00 am before the location was open and it was very dark. There was no visible signage from the road, so finding the actual place we were meant to drop-off the truck, and even further the keys, was a little difficult.

Devin M. 
Clasificación:
3.0

Had to find somewhere to park the truck because there was no designated uhaul parking.

Alexandria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA T. 
Clasificación:
5.0

Did contactless and it was easy!

Misty W. 
Clasificación:
3.0

Did not help hook up trailer, chains were too long, did online check-in but still had to go inside and show driver license.

John Edward A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
5.0

Was a little hard to find, (its office is behind some self type storage buildings) so the only thing I would improve would be, more or bigger signs on Elk st so people can find the office and where to turn off Elk

Kelly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed D. 
Clasificación:
4.0

Na

Nancy L. 
Clasificación:
5.0

You have the right person at this location. easy to work with..

GENE H. 
Clasificación:
5.0

Service was great! Employee was very kind. Will definitely use this service in the future.

amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
2.0

A bit hard to find the place and then where the office was. It was way in the back and a little dicey. Rep was not particularly with it.

Robert O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin B. 
Clasificación:
5.0

I appreciated the way they stayed in contact with me.

Charles M. 
Clasificación:
2.0

The truck interior was not cleaned or wiped down. The windshield had not been cleaned of bugs in who knows how long.

Greg S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald D S. 
Clasificación:
4.0

Well planned out lot. Friendly and professional. Pleasure doin'n business with you.

Matt F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave W. 
Clasificación:
5.0

I would not recommend uhaul in any way shape or form to anyone. I was double charged and I have called three times to have the hold that was placed on my card released. Still nothing has been done about this situation and the hold has been there since April 30,2020. It is now May 8,2020. I would just like to say at this point I feel as though uhaul themselves are thieves. That $45 could be going towards feeding my children. Will NOT be using them again. I would rather pay a complete stranger with a truck to help me move.

Ashley G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

Extraordinario servicio al cliente

britt F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

El cliente no dejó un comentario.

jeremiah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Very friendly. Very helpfull. Can't appreciate them enough.

Ray Z. 
Clasificación:
5.0

Extremely extremely helpful I was in a massive bind and U-Haul came through for me thank you

Shannon S. 
Clasificación:
5.0

The answering service people are not very friendly the people where we picked up the the trailer was wonderful

CHRIS M. 
Clasificación:
1.0

The young man who assisted us with unloading was very helpful and professional but because of the experience we had with the young lady, we will not be recommending this location of services with U-Haul.

Kristy M. 
Clasificación:
1.0

the young lady that served us was extremely rude. On the second occasion of renting we had a truck scheduled for 10:30 and we were there at 10:40. No one was there and when we finally reached her by phone through the 800 number she said she was out to lunch. We explained that we had 4 people waiting to help with loading and she just repeated I am on a lunch break. She did not return until 12:00pm and was cold and rude.

Kristy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFF A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

I had originally gone to a place in Green River Wyoming and no one was there to help. I had arrived to pick up my equipment but I was unable to. thankfully the people there in Rock Springs were able to help.

David H. 
Clasificación:
1.0

Fire the kalen. He looked and acted like he was stoned and took forever to get the paperwork. And charged us a cleaning fee. When we were on our hands and knees sweeping it. He said there was dirt and weeds in it when all me moved was mattress to the dump.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Sadie was very knowledgeable and friendly. Quick and easy process.

holly M. 
Clasificación:
2.0

Employee not friendly at all.

Diana G. 
Clasificación:
2.0

Rental contract entered into the system apparently didn't match the rental contract I had in hand. Return date was screwed up. Had to call support and talk to two people to straighten it out.

kemp B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly T. 
Clasificación:
5.0

Sadie is amazing best person to deal with!!

CHRISTOPHER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

LIZETH H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dogan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison K. 
Clasificación:
1.0

inconveniently located, difficult to get into and out of; location not manned (no staff to process return)

Margeret M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H T. 
Clasificación:
5.0

Longer operating hours of 8:00 AM to 4:00 PM are really limiting.

Amaleki B. 
Clasificación:
5.0

Great experience. The gal who helped me was fast. Very fast. Friendly too. And she had the cutest dogs oh my gosh! That was the best part of the whole thing. Great experience no issues. ¡Gracias!

Brady H. 
Clasificación:
5.0

There was some confusion about the dropoff location (Liberty Lake vs. Spokane Valley), since we'd selected a discounted dropoff location when we reserved but were charged the full amount when picking up. After some phone circling, Kelly the regional manager was very helpful and got us refunded.

Tristan L. 
Clasificación:
2.0

The truck was all over the road. It bounced and wouldn't stay in the lane. My husband said it was horrible to drive. We have rented u hauls many times before and never ever dealt with anything like it. We were told the location would be open til 4:00 that same day when we took it back because we loaded it once drove it and it did the same thing, all over the road so we didn't want to drive it again. When we got to the location it was closed at 3:30. We won't be using that location again.

Danielle B. 
Clasificación:
4.0

Gracias

Robert S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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