Comentarios del cliente para Hesperia Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hesperia Self Storage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Kevin S.
Grado:

Excellent customer service provided by the Agent.

Cesare J.
Grado:

Nothing she was amazing ??

Linda S.
Grado:

El cliente no dejó un comentario.

Oracio R.
Grado:

Great customer service

Michael M.
Grado:

Amanda was soooooo friendly and polite and soooooo helpful

DONALD F.
Grado:

El cliente no dejó un comentario.

STEPHANIE C.
Grado:

El cliente no dejó un comentario.

LAWRENCE K.
Grado:

El cliente no dejó un comentario.

Natalie B.
Grado:

El cliente no dejó un comentario.

STEVEN S.
Grado:

Provide closing times to drop off locations. Arrived to drop off and facility was closed. Called all numbers available as well as uhaul customer service, which had me on hold for 12 min without a single person to advise how to complete drop off when no personnel were available to accept delivery of vehicle. Inconvenience, but not the end of the world.

Chris S.
Grado:

El cliente no dejó un comentario.

Michael K.
Grado:

The 10' van had no leg room, it was very uncomfortable to dive. I had a 200 mi round trip that I could not wait to get out of it and stand up. The seats were uncomfortable and crammed up to the dash with no adjustment to go back. The location was fine the equipment was awful and due to discomfort I would not recommend the equipment to anyone or rent it again to drive that far.

April M.
Grado:

El cliente no dejó un comentario.

Eileen L.
Grado:

The girl here was very helpful - pleasure to work with

Charles S.
Grado:

I had repaid and pre registered, as your web site stated it would make it much faster. The check in took almost 30 minutes, as they had never dealt with anyone the had prepaid before.

Shyeka B.
Grado:

El cliente no dejó un comentario.

MIKE B.
Grado:

El cliente no dejó un comentario.

CHARMAINE R.
Grado:

You do a awesome job already. Ty so much

Robert L.
Grado:

Pete and Amanda were very professional and knowledgeable in answering all my questions and concerns. I would recommend their location to all my friends. Thenks Hesperia Self Storage for your commitment to customer service.

THERESA K.
Grado:

El cliente no dejó un comentario.

Amanda C.
Grado:

I am very unhappy with the U-Haul that was provided to me. Instead of going to Budget I chose U-Haul for the experience. I picked up the U-Haul at 9:30am had no gas in it then drove to my mothers house about 8 miles away loaded up for 3 hours then got on the road about 15 mins in the tread on the tire came completely off hit my brand new car behind my and I almost had the worst car accident with my two year old daughter all because the company never checked the tires. We could have died and my family behind me. Then we had to wait in the middles of the desert for 2 hours in a 110 degree weather with the dust storm not to mention my daughter has very bad asthma and we had no water and were very hungry and hot. I will say the gentleman who came and fixed the tire was very nice and helpful checked the rest of our tires. Then because of that delay we got to the storage that I paid for and we got locked in had to call the police to let us out. Then because of that I didn't get home until 2am with my two year old daughter and she got sick so I had to miss a day at work on Sunday which also cost me money. so sunday I returned the U-Haul and I told them what happen to me they said they cannot help me and that I need to call the customer service number so I called on monday spoke with Rose and she told me that I have to speak with the area manager I asked for his information and she said she will have him call me I told her I am very unhappy and she promised he would call it is now wed and still no call back. This is the worst experience and customer service I have ever had. I have pictures of everything and want my money back. I have not wrote a review on yelp because I don't want U-Haul to lose business but I feel like when I spend $430 to drive one way for 3 hours I should be treated like anyone else and have good customer service and that is where U-Haul fail. I would have been not as upset if the customer service treated me better and not like I don't matter. 702-337-4476 or chrismana087@gmal.com

Juanita W.
Grado:

We arrived at 9:30 AM in the morning. The truck is not been returned and they told us it would be a little while. The truck finally came in at 10:45 AM. The management compensated us for having to wait and that was satisfactory for me. They were very apologetic and handled everything very well

WILLARD B.
Grado:

Truck had a fishy smell.

Ruth M.
Grado:

It would be great if you offered discounts, i.e, AAA, military, ARP, ect.

Trisha T.
Grado:

El cliente no dejó un comentario.

FINN S.
Grado:

El cliente no dejó un comentario.

RANDY A.
Grado:

El cliente no dejó un comentario.

Sergio C.
Grado:

Contunue what you are doing.

AILEEN H.
Grado:

El cliente no dejó un comentario.

kristen W.
Grado:

El cliente no dejó un comentario.

AURORA G.
Grado:

You can remove your sign on your truck that leads everyone to believe that your rates are 29.99 for rental, it is misleading. I called and put a truck on reserve and was told over the phone that for a 15ft truck I would pay 29.99, never being told never being told of all the extra charges. In the end I paid over 100.00 dollars for rental fee's, on top of 30.00 in fuel, which I understood we were responsible for...but still when all we received the total, I noticed all these hidden charges, so while your truck was very useful, I felt very mislead. I would have canceled but I was in a position where I couldn't and was in desperate need of a moving truck. In the end I felt very taken advantage of. I would never recommend this location.

Lorraine B.
Grado:

El cliente no dejó un comentario.

SHANNON B.
Grado:

Very nice employee, Amanda. Excellent service and very helpful.

ANDREW P.
Grado:

El cliente no dejó un comentario.

DEBORA S.
Grado:

El cliente no dejó un comentario.

RUBEN D.
Grado:

Very helpful and very knowledgeable. Fast and friendly service.

MICHAEL B.
Grado:

El cliente no dejó un comentario.

Van O.
Grado:

No problems at this side once the lady got my info things went smooth.

Donna M.
Grado:

El cliente no dejó un comentario.

PHILLIP M.
Grado:

All perfect as always! Great people and service!

LELANIE F.
Grado:

My experience was wonderful. Coleen was very helpful and her customer service is excellent. I was very pleased with her service. Lelanie Felix

Jeffrey F.
Grado:

El cliente no dejó un comentario.

DEBBIE V.
Grado:

When someone makes a reservation, don't switch trucks on them ever. I reserved a 17ft, I was given a 20 fit which I accepted as I had no other option and thought okay.. but, it did NOT fit down the aisle at the location to where my storage unit was at the location I rented it from. This made is so I had three people from out of town having to haul heavy metal furniture up and down the aisle at a storage facility, block other peoples units cause I could not pull up in front of my own etc. MAJOR hassle. Just for the record, I have been a customer at that location LONG before they got uHauls so I know they did not do this but the one way reservation switched it that way instead. Thanks.

GORDON L.
Grado:

It was a delight to work with the people at this location!!

GARY M.
Grado:

Back of truck was filthy and inside of cab smelled like cigarettes.

Ken S.
Grado:

Using the online reservation system was so easy and made the rental process quick and smooth.

Patti M.
Grado:

El cliente no dejó un comentario.

SANDY N.
Grado:

El cliente no dejó un comentario.

JACK R.
Grado:

El cliente no dejó un comentario.

TONY R.
Grado:

Thank You.

JOSE R.
Grado:

The people there were GREAT

IRENE R.
Grado:

El cliente no dejó un comentario.

GERALDINE A.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

Back
To Top