Customer Reviews for Hide Away Storage 17th Street
(U-Haul Neighborhood Dealer)

149 reviews

2590 17th St   Sarasota, FL 34234

(941) 366-6288

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(941) 366-6288

2590 17th St
Sarasota, FL 34234

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Reynolds 
Rating:
4.0

Hold time was a bit long

Tiffany Graham 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN GIUMMO 
Rating:
5.0

Customer did not leave a comment.

Marie Nell 
Rating:
5.0

Customer did not leave a comment.

Susan Cooper 
Rating:
5.0

Customer did not leave a comment.

Lolitta Frazier 
Rating:
5.0

Very good experience going to Hide away on 17th street.

Kimberly Coney 
Rating:
5.0

Customer did not leave a comment.

Rory Wohl 
Rating:
5.0

Customer did not leave a comment.

Cintia Magdalena Torres ceciliano 
Rating:
5.0

No improvements needed excellent, compassionate service.

Michelle Hesselrode 
Rating:
1.0

The truck smelled horrible, and the app was very difficult to work through. I had to have my fiance get a phone call to verify that I was there, but it was surprising that he came with me to get the truck. I don't understand how you could do this on your own with the hoops the app makes you jump through to rent. Lastly, I paid for and rented a dolly with my truck and it did not come with it, although I was charged anyway.

Britnee Laughlin 
Rating:
5.0

Very helpful people with a smile on their faces.

Michael Mennelle 
Rating:
5.0

Polite, knowledgeable, helpful

Gale Midwood 
Rating:
5.0

Fast and friendly

mercedes schlegel 
Rating:
5.0

Customer did not leave a comment.

stephen peoples 
Rating:
5.0

Customer did not leave a comment.

stephanie carrillo 
Rating:
1.0

Wasn’t 24/7 ready as I was told reservation was at 645 had to wait til 930

Sandra Knorr 
Rating:
5.0

The office staff were friendly. The van was clean and it perfect working order. No problems or hitches. I would rent there again.

Nancy Ludwigsen 
Rating:
5.0

Customer did not leave a comment.

Nels Jensen 
Rating:
5.0

Customer did not leave a comment.

Pearl Florand 
Rating:
5.0

Great people to work with

Michael Hartje 
Rating:
5.0

Customer did not leave a comment.

jay ashenofsky 
Rating:
4.0

Customer did not leave a comment.

Robert Kantrowitz 
Rating:
5.0

Awesome super easy to set up. Driving was easy and experience was super positive! Would go here again to rent u haul van.

Jill Morrison 
Rating:
5.0

My experience at this Uhaul location was excellent. Charlies and Michael were very nice, professional, accommodating and friendly. I will definitely be returning should I need to rent another van or truck.

Cathy Bolling 
Rating:
5.0

Micheal easy to work with. Easy in and out. Clean facility.

Larry Kress 
Rating:
5.0

Customer did not leave a comment.

William Cocchi 
Rating:
5.0

I always use this location because Michael is so friendly and concise and the trucks are always clean.

KIMBERLY NAVARRO 
Rating:
4.0

NOTHING . EVERYTHING WENT SMOOTH AND QUICK

James McCartney 
Rating:
5.0

Very helpful, polite & knowledgeable. I appreciate Michael and staff at this 17th Street location in Sarasota, Fl.

Gale Midwood 
Rating:
5.0

The staff was wonderful! Kind and helpful. The van spotless. I would say this is was a really good experience during a very hard time. I left my own car running when I switched to the rental I needed to get replacement windows after my neighbor's trees came down and knocked out power and my windows during hurricane Ian. They called me back and ensured my own car was safe. They had there equipment ready on time after I had reserved on line only hours before. I would recommend them anytime! 5 stars!

Mary Revell 
Rating:
5.0

Exceptional customer service! Shannon went above and beyond routine service. She was very patient and took the time to give me a great customer experience. Upon returning the vehicle, Michael made the process quick and easy. I would definitely recommend this location for vehicle rental as well as storage. It's very clean, convenient, and again, I can't say enough about the great customer service!

Annette webber 
Rating:
5.0

Customer did not leave a comment.

Cam Prefontaine 
Rating:
5.0

Customer did not leave a comment.

Charles Murray 
Rating:
5.0

Excellent service all around.

Patrick Edison 
Rating:
5.0

Customer did not leave a comment.

Jose Antonio Guillen Cardona 
Rating:
5.0

Customer did not leave a comment.

JOHN WALKER 
Rating:
5.0

I was very pleased from the lady who answered the phone and was helpful with directions and other info as well as the gentleman that completed the order for the rental. All went smoothly and would not hesitate to rent from this location again in the future. Thanks !

