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Michael M
Customer Reviews for Helena Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic drop off experience.
JAMES LThe Clerk was super nice and helpful.
Jason DThey were awesome and courteous! Hooked up trailer to our truck. He was training a young man and was very good at showing and explaining. Great business.
Steve Mdo a pre trip with customer, check all lights,
Joe RThe cleanliness of this $19.99 unit was great. The location was great as well and close to my storage unit. Easy access was one of the main reason for choosing this area. Customer service was excellent. I would choose this location again.
Dalphia BI recently moved to the area and rented a small box truck from this place to pick up some couches. They were so nice and thorough with everything!! Great experience!!
Darren WGreat small town service! Friendly and helpful choosing proper equipment to rent.
Mark BThey screwed me over on the gas. I put EXACTLY the amount that was in it when I left but they charged me $11 for 2 gallons. BS
DAVID SAbsolutely nothing to be improved, best experience I could've ever had. ♡
jacob j100% satisfied was greeted at the door, and the staff was very thorough on how to use the equipment, ensuring that I was on the road in a timely fashion while being safe the same time. Would highly recommend this location.
Billy MThe customer service was excellent.
Rex MExcellent experience with this rental at this location. Completed the reservation and registration on line, including drivers license and method of payment, before showing up to the store. Vehicle was ready and I was in and out in less than 5 minutes. Same experience upon vehicle return, very fast and easy. Random charge for $2 showed up on my AMEX the next day, may have been nice to know what that was for, but no big deal. Overall I'd rent from there again for sure, couldn't have been more pleased with my experience.
Elgin DI dropped it off at night after hours. They sent me a confirmation saying that they received it, and that the ticket was closed out, made it nice and easy.
James WVery nice and quick and easy
raymond bIt was very good service. Quick fast and to the point. Easy to use and return in a timely fashion. I would recommend this place to anyone who needs it.
Brandon MIt was an excellent experience from start to finish!!!
Justin LA very easy process
Troy PThe website stated I could do mobil check out for the van and let me reserve a unit at 7pm even though the location I was going to closed at 6pm. Luckily, the staff contacted me about picking up the van so I was able to get there in time. But they didn’t know the website would allow you to reserve for a time slot after hours at a location were you could not use mobil pick up. Other than that, everyone was great and I will definitely recommend and use this location again in the future for close travels.
Briana SStaff very knowledgeable and courteous. I will use Helena Hardware again and recommend them to friends!
Billy MHave the rental vehicle clean including inside the cab and in the box.
regina gNothing. This site and location is so awesome. They are so nice and always easy to work with. But in all honestly that has been my experience across the Pelham, Trussville and Vestavia Hills locations for our business as well. But this location I try to always use for my personal moving needs.
Tim CGreat staff. Very helpful and close to home.Easy to access and plenty of inventory.
Thomas LCould not have asked for better or more attentive service than Helena TruValue Hardware 5 stars +
Donald BCompletely satisfied!!
James BTruck needed service and the tire monitoring system is not right
Dorothy MVery friendly and professional
JOHN WThis location is awesome! I had no idea that there was a u-haul in Helena but it was better than the one I normally use in Pelham and it was closer! Also the staff there was super awesome!
Robert MThe attendant gave wrong information about the drop off process.
David ZThe woman who checked me out was excellent!
Michael BGreat service. Thanks
Richard JNothing, area very convenient and employeethat help me was great.
Janet TSuperb!
Michael SSteven and the crew @ Helena Hardware are awesome, I enjoy doing business with local businesses who support local organizations. Thank you Daniel!!!
Robert GMaybe mention it’s inside another building and not a stand alone uhaul store
madison lFriendly helpful service. Great experience! Will rent from them again.
Talbert CVery helpful staff. Easy rental process. Will definitely use again.
Renae PFast Processing, friendly staff
Andriy LI have pet allergies and there was wads of pet hair in the back of uhaul causing me health issues
BRANDI MAs a new user your online process was very confusing but maybe next time I will be more comfortable with it. Having to depend on if a truck is returned when you have everything lined up for a big move is nerve racking.
Scott YDaniel was great with the reservation and hooking the trailer up with me.
rhett mSuper solid location. Everyone that works at that place is really nice. It’s one of the few places around town that you are guaranteed to get awesome customer service every time you walk through the door.
Chris BTires pressure was not checked on the truck. The left rear tire pressure gauge came on and was 15 lbs less than all the other tires.
Gerald MThey overcharged me for a van rental
JOHN WThe key I needed wasn’t in the pickup box, had to go inside. Very pleasant people, just wasn’t the process it was supposed to be.
Wyatt EVery good customer service I really appreciate
Roel NNA
Parrish PI rented for Montevallo pu/ drop and it got changed to Helena? So I had to pay extra for mileage bc truck was not at location I requested!!
Kendall W