Customer Reviews for Helena Self Storage
(U-Haul Neighborhood Dealer)

48 reviews

1344 Jordan Dr   Helena, MT 59602

(406) 558-4084

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(406) 558-4084

1344 Jordan Dr
Helena, MT 59602

Services at this Location:

Office Hours

  • Mon-Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Dennis Hill 
Rating:
3.0

Customer did not leave a comment.

Wendell Chibroski 
Rating:
1.0

This was a horrible experience. Worst in my life!

shelly languell 
Rating:
5.0

Customer did not leave a comment.

hannah uhde 
Rating:
1.0

I tried to return my truck in the morning 10/26, but the app wouldn't work: It would not upload pictures. I left the truck and came back at 8:50 as the location listed opening at 9am; no one showed and numerous people were waiting in the lot. Approximately 9:30am I was able to get the online check in to work and I completed that way without ever seeing anyone at the site by the time I left, about 9:45.

Mark Douglass 
Rating:
5.0

No fault of local dealership as trailer just came off of McDonald Pass in Snow Storm with Ice, Snow and Gravel so trailer was very dirty but it was great I got call from Billings MT that identified the trailer for me as I was in a pinch and need to get headed to Utah.

Mark Mueller 
Rating:
3.0

Customer did not leave a comment.

George Henkel 
Rating:
1.0

We made a U-Haul reservation for a 20 foot truck with a auto transport trailer over a month before our pickup date. I got a call two days before pickup that my location did not have a truck available and the closest one was over two hours away. We were given an extra day to pick it up but we’re ultimately responsible for the gas cost to get it from a town two hours out of our way. In the same phone call, we were told our local location did have the auto transport trailer available for pickup on our original date. We get the 20 foot truck from the new location and i was quoted $1,800apx for both items however when i went to pay it was asking me to pay over $3,000. This was a self-serve pickup so there was no one to talk to. My local U-Haul office was closed and i sat on hold for over an hour with the regional office. I finally gave up and went into my local location when it opened later that day. They looked into why i was charged so much extra and refunded me the $1,200 that i over paid. While there, i asked fo confirm that the auto transport would be available for pickup the next day at noon as we were told on the phone call the day prior. The employee told me he had no auto transport trailers for me and he wasn’t sure why they would have told me that. Luckily at this point they were able to find a trailer being returned the next day and it would hopefully be returned in good condition to pick it up the same afternoon. The next afternoon we were able to successfully get our auto transport and be on our way. The entire process from start to finish had problems every step of the way. I do understand that there is no guarantee until two days before, however this should be told to the customers in an obvious way because this threw off our plans tremendously and unfortunately we had no other options for companies so we had to be drug around by U-Haul just to get our move completed. It was equally as frustrating because Uhual Bozeman told me “we haven’t been able to get any of the big trucks in months” so it would have been appreciated to know prior to two days before that there was a chance of them not having it. Luckily we were able to accommodate their issues because a lot of people would not have. I do not and will not recommend U-Haul Bozeman in any way. I truly urge UHual to reevaluate their reservation system for high-traffic offices.

Zachary Favor 
Rating:
3.0

They forgot to put my appliance dolly in the back of the truck.

Joseph Holder 
Rating:
4.0

Customer did not leave a comment.

MERRILL RIDGEWAY 
Rating:
5.0

No surprises, great place to do business with. Highly recommend Helena Self Storage.

Joel Cordes 
Rating:
5.0

Very friendly, truck was clean, in great condition, great rental experience!

Gabriel Dorta 
Rating:
3.0

Customer did not leave a comment.

DERRICK OLHEISER 
Rating:
5.0

Darrin was very helpful and easy to work with

JEFF TOOLE 
Rating:
5.0

Customer did not leave a comment.

Amy Swann 
Rating:
5.0

Darrin is great, and Rick is our hero! Thanks guys, you have been so helpful during our crazy move journey. With Gratitude, the Swann’s

Amy Swann 
Rating:
5.0

Although the person I worked with was Absolutely great, the trailer was dirty from road grime when I picked it up. I think it is important that your equipment is clean for each rental, sets the higher standard!

George Jensen 
Rating:
5.0

The employee was extremely friendly and proficient. Quick and easy.

