Comentarios de los clientes para High Desert Storage and RV

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de High Desert Storage and RV

Clasificación general:

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miguel P.
Clasificación:

All good thanks for your great service.

KRISTINA S. | Overall Experience |
Clasificación:

John and his staff were friendly and great to work with! I hated to leave knowing I didn't have need to talk with them. But I think I found some wonderful folks to get to know better.' Sincerely, Kristina Stillsmoking

LEXA RAE C.
Clasificación:

Girl was friendly except when she rolled her eyes at me because there was no way in h*'ll I could back up in that god awful parking maze and she has to carry the dolly instead. Except she had her boyfriend do it who apparently hangs out with her all day while she works.

STEPHEN M.
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Friendly, speedy service.

Devin M.
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We had to return the truck at 7:00 am before the location was open and it was very dark. There was no visible signage from the road, so finding the actual place we were meant to drop-off the truck, and even further the keys, was a little difficult.

Alexandria T.
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Had to find somewhere to park the truck because there was no designated uhaul parking.

PATRICIA T.
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El cliente no dejó un comentario.

Misty W.
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Did contactless and it was easy!

John Edward A.
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Did not help hook up trailer, chains were too long, did online check-in but still had to go inside and show driver license.

Kimberly A.
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El cliente no dejó un comentario.

Kelly R.
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Was a little hard to find, (its office is behind some self type storage buildings) so the only thing I would improve would be, more or bigger signs on Elk st so people can find the office and where to turn off Elk

Ed D.
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El cliente no dejó un comentario.

Nancy L.
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Na

GENE H.
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You have the right person at this location. easy to work with..

amanda B.
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Service was great! Employee was very kind. Will definitely use this service in the future.

Jessica S.
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El cliente no dejó un comentario.

Robert O.
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A bit hard to find the place and then where the office was. It was way in the back and a little dicey. Rep was not particularly with it.

Martin B.
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El cliente no dejó un comentario.

Charles M.
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I appreciated the way they stayed in contact with me.

Greg S.
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The truck interior was not cleaned or wiped down. The windshield had not been cleaned of bugs in who knows how long.

Jim P.
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El cliente no dejó un comentario.

Michael G.
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El cliente no dejó un comentario.

BOB D.
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El cliente no dejó un comentario.

Michael W.
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El cliente no dejó un comentario.

Gerald D S.
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El cliente no dejó un comentario.

Matt F.
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Well planned out lot. Friendly and professional. Pleasure doin'n business with you.

Dave W.
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El cliente no dejó un comentario.

Ashley G.
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I would not recommend uhaul in any way shape or form to anyone. I was double charged and I have called three times to have the hold that was placed on my card released. Still nothing has been done about this situation and the hold has been there since April 30,2020. It is now May 8,2020. I would just like to say at this point I feel as though uhaul themselves are thieves. That $45 could be going towards feeding my children. Will NOT be using them again. I would rather pay a complete stranger with a truck to help me move.

Jennifer G.
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El cliente no dejó un comentario.

britt F.
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Great customer service

Michael W.
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El cliente no dejó un comentario.

jeremiah W.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Ray Z.
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Very friendly. Very helpfull. Can't appreciate them enough.

Shannon S.
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Extremely extremely helpful I was in a massive bind and U-Haul came through for me thank you

CHRIS M.
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The answering service people are not very friendly the people where we picked up the the trailer was wonderful

Kristy M.
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The young man who assisted us with unloading was very helpful and professional but because of the experience we had with the young lady, we will not be recommending this location of services with U-Haul.

Kristy M.
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the young lady that served us was extremely rude. On the second occasion of renting we had a truck scheduled for 10:30 and we were there at 10:40. No one was there and when we finally reached her by phone through the 800 number she said she was out to lunch. We explained that we had 4 people waiting to help with loading and she just repeated I am on a lunch break. She did not return until 12:00pm and was cold and rude.

JEFF A.
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El cliente no dejó un comentario.

Ronald C.
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El cliente no dejó un comentario.

David H.
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I had originally gone to a place in Green River Wyoming and no one was there to help. I had arrived to pick up my equipment but I was unable to. thankfully the people there in Rock Springs were able to help.

Steven H.
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Fire the kalen. He looked and acted like he was stoned and took forever to get the paperwork. And charged us a cleaning fee. When we were on our hands and knees sweeping it. He said there was dirt and weeds in it when all me moved was mattress to the dump.

Robert S.
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El cliente no dejó un comentario.

Michael W.
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El cliente no dejó un comentario.

holly M.
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Sadie was very knowledgeable and friendly. Quick and easy process.

Diana G.
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Employee not friendly at all.

kemp B.
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Rental contract entered into the system apparently didn't match the rental contract I had in hand. Return date was screwed up. Had to call support and talk to two people to straighten it out.

Kimberly T.
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El cliente no dejó un comentario.

CHRISTOPHER P.
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Sadie is amazing best person to deal with!!

LIZETH H.
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El cliente no dejó un comentario.

