Customer Reviews for Henry's Multi Services
(U-Haul Neighborhood Dealer)

Rating:

3.0

Didn't have much interaction as we dropped the truck off after hours and didn't speak with employees at the time. But they were very responsive and called back quick after I left a message during hours.

Rating:

5.0

Very good

Rating:

5.0

My rental was not ready at the original location and time. Very frustrating. Customer service didn’t even honor the $50 reservation guarantee.

Rating:

2.0

The place was a store that smelled of rotten food, workers did not speak well English nor understand fully about the rental process. Our rental vehicle was filthy dirty.

Rating:

5.0

That was the best truck I have Ever rented. Love UHaul

Rating:

1.0

i was overcharged for after hour service fee contract # 19802088

Rating:

5.0

Would be nice if it was an key drop off box

Rating:

1.0

They dont speak proper english , they treated me really bad !!!!!!! Truck was very nasty , and smells really really bad !!!!! Not recommended

Rating:

5.0

Inside was very dirty next time keep it clean for the next customer. Or please make sure that after every customer you checked it a let someone checked it out, l had to clean it for myself because it was a lot of roaches someone eat and drink in there spill drink. I had to vacuum wipe down before I even picked my stuff in so i can get going from my house.

Rating:

2.0

Took thirty minutes to get my rental. Speak very little English

Rating:

5.0

Excellent service!

Rating:

5.0

Very nice people

Rating:

5.0

This location has everything perfect!! My van was very dependable and clean!! The service was 100%!!

Rating:

5.0

Very friendly staff. They went above and beyond to help me with all my needs.

Rating:

5.0

First time using u-haul and excellent experience. will recommend

Rating:

3.0

Person behind the counter was not friendly. Said something that sounded like "just give me the key". Was not interested in checking the vehicle in while I was present. I think more interested in her "store and customer" than me. These experiences with U-Haul are very new as I have rented numerous vehicles over the years and never had experiences like this.

Rating:

1.0

Not a Uhaul pick up literally is a convenient store and smells horrible in there had to wait almost an hour to pick up my uhaul and they didn’t even know I was coming to pickup that day.

Rating:

2.0

We had a huge language barrier to overcome and the attendant wouldn’t get off the phone on a personal call. The drop off location was excellent and Ed did a great job for me setting up my one way reservation.

Rating:

3.0

I had issues with the website when I was trying to upload photos of the truck. And with drop off.

Rating:

1.0

not over charge your customers, if you want their service again.

Rating:

1.0

The truck smelled bad, had trash in it and was filthy .

Rating:

5.0

Had no problem to get a pickup truck that was not available on other UHAUL locations and the manager was very friendly and willing to to changes on my schedule without any issue yes I recommend this small location.

Rating:

1.0

I have a hearing disability, and the lady that gave me the truck would not remove her mask, so I could read her lips. I had a friend with me who witnessed everything. She never took us to the truck to look it over. She never informed us to check the gas level. She never gave me a receipt showing what Uhaul thinks the gas level was, and I did not have a signal on my phone to view a receipt online. Uhaul had recorded the gas level at over 3\4 of a tank when the actual gas level was 1\4 of a tank. When I returned the truck I had the same amount (1\4) in the tank and was charged to bring the gas level to over 3\4. Uhaul taking advantage of disabled people is despicable. I will never use or recommend Uhaul to anyone, and I will be putting this on social media for everyone to know.

Rating:

2.0

They moved my location without telling me. The woman at the new location were kind and helpful. But that was very unprofessional and inconvenient to switch my location without notifying me before hand.

Rating:

2.0

They charged us for gas when we returned it at full. We called the location and they didn’t care, he said it was lower

Rating:

2.0

Deodorize the vehicle and be sure it is cleared of trash. Better communicate with renter and do an inspection with them or explain what needs to be done if self-inspecting prior to departure.

Rating:

5.0

Very polite and helpful at the location where I dropped off the truck.

