Customer Reviews for Henry's Multi Services
(U-Haul Neighborhood Dealer)

101 reviews

2040 Collier Ave Ste D   Fort Myers, FL 33901

(239) 277-2714

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: Closed
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(239) 277-2714

2040 Collier Ave Ste D
Fort Myers, FL 33901

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: Closed
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

My rental was not ready at the original location and time. Very frustrating. Customer service didn’t even honor the $50 reservation guarantee.

Christopher Chong 
Rating:
5.0

Customer did not leave a comment.

Bret Sinclair 
Rating:
2.0

The place was a store that smelled of rotten food, workers did not speak well English nor understand fully about the rental process. Our rental vehicle was filthy dirty.

David Zborowski 
Rating:
5.0

That was the best truck I have Ever rented. Love UHaul

jason stinnette 
Rating:
1.0

i was overcharged for after hour service fee contract # 19802088

Allan Hernandez 
Rating:
5.0

Customer did not leave a comment.

Alberto Gutierrez 
Rating:
5.0

Would be nice if it was an key drop off box

TERRENCE ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Alberto Gutierrez 
Rating:
5.0

Customer did not leave a comment.

PERIODE AULEAN 
Rating:
1.0

They dont speak proper english , they treated me really bad !!!!!!! Truck was very nasty , and smells really really bad !!!!! Not recommended

Julio Diaz 
Rating:
5.0

Inside was very dirty next time keep it clean for the next customer. Or please make sure that after every customer you checked it a let someone checked it out, l had to clean it for myself because it was a lot of roaches someone eat and drink in there spill drink. I had to vacuum wipe down before I even picked my stuff in so i can get going from my house.

miriam Mathew 
Rating:
2.0

Took thirty minutes to get my rental. Speak very little English

jonathan holzschuh 
Rating:
5.0

Excellent service!

Enel Fertil 
Rating:
5.0

Customer did not leave a comment.

susan lee 
Rating:
3.0

Customer did not leave a comment.

John Zimmerman 
Rating:
5.0

Very nice people

Richard Demo 
Rating:
5.0

This location has everything perfect!! My van was very dependable and clean!! The service was 100%!!

JEFFERY WILSON 
Rating:
5.0

Very friendly staff. They went above and beyond to help me with all my needs.

Vladimyr Pierre 
Rating:
4.0

Customer did not leave a comment.

John Fowler 
Rating:
5.0

First time using u-haul and excellent experience. will recommend

jeff graham 
Rating:
3.0

Person behind the counter was not friendly. Said something that sounded like "just give me the key". Was not interested in checking the vehicle in while I was present. I think more interested in her "store and customer" than me. These experiences with U-Haul are very new as I have rented numerous vehicles over the years and never had experiences like this.

Brian Ittner 
Rating:
1.0

Not a Uhaul pick up literally is a convenient store and smells horrible in there had to wait almost an hour to pick up my uhaul and they didn’t even know I was coming to pickup that day.

Jaylyn cartagena 
Rating:
2.0

We had a huge language barrier to overcome and the attendant wouldn’t get off the phone on a personal call. The drop off location was excellent and Ed did a great job for me setting up my one way reservation.

Marvin Sammons 
Rating:
5.0

Customer did not leave a comment.

Alex Vieira 
Rating:
3.0

I had issues with the website when I was trying to upload photos of the truck. And with drop off.

Christopher Hofmann 
Rating:
1.0

not over charge your customers, if you want their service again.

RACHEL JANIAK 
Rating:
1.0

The truck smelled bad, had trash in it and was filthy .

DANIEL MAISONET 
Rating:
5.0

Had no problem to get a pickup truck that was not available on other UHAUL locations and the manager was very friendly and willing to to changes on my schedule without any issue yes I recommend this small location.

