Thank you for making the move a pleasurable experience by providing trouble free equipment. The people at the Steubenville location are great to deal with.
Joe B.
Customer Reviews for Hide It Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Nothing The customer service person was courteous and very helpful. I reserved on line and when I arrived no hassle getting or returning the trailer.
Roger C.Staff is always polite. Chrissy and Roger helped Me out so much with my move
Michelle C.The 24/7 pick-up...Does not work at this location. The pin is locat d behind the building, over a hill in the woods. When I called support the first time, she literally told me to go to the . I told her where it was. She said I can see that and if you want this to work, I needed to go to the pin. I told her that was not an option and then we were disconnected. I called back and talked to Kimberly. She was much nicer. She ran me through some troubleshooting. She came to the same conclusion that I needed to go to the pin but because it was raining, over the hill, and in the woods it was unsafe and that the only thing I could do was wait until the facility opened. So I have been there now since 6:30 in the morning and now I have to wait until 8:00 a.m. so I waited till 8:00 a.m. and the facility had opened. The young lady who attempted to take care of me struggled with the computer. It took her another 20 or 30 minutes to get me checked out. She was unable to print me a copy of the contract. At any rate, the vehicle was nice and clean and it will kept condition. I am just incredibly frustrated because I was where I was supposed to be when I was supposed to be there. It is not my fault the app and or setup of said app/pin wasn't correct. I had hired moving help and they were waiting at the location. She would not increase the duration of my rental, despite not being able to pick it up until several hours later. So, we rushed around like idiots and we're able to have the U-Haul back on time. Overall it was just an awful experience!
Ian T.Make sure the tires don't have a broken belt before the next person has to deal with it.
Nathan P.The female employee who served me, Crissy, (sp?) was excellent in the total service she gave me!
scott L.I haven't had to use U Haul's services for quite a long time, and was pleased with the services. Not only were there a wide variety of trucks to rent, they were clean and in good shape. I rented a 26 foot truck for the weekend and other than a little shaky ride, it served me well. as for the service I received from the staff at the store, I couldn't ask for a better experience. They were very professional and helpful, best in the business!!
Robert B.Great place to rent from very friendly people and good quality products
Terry F.Customer service was excellent and well informed. 1st truck rented seem to have gas guzzling transmission issues. Second truck drivers side windshield was not working.
Mark C.Had issues with the trailer. Says 6' wide but was not aware there were sides that came in and we could not get item past that had to get a lift to put it in. Location itself was great and employees were wonderful. Also the trailer was full of screws, we had to pick them all out.
Rachel F.The mobile application when returning the van was horrific. I had to call Uhaul after the website failed to register my attempt at going through the after hours return steps. The uhaul representative confirmed that they saw I attempted to complete the process, yet my final bill still charged me an additional $20. I will be calling as another credit did not show on my final bill.
Justin M.N/C
Ashley W.Quick process to hook up and get me going. Return was just as easy.
Anthony A.Staff was friendly and helpful, answered all my questions and got me in and out quickly for both pickup and dropoff. It was a stress free rental experience and I would recommend this location to anyone.
Lee G.The return process was never explained. I was told I could keep the truck until the next morning since it would be after hours. I was then charged an extra 20$ for a check in that had to be performed by them and the extra time I had the vehicle. My estimated total was 51$ I was charged 85$ in the end.
Justice W.Charged me 250.00 for a one way!
Denise K.Due some specials!
Ashley D.Very professional and friendly
Merle M.Krissy was very pleasant and helpful. You have a valuable asset there.
Niko D.Nada
Robert M.All good. No problems and no complaints.
Daniel P.This location is our favorite. Will forever be a return customer. Gracias
Raymond W.The customer service was great both on phone and in person.
Bethany C.No improvements for this location. I think we will rent from here for local needs despite having another location closer. The local location was ride to my husband when he left a message requesting a call back to discuss the overcharge on our credit card. The other location required us to hook the trailer up ourselves. This location is amazing!!
Sarah S.This is not where I wanted to pick up the truck because it was a distance. I wanted one in the town were I was ordered it 2 months in advance but still had to drive a distance to pick up truck. Twice now Uhaul has refused to have trucks at requested dealer even with 2 months notice.
Reta M.Staff is great!
franco P.Super friendly people and very helpful. Had all the supplies I needed. I will be renting a truck from them soon.
DEBORAH K.Thank you U-Haul for providing for our moving needs- great company, trucks and people!
GREGORY P.The van smelled bad. Like someone had been smoking in it. Vehicle also had an oil light on, service was overdue.
Tammy L.Nothing, the young lady who helped me was a true testament of customer service. A-plus.
Michael S.Free wifi at drop off locations. We could not virtually turn in the Uhual after hours without asking some random guy across the street to borrow his wifi, as we had no service at this location.
Brandan T.It was an easy process to pick it up.
Shannon H.Excellent experience. No improvements needed in my opinion. Woman was very friendly and provided great service. Will be coming back when I needed in the future.
Robert K.After hours drop off at 24 hr pocahontas witch worked just fine
Dale R.The staff was very friendly, efficient and made the whole process very easy. The store location is very clean and easy to find!