Timothy B.
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El cliente no dejó un comentario.

Dogan G.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Allison K.
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El cliente no dejó un comentario.

Margeret M.
Clasificación:

inconveniently located, difficult to get into and out of; location not manned (no staff to process return)

Mark H T.
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El cliente no dejó un comentario.

Amaleki B.
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Longer operating hours of 8:00 AM to 4:00 PM are really limiting.

Brady H.
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Great experience. The gal who helped me was fast. Very fast. Friendly too. And she had the cutest dogs oh my gosh! That was the best part of the whole thing. Great experience no issues. Thanks!

Tristan L.
Clasificación:

There was some confusion about the dropoff location (Liberty Lake vs. Spokane Valley), since we'd selected a discounted dropoff location when we reserved but were charged the full amount when picking up. After some phone circling, Kelly the regional manager was very helpful and got us refunded.

Danielle B.
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The truck was all over the road. It bounced and wouldn't stay in the lane. My husband said it was horrible to drive. We have rented u hauls many times before and never ever dealt with anything like it. We were told the location would be open til 4:00 that same day when we took it back because we loaded it once drove it and it did the same thing, all over the road so we didn't want to drive it again. When we got to the location it was closed at 3:30. We won't be using that location again.

Michael L.
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El cliente no dejó un comentario.

gerald U.
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El cliente no dejó un comentario.

Caleb B.
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There is one person here and there are no directions on where to find them or where to return equipment. They apparently also failed to report that I returned the auto transport I rented.

Sheri B.
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This location is the best to deal with. Very helpful and knowledgeable!

Sheri B.
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Great location to deal with!

MICHAEL G.
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El cliente no dejó un comentario.

Sheri B.
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I love dealing with high desert ! Quality business and quality people! Thanks for another great experience!

Sheri B.
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This location did such a great job with my rental. Keelan was very informative with my rental. And when I returned the truck...... Sadie was so nice and pleasant to deal with. What a great experience overall!!

Teresa L.
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El cliente no dejó un comentario.

Robert Q.
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Made reservation on-line then received a call Friday night before my scheduled Saturday pick-up saying truck would not be available until Sunday. Would've been nice if my reservation had been honored.

MONTE P.
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Young Man who works weekends was wonderful

Rex S.
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Inside was clean but not outside

Ethan T.
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Nothing to improve, friendly an very helpful employees. An there trucks are very well maintained

Steven K.
Clasificación:

El cliente no dejó un comentario.

Misty R.
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El cliente no dejó un comentario.

Robert R.
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El cliente no dejó un comentario.

Jace G.
Clasificación:

UHaul needs to update and get with the times of online shopping. I spent 50 dollars to reserve a 6x12 trailer that the website said they had, at said location. I drove 4 hours to get it and an hour before I got there they call and say they dont have one for me but will hold a small one for me. They should had held it anyways and refunded my 50 dollars for the inconvenience but they didn't, told me they would just change it to a smaller trailer or I could drive 3 more hours to maybe get the one I want. I am very unhappy with the lack of communication and lack of updating on online location inventory.

Jeff S.
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Great experience. They went above and beyond, including at the store itself and the service center in Casper. Much appreciated!

Keith M.
Clasificación:

The cab of the truck smelled like an ash tray. It took a few days sitting with the windows cracked to get the smell out most of the way. While I cleaned the truck out before turning it back in, I found a half smoked cigarette under the seat. Take pictures before you leave to CYA. An excellent piece of equipment (26') that I rented and would do it again.

WILLIAM C.
Clasificación:

Everything was perfect, ready, and waiting when I arrived!

Richard R.
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El cliente no dejó un comentario.

Joselia M.
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El cliente no dejó un comentario.

william D.
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El cliente no dejó un comentario.

Phillip R.
Clasificación:

After the pickup location, this location was no comparison 5 star!

Susan B.
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What an added stress to an already stressful day...over charged and still not sure I'm getting any money back. Won't be using these people again.

Carla N.
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El cliente no dejó un comentario.

Michelle T.
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El cliente no dejó un comentario.

Carolyn L.
Clasificación:

El cliente no dejó un comentario.

Robert S. | Overall Experience |
Clasificación:

Thank you

Ray R.
Clasificación:

Service fine!

STEPHEN W.
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El cliente no dejó un comentario.

chris F.
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El cliente no dejó un comentario.

STEPHEN W.
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El cliente no dejó un comentario.

scott S.
Clasificación:

El cliente no dejó un comentario.

Brett S.
Clasificación:

Don't advertise equipment that isn't available. It would also be nice not to have to give the same information twice. Once when I ordered online, and then again when I went to pick up the equipment.

Greg B.
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El cliente no dejó un comentario.

David R.
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El cliente no dejó un comentario.

Bryan T.
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El cliente no dejó un comentario.

Larry C.
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El cliente no dejó un comentario.

David K.
Clasificación:

Thank you!

Veronica W.
Clasificación:

El cliente no dejó un comentario.

Matthew M.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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