ANGEL MORALES CENTENO 
Rating:
1.0

I have a hearing disability, and the lady that gave me the truck would not remove her mask, so I could read her lips. I had a friend with me who witnessed everything. She never took us to the truck to look it over. She never informed us to check the gas level. She never gave me a receipt showing what Uhaul thinks the gas level was, and I did not have a signal on my phone to view a receipt online. Uhaul had recorded the gas level at over 3\4 of a tank when the actual gas level was 1\4 of a tank. When I returned the truck I had the same amount (1\4) in the tank and was charged to bring the gas level to over 3\4. Uhaul taking advantage of disabled people is despicable. I will never use or recommend Uhaul to anyone, and I will be putting this on social media for everyone to know.

MONICA OAKES 
Rating:
5.0

Customer did not leave a comment.

JESUS PORTAL GIMENEZ 
Rating:
2.0

They moved my location without telling me. The woman at the new location were kind and helpful. But that was very unprofessional and inconvenient to switch my location without notifying me before hand.

LAUREN JEANDRON 
Rating:
5.0

Customer did not leave a comment.

SAMUEL MAIZ 
Rating:
2.0

They charged us for gas when we returned it at full. We called the location and they didn’t care, he said it was lower

Aaron Williams 
Rating:
2.0

Deodorize the vehicle and be sure it is cleared of trash. Better communicate with renter and do an inspection with them or explain what needs to be done if self-inspecting prior to departure.

sharon louise whitney 
Rating:
5.0

Customer did not leave a comment.

LUCERO CAMPUSANO 
Rating:
5.0

Very polite and helpful at the location where I dropped off the truck.

ALICIA SALAS 
Rating:
2.0

Not recommend this location. Nobody is ever there.

Mishelle Rivas Graziano 
Rating:
1.0

Key drop box was not orange nor was locking

ROBERT SHORAGA 
Rating:
5.0

Very nice store personnel. Very accommodating. Great prices!

JILL CAVANAGH 
Rating:
1.0

Have the truck cleaned in and out. So many bugs on the windshield I wasn't able to see to get it home. Stopped for gas and washed the windows myself.

MARK BONI 
Rating:
5.0

Very professional group of individuals. I will most definitely tell a friend to use this location, and I will use them again in the future. Very pleased customer. Thank you, T. Morales : )

JEROME SMALL 
Rating:
5.0

Clean up the air it had bit of smell of smoke from either previous hire person or maybe wasn't odorless as ac was smelling from smoke or weed smell

surya kalyana 
Rating:
4.0

Customer did not leave a comment.

CESAR CABRERA 
Rating:
5.0

Customer service was AMAZING! Clean truck and much cheaper than everywhere else in town! Mileage discount was awesome! I’ll use U-Haul every time and they have great self storage too! Flat out AWESOME!

KEVIN BARRINGER 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KRALL 
Rating:
5.0

Customer did not leave a comment.

JEAN EVANS 
Rating:
5.0

Customer did not leave a comment.

DENNIS THOMAS 
Rating:
4.0

Customer did not leave a comment.

GREGORY JOHNSTON 
Rating:
4.0

Customer did not leave a comment.

CESAR CABRERA 
Rating:
3.0

Henry was very accommodating even though my reservation after being entered and confirmed on a computer did not show up. Henry was able to rent me the vehicle I was originally hoping to rent.

MICHAEL DINKO 
Rating:
2.0

It was close and convenient but had to wait15 minutes for them to show up with keys (& I had opted for the contactless pick up) and facility that it was out of was not the cleanest. Truck was well maintained however do not think it was sanitized from last user to when we rented.

Kevin Rebhan 
Rating:
3.0

I am a little disappointed because I was called by a representative and she said that I was only going to be charged 59 cents a mile due to having to go way out of my way to pick up my rental and I was charged 69 cents. Also the place that I dropped off the van didn't have a drop box and I was forced to make a second trip early the next morning to return the keys.

Richard Kerns 
Rating:
5.0

Customer did not leave a comment.

Presley Sonye Morgan 
Rating:
5.0

Customer did not leave a comment.

Lisa Tomasulo 
Rating:
4.0

Customer did not leave a comment.

Maria Zayas 
Rating:
5.0

Nothing

Charlene Marie Tilden 
Rating:
1.0

Uhaul changed my drop off to henrys which does not have a drop box. Spent almost an hour on phone with no help from customer service. I was told manager was on vacation for a week so no one could make decision. Ridiculous

Christopher Wine 
Rating:
5.0

Nothing, everything was PERFECT!!! I plan to rent from this location again in the near future. Thanks!!!

