Customer Reviews for Hicks And Hicks
(U-Haul Neighborhood Dealer)

3,039 reviews

8428 Teichman Rd   Galveston, TX 77554
(@ Broadway)

(409) 744-8700

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–1 pm

Services at this Location:

Contact Us

(409) 744-8700

8428 Teichman Rd
Galveston, TX 77554
(@ Broadway)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: 10 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing! Wonderful service, thanks!

David Ruch 
Rating:
5.0

Customer did not leave a comment.

MARK MEAUX 
Rating:
5.0

Customer did not leave a comment.

Hannah Cortez 
Rating:
5.0

Customer did not leave a comment.

PATRICIA THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Jonathan Zendeh Del 
Rating:
5.0

Customer did not leave a comment.

CHAD ZANDI 
Rating:
5.0

Customer did not leave a comment.

Marti McCoy 
Rating:
5.0

Jonathan was very helpful! Wendy was helpful and friendly! Good people!

Jeff Rogers 
Rating:
5.0

Customer did not leave a comment.

Brent Vasut 
Rating:
5.0

Customer did not leave a comment.

Cassandra NOEY 
Rating:
5.0

Great location!! Friendly and fast servic

Jessica Miller-Ibey 
Rating:
3.0

BUT overcharged and continued to use my credit card when I specifically ask them not to do that. I had planned to use my debit card instead! Really! They would rather ruin my American Express rather than have an instant payment with my debit card!

Nita Breedlove 
Rating:
5.0

Customer did not leave a comment.

Rebecca Jarrett 
Rating:
5.0

Staff was very friendly and helpful.

Karin Miller 
Rating:
3.0

Customer did not leave a comment.

BARBARA LYNN CUMMINGS 
Rating:
5.0

The lady at hick and hicks is very sweet to me and my father

Elise Fuller 
Rating:
5.0

Customer did not leave a comment.

Ryan Kelly 
Rating:
5.0

this long time family owned operation has always performed at a very high standard..if you ever give an award for, Perfect Everything, give it to Hicks Uhaul!

Ruben Rodriguez 
Rating:
5.0

Very good customer service..I would highly recommend them

Torando Cazar 
Rating:
5.0

Customer did not leave a comment.

Geoff Fish 
Rating:
5.0

Customer did not leave a comment.

Kelley Kirk 
Rating:
5.0

Keep great customer service.

Deloise Swan 
Rating:
5.0

Will use your services again

donnell allen 
Rating:
5.0

They were very nice to deal with, super helpful

Robb Blair 
Rating:
5.0

Customer did not leave a comment.

Matthew Pigg and Lori Harris 
Rating:
5.0

Customer did not leave a comment.

Scott Lick 
Rating:
5.0

Customer did not leave a comment.

Destinee Edmond 
Rating:
5.0

Nice staff had help hooking up and unhooking

BETSY OWENS 
Rating:
5.0

Customer did not leave a comment.

terry westerman 
Rating:
5.0

Very efficient and friendly staff! Thank you!

Brian James 
Rating:
5.0

Very friendly staff. I always use them. Kind of an older place with lots of nick nacks and character but don't let that deter you. The people are great!

Kevin VerSteeg 
Rating:
3.0

Customer did not leave a comment.

Steve Durham 
Rating:
5.0

Customer did not leave a comment.

Thomas Wimbrow 
Rating:
5.0

Customer did not leave a comment.

Otha Ross 
Rating:
5.0

Everything went great, the people at the Galveston location are very nice

Wesley Gideon 
Rating:
3.0

I picked a location for thati believed would be open for a Sunday drop off so was a bit surprised to find it was closed and the only option was for me to do remote drop off. Not that bad of an issue, but the idea of charging more to physically drop to someone was not comforting. I do not believe this is the fault of the location but rather a U-Haul issue. It would be nice to have an option to do a personal drop off without your $25 fee to do so even if it meant to drop the next day.

Richard Mize 
Rating:
5.0

Keep doing what you’re doing. Fast and efficient service, always w a smile and a kind word. Owner operated, great staff. Well maintained trucks & trailers.

DARRYL WITTLE 
Rating:
5.0

Fix the website.

CHANICE HYATT 
Rating:
5.0

Customer did not leave a comment.

LINDA PETTIT 
Rating:
5.0

No improvement needed! The folks are very welcoming, friendly, will definitely rent from them again!

darla Havard 
Rating:
5.0

Everything went smoothly!

Kerry Omalley 
Rating:
5.0

Customer did not leave a comment.

ronald w petronella 
Rating:
4.0

they were closed when we returned the trailer so we didn’t interact with them. but we have many times. this is the place we always use. so apparently they’re doing something right!

elisha coyle 
Rating:
4.0

Customer did not leave a comment.

Randy Adams 
Rating:
1.0

Terrible place. I rented a single cab truck and they said I could extend up to 3 months online if needed. After 1 month they quit taking payments and reported it stolen. So now I have theft of vehicle 3rd degree felony. Never do business with these sh**ty a** people at this location

jozshua mixon 
Rating:
5.0

Customer did not leave a comment.

Thomas Coyle 
Rating:
5.0

Customer did not leave a comment.

