Comentarios del cliente para Herriman Self Storage & Moving LLC
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Herriman Self Storage & Moving LLC
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Valarie K. en
The truck I rented had a bad Oil light indicator. It would have been nice to know upon renting before I drove off and was concerned that the check oil/ maintenance light was on. In addition, as a new Uhaul customer I didn't know that Uhauls were not a 24 hour rental. My first online rental I made was actually for only 10 hours. I am not sure if it defaulted to this because I indicated the return as the following day and it selected midnight. I wish there was a big red flag that says, do you need your Uhaul longer than X hours. Please adjust your reservation. So I luckily was able to cancel that one and make another. Very confusing.
Tyler A. en
Absolutely the worst experience I’ve had in years. I received misleading information.
THOMAS R. en
Parking was limited but the staff was helpful and the equipment in good working order.
Mathew S. en
The Uhaul I was given was 50k miles past time to retire. The truck would struggle to get up to 40 mph and I honestly thought the engine was going to blow up since the engine rpm was going up to 6000 trying to just get going with the flow of traffic. Unacceptable.
candace k. en
See Above
Daniel G. en
The person working there wasn't even there.
Mark Y. en
Vary clean and management was friendly and professional.
Justin W. en
I requested to have a dolly in the back of the truck and it wasn’t there. I picked up after hours so I could do anything about it. I called the location and left a message to call me back, I never received a phone call. I called the customer service number and they put a note in my account. I received an email before I was charged saying they would reimburse me the money for the dolly. Then today I looked at my bank account and they charged me for the dolly. This is completely ridiculous for renting a truck for a few hours. I will not recommend uhaul to anyone I know because of the demonstration of incompetence I’ve witnessed just in the one time that I’ve used this company.
MICHAEL N. en
Very happy with Herriman Storage. The facility provided us with convenience, easy access, and size of storage unit we required.
Darren K. en
Warm up vehicles and remove ice from windshield prior to customer arrival.
JEFFRY M. en
Great service!
WAIN P. en
Excellent
Richard W. en
The address listed on web is wrong so it was hard to find. Owner said she has tried to change it but corporate doesn't get it done.
Wain P. en
Nothing
Bryce M. en
Insurance was added even though I selected no. Gas mileage was not checked prior to leaving so I took a picture of the gas indicator and filled before returning. I was still charged $30. I had to call to dispute the charges and am waiting for my ticket to be reviewed. Disappointed with the service and now with the overages I have to wait on.
NATHAN G. en
Everything was very well done. Thanks
Joshua W. en
This was overall a poor experience that began with too little information at the time of online reservation that lead to delays picking up the truck leading to delays through out the day and resulting in extra charges.
Jeremy J. en
This location was hard to find
Jefforey B. en
it’s been a frustrating experience trying to return the truck because of the hours this location operates. Which I had gone to an official store or used Ryder where I could walk in and talk to somebody.
ADAM A. en
Helpful and pleasant. Truck was ready when she said it would be. Improvement: She said the truck had a governor on it and that it was set at 55. This was not true. No truck should have a governor set at 55, that's unsafe on roads where the speed limit is 80. The truck drove at 70 which was appropriate.
Matthew F. en
Our drop off was entered more than 3 hours after it was left at the location where there were no staff. Because of this we were charged for 2 days rental eventhough we had the truck for only about 20 hours. Also, we were charged 28 for the insurance when it was quoted at 14. I will be calling for an adjustment to these charges.
Teresa R. en
Nothing it was great , convenient , near my home
John A. en
The address listed for this location may have been correct at on time, but it looks like the entrance has been moved. I drove right past the location and only found it because I saw storage units behind a fence where the address points and then drove around the block looking for a way in. The address is listed as 5120 West 12600 South, Herriman, UT. It should be 5120 West Ashfield Dr., Herriman, UT.
Steven R S. en
There is a need to keep up on the tire maintenance. Tires needed to be balanced. Constant vibration of front tires .
Heidi B. en
Wasn't very happy that I got charged for two days, even though I had it back in the ten hour frame that I put down on the reservation.