Marcell Steward 
Rating:
5.0

Customer did not leave a comment.

Athanase Harrigan 
Rating:
4.0

The place was a small grocery store but the owner was very pleasant. I would not recommend u haul to anyone not will I use them again.

John Csiti 
Rating:
5.0

Customer did not leave a comment.

Hubert Williams 
Rating:
5.0

The truck had the worst ride of my life. We damaged furniture because it shook so incredibly hard above 10mph. It was awful. The truck needs new tires and a new alignment.

spencer morris 
Rating:
5.0

No improvement needed. Henry is a wonderful man to deal with.

Derrick Boucher 
Rating:
5.0

Customer did not leave a comment.

Alexander Gonzalez 
Rating:
1.0

Customer did not leave a comment.

Danforth Joseph 
Rating:
5.0

Such great service and nice people! Definitely will consider again for my next move... hopefully not too soon! Thanks for all the smiles and for making my moving day easy!!

Kaili Easton 
Rating:
4.0

Customer did not leave a comment.

William Sanders 
Rating:
2.0

Customer did not leave a comment.

Elizabeth Craley 
Rating:
3.0

I am really disappointed with something happening whit the payment process...something what I decline to pay was charged, and now no one is going to take care about it.

Michell Montes 
Rating:
1.0

Drug ridden area. There is no drop off box. We sat there for 2 hours in the dead of night to drop off a truck where we witnessed prostitution, a drug deal, and a drug addict approched us asking us for change and when we told hkm we had nothing he demanded we take him to the store to get a beer. The “owner” Kenneth (whom of which is nothing but the district manager) refused to rectify the situation. We weren’t asking for our money back at all. A simple apology and a solution to fix the location drop off to make it safer for after hours would’ve been compensation enough. But he jumped to conclusions and told me “we’re not giving you a refund” when in fact nothing of the sort was mentioned. This drop off location is in one of the worst parts of Ft. Myers and I recommended if you’re dropping off at this location, make sure you do it when the sun is out. I will most likely never use this company again. Sad, bc anytime we’ve ever moved or had friends move, we always went with uhaul bc of the customer service.

gerald robinson 
Rating:
2.0

When I returned the U-Haul by accident i put to much gas and I didn’t receive any credit for it which not fair at all and I’m really disappointed

Carline Cypres 
Rating:
5.0

Mr Henry was very helpful and a pleasure to deal with.

John D Anderson 
Rating:
2.0

Confusion amongst proprietor and customer service phone staff regarding procedure with checking in a late reservation. Time consuming and bothersome.Required 2 forms of state issued ID, never have I had to meet this requirement. Why me? Very offputting experience.

Kirk Schilling 
Rating:
1.0

I returned the van early, and still got charge for a whole other day.

jose montes 
Rating:
2.0

I was supposed to pick it up at a uhaul vendor near my house and where I had my load in a self storage. On the day before I got a call that the pick up was changed and when I got there it was in a very seedy part of town and was nothing but a 7-11 type store. Also the price was higher that originally quoted when I placed my order at my storage unit. Very disconcerting

Patrick OHAGAN 
Rating:
4.0

Customer did not leave a comment.

Thomas Antell 
Rating:
1.0

1) The only person who can run the U-Haul computer was not there, even though I had a reservation. They showed up 30 minutes later. 2) The vehicle they gave me needs an alignment, it was veering to the right the whole drive.

Kelsey Tran-Wisniewski 
Rating:
3.0

Customer did not leave a comment.

micheal smith 
Rating:
3.0

Have vehicle that was ordered,,, and if not pick up the phone and call and tell thr customer,, we reserve certain sizes for a reason

Brian Falke 
Rating:
1.0

The pick up location was a make ethnic grocery store. The owner was busy running his store and we had to wait for him to for quite a while. I asked him to let me take the truck without the trailer attached so that we could load the furniture first and he acted like it was a bit imposition for him stating he was afraid someone would steal the trailer. Then when we were ready to hook up the trailer and load my car, he stated we could do it ourselves. I told him I had no idea how to load the car and secure it for travel. we had to wait an hour for him to help because once again he was running his store and was very unhappy that he had to close it to come help us. He eventually came to help us secure the car to the trailer. After the first 300 miles, the tire straps had come completely off on both sides because he did not secure them properly. Very unprofessional business in a bad part of town. I would have rather been referred to an actual U-Haul business instead of this shady grocery store operation.

