Customer Reviews for Hide Away Storage South Sarasota
(U-Haul Neighborhood Dealer)

127 reviews

8901 S Tamiami Trail   Sarasota, FL 34238

(941) 351-6714

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(941) 351-6714

8901 S Tamiami Trail
Sarasota, FL 34238

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Had an issue with my cell phone data reception at the location while doing a self-pickup on a Sunday, when the office was closed, but otherwise all was good as usual with the truck and rental location. U-Haul phone support was very helpful!

Wayne Quimby 
Rating:
5.0

Truck was a bit loud and used too much gas

Chris Wierda 
Rating:
4.0

Limited stock. But we knew this beforehand.

david coderre 
Rating:
2.0

The online pickup was clunky and slow The truck was poorly maintained the key didn’t work without a lot of jiggling of the key and gear shift The truck was only provided with a 1/4 tank so first chore was to take it to get gas. The truck should be full and returned full when I brought this up inside I was told it was too much work for the attendant well too bad that’s his job

Paul Distefano 
Rating:
5.0

Reduce mileage rate

BERNIE TAYLOR 
Rating:
5.0

The ability to upload my driver's license was a time saver which I recommend.

David Knox 
Rating:
5.0

Customer did not leave a comment.

Kelly Richards 
Rating:
5.0

Customer did not leave a comment.

Lindsay sudul 
Rating:
5.0

MIke was great and it was very good for me to have the equipment at the storage location thanks tim capadalis

Tim Capadalis 
Rating:
5.0

Friendly and professional

Eugene Smenos 
Rating:
5.0

Quick professional service.

Donald Bates 
Rating:
5.0

Despite a short delay due to computer glitch, attendant got it corrected and I was on my way. Easy return. Job completed.

David Childers 
Rating:
5.0

Dan was so helpful! Great rental experience! Thank you!

Gregory Renga 
Rating:
5.0

Customer service was excellent! Very clean rental truck. Very well informed how to maintain the truck for my use. Really appreciated to make my move go smoothly. Thank you.

Lori Fair 
Rating:
5.0

Customer did not leave a comment.

Karmen Koehmstedt 
Rating:
5.0

Customer did not leave a comment.

Maria Manzanares 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FREITAS 
Rating:
4.0

Customer did not leave a comment.

THADDEUS SUCHAN 
Rating:
3.0

I filled up the gas tank all the way up to full and didn’t know it needed to be filled 1/2 ways. Can I get credit ?? Thanks

Erica Gillie 
Rating:
5.0

Customer did not leave a comment.

Tim Watkins 
Rating:
5.0

The process was efficient, so no time wasted and the truck was clean and running well. Achieved my move with no issues with the truck which allowed me to move onto other projects. I would highly recommend then to friends and family.

Timothy Sampey 
Rating:
4.0

Dan was very helpful and knowledgeable

James Kennedy 
Rating:
4.0

Customer did not leave a comment.

David Szczepaniuk 
Rating:
5.0

Excelente!!!!!

jose Rodriguez Bermudez 
Rating:
4.0

Customer did not leave a comment.

Ken Stokes 
Rating:
5.0

Customer did not leave a comment.

Sylvia Buchanan 
Rating:
5.0

Dan was very helpful

Richard Layton 
Rating:
4.0

Put some newer trucks in the fleet. Over 80,000 mileage gives rough ride…

Paul Jordan 
Rating:
4.0

Everything personnel wise was quick and easy - nothing to improve upon- vehicle tended to move about in the road but when you got used it - there was no problems

Jim Brown 
Rating:
4.0

Customer did not leave a comment.

JIm Doyle 
Rating:
5.0

Shannon was extremely helpful and friendly. Great customer service!

Jason Clinton 
Rating:
5.0

Customer did not leave a comment.

Johh Haggarty 
Rating:
5.0

Dan answered my questions and made sure everything was understood

Joseph Dobzynski 
Rating:
5.0

Dan was excellent. Very friendly and helpful. Give that guy a raise!

