It was refreshing to deal with Pricilla and Jason. They were very helpful and professional. It was a real pleasure dealing with them.Jack K.
Customer Reviews for Hide Away Storage Ft Meyers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Forrest S.
Excellent service! Everything went great. My rep went above and beyond at Hide Away Storage by assisting me with a future reservation that made it way more convenient for me. Highly recommend this location.William L.
Continue the great service.😎MIKE H.
The site was fine but I was picking up before business hours. The App would not recognize that I was at the location and I had to call for assistance. The person assisting me was very nice and helped, but it was frustrating that the app would not work correctly.Chris S.
Dropped off at above location, as was advised that drop off could be made at any U-Haul location in Ft. Myers by BOTH 800 # and pick up location personnel. Had to "fight" to avoid paying petty fees & charges that I didn't owe.BILL S.
Continue in the best customer service. 😎🎩MIKE H.
El cliente no dejó un comentario.Jim C.
Just keep doing what you do I'm very satisfied with the customer service & professionalism.😊😎🎩MIKE H.
Friendly and awesome people!Karen S.
El cliente no dejó un comentario.Robert P.
The manager was quite friendly, but the equipment was dirty on the inside. There was crumbs and stuff in the cab. The cab had a funny smell as well. When we went to return the vehicle, we attempted to do the self close, more than an hour before close, When we couldn't, we were assured by the manager that the vehicle would be closed out before he went home. The vehicle was not closed out until the next morning. Ordinarily, this wouldn't bother me, but it was the not keeping a service promise that justified this rating.Matthew N.
El cliente no dejó un comentario.Nick T.
El cliente no dejó un comentario.Michael R.
I asked for a 20 foot truck, charged for a 20 foot truck, and received a smaller truck. It MIGHT have been 17 feet, but not 20 feet. It took 2 trips to move my apartment to a new new house. It should have only taken 1 trip.Adrienne G.
El cliente no dejó un comentario.Eileen T.
wish they could have a transit size van as an additional option tooDEBORAH R.
Jason was fantastic.MICHAEL H.
Very nice people! Very Helpful!KAREN M.
Jason is always a delight to do business with, Great customer service.SUZANNE S.
El cliente no dejó un comentario.WILLIAM C.
The location of the truck was not the same as the map location. So I couldn't get the truck or drop it off unless I drove a half mile south of the truck location. I logged in at a podiatry office, then drove to the truck location. I waited on hold 1.5 hours to get the truck, and when I returned it I waited 1.5 hours and never got an answer. They should at least update the map position so the gps locator will acknowledge the proper position of the truck! No one seemed to care there was an issue!William W.
Very professional and nice. Very helpful with everything we needed.ELENORA K.
The mileage cost is ridiculousTerry R.
Wonderful to work with. Recommend them to anyone needing a truck rentalJOSEPH T.
El cliente no dejó un comentario.CASEY V.
El cliente no dejó un comentario.HAROLD W.
El cliente no dejó un comentario.Aida H.
El cliente no dejó un comentario.Jesus R.
No suggestions. Everything was fine.JAY K.
El cliente no dejó un comentario.VERNON J.
Service was welcoming & very helpful!LINDA C.
Thank you for being helpful and kind.ROMY M.
El cliente no dejó un comentario.LISA G.
Priscilla was friendly & had all my paperwork ready. I've used this location a few times & its always been super smooth.Matthew T.
El cliente no dejó un comentario.DOMINIC P.
Check the vehicle for overall serviceability and roadworthyness. Parking break release was pulled out of the dash Upon entry the temp gauge showed 210F even though vehicle was â€˜cold'. Check engine light came on in the first mile and did not go out, all gauges read in normal ranges. Towing warning light on and showing fault even though I was not towing And best social media contact from U-Haul sent me message after the site frozen me in endless loading cycle...â€you must use Chromeâ€. What company restricts customers to just one browser? Up your game, you are the big player. Customers expect better.DONN D.
The dash, steering and knobs were sticky and filthy.MIchelle K.