MICHELLE FERRELL 
Rating:
1.0

When I picked up the truck I was charged an extra $28 dollars for extra insurance in which I did not add myself. Once I notice the additional charged I ask for a refund of the $28 however, the employee told me that he could not refund me the money and I would have to call the regional headquarters. So I called the regional headquarters and they told me I would have to talk to the store manager. I picked up the rental on 8/19/18 and returned it the same day. Today is now 9/6/18 and I’ve been calling uhaul weekly about my refund and I’ve yet to get it back needless to say they’ve been giving me the run around. I would not advise renting from this location as he charged the additional insurance to my car without my authorization.

Ieisha Galloway 
Rating:
1.0

I drove 14 hours with a broken passenger side window and I have yet to hear back from my complaint. I would talk to someone about it but it keeps telling me to complete these surveys so I guess I will continue sending them. Guess need to get a lawyer and take care of it that way

Rating:
4.0

It’s a little different, because it’s really a small grocery store and the man also rents out the U-Haul trucks. He’s a very friendly man. The location was convenient for me and Henry was helpful and got me the truck I reserved. Everything went fine.

Elaine Hosmer 
Rating:
5.0

Customer did not leave a comment.

Sophia Dixon 
Rating:
5.0

Customer did not leave a comment.

Apil Mc Elroy 
Rating:
5.0

Customer did not leave a comment.

Stephen Reynolds 
Rating:
3.0

Customer did not leave a comment.

Baldwin Pinnock 
Rating:
3.0

Customer did not leave a comment.

joyce reynolds 
Rating:
2.0

Customer did not leave a comment.

Cindy Blackwell 
Rating:
5.0

Customer did not leave a comment.

Ludia Louis 
Rating:
5.0

Customer did not leave a comment.

Phillip Arth 
Rating:
2.0

We set up our pickup for 6:00 at another location but I assume we were rerouted to this one based on the size we needed. The guy calls and asks if we can pick up at 5:00 because he closes then. We work until 5:30 - which is why we needed a 6:00 pick up. If these places aren’t open until 6:00 then don’t offer that time as a pickup to customers.

Chad Rager 
Rating:
2.0

The truck was a piece of junk. Filthy and beat up. Exhaust leaked. Front end shook. Went about 180 miles and used 30 gallons of gas, while trying to keep the "green gauge", in the green. You do the math. Not acceptable by today's standards.

Michael Gaudio 
Rating:
3.0

CONVENIENT

JOE COSTA 
Rating:
2.0

Truck only had a half tank of gas which meant that we had to stop and fill up before we could go to our destination which was over 120 miles away. AFTER SPENDING $60 ON GAS TO FILL UP THE TANK, we only used a quarter of a tank. Therefore, it cost us an additional $30 which we didn't need to spend!!!!!!! Henry's Multi Service is a grocery store. It was farther away from my home and not where I wanted to pick up the truck. Since we only moved half of our belongings, we will be needing another truck next month. I am hoping that our next experience is something that I can report is excellent.

David Phillips 
Rating:
5.0

Great customer service. & very good pricing.

Clendy Young 
Rating:
5.0

Henry was great. Very helpful and called to confirm we were still on time for pick up. Thanks Henry!

Tuty Young 
Rating:
3.0

The place was not very well signed. It was a corner store in a strip mall with a small Uhaul sign on the door. Also was a good thing I got there before they close as there was no late night drop box.

Krislyn Gibson 
Rating:
3.0

Customer did not leave a comment.

Michael Sutera 
Rating:
5.0

Rented a tow dolly. Straps for the wheel tie downs were pretty frayed. But didn't effect the the function

DAVid GRANT 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top