Daniel Held 
Rating:
5.0

Dan was the best, very informative and helpful

Arthur DiGiovanni 
Rating:
5.0

Customer did not leave a comment.

Joe Freeland 
Rating:
4.0

Customer did not leave a comment.

Steve Roser 
Rating:
5.0

Customer did not leave a comment.

Joe Freeland 
Rating:
5.0

Excellent service supplying a great tool for my job.

Paul Sherry 
Rating:
5.0

Customer did not leave a comment.

LORENA ROBERTS 
Rating:
5.0

Skip the on-line pick up...takes way too Ooooo long and tons of extra steps. Staff here is exceptionally nice and helpful! Much prefer human-to-human interaction!!

Linda Dixon 
Rating:
5.0

Get a newer truck. Other than that it was great.

Donald Bates 
Rating:
5.0

While my experience with the rental was fabulous my experience with uhaul as a company is beyond DEPLORABLE!! I will never ever recommend that anyone ever trust U-Haul for anything outside of a simple rental. How dare you recommend movinghelp.com as if they were someone we could trust. They are total and complete fraud. All you have to do is search through Google to find out they are fraud and yet you promote them as a reputable resource. Not only did my mover take my money he never showed up either I had to hire new movers after I loaded the truck myself with my two girlfriends so that we could get my belongings into my new apartment while I had a rental truck . I plan on contacting local news sources to ensure the fraud that you perpetrate is known to anyone and everyone in my community .

KIMBERLY MOONEY 
Rating:
5.0

Customer did not leave a comment.

david edelson 
Rating:
4.0

Customer did not leave a comment.

JOHN.T WINTRIP 
Rating:
3.0

Truck not clean but ran good

Jason Fleming 
Rating:
5.0

Customer did not leave a comment.

EDWARD BANKEMPER 
Rating:
5.0

Very helpful. Truck was pretty old but got the job done.

KENNETH HELM 
Rating:
5.0

Customer did not leave a comment.

William Weaver 
Rating:
2.0

I reserved a U-Haul the day below and spent 8 minutes on the phone to secure the reservation, give cc number. I was told this would make the process the next day quicker (perfect). The next day I arrived at 2:10 and left at 3:00. The person working the desk, didn't see reservation. I provided my confirmations that I received and that didn't help. Not her fault, she was woefully undertrained. She made about 3 calls to try and get assistance, finally she got a hold of somebody that could help. 45 minutes later I was good to go....frustrating. I also refused the $14 coverage, but it should up on my bill. can I get this refunded?? Any way, I hope this response helps you improve. All the best!

Willis Kurtz 
Rating:
5.0

Customer did not leave a comment.

HELEN PETTEGREW 
Rating:
5.0

Truck was clean, but steering was off, the truck kept wondering around and required constant correction to stay in it's lane.

Andrew Snyder 
Rating:
4.0

Customer did not leave a comment.

JOHN LATINO 
Rating:
5.0

Customer did not leave a comment.

Matt Benjamin 
Rating:
5.0

Amazing customer service. Easy process. Will rent again.

Janet Hanekamp 
Rating:
5.0

Keep doing what you’re doing!

DAVID BEDNARSH 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILSON 
Rating:
5.0

Have a night drop box.

David Bednarsh 
Rating:
5.0

Customer did not leave a comment.

Gustin Fiveash 
Rating:
5.0

I was unaware of being charged for mileage, quite a shock when I got billed

WILLIAM WHITE 
Rating:
5.0

Customer did not leave a comment.

DERRIK WILLIS 
Rating:
5.0

It was easy and quick because I registered on line.

Clayton Quinn 
Rating:
4.0

Customer did not leave a comment.

SITARIH JEHANI 
Rating:
5.0

Easy and professional rental truck experience.

Demetri Konstantopoulos 
Rating:
5.0

Dan was very accommodating and efficient

MARSHA BROWN 
Rating:
5.0

Great customer service. Staff was excellent

DELBERT GIST 
Rating:
4.0

Customer did not leave a comment.