Brenda Surbeck 
Rating:
5.0

Mike, the owner is very helpful.

Michael Laffargue 
Rating:
5.0

Customer did not leave a comment.

Richard Luebs 
Rating:
5.0

Very friendly staff and quick service

Sylvia Ajali 
Rating:
5.0

I was happy with everything you offered, the lady at the customer desk was very helpful.

Mahmoud Jallad 
Rating:
5.0

Wonderful woman Manager who helped me get transportation after I turned my truck in. Promotion called for! Mark

MARK ST GERMAIN 
Rating:
5.0

Customer did not leave a comment.

David Whittaker 
Rating:
5.0

Excellent

John Purse 
Rating:
5.0

Incredible experience!

JOHN PURSE 
Rating:
5.0

Michael greeted us upon arrival with a friendly smile, asked if we had any issues with the rental, and went above and beyond to help us in returning the truck. Michael seemed to be epitome of an honest, hard-working, local business owner who doesn’t hide behind a desk. We need more trustworthy people like Michael in the business world! I’m considering cancelling my Extra Space Storage unit and transporting my items to Michael’s storage facility here as well. Everything appears clean, well-maintenanced, no trash strewn about as with other facilities I’ve seen. So thank you Michael! You made a big difference in our stressful day of moving! Adrian and Jayme

Jayme Stazenski 
Rating:
5.0

Very friendly and helpful.

RYAN STOYLES 
Rating:
5.0

The location was wonderful the people were kind and helpful my issue is with Uhal and the system trying to charge me for things I did not order! Aw well as the previous renters provided false gas information. This is on Uhal the staff at my pick up drop off location did amazing and helped me not be over charged

Anna Butler 
Rating:
5.0

Let them know it takes couple days to move

vearie abelson 
Rating:
5.0

Awesome service from Michael La Rocco!

ARAMIS VELAZQUEZ 
Rating:
5.0

Very simple exchange. Clean and ready to go.

KRISTINE HAMMA 
Rating:
5.0

Customer did not leave a comment.

DIANE SIMAITIS 
Rating:
5.0

Cynthia was wonderful!! She was a pleasure to work with!!

KRYSTAL KAY ROUSH 
Rating:
5.0

Customer did not leave a comment.

JOHN WHEELER 
Rating:
5.0

Michael at pick up site was great. He called to let me know the truck would be a little late and then called to say it was ready -terrific customer service!

VIRGINIAMAE TARRIS 
Rating:
5.0

Customer did not leave a comment.

Marvin Venable 
Rating:
5.0

keep doing what your doing

Carl Mazzaferro 
Rating:
5.0

Outstanding service. I rented 2 trucks and 1 van each Saturday for the last 6 month. Very clean equipment. thank you Michael for being accommodating. We will be back in 2022.

GUNTHER HEYER 
Rating:
5.0

Customer did not leave a comment.

JEFFREY STEAKLEY 
Rating:
2.0

I filled out a reservation online. I got a truck, a furniture dolly, and furniture pads. The truck was fine but none of the other things were supplied. We were still charged for equipment we didn’t receive.

Jerry Wamsley 
Rating:
5.0

Customer did not leave a comment.

Janet Johnson 
Rating:
3.0

I have an international drivers license and only when I was at the location I was asked to show a US form of ID, which I didn’t have on me. You should let people with int drivers licenses in advance that they will need a form of US ID when you pick the vehicle up.

Georgia Gallone 
Rating:
5.0

Customer did not leave a comment.

Marvin Venable 
Rating:
5.0

This rental couldn't have been easier...the online check-in is a breeze!

Joseph Holt 
Rating:
5.0

I'm renting a van and 2 trucks every Saturday since February. Their customer service skills go above and beyond. Great job!

GUNTHER HEYER 
Rating:
1.0

Remove uhaul from that location the manager Michael was rude and disrespectful Remove u-haul from that location the manager Michael was rude and disrespectful....

LUIS QUINTERO CUBILLOS 
Rating:
5.0

Michael was so kind and communicative during the whole experience. If I ever need a Uhaul again, I'll be using this location.

Chris Pedro 
Rating:
5.0

Extremely courteous and very helpful. Thank you to Michael

GUNTHER HEYER 
Rating:
5.0

Excellent like always.

GUNTHER HEYER 
Rating:
5.0

Customer did not leave a comment.

Christian Giummo 
Rating:
5.0

Great Service!

GUNTHER HEYER 
Rating:
4.0

Customer did not leave a comment.

