This facility was very nice and accommodating. The facility manager went above and beyond to make sure we were well taken care of.
TONEY CHALMERS
Customer Reviews for Hickory Road Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not move in. The facility was closed.
David Ratchford | ReservationGreat people
dwayne bradleyLoved the Wi-Fi gate. I’d come back if I was in need
Joshua Dillard | Overall ExperienceMichael was amazing and helped me out in the easiest smoothest way possible! Such an easy pickup and everything was in pristine condition! Definitely recommend to anyone!
Tucker DampierTruck had a loud noise when turning like a grinding noise. Before the trucks go out someone should drive it to make sure it’s all good.
Edward NemergutIt was very easy in and out. Management was easy to deal with. We were there with our earthly belongings one and a half years. Never had any issues.
James Klynman | Overall ExperienceI was pleased with the facility and the staff.
Shirley Mathis | Overall ExperienceRude. Called me twice at 4:30/4:35 Rushing my return which wasn’t due until five I got there at 4:45. He was threatening to charge me another full day because he had to leave early that day.
SHONNIE CICEROAmazing service
WILLIAM BAILEYGreat customer service would rent from here again if need too. Thanks
PAMEILA MARTIN | Overall ExperienceMold. Everything I had stored was covered in mold. They cited non liability as per contract and I’m at fault due to declining their insurance. One month AFTER reporting the mold in their facility, NOTHING had been done to remedy the mold situation at hickory road storage. They will also charge you a month ahead and increase prices whenever they feel like it. The lady working the office is nice with a kind warming smile and for that reason alone I’ll leave a three out of ten.
Tyler Fullmer | Overall ExperienceExcellent service
KAREN PICHETTEIt was a pleasure dealing with this facility.
TERRY GRIFFIS | Overall ExperienceVery satisfied
Daniel curtis | Overall ExperienceNever had a problem, friendly and wonderful staff. Can’t recommend any place for your storage needs. Thank you all.
EDDIE GUEST | Overall ExperienceExcellent !! Very clean Kathy and Joe were very professional and polite. I will use this storage facility again if needed and will tell others. Very nice, thank you.
Barbara McGara | Overall ExperienceFulfilled all of our needs. Very friendly and helpful staff!
PAUL VEREB | Overall ExperienceThe after hour delivery/return efficiency and effectiveness needs to be improved.
Michael PrevitiI had actually left my storage unit unlock accidentally and these folks put a lock on it and call me. Very satisfied with my experience with Hickory Road storage
DOYLE WHEELING | Overall ExperienceExcellent
GLENDA Fox | Overall ExperienceThanks Cathy, everything was great as always
Gary NelsonCathy went on and above to take care of my rental.
Joe Gardnerpleasant, easy drop-off off.
David CundiffThe desk clerk was SUPER nice and made the process easy for us! Would rent from them again
Andrew HostetterWe really enjoyed having our things secured at this facility. The staff were always friendly and amazing to work with. Thank you again so much!
OLIVIA FORTUNE | Overall ExperienceI was paid up til December 17th and closed out on December 1st. I want my money back for that 17 day gap.
MAXWELL SANDLIN | Overall ExperienceThe staff here was always friendly and extremely helpful. If the need arises, I would definitely rent storage space from them again. They would be my first choice.
HENRY SHACKLETT | Overall ExperienceVery friendly and helpful. I will do business there again.
Jeff EthierStaff is very courteous and extremely helpful
RANDY MARTIN | Overall ExperienceIf you are asked to sign and initial anything BE SURE TO LOOK ON THE BACK!! After I purchased the insurance and drove to my destination I see where someone wrote on the back that this truck had damage to it and that I was taking a risk of my belongings being water damaged and accepted all responsibility. REALLY UHAUL!! If I had known that I wouldn't have purchased your insurance for one and I would have looked else where for a truck. Why was I not informed of what was hand written on the back ?
Tami WilliamsCathy was very helpful and even opened early. I thought I had reserved a covered trailer at another location but was wrong and this location saved my weekend. Thanks!
Roy CheathamThanks for the great service and great info on rental equipment.??
randall johnsonThe lady at the desk was very nice.
Charles HuntDealer went out of his way to locate a trailer for me late Saturday afternoon.
mike dondanvilleKathy was exceptionally friendly and helpful.