Vincent N.I called the 800 number 3 times about departure delays and was told there was no problem when I returned trailer I was told there was no record of the calls and was charged $ 178.00 for late return I will never use uhaual again nor will ever recommend to anyone
Donald W T.Your website said this locations business hours were open 8-4. They were not opened. Also, because I did contactless pickup and It required me to use GPS to verify my location as part of the pick up and the address given by your website for pick up was 3207 SR 213 Stuebenville OH, I was at this site, I could see the Uhaul rental vehicles, but your website wouldn't let me complete the pick up process because apparently the GPS coordinates for your system to allow me to compete the pick up process was a mile up the road at the Hide it Storage lot. So I wasted 45 minutes of my day for a contactless pick up because the address for this place doesn't match the gps coordinates for contactless pick up. Did not believe, go try to do a contactless pick up.
Rod H.Excellent customer service at this location.
Larry H.I will never use your company again. I filled the gas to the proper line and returned the truck. After it was checked in she charged me $50 because she said I didn't put gas in the truck. I have the receipt to prove it! I am extremely unhappy and that will be the last money you scam from me!
Meredith G.My experience... 1. Truck pulls to left and you have to counter steer the truck to stay in your lane THE ENTIRE TIME YOU ARE ON AN INTERSTATE. 2. Power steering cooler is spraying oil out onto engine bay and makes it smell like truck is on fire. 3. Windshield wiper hose came off of fluid reservoir multiple times and then the entire tank drains and you have to stop and reconnect hose and then buy washer fluid to refill. I had to do this 3x then eventually cut off an inch and a half of the stretched end of the hose (due to oil contamination on the rubber hose from steering cooler misting oil everywhere, oil swells rubber) and was able to reconnect it and made it the rest of trip 4. Fuel mileage on cruise control the entire time is nowhere near what is advertised. My average mileage for the entire 1000 mile interstate trip was 4.34mpg. Less than half of your advertisement claiming 10mpg. 5. Engine backfires and popping noises frequently while driving. 6. Transmission constantly downshifts and redlines engine and holds it there indefinitely until you put it in manual mode and select the next gear up no matter the grade you are on (uphill, downhill, level) it does this with tow mode on AND when it's off. 7. Loud clunking when steering 50% or more steering angle in either direction at low speeds can be felt in floor and in steering wheel. 8. Brakes squeal loudly intermittently. 9. Truck needs an alignment, steering wheel is off and it pulls on highway 10. Truck has previous body damage in multiple spots which was notated at time of pickup, it is rather obvious the truck was hand picked as the worst one in the fleet in Ohio where it was picked up as a means to get rid of the "problem child" truck for the one way ticket to Florida my rental offered the location. I NEVER SHOULD HAVE WENT WITH UHAUL, I have had several instances of renting trucks from your competitors (Penske, Enterprise, Budget) and have NEVER had a bad experience, let alone this nightmare. Customer service offered no help and had nothing to offer for solutions.
Curtis H.Instead of advertising a rate of $20 a day and 0.69c per mile, be honest about your rates and charges. This way when people look at their account and see a massive charge from u haul they don't freak out, because they actually know the policies and the prices.
Ellie J.Had zero issues other than the above mentioned.
Michael M.Excellent Service
Suresh D.Better instructions on how the mobile pick up and drop off works. I had already put the keys in the drop box before I read I needed pictures of the odometer and gas gauge.
Dan S.The service was awesome. Crissy was informative and was very informative. Pleasant attitude. I would definitely go back to Hide it Storage for all my uhaul needs.
Steven H.Very disappointing
Venanzio Z.It was a very pleasant experience working with this company
Jay D.Very professional and polite.
Larry C.Ridiculous price. Was not told how much upfront. The payment for gas was half as much as the mileage payment. Spent around $700 overall to move a couch. Which is more than my rent. Would never recommend.
Issac B.The staff were very helpful
ROBERT V.Didn't have an appliance dolly after I rented one online. Maybe make sure all locations have them.
Caitlin R.Location exceeded my expectations. Efficient, friendly, and helpful.
Joseph G.Not a thing great service!
Kenneth B.Parking lot was a little disorganized but all in all good.
Mark D.Uhaul accidentally charged me an additional $120 and also delivered my ubox to the wrong location.
Courtney C.Nothing All went better than expected. Will use again in future
JACK F.The lady at the front was wonderful and helped me with everything
Darian B.Very efficiently and professionally run storage company. Will definitely recommend and if needed use in the future.
Ryan D. | Overall ExperienceWe had wonderful customer service both in person and on the phone. The staff was very helpful and informed.
Dee M. | Overall ExperienceNot recommended. No client oriented business. If you decide to go, read first the contract: too little in your favor there. Price for service not good (no lights, mudy and uneasy access). Receptionists are nice and efficient, but they are subject to untreatable bosses. At the beginning they were reasonable, but then after, they became mean.
Horacio G. | Overall ExperienceIn October I noticed that someone had damaged my 2019 forest river wildwood by driving thier lawn mower too close to the unit and subsequently pushed the latch thru the fiberglass storage door.i notified the management.not only did the not address the situation,they completely ignored it, effectively using "cancell culture" to cancel me.typicall rude millennials.these people are two faced and basically scumbags. I wouldn't store a bag of garbage with these scoundrels
Monty C. | Overall ExperienceThe staff was very helpful and accommodating. They worked with our tight travel schedule. They were always very friendly and communicated very clearly. We hope to use them again for our daughter's storage of her college room items during summers.
James K. | Overall ExperienceWas a nice clean,secure to place to store work supplies. Moved another job site so I moved out. Would recommend to anyone looking for a safe place for storage
Charles W. | Overall ExperienceAmazing staff! Super professional and small town friendly ! I would recommend to anyone !!
Ryan J. | Overall Experience