Customer Reviews for Hide Away Storage 17th Street
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Incredible experience!JOHN P.
Michael greeted us upon arrival with a friendly smile, asked if we had any issues with the rental, and went above and beyond to help us in returning the truck. Michael seemed to be epitome of an honest, hard-working, local business owner who doesn't hide behind a desk. We need more trustworthy people like Michael in the business world! I'm considering cancelling my Extra Space Storage unit and transporting my items to Michael's storage facility here as well. Everything appears clean, well-maintenanced, no trash strewn about as with other facilities I've seen. So thank you Michael! You made a big difference in our stressful day of moving! Adrian and JaymeJayme S.
Very friendly and helpful.RYAN S.
The location was wonderful the people were kind and helpful my issue is with Uhal and the system trying to charge me for things I did not order! Aw well as the previous renters provided false gas information. This is on Uhal the staff at my pick up drop off location did amazing and helped me not be over chargedAnna B.
Let them know it takes couple days to movevearie A.
Awesome service from Michael La Rocco!ARAMIS V.
Very simple exchange. Clean and ready to go.KRISTINE H.
El cliente no dejó un comentario.DIANE S.
Cynthia was wonderful!! She was a pleasure to work with!!KRYSTAL KAY R.
El cliente no dejó un comentario.JOHN W.
Michael at pick up site was great. He called to let me know the truck would be a little late and then called to say it was ready -terrific customer service!VIRGINIAMAE T.
El cliente no dejó un comentario.Marvin V.
keep doing what your doingCarl M.
Outstanding service. I rented 2 trucks and 1 van each Saturday for the last 6 month. Very clean equipment. thank you Michael for being accommodating. We will be back in 2022.GUNTHER H.
El cliente no dejó un comentario.JEFFREY S.
I filled out a reservation online. I got a truck, a furniture dolly, and furniture pads. The truck was fine but none of the other things were supplied. We were still charged for equipment we didn't receive.Jerry W.
El cliente no dejó un comentario.Janet J.
I have an international drivers license and only when I was at the location I was asked to show a US form of ID, which I didn't have on me. You should let people with int drivers licenses in advance that they will need a form of US ID when you pick the vehicle up.Georgia G.
El cliente no dejó un comentario.Marvin V.
This rental couldn't have been easier...the online check-in is a breeze!Joseph H.
I'm renting a van and 2 trucks every Saturday since February. Their customer service skills go above and beyond. Great job!GUNTHER H.
Remove uhaul from that location the manager Michael was rude and disrespectful Remove u-haul from that location the manager Michael was rude and disrespectful....LUIS Q.
Michael was so kind and communicative during the whole experience. If I ever need a Uhaul again, I'll be using this location.Chris P.
Extremely courteous and very helpful. Thank you to MichaelGUNTHER H.
Excellent like always.GUNTHER H.
El cliente no dejó un comentario.Christian G.
Great Service!GUNTHER H.
El cliente no dejó un comentario.Lea R.
The location and vehicle were both excellent. I had some trouble with the app (â€œdown for scheduled maintenanceâ€ on a Saturday morning?) but was able to pick up and return the rental without too much trouble.Jonathan N.
Great,friendly service.wouldnt change a thing.thank yourichard M.
Always a great experience. I have used U-Haul for the past 2 month now and always have a great experience.Guenther H.
Michael and staff always takes care of us. We are very pleased with the service. As the owner of a local business it helps to have friends like this location to rent from. That's why they've earned my businessGuenther H.
El cliente no dejó un comentario.SANDRA M.
Everything was overall good probably should have at least one more person working to make everything run smootherDwakle Deshaine C.
El cliente no dejó un comentario.Greg I.
Very clean truck. Low mileage. 24/7 process was easy peezy lemon squeezy!MATTHEW N.
El cliente no dejó un comentario.JOHN K.
I don't have high expectations of uhaul based on previous experiences but hideaway storage was great. The online checkin was pretty smooth but the guy working the front desk was super helpful at checkin and check out. Really fantastic service.Christopher W.
Michael was very friendly and super helpful.SAMANTHA W.
Micheal at HideawayStorage was very pleasant and accommodating. He was excellent in helping me make my moving experience easy. He is top notch with customer service. Thanks Michael!!!Linda W.
El cliente no dejó un comentario.Brenda S.
El cliente no dejó un comentario.THOMAS P.
Very professional and accommodating.James N.
El cliente no dejó un comentario.Peter W.
The app to pick up and drop off is cumbersome! It was very difficult to use.Thomas B.
The location and equipment was great as usual. However, the service itself has never been worse. The "streamlined" online process to rent - which lets you avoid contact with employees in an office setting - has never been more convoluted, complicated, and just plain sluggish. I've regularly used U-Haul just about every month for my small business, and every time the system has changed. This iteration is BY FAR the worst, and I could not in good faith recommend U-Haul to any of my customers or friends. It used to be as simple as completing paperwork ahead of time at home, so that while picking up the truck on-location, all you'd have to do is confirm, read damage waivers and such, then be on your way. Now, since you're forced to do ALL paperwork on location - which is locked by your phone's GPS service - the process takes at least three times as long, and if service is spotty in any of their locations, it becomes next to impossible to actually rent equipment. Couple that with ridiculous, redundant "ID checks" which amount to nothing more than arbitrary phone calls, and you've wasted at least 30-60 minutes, plus navigating a clearly broken, unoptimized, needlessly complicated website masquerading as a sleek app. I could never recommend this iteration to fellow employers, and I will do my best to look at alternate equipment rentals until the system is updated and fixed. I would rate the website / service itself 1/5 stars.Ryan F.