Heather Ellis 
Rating:
5.0

Yes great service very accommodating

Ken Kubischta 
Rating:
5.0

Customer did not leave a comment.

Dwight Nelson 
Rating:
1.0

The lady, although incredibly nice, had no idea what she was doing, which resulted in the trailer being hooked up incorrectly. Thankfully a nice gentlemen pulled off and helped me to ensure it was hooked up correctly but at that point enough time and frustration had been spent; I ended up turning around, and taking the trailer back. Waste of time and money. U-Haul should really educate their employees on the basic operation of their equipment. Once again, very nice, courteous employee, but U-Haul needs to have better employee education.

Brittany Mattson 
Rating:
5.0

Customer did not leave a comment.

James Abell 
Rating:
5.0

Customer did not leave a comment.

Earleen Peck 
Rating:
3.0

Right next to my storage unit in Helena. This one worked out well.

Darin Gaub 
Rating:
5.0

Quick, simple, very friendly. I would rent from this location. He had his act together.

Doak Wofford 
Rating:
3.0

Customer did not leave a comment.

Kathleen Pace 
Rating:
4.0

Customer did not leave a comment.

LARRY RIDGE 
Rating:
4.0

Offer hot beverages. Really everything was perfect. The truck was clean. The service was prompt. Everything just as it should be. I like the idea of hot coffee or hot chocolate being offered. That would be nice especially during the holiday season.

cHELSEA cOLBERT 
Rating:
2.0

Clerk was pleasant but had no idea what she was doing. I don't think she's received much training. She couldn't locate the keys to the vehicle. She brought the wrong items when we tried to buy boxes. I was charged a mysterious $22 fee that she couldn't explain. It was not a good experience, yet it was still a better experience than when I dropped off a truck at the U-Haul location on Lyndale Avenue in Helena, Montana. That place is run by scammers and fraudsters!

Nicole Albertson-Nuanes 
Rating:
5.0

Customer did not leave a comment.

Gary Peters 
Rating:
2.0

My pick-up location was changed the day prior to pickup which was an inconvenience. The uhaul supervisor I spoke with was unhelpful and unfriendly. It was pretty much just my problem and she was unwilling to help resolve the issue. I reserved 20 blankets. But there were none available when I picked up my truck. The appliance dolly strap was in poor condition. The guy at the pickup location was friendly enough. The truck ran fine during the long drive.

Jeff Olsen 
Rating:
1.0

Employee was the only person at the facility and she didn’t know what size hitch I needed or how to hook up the trailer. We left not being sure it was hooked up correctly. We asked her to call corporate or look up the instructions online and she said there wasn’t anyone she could call and said no to looking on line. I opted to get the insurance in case it wasn’t hooked up right.

Alyson Gregory 
Rating:
3.0

Customer did not leave a comment.

Daniel Donithan 
Rating:
5.0

Customer did not leave a comment.

Carla Mull 
Rating:
5.0

Customer did not leave a comment.

Calvin Gray 
Rating:
5.0

Customer did not leave a comment.

Sandra Frigo 
Rating:
5.0

Owner was on site, helping train employee to work through the Uhaul rental process. Nice clean new facilities. Friendly and professional.

Devin Healy 
Rating:
5.0

Customer did not leave a comment.

Sara Anderson 
Rating:
5.0

Great customer experience

Ellen Stinar 
Rating:
5.0

Customer did not leave a comment.

Tim Hiller 
Rating:
5.0

Customer did not leave a comment.

Dee Barfknecht 
Rating:
1.0

Filled the tank exactly half tank how I received it and I was charged $16 for fuel. I will never use U-Haul again for their money-gouging ways!

Brett Hicks 
Rating:
5.0

Customer did not leave a comment.

Stanley Renskers 
Rating:
5.0

Customer did not leave a comment.

jeff ruggles 
Rating:
5.0

Customer did not leave a comment.

ROBERT BRUNER 
Rating:
3.0

Customer did not leave a comment.

ryan nance 
Rating:
1.0

Comments were provided to uhaul in private email. Definitely will not rent from this location again

Dennis Wheeler 
Rating:
5.0

Customer did not leave a comment.

DIANNE THOMPSON 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top