Jerry DillonThe pick up was handled professionally, without hassle or delay. The truck was clean and ready for the road.
James PfeiferFriendly and knowledgeable
CHASE GARLANDIt would be nice to have a Sunday drop off location. Not always easy to drop off on weekkday.
Rhonda SmithNothing great experience ???
TONYA SMITHCathy is super nice and made the experience a good one.
Tami WilliamsAll service`s were excellent
Privacy Request | First ImpressionsExcellent service!
Privacy Request | First ImpressionsThe facility was very clean and easily accessible. Cathy at the front desk was very wonderful to work with. She was very friendly and made sure I had all the information that I would need.
Privacy Request | First ImpressionsTrailer was very old and needed repairs. The straps and ratchet mechanisms were worn out.
JOHN OSLACKNo problems at all. Cathy was easy to work with, and everything went smoothly.
David DosterThe woman went above and beyond what was required of her to help us out. She stayed even though they were closed. The guy at the uhaul store that was close by wouldn't help us out at all.
JACKSON MATTAbsolutely incredible experience, the man I spoke to on the phone was wonderful, personable, and extremely helpful. The lady I worked with when I arrived to pick up my equipment was fantastic- I cannot stress enough how wonderful she was. I had never rented a u-haul before and she went above and beyond my highest expectations. I absolutely recommend Hickory Road Storage for anything and everything. They have top notch facilities, make the entire process a breeze, and have the highest quality staff. A perfect experience.
Monica GreerThere was no one at the facility when we arrived - but someone did show up shortly. They were very friendly and everything worked out great! Would recommend.
Privacy Request | First ImpressionsAwesome customer service and very pleasant!
Nadine SequeiraVery clean and secure. Dan made sure I understood the terms and have me opportunity to ask questions
Privacy Request | First Impressionsno light in unit
Privacy Request | First ImpressionsThe rear of the truck was not clean. We found multiple razor blades in the truck that almost resulted in injury. There was a faulty tire wall that blew 10 miles into our trip and it took over 2 hours for someone to arrive. We were told 30 minutes when we initially called...we called back after an hour and were told 15 minutes and it took another hour after that for anyone to show up and help us. They dispatched someone from over 100 miles away...there had to have been a closer option. The truck should not have been rented in the condition that it was in.
COLLEEN MCKEEJoe was such a help hooking up the trailer to my car. Very nice man!
NANCY PALMERVery professional
terry wallaceThe check out processing always seems slow with uhaul even though I am a repeat customer and all of my information is already in the computer. Seems to always take about 15min. thats too long.
John OslackGreat manager on duty Saturday. He really helped me in a pinch. THANKS!
Rhonda McCormackI was at the gate at 10:20 AM and the store and gate was closed. I called the phone number of store and nobody answered. One hour later my message on the phone was answered but was too late.
Privacy Request | First ImpressionsYou need to clean the blankets before packaging them for the next customer.
SANDY KIMBROUGHPersonnel called in the early afternoon to confirm that I would be there for my storage locker later in the day. I was running a little late so the follow-up was greatly appreciated. Locker was clean and check-in went very smooth.
DAVID WILLENBEROCKfriendly service, good location
Privacy Request | First ImpressionsNo complaints
LAWRENCE FONTANATHIS WAS DROPPED IN GRIFFIN, GA. BUT EVERYTHING WAS GREAT !!!!
JEFFREY LITTLEExcellent service and was able to answer all my questions.
David MatthewsI had passed this location for years, I had no idea it was there.
JOHN OHARAHope they enjoy my sweatshirt! Keep your belongings close! Paid them cash and they still charged my credit card. $560.00. Took two weeks to get it back. CHECK your invoices closely before you leave. Don't leave anything behind the counter!!!!
RANDY WESTPaid cash. They also charged my credit card. Over $500.00. Been two weeks and they still have my money.
Randy WestObtain a backup/safeguard in case of Internet outages. Great experience regardless.
JUSTIN WESTVery unhappy with your Hickory Flat location--good that I needed a truck ASAP, and the location supplied. I will not be renting with U-Haul again.
ALICE JOHNSONExcellent experience as usual !!
MARK MAGWOOD