Lea Royal 
Rating:
5.0

The location and vehicle were both excellent. I had some trouble with the app (“down for scheduled maintenance” on a Saturday morning?) but was able to pick up and return the rental without too much trouble.

Jonathan Newbrander 
Rating:
5.0

Great,friendly service.wouldnt change a thing.thank you

richard maddaus 
Rating:
5.0

Always a great experience. I have used U-Haul for the past 2 month now and always have a great experience.

Guenther Heyer 
Rating:
5.0

Michael and staff always takes care of us. We are very pleased with the service. As the owner of a local business it helps to have friends like this location to rent from. That's why they've earned my business

Guenther Heyer 
Rating:
5.0

Customer did not leave a comment.

SANDRA MERCHANT 
Rating:
5.0

Everything was overall good probably should have at least one more person working to make everything run smoother

Dwakle Deshaine Crenshaw 
Rating:
5.0

Customer did not leave a comment.

Greg Illig 
Rating:
5.0

Very clean truck. Low mileage. 24/7 process was easy peezy lemon squeezy!

MATTHEW NADA 
Rating:
5.0

Customer did not leave a comment.

JOHN KUSHNER 
Rating:
5.0

I don’t have high expectations of uhaul based on previous experiences but hideaway storage was great. The online checkin was pretty smooth but the guy working the front desk was super helpful at checkin and check out. Really fantastic service.

Christopher Weems 
Rating:
5.0

Michael was very friendly and super helpful.

SAMANTHA WUERFEL 
Rating:
5.0

Micheal at HideawayStorage was very pleasant and accommodating. He was excellent in helping me make my moving experience easy. He is top notch with customer service. Thanks Michael!!!

Linda Williams 
Rating:
5.0

Customer did not leave a comment.

Brenda Sanborn 
Rating:
5.0

Customer did not leave a comment.

THOMAS PINZINO 
Rating:
5.0

Very professional and accommodating.

James Nasby 
Rating:
5.0

Nothing

Tyrone Burk 
Rating:
5.0

Customer did not leave a comment.

Peter Wiederhorn 
Rating:
4.0

The app to pick up and drop off is cumbersome! It was very difficult to use.

Thomas Benoit 
Rating:
5.0

The location and equipment was great as usual. However, the service itself has never been worse. The "streamlined" online process to rent - which lets you avoid contact with employees in an office setting - has never been more convoluted, complicated, and just plain sluggish. I've regularly used U-Haul just about every month for my small business, and every time the system has changed. This iteration is BY FAR the worst, and I could not in good faith recommend U-Haul to any of my customers or friends. It used to be as simple as completing paperwork ahead of time at home, so that while picking up the truck on-location, all you'd have to do is confirm, read damage waivers and such, then be on your way. Now, since you're forced to do ALL paperwork on location - which is locked by your phone's GPS service - the process takes at least three times as long, and if service is spotty in any of their locations, it becomes next to impossible to actually rent equipment. Couple that with ridiculous, redundant "ID checks" which amount to nothing more than arbitrary phone calls, and you've wasted at least 30-60 minutes, plus navigating a clearly broken, unoptimized, needlessly complicated website masquerading as a sleek app. I could never recommend this iteration to fellow employers, and I will do my best to look at alternate equipment rentals until the system is updated and fixed. I would rate the website / service itself 1/5 stars.

Ryan Finzelber 
Rating:
5.0

Very easy to you the 24/7 Truckshare

KIMBERLY NAVARRO 
Rating:
5.0

The lady at the desk was so friendly and patient.

Jinchul Jeong 
Rating:
2.0

When I went to the gas station after a 67 mile trip, I ended up putting in almost 9 gallons of gas, meaning the tank was not properly filled by the previous driver. Upon returning the vehicle to the office, I informed the representative working there of the issue, and she just said they try their best to check them but put the responsibility on me. I’ve rented uhauls from various locations with excellent experiences, but I can not recommend this location at all

Brandon Stevens 
Rating:
5.0

Customer did not leave a comment.

donald breece 
Rating:
5.0

I rent trucks from this location many times and the people in the office there are outstanding. They are friendly and accommodating. If they don't have what you need they make sure they get it. They are the best.

Dorothy Weil 
Rating:
5.0

They have a excellent service and very kind

Jhonatan Castillo Peguero 
Rating:
5.0

Customer did not leave a comment.

JOSEPH REGINAL ESQUIVEL 
Rating:
5.0

Exceptional rental and business experience. Staff was professional, courteous and helpful. I will rent from here again if the need arises.

Velton Hodges 
No reviews have been submitted for this location.

Additional Services at this Location

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