RICHARD RAMSEY 
Rating:
5.0

Friendly, helpful, punctual service.

Brian Newhouse 
Rating:
4.0

Customer did not leave a comment.

philip oneal 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Liu 
Rating:
5.0

Customer did not leave a comment.

JEROME TRAIN 
Rating:
5.0

Hicks U-Haul …always so accommodating and friendly!

Adrienne Mendoza 
Rating:
4.0

I did not have any interactions. I dropped the trailer off after hours.

KENDAL FRANCIS 
Rating:
4.0

Customer did not leave a comment.

KENNETH HEALY 
Rating:
5.0

Very helpful customer service!

Sarah Chase 
Rating:
5.0

Customer did not leave a comment.

Amy Nelms 
Rating:
3.0

Hood was not latched closed when truck was picked up

Dawn LAVKA 
Rating:
5.0

Customer did not leave a comment.

Darryl Goalen 
Rating:
5.0

Very knowledgeable & Professional service.

Eugene Martini 
Rating:
5.0

Customer service was exceptional and staff was very professional and understanding.

IVON MINIX 
Rating:
5.0

Thank you for making the pick up and return process so easy!

Anita Tisdale 
Rating:
5.0

Customer did not leave a comment.

Christopher Waltman 
Rating:
4.0

Customer did not leave a comment.

Donna VanDeman 
Rating:
5.0

Customer did not leave a comment.

Robby Bounds 
Rating:
5.0

I think the experience was very very good.I would recommend this place too a family member or friend and courtesy from workers there was very nice and respectful.

Raymond Orbonez 
Rating:
5.0

Courteous. Helpful.

Larry Wood 
Rating:
5.0

Guys were friendly and so nice and fast

Christopher Vincer 
Rating:
5.0

Customer did not leave a comment.

Thomas Farmer 
Rating:
5.0

Very cheerful, attentive to the customer’s needs. Great Customer Service.

ross perez 
Rating:
3.0

When I went to go pick up my rental at 7:00 in the morning on a saturday, they refused to give me the truck until two people answered the phone at 7:00 a.m. on a Saturday. I understand needing to verify identification, however I was an hour and a half late to get started and then my movers showed up an hour and a half late and they only stayed for like 2 hours and I paid them for 4 hours through this website so I am absolutely not happy and I would never use U-Haul ever again and I would never recommend them to anyone ever!!

Jennifer Bright 
Rating:
5.0

Customer did not leave a comment.

Jon Fabian 
Rating:
5.0

Customer did not leave a comment.

Kelli Untermeyer 
Rating:
5.0

Customer did not leave a comment.

John Prunty 
Rating:
5.0

Customer did not leave a comment.

Christina Bates 
Rating:
5.0

I was a walk on they had a truck ready in less then 10 mins for me truck was clean I rented it for 24 hrs needed extra time they where very friendly and said not a problem I appreciate you all . anyone needing a uhal truck fast with a friendly staff definitely go here thanks again for the great service

Kenneth Patrick 
Rating:
5.0

Customer did not leave a comment.

Amantha Carnes 
Rating:
5.0

Customer did not leave a comment.

JULIAN SALTER 
Rating:
4.0

Customer did not leave a comment.

Michael Carney 
Rating:
5.0

The gentleman who helped me were so very nice. The truck was clean and in great condition. They made the whole thing very convenient and were so kind. Highly recommend.

Ashley Ruman 
Rating:
5.0

Great customer service

MICHAEL PRICE 
Rating:
3.0

Make the dimensions available. I drove to location to pick up cart, and trailer was not wide enough. Oh well.

James Dinkins 
Rating:
5.0

Easy to pick up and check out! Very friendly and knowledgeable individuals!!

Krystal Bradford 
Rating:
5.0

5 Star Service. Needed to keep extending rental and were very accomadating and professional.

KEITH BASSETT 
Rating:
5.0

Customer did not leave a comment.

LEON PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hachtel 
Rating:
5.0

Customer did not leave a comment.

Tristan Auzston 
Rating:
5.0

Have rented here many times. Service is always outstanding.

Paul Wood 
Rating:
5.0

Customer did not leave a comment.

Matthew McAvin 
Rating:
5.0

Customer did not leave a comment.

Jon Fabian 
Rating:
5.0

Customer did not leave a comment.

Lenwood Warren 
Rating:
4.0

Customer did not leave a comment.

Ernest Briones 
Rating:
5.0

Friendly customer service.

Robert Bennett 
Rating:
5.0

Customer did not leave a comment.

Lance Stanley 
Rating:
5.0

Friendly and knowledgeable.

Sharon Ivey 
Rating:
5.0

Thanks, very professional and nice.

Michael Bickham 
Rating:
5.0

More than helpful. Above and beyond service

Tara Freeman 
Rating:
5.0

Customer did not leave a comment.

DARRYL WITTLE 
Rating:
5.0

Drop off quick service was courteous .

Simone Carol Glaser-Beaver 
Rating:
5.0

All was well.

Andy Correa 
Rating:
5.0

Customer did not leave a comment.

Karen Munoz 
No reviews have been submitted for this location.

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