upgrade the truck I used. The experience overall was good, but the truck was beat. Seat support leaned left causing me back strain.Earl B.
Customer Reviews for Hide Away Storage West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cannot say enough about the manager, Dave C. Made the whole experience from truck rental to return to storage unit rental very easy and painless.Todd V.
Great experience.David G.
First off the furniture pads I reserved and paid for was not in the truck. I called but as of now, no adjustment. Secondly the online sign in system is very bad. Not everywhere has a strong cell signal. You should let people know what locations have real people and which ones do not.Jeffrey K.
Customer did not leave a comment.Venita L.
We placed a reservation 5 days in advance and when we arrived we had no uhaul available we had to go to another place for pick up.Jessica G.
The steps to check in and return the truck was very frustrating through.Brooke F.
Every thing was perfect, Marco was polite, he made sure all our questions and needs were taking care of. He asked what we needed in size and showed us a couple different sizes so we could rent the proper unit right for us.Peter E.
Customer did not leave a comment.Charles K.
I am a travel nurse and have been using uhaul for over 20 years. This is the worst experience I've ever had. The person was 20 mins late to open the location which put me 40 mins behind. Which ultimately made me miss my cable install appt. I will be avoiding uhaul at all costs in the future.Paul M.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Lisa C.
Excellent customer serviceShawna J.
there was so much debris in the back and a bed frame. It took me a while to clean it so I could put my stuff in there. The tank was on E... said I had 2 miles to get to a gas station. what a pain in the butt on moving day. I was very angry about the situation. JeffJEFFREY S.
Excellent counter service.Kevin S.
Very friendly and professional.ROGER K.
Customer did not leave a comment.Suzanne T.
The representative was awesome. The truck was clean and working perfectly.Sergio G.
Missing both pieces of moving equipment I requestedCollin H.
Excellent customer service! Very helpful, Thank you!MELISSA H.
This location will call you and demand their equipment back in an unprofessional manner. I will never rent from this location and will not recommend it to anyone.Mary B.
Efficient check in and check out.SHARON K.
Great! I'll pick it up again next weekend!Mary Lou J.
Customer did not leave a comment.Nicholas G.
Customer did not leave a comment.jessica G.
Customer did not leave a comment.Tim S.
Prompt and friendly service.JAMES K.
Tire pressure low in one tire; dashboard screen display seemed to be shorted out.Dirk R.
Customer did not leave a comment.Elizabeth Y.
Excellent customer serviceRobert W.
Customer did not leave a comment.ROBERT S.
It was a great experience. Your employees are great! Thank you.Coleman D.
Customer did not leave a comment.Jack F.
Customer did not leave a comment.Cimar A.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Cathy M.
Customer did not leave a comment.Leila R.
Customer did not leave a comment.Jason T.
A very good arrangement with Hide-Away Storage. Allow personal info on the rental to saved for future rentals in order to save time for both parties Would save 10 minutes on next rental!!! Rich Ackley Longboat Key, FLRich A.
Thanks for an easy moveJohnny P.
Customer did not leave a comment.Carol H.
Customer did not leave a comment.Carol H.
I was well satisfiedBarbara T.
Truck was useful and got my job done with not hitches. BUT the truck seemed to have a governor on the engin. It would not shift as Ford Trucks normally do.. Seemed as if we were in slow motion all the time. But it got us were we wanted to go and we got our job done a little slower than what we thought we would spend in travel time. Also the fuel gage never moved from the initial pick up ppoint and as we filled it it remained on that 1/4 before full then as we drove to drop off the gage read over the full mark. So I suspect you all got a 1/4 tank more that when I picked up the truck I added 9.8 gallons to the tank but did not drive those miles . Live and learn. Also I have never turned in a rented truck or car where I was left guessing the turn in condition. I picked it up with damage and turned it in with the same as when it was picked up. But I turned it in left guessing ...... Strange business model !!!!!!!!!!!!Joe P.
Great experience. Very clean vehicle. Flawless customer service. Tony is an asset to any company.John B.