Rating:

2.0

Not recommend this location. Nobody is ever there.

Rating:

1.0

Key drop box was not orange nor was locking

Rating:

5.0

Very nice store personnel. Very accommodating. Great prices!

Rating:

1.0

Have the truck cleaned in and out. So many bugs on the windshield I wasn't able to see to get it home. Stopped for gas and washed the windows myself.

Rating:

5.0

Very professional group of individuals. I will most definitely tell a friend to use this location, and I will use them again in the future. Very pleased customer. Thank you, T. Morales : )

Rating:

5.0

Clean up the air it had bit of smell of smoke from either previous hire person or maybe wasn't odorless as ac was smelling from smoke or weed smell

Rating:

5.0

Customer service was AMAZING! Clean truck and much cheaper than everywhere else in town! Mileage discount was awesome! I’ll use U-Haul every time and they have great self storage too! Flat out AWESOME!

Rating:

3.0

Henry was very accommodating even though my reservation after being entered and confirmed on a computer did not show up. Henry was able to rent me the vehicle I was originally hoping to rent.

Rating:

2.0

It was close and convenient but had to wait15 minutes for them to show up with keys (& I had opted for the contactless pick up) and facility that it was out of was not the cleanest. Truck was well maintained however do not think it was sanitized from last user to when we rented.

Rating:

3.0

I am a little disappointed because I was called by a representative and she said that I was only going to be charged 59 cents a mile due to having to go way out of my way to pick up my rental and I was charged 69 cents. Also the place that I dropped off the van didn't have a drop box and I was forced to make a second trip early the next morning to return the keys.

Rating:

5.0

Nothing

Rating:

1.0

Uhaul changed my drop off to henrys which does not have a drop box. Spent almost an hour on phone with no help from customer service. I was told manager was on vacation for a week so no one could make decision. Ridiculous

Rating:

5.0

Nothing, everything was PERFECT!!! I plan to rent from this location again in the near future. Thanks!!!

Rating:

4.0

The place was a small grocery store but the owner was very pleasant. I would not recommend u haul to anyone not will I use them again.

Rating:

5.0

The truck had the worst ride of my life. We damaged furniture because it shook so incredibly hard above 10mph. It was awful. The truck needs new tires and a new alignment.

Rating:

5.0

No improvement needed. Henry is a wonderful man to deal with.

Rating:

5.0

Such great service and nice people! Definitely will consider again for my next move... hopefully not too soon! Thanks for all the smiles and for making my moving day easy!!

Rating:

3.0

I am really disappointed with something happening whit the payment process...something what I decline to pay was charged, and now no one is going to take care about it.

Rating:

1.0

Drug ridden area. There is no drop off box. We sat there for 2 hours in the dead of night to drop off a truck where we witnessed prostitution, a drug deal, and a drug addict approched us asking us for change and when we told hkm we had nothing he demanded we take him to the store to get a beer. The “owner” Kenneth (whom of which is nothing but the district manager) refused to rectify the situation. We weren’t asking for our money back at all. A simple apology and a solution to fix the location drop off to make it safer for after hours would’ve been compensation enough. But he jumped to conclusions and told me “we’re not giving you a refund” when in fact nothing of the sort was mentioned. This drop off location is in one of the worst parts of Ft. Myers and I recommended if you’re dropping off at this location, make sure you do it when the sun is out. I will most likely never use this company again. Sad, bc anytime we’ve ever moved or had friends move, we always went with uhaul bc of the customer service.

Rating:

2.0

When I returned the U-Haul by accident i put to much gas and I didn’t receive any credit for it which not fair at all and I’m really disappointed

Rating:

5.0

Mr Henry was very helpful and a pleasure to deal with.

Rating:

2.0

Confusion amongst proprietor and customer service phone staff regarding procedure with checking in a late reservation. Time consuming and bothersome.Required 2 forms of state issued ID, never have I had to meet this requirement. Why me? Very offputting experience.