Shawn S. en
I had to call and be on the phone for almost an hour trying to figure out why I couldn't do the 24-hour pickup. Learned at the end that someone had not finalized the pickup procedure. Along with that, the vehicle seemed in good condition until you actually drove it and found the wipers to be worthless and the passenger mirror to be so loose it didn't work.
Julie J. en
Customer service was excellent upon pickup and return. We will definitely rent from them again!
casey h. en
Please put a jack on them. They are very heavy and hard for me to pick up and put on the hitch by my shelf
Frank N. en
I rented a trailer and was pleased with the service. I will rent from Herriman Self Storage & Moving LLC again.
Angela J. en
The lady was so nice and friendly. I would come back to this location just for her. Thank you for great service!!
Robert C. en
Friendly and efficient
Bodie W. en
Drops off after hours. They make it a breeze to drop off after hours and it was very well explained what was expected of me.
gene d. en
This location was good and helpful.
Tyler D. en
Though it says it's open until 5, it's not. We arrived at 4:45 and it was already closed. Wanted to rent our truck 2 hours early, but since they closed early we had to wait around for 2 hours. Would not recommend to anyone.
Mary Carmen M. en
The drop off location has no where to park the trucks. Parked it where I was told to park & after that they charged me a cleaning fee that I still yet have no received a refund to.
Chaz B. en
The website for picking up/dropping off was difficult to load- I had to restart multiple times. Other than that the experience was great. Pricing was much better compared to other companies.
CASSIE W. en
Exceptional customer service! Thank you so much, we will be back.
Charles P. en
The staff at the front wouldn't help me unload the trailer. The parking at this location is awful.
CHRISTOPHER E. en
I did receive an email when I picked up the truck that told me to go online when I returned to the truck to check in, but I didn't get that fugured out.
Samuel B. en
The truck was prettt old and grungy. The ceiling of the cab was hanging down and the brakes were super squishy. The lady working at this location also was unpleasant. I will not rent a uhaul from here again and if I ever get my reservation changed to this location again I'll cancel my order.
tom r. en
Corporate does not support the local offices, i.e. training is minimal. Technicians are left to figure things out for themselves. Equipment is given them without the correct interface between new and old equipment. Technicians will put you at risk by attempting to have you accept equipment that is not street legal. Still waiting for a call on this issue.
Jonathan N. en
Booking the uhaul via phone was atrocious. The lady got my phone number wrong so I never was notified of the pick up location, she was hard to hear, and I had to repeat information multiple times (only to find out it was still screwed up).
DAWNE A. en
The woman working there was so helpful. We actually had a really rough experience with the self pick up. We went through all the steps, photos, drivers license, all that. Then it said it couldn't rent to us. Why? I have no idea. So we went in to talk to the lady and she said we cancelled it. Which we did not. It was so super frustrating. But she rebooked it for us and got us on our way but she wanted me to make sure you knew that the self pickup did not work and that she has had a few people lately with the same issue. So then when we went to return the truck and tried the self drop off, it just said my reservation was cancelled and wouldn't let me drop off. I called customer service (rather long wait time after a very long hard day...) but the gal who helped me was so helpful. Turns out the email I had was for the old reservation and when she rebooked us this morning I got a different reservation number. So once I logged in with that it went smoothly. I think the self pick up and drop off is brilliant but ended up not working so well for us.
scott m. en
No one contacted me about where to pick up my truck. Was treated poorly by customer service and they blatantly lied to me and literally said they were not going to help me. Uhaul has the worst customer service I've ever dealt with
James M. en
A great experience.
Derek C. en
Communicate clearly between U-Haul main office and the website.
Keith W. en
I wanted 24 blankets and only got 12. Other than that miscommunication, everything was excellent.
Loren D. en
i DON'T KNOW. EVERYTHING WENT VERY WELL FOR ME.
ADAM S. en
The storage unit is very clean and easily accessible. The only negative thing is I wish there were lights for when you take stuff to the shed at night, it`s very dark
FRED K. en
The employee was very kind and helpful.