Customer Reviews for Hide Away Storage Central
(U-Haul Neighborhood Dealer)

Rating:

5.0

Sorry I don’t recall the young man’s name that helped me, but he was great!!!!

Rating:

1.0

Took 2 hours to pick up the U-Haul and facility was zero help.

Rating:

5.0

The guy working when we picked up was excellent and very professional!

Rating:

5.0

Extremely friendly, had everything ready to go. Quick and painless. Thank you so much

Rating:

3.0

The staff was extremely helpful and efficient. But the truck we rented didn't have air conditioning and the drivers side visor was not attached and kept swinging in the drivers face.

Rating:

3.0

UHaul reservation system and 24/7 Truck Share failed to make my truck available at the time indicated in the reservation. I was frustrated at every turn to make an 8 am pickup. Even a phone call to UHaul could not rectify the problem. In the end I waited a full hour for the local site manager to arrive. Even his system didn't work correctly. We finally made a "manual pickup" and lost more than an hour to get on the road. It was actually the UHaul reservation system that locked us out and forced a manual transaction. Rent on site and go to a place that opens before your pickup time or don't use UHaul.

Rating:

5.0

I reserved a vehicle on line and never received a code to get the truck before opening hours. Your telephone staff are incompetent to say the least. I had to wait an hour until the office opened to pick up the vehicle. The location is great but your online reservation system needs to be fixed

Rating:

4.0

I have been charged twice for the rental .the money was taken out of my checking account . I need that money refunded now.

Rating:

5.0

A PLEASURE TO RENT FROM YOU !!! I WILL RECOMMEND THIS LOCATION TO EVERYONE!!! THANKS COREY !!!!

Rating:

5.0

Good service today. Thanks 👍👍

Rating:

5.0

Very pleased with my entire experience with Hide Away.

Rating:

5.0

Friendly and fast service

Rating:

4.0

The process was mostly straightforward, but had a couple hiccups. Having to take -additional- pictures of my license and re-verify my address and additional contacts while I was out in the sun at the location trying to make sure my phone had signal to follow the instructions was a huge pain. I had entered most of that information already when I scheduled the rental, so doubling up on the paperwork while I was on site felt like a huge waste of time

Rating:

5.0

Sales personnel were exceptionally pleasant.

Rating:

4.0

Your App may be the second to worst thing after War and Starvation. It was painful to get it to work, then just as painful to call up customer service and try and work out the issues. The people helping were friendly and tried to help. Problem remains with the IT and corporate sides.

Rating:

3.0

People should be warned if the place is closed for business that day it was closed when we came to pick up our truck and it took us 2 hours to finally get the truck because the website and the app neither will working and it took us forever to get someone on the phone because they put us on hold forever not a pleasant experience at all

Rating:

5.0

No complaints

Rating:

4.0

Very pleasant atmosphere with very kind reception.

Rating:

1.0

Location and contract was changed right before pickup. No dollies as ordered. Gas was left at barely above a 1/4 tank empty. Without dollies, delivery took much longer than it should have and I was charged for another 3 hours. All of this is unacceptable.

Rating:

5.0

Just have representatives like Karyn or Pam at Hide A Way storage ,Cortez Road. Bradenton FL

Rating:

1.0

Requested a pickup truck , had a confirmation for the pickup . When I arrived, they only had box trucks. The ac did not work and i was not able to transport 3 people in this vehicle. I will not pay any of this bill . U-Haul lied and pulled a bait and switch. I will never use this company again.

Rating:

5.0

Why do you need 3 phone numbers to rent a uhaul? I’ve rented several over the years and have never had a worse experience actually getting the truck. Your online pickup option is awful and I won’t use it again.

Rating:

2.0

Don't charge insurance after I left the location and told me over the phone that I was charged for insurance. We never discussed it. Then I had to wait 3 days for the price adjustment. Terrible business practice!

Rating:

5.0

Thank you

Rating:

1.0

Absolutely deplorable service. I will never book through UHaul again, and will strongly recommend that everyone else avoids the massive headache of dealing with a company that has zero regard for their customer’s time and money. You all got paid, so I’m sure that’s all you care about SINCE MY CARD WAS CHARGED WITHOUT AUTHORIZATION

Rating:

5.0

Truck transmission sounded funny. Delayed shifting, winding through the gears before shifting to higher gear. Other than that , truck handled well for local haul; unit was clean with good A/C.

Rating:

5.0

Website very confusing!!!

Rating:

5.0

Tracey did an amazing job!

Rating:

5.0

The truck was slow to start, needs a new battery, the seat belt light stays on and the bell ring even with your seat belt. Your computer added in the $14.00 safe move charge even though I did not ask for it, The nice person at your location could not remove it and would have to process a refund, she also says that has happened before. I hope I get my refund

Rating:

1.0

I was given the wrong information after asking several times about the rate. I will never use uhaul Again!!!!!! I will carry my stuff on my back first!!!!!!

Rating:

5.0

Tami was awesome. Gave great customer service.

Rating:

5.0

Tammy was pleasant and very quick and helpful she made it a great experience!!! 5 Stars

Rating:

5.0

Tammy was lovely.

Rating:

5.0

This was a very pleasant experience, using the mobile app very easy and easy and the only way to get a truck only needed it for a few hrs on Sunday,able to pick up the truck close to my home loved it will diffently recommend rent trucks this way in the future

Rating:

4.0

I did not receive a Furniture dolly and paid for it with truck..

Rating:

3.0

Pointless doing on-line..Receptionist did it in the office as well..not sure WHY...then had to upload my license on my phone..AND she made a paper copy because she said it was required..total duplication of work and took 30 minutes to do in your office...Please check in to your process..this was not convenient.

Rating:

4.0

Tracey was very personable and she was knowledgeable.