Rating:

1.0

I returned the van early, and still got charge for a whole other day.

Rating:

2.0

I was supposed to pick it up at a uhaul vendor near my house and where I had my load in a self storage. On the day before I got a call that the pick up was changed and when I got there it was in a very seedy part of town and was nothing but a 7-11 type store. Also the price was higher that originally quoted when I placed my order at my storage unit. Very disconcerting

Rating:

1.0

1) The only person who can run the U-Haul computer was not there, even though I had a reservation. They showed up 30 minutes later. 2) The vehicle they gave me needs an alignment, it was veering to the right the whole drive.

Rating:

3.0

Have vehicle that was ordered,,, and if not pick up the phone and call and tell thr customer,, we reserve certain sizes for a reason

Rating:

1.0

The pick up location was a make ethnic grocery store. The owner was busy running his store and we had to wait for him to for quite a while. I asked him to let me take the truck without the trailer attached so that we could load the furniture first and he acted like it was a bit imposition for him stating he was afraid someone would steal the trailer. Then when we were ready to hook up the trailer and load my car, he stated we could do it ourselves. I told him I had no idea how to load the car and secure it for travel. we had to wait an hour for him to help because once again he was running his store and was very unhappy that he had to close it to come help us. He eventually came to help us secure the car to the trailer. After the first 300 miles, the tire straps had come completely off on both sides because he did not secure them properly. Very unprofessional business in a bad part of town. I would have rather been referred to an actual U-Haul business instead of this shady grocery store operation.

Rating:

1.0

When I picked up the truck I was charged an extra $28 dollars for extra insurance in which I did not add myself. Once I notice the additional charged I ask for a refund of the $28 however, the employee told me that he could not refund me the money and I would have to call the regional headquarters. So I called the regional headquarters and they told me I would have to talk to the store manager. I picked up the rental on 8/19/18 and returned it the same day. Today is now 9/6/18 and I’ve been calling uhaul weekly about my refund and I’ve yet to get it back needless to say they’ve been giving me the run around. I would not advise renting from this location as he charged the additional insurance to my car without my authorization.

Rating:

1.0

I drove 14 hours with a broken passenger side window and I have yet to hear back from my complaint. I would talk to someone about it but it keeps telling me to complete these surveys so I guess I will continue sending them. Guess need to get a lawyer and take care of it that way

Rating:

4.0

It’s a little different, because it’s really a small grocery store and the man also rents out the U-Haul trucks. He’s a very friendly man. The location was convenient for me and Henry was helpful and got me the truck I reserved. Everything went fine.

Rating:

2.0

We set up our pickup for 6:00 at another location but I assume we were rerouted to this one based on the size we needed. The guy calls and asks if we can pick up at 5:00 because he closes then. We work until 5:30 - which is why we needed a 6:00 pick up. If these places aren’t open until 6:00 then don’t offer that time as a pickup to customers.

Rating:

2.0

The truck was a piece of junk. Filthy and beat up. Exhaust leaked. Front end shook. Went about 180 miles and used 30 gallons of gas, while trying to keep the "green gauge", in the green. You do the math. Not acceptable by today's standards.

Rating:

3.0

CONVENIENT

Rating:

2.0

Truck only had a half tank of gas which meant that we had to stop and fill up before we could go to our destination which was over 120 miles away. AFTER SPENDING $60 ON GAS TO FILL UP THE TANK, we only used a quarter of a tank. Therefore, it cost us an additional $30 which we didn't need to spend!!!!!!! Henry's Multi Service is a grocery store. It was farther away from my home and not where I wanted to pick up the truck. Since we only moved half of our belongings, we will be needing another truck next month. I am hoping that our next experience is something that I can report is excellent.

Rating:

5.0

Great customer service. & very good pricing.

Rating:

5.0

Henry was great. Very helpful and called to confirm we were still on time for pick up. Thanks Henry!