Peter Konrad 
Rating:
5.0

Customer did not leave a comment.

Phil Welker 
Rating:
5.0

Customer did not leave a comment.

DANIEL ORZECH 
Rating:
5.0

The steering was very loose and hard to handle. Needs a little maintenance.

KATHLEEN BUTTS 
Rating:
5.0

The inside of windscreen needed cleaning, I relayed this to Dan.

TORY TAYLOR 
Rating:
5.0

Michael was personable and professional. A pleasure to do business with!

Edward Sullivan 
Rating:
5.0

Customer did not leave a comment.

Karen Deome 
Rating:
5.0

Dan and Will at Hide-a-way Sarasota are wonderful to work with

Craig Wicks 
Rating:
5.0

Sales representative was thorough in explaining the use of the 10’ truck (e.g., opening and closing of the back door, de-activating the trailer light on the dash). The rental was quick and easy.

robert wagner 
Rating:
5.0

Customer did not leave a comment.

William White 
Rating:
5.0

Customer did not leave a comment.

DYLAN BASTON 
Rating:
5.0

Be open at 8 a.m. instead of 9 a.m.

Darrell Ayers 
Rating:
4.0

Don’t use the online pickup system if you are not using a US driving license, as the checks for a tourist are too arduous. Go for the counter check in as it is sorted in minutes.

Simon Doughty 
Rating:
5.0

Customer did not leave a comment.

Margarita Vazquez 
Rating:
5.0

The experience was easy and simple. Vehicle worked fine with no issues.

Dwight Sowder 
Rating:
5.0

Everything was perfect! Dan and his staff were extremely helpful, courteous, and very nice!! The truck was great...but more importantly, I want to thank Dan for staying a bit late to check in the truck when I returned it AND for the truly fair charges reflecting only the time used in spite of my own uncertainty in booking for 2 days. You are all awesome!! Thank you!!

Linda Dixon 
Rating:
5.0

Customer did not leave a comment.

TAMARA LANSDELL 
Rating:
5.0

Although I entered all my information online, checkout was painful.

Robert Richards 
Rating:
5.0

Customer did not leave a comment.

John Haege 
Rating:
4.0

Customer did not leave a comment.

Tsvetelina Milusheva 
Rating:
5.0

Very happy with the experience. Thank you!

Nancie Kalin 
Rating:
5.0

Prompt service

Donald Bates 
Rating:
5.0

Best customer service I have had in Florida since moving here 3 years ago. Well Done and thank you!

Brett Blank 
Rating:
5.0

Roof of truck was not water tight. There was standing water in the truck from a previous rain. Other than that, everything was perfect. Best truck rental air conditioner. Much appreciated.

DAVID MARSH 
Rating:
5.0

Very nice staff and very quick with the rental agreement paperwork.

BRENDA SAWYER 
Rating:
5.0

Great experience. Keep up the good work.

Luis Reyes 
Rating:
5.0

The customer assistant was extremely helpful and thorough.

Oriane Alves 
Rating:
5.0

Customer did not leave a comment.

Melissa Farmer 
Rating:
5.0

Dan was great to work with!

Gary Ertl 
Rating:
5.0

Customer did not leave a comment.

John Gesenhues 
Rating:
5.0

Customer did not leave a comment.

Patrick Monea 
Rating:
4.0

Use of app for check in and check out very problematic. Took 25 minutes to check in and 20 minutes to check out. More vehicle selections need to be at this location.

Daniel Altheiser 
Rating:
5.0

Rental process was quick and easy and painless. Truck was ready as promised.

Charles Schwall 
Rating:
5.0

The staff was very knowledgeable and very professional. Couldn't have wished for a better experience. Thank you for making our move smooth and enjoyable. You have a customer for life. I'm retired Navy and I'd rather go to you guys without a military discount because you know how to treat a customer.

James Henry 
No reviews have been submitted for this location.

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