The pick up process was ridiculous. On top of changing our location the day before, without informing us. I called the new location the day before pick up to make sure the process would be smooth and he informed me it would. We arrived and followed the exact steps to retrieve the key, but it didn't work. We did everything right. 45 minutes later, which was a waste of our valuable moving time, we finally got the key. The ONLY positive was the last person we talked to who was so friendly and helpful, but that was after talking to numerous people, none of whom helped. You guys need to get your app and pick up process working correctly or don't bother offering it as an option!LORA D.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.Mark Y.
Assistant Manager Priscilla Bustos is so helpful and friendly ! GraciasChristopher W.
El cliente no dejó un comentario.Buster M.
El cliente no dejó un comentario.LISA S.
Everyone i dealt with were very friendly& helpfull.David H.
El cliente no dejó un comentario.Carolyn A.
El cliente no dejó un comentario.Brock E.
Jason assisted us and we could not be happier with the knowledgeable service we got from him. Answering all of our questions and even guiding us with our next Uhaul, as we plan a move out of town in a month. This Uhaul was only to move one piece a furniture we had rented this time from Jason!Annelous B.
El cliente no dejó un comentario.sayid Z.
If you want move easy!Do with U-Haul. Excellent service and great the equipment. Thanks U-Haul team.Eryk D.
The app to pick up the truck during off hours is not very easy to use. I had to call and get help. Then the GPS locator kept saying I was not at the right place. I had to walk all around the facility. I'd rather just wait until the store is open. The woman for the return was very pleasantAndrew B.
Very efficientGERALD J.
Cabin interior was very dirty. Couldn't have been cleaned since last rental. Conversing with everything going on.MONTISELDON H.
The steering on this truck was very loose and made it difficult to drive a straight line. Scared me.DAVID P.
El cliente no dejó un comentario.Russell R.
Super friendly. Loved this place!! Great peopleKaren S.
El cliente no dejó un comentario.Alan C.
El cliente no dejó un comentario.Richard O.
Superior experience dealing with Hide Away and U-Haul. Jason and the staff made everything easy and pleasant. Thank you so much!Marion H.
Very nice Professional personnel.Scott D.
love the location but the truck was not well maintain cause the driver's sun visor kept falling out. this was dangerous and frankly it was shocking the two times it happened luckily we were not using to block the sun when it did fall I do want to thank you for the location it save a lot of time being able to pick up in my neighborhood would like if you could get some smaller vehicles like a ford Connect size thank youDebbie R.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.John R.
I had a charge discrepancy which Ken Fullmer handled to my satisfaction in a very professional manner.CHARLES B.
Good all round experience. Hideaway Storage location very convenient thank you.Cliff W.
El cliente no dejó un comentario.Cliff W.
El cliente no dejó un comentario.STEVE W.
Nothing, Jason and Priscilla, ARE the Best !!!Vikki K.
El cliente no dejó un comentario.Carolyn H.
El cliente no dejó un comentario.Robert S.
Very nicce person to do business with, corteous and helpfullHector O.
El cliente no dejó un comentario.Jonathan M.
El cliente no dejó un comentario.Ronald H.
El cliente no dejó un comentario.Kim S.
More boxes and blanketsscott N.
El cliente no dejó un comentario.Carol M.
El cliente no dejó un comentario.Diane M.
I will not be using uhaul again customer service was not on pointCheyenne B.
El cliente no dejó un comentario.Luis R.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Lori T.
El cliente no dejó un comentario.Melanie M.
El cliente no dejó un comentario.Douglas P.
The truck was not available in the original location, so needed to travel 8 additional miles, then they didn't have the moving blankets that I ordered. So I have to drive to another location. Both location personnel was friendly, very helpful and accommodating. I was impressed at the drop off location, the receiver young guy was pro-active, very helpful, polite, fast and efficient, rare to find people like him in Florida.Carlos G.
El cliente no dejó un comentario.Jared C.
Hideaway is the bestJoe B.
El cliente no dejó un comentario.Antonio F.
El cliente no dejó un comentario.ANDRIES S.
El cliente no dejó un comentario.Al P.
Very friendlyRhonda M.
Provide hand trucks and blanketsNick F.