Very easy to you the 24/7 TruckshareKIMBERLY N.
The lady at the desk was so friendly and patient.Jinchul J.
When I went to the gas station after a 67 mile trip, I ended up putting in almost 9 gallons of gas, meaning the tank was not properly filled by the previous driver. Upon returning the vehicle to the office, I informed the representative working there of the issue, and she just said they try their best to check them but put the responsibility on me. I've rented uhauls from various locations with excellent experiences, but I can not recommend this location at allBrandon S.
El cliente no dejó un comentario.donald B.
I rent trucks from this location many times and the people in the office there are outstanding. They are friendly and accommodating. If they don't have what you need they make sure they get it. They are the best.Dorothy W.
They have a excellent service and very kindJhonatan C.
El cliente no dejó un comentario.JOSEPH REGINAL E.
Exceptional rental and business experience. Staff was professional, courteous and helpful. I will rent from here again if the need arises.Velton H.
Vehicles with cruise control and USB connectors would be very helpful for long trips. Otherwise, this was an excellent experience where we felt well cared for by Kimberly in Sarasota, FL.Winda A.
It would be helpful for the attendant to explain about all of the texts that you are going to receive. I was not aware and had already left the facility when I saw the first text and when I returned the vehicle and got home I found yet another text that I should have seen. I was just not aware that these would be part of the process.Patricia D.
El cliente no dejó un comentario.DIEGO T.
Very pleasant and helpful & knowledgeable people assist me. We'll return again if in need of a rental van or truck at this location on 17th Street.Paris R.
Great place! I love that they had Bibles in their office. Staff was courteous. Truck was clean. Highly recommend.Kathleen O.
El cliente no dejó un comentario.patrick P.
Nothing ..Excellent customer service ..straight forward and honest, that can be hard to find sometime.Kevin C.
El cliente no dejó un comentario.Amos F.
Nothing needs to be improved about this company. I had a very easy and friendly experience with U-Haul and hide a way storage off 17th st. Kimberly was very helpful and genuine when assisting me. The property was very clean and their moving equipment all looked brand new. Thanks guys for convenience and great businessBrittany M.
Excellent service!Tyler J.
El cliente no dejó un comentario.Alvin S.
Terry Millet at your fruitville location. Is just an incredible woman.. So look forward too see that nice lady when I do business with your company!!!Rob K.
Question #2....truck was maintained well except the wiper blades needed replaced, this is a safety issue they should replace these on a regular basis.James N.
Not totally their fault. Mileage and gas level was wrong. Mats missing. Was told will not charge when I pick up truck on Sunday,but I was sent to another location so I could not get the free mats as stated. Not my job to correct wrong internal records in regards to gas level and mileage.Richard B.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Jerome Q.
The people here making effortless to rent it's the only place in Sarasota to get a truck. They couldn't have been any nicer in any more helpful just a super experience. Well rent there againJames H.
Hide Away owners are excellent business people; they run an efficient, well organized, customer friendly businessMaryanne F.
Easy pick up and return process, both online and in person.Rosa O.
El cliente no dejó un comentario.Sheila S.
El cliente no dejó un comentario.Charlie B.
El cliente no dejó un comentario.Michael S.
Nothing at all everything went real smooth Kimberly was a life saver on my move!Michael L.
The check in and return or the truck took way to long and was intensive. It was a nightmare. You should already be aware of these thingsDavid H.
Nothing the online pickup experience was the best having the truck waiting out front was greatSHAQUANDA M.
El cliente no dejó un comentario.Ellen A.
The office staff was very helpful and professional. They offered many options that helped with making my decision. 5 star experience.Trevor R.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.Dina G.
The check in/out process was very quick and easy.Rosa O.
Michael is very good workerJESUS P.
El cliente no dejó un comentario.David E.
Very helpfulSara S.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Walter R.
Very friendly and respectful service.Georgette P.
Speed up the Computer System to downline the Drivers License.Martyn R.
El cliente no dejó un comentario.Blake P.
El cliente no dejó un comentario.Alex S.
GOOD ATTITUDE AND CLEAN EQUIPMENT.robert W.
The employee stress the policy in regards to any kind of dings and dents from previous use were suppose to be clearly marked. However when my husband and I did a visual inspection of marks and dings on the truck before we took it we noticed many dings and marks that we're not marked off or identified with a marker. We had to ask the employee to note and mark them so we would not be held responsible. Secondly, we were instructed to leave the keys in a Dropbox. We did not see any thing that was designated as a Dropbox only a payment slot in the door but we paid online with a credit card. You should designate a clearly marked spot as a Dropbox. We ended up putting the keys in the payment box.Gary F.
Everything was wonderful. Very professional and kind. Great customer service. I would highly recommend this UHaul location to anyone. Easy in and out so everything went smoothly and quickly.Denise V.
El cliente no dejó un comentario.YOEL B.
Pretty clean truck. Got the job done nicely. Nice folks at this location.Francis H.