I was told by the pick up location that I could drop off the van at any location nearest me at no extra charge. On Monday, 5/17, I received a call from personnel at the Arab, AL original drop off location asking me where I had dropped off the van. I told him Heritage in Cullman, and he said that he would contact them so I would not be charged for dropping off at a different location. I was STILL charged $59 to my card for dropping the van off at Heritage in Cullman, AL instead of the Arab, AL location (which was out of my way). I am very disappointed in U-haul. Apparently it's acceptable for Uhaul not to notify me of a change in location for my pickup, but I'm charged $59 for dropping off the van at a different location. I will never use U-haul again and I will encourage all my friends to stay away from U-haul.Sherry M.
Customer Reviews for Heritage Self Storage 2
U-Haul Truck Share 24/7© Location
Cullman, AL 35055
Servicios en esta ubicación:
Horarios de la ubicación
Siempre abiertos en tu smartphone
¿Qué es 24/7?
Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck was very dirty inside and out. We also had trouble accessing the key.Daniel C.
Loved the self service because we needed this rental after hours to finish moving. Wonderful!Susan A.
The lock to get access to the key was VERY hard to open. Needs replaced.Cristi S.
El cliente no dejó un comentario.Marvera G.
I had problems getting online service to work to returnKristy M.
I did the 24/7 pickup and drove to the location which was already 30 minutes the opposite way from where I was moving. I get to the location, and the truck isn't there. I called on the phone and they said the person didn't put it out there. She told me that the nearest one was somewhere else. It turned out to be another hour in the opposite direction. I picked up the truck, moved everything, and when I went to return it to the location.Justin B.
When the customer pays for an extra service such as renting a dolly. Make sure it's on the truck for them.Michael S.
We were a little confused at first about where the key was located when we picked up the truckCessley H.
The first place I went to pick up my reserved U-Haul they didn't have one so I had to drive across town to pick up at a different location. I prefer to deal with someone face to face than use an app.Toni M.