Customer Reviews for Heinen Tractor and Farm Supplies
(U-Haul Neighborhood Dealer)

89 reviews

307 Main St   Seneca, KS 66538

(785) 336-3454

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(785) 336-3454

307 Main St
Seneca, KS 66538

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great interaction with the store owner and personnel. Appreciated the friendly and helpfulness. Randy was good to chat with and the whole team was wonderful.

Mel Zehm 
Rating:
5.0

Seneca location was friendly very helpful. I would not recommend the Washington ks location! Do not respond or return phone call the answering machine is not cleared so can’t leave a message. Annette is rude unfriendly

Kathey Czekus 
Rating:
5.0

No changes needed..the service was just what I needed. Very nice to have service in rural areas to meet my needs!

Karen Baker 
Rating:
5.0

Better lighting in parking lot little dark but trailer dropped off was easy evern had pull though pot so no backing up very convenient.

WILLIAM MCGINNIS 
Rating:
5.0

Everything was great, customer service was excellent. No complaints.

Ronald Bentz 
Rating:
5.0

Customer did not leave a comment.

Theresa Baumgartner 
Rating:
5.0

Customer did not leave a comment.

ROBERTA LOVE 
Rating:
5.0

It is always great when I rent from this location.

Cary Rogers 
Rating:
5.0

Heinen’s treat you like a customer. Their lot of equipment is large and well organized, a sign of competence and caring. It was a pleasure to do business with the Heinens. I won’t hesitate to do business there again. Mark Moore- happy customer

Mark Moore 
Rating:
4.0

Customer did not leave a comment.

Opal GUERNSEY 
Rating:
4.0

Customer did not leave a comment.

Tony Wood 
Rating:
4.0

Customer did not leave a comment.

thomas rottinghaus 
Rating:
5.0

Heinen’s True Value was awesome to work with!! This is the second time we’ve rented from them and they have been outstanding!! So very polite and helpful!! If they don’t know it they will find out and get back to you as quickly as they can!! I appreciate them!!

Billie Ruetti 
Rating:
5.0

Customer did not leave a comment.

Cindy Wood 
Rating:
5.0

Customer did not leave a comment.

Aldredo Fierro 
Rating:
5.0

Customer did not leave a comment.

Barry Morris 
Rating:
4.0

Customer did not leave a comment.

John Gray 
Rating:
5.0

Reservation, pickup, and return were all Great! AJ, Randy, and Cheryl were all great to work with. Thanks

EDWARD MOHNEY 
Rating:
5.0

Customer did not leave a comment.

Danny Hasenkamp 
Rating:
5.0

I was ver pleased. Staff were friendly and efficient. Hookup was painless. Great customer service.

GLORIA LAUN 
Rating:
1.0

It took 2 hours to get drop off location

NICK SCHMELZLE 
Rating:
4.0

Customer did not leave a comment.

Kayleigh Hayes 
Rating:
2.0

It took 2 people to complete order which had already been done online. I reserved a 15ft truck but was given a 20ft truck and charged more

Martha Bray 
Rating:
3.0

Customer did not leave a comment.

Heather Clubb 
Rating:
5.0

Great sales associates! Very helpful. Very prompt!

Mark Butler 
Rating:
4.0

AJ knew the requirement and was able to read the contract on my phone. I did not receive a printout of the contract because the printer at the pick up location was not working and the agent misrepresented the fuel provisions.

Craig Altenhofen 
Rating:
5.0

Customer did not leave a comment.

Adam Enneking 
Rating:
4.0

Customer did not leave a comment.

Chris Ridey 
Rating:
5.0

Customer did not leave a comment.

rob talbot 
Rating:
5.0

This was the best service I have had at Uhaul and I will use them again the next time I need to move.

Carol Reese 
Rating:
5.0

Customer did not leave a comment.

Rebecca Davis 
Rating:
5.0

Customer did not leave a comment.

Brett LaMar 
Rating:
3.0

Customer did not leave a comment.

scott throm 
Rating:
4.0

The biggest improvement you as a company could do is to give the dealer some flexibility in scheduling the equipment. In this case I tried to rent a van 3 weeks prior to my move date. When the scheduling dispatch called, they said there were no vans available for the day I needed it. There were 3 vans sitting on the lot the entire weekend I moved. Those vans haven't moved in a month. My personal opinion is that this a poor way to run a business.

Max Meier 
Rating:
5.0

Customer did not leave a comment.

Nolan Schrammm 
Rating:
4.0

Customer did not leave a comment.

Eddie Aldrine 
Rating:
4.0

They’re busy so you have to wait a bit but once they get to you, you are their main focus and they do whatever they can to help the transaction. Great hardware store too, making a trip back to pick up a few power tools.

Aaron Westbrook 
Rating:
4.0

Customer did not leave a comment.

Alicia French 
Rating:
3.0

Customer did not leave a comment.

Anthony Eads 
Rating:
5.0

They were actually flawless 👍👍👍👍👍

Anthony Russell 
Rating:
5.0

Quick and painless service!!

MARY HEIDEMAN 
Rating:
4.0

Customer did not leave a comment.

Ronald DeVore 
Rating:
4.0

Customer did not leave a comment.

STEPHEN STALLBAUMER 
Rating:
5.0

Customer did not leave a comment.

Miriam Werner 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BRUNING 
Rating:
5.0

Nothing! Everything was clean and in great working order and wonderful staff.

EDWARD POPEJOY 
Rating:
5.0

Great service!

Allison Polk 
Rating:
5.0

Good service everything what we need

KENNETH LONG 
Rating:
4.0

Customer did not leave a comment.

Russell Weeks 
Rating:
5.0

Customer did not leave a comment.

Kurtis Tatkenhorst 
Rating:
4.0

Customer did not leave a comment.

Cynthia Hill 
Rating:
2.0

I waited for 20 minutes, 4 different employees came to the counter and never acknowledged my presence! Until I asked if I was invisible? Very poor customer service!

LORI BENOIT 
Rating:
5.0

Very friendly

WILLIAM WOODS 
Rating:
5.0

He was very friendly and I appreciated how professional they made my experience after suffering such a loss. He checked the truck thoroughly and was super nice while doing it. Glad I know where we can access a trusted U-haul location near me.

CATRINA RATHBUN 
Rating:
5.0

Customer did not leave a comment.

Leon Anderson 
Rating:
4.0

Customer did not leave a comment.

DALE ASHER 
Rating:
4.0

Customer did not leave a comment.

james duncan 
Rating:
5.0

Customer did not leave a comment.

Rory Clark 
Rating:
5.0

The person in Seneca, KS was great.

Scott Peck 
Rating:
4.0

I rented a truck in Garden City and was called 2days before my pickup date that I would have to drive 35 miles to Scott City to pick up the truck. There was a 26Ft truck sitting in Garden City. Not good customer service to have your customer do the extra driving!!!

VERNA WEBER 
Rating:
5.0

Customer did not leave a comment.

JAMES pENIX 
Rating:
3.0

Customer did not leave a comment.

BRANDY DI PIERNO 
Rating:
5.0

My initial reservation was very quick and efficient. Unfortunately I had some scheduling issues on my side and needed to postpone my rental. AJ was very accommodative (even though it was after hours) on getting me rescheduled. Actual pickup/hookup took less than 10 minutes. Great Service!

EDWARD MOHNEY 
Rating:
5.0

Excellent service.

EDWARD MOHNEY 
Rating:
5.0

Customer did not leave a comment.

BETHANY ANNE SHELEY 
Rating:
5.0

Customer did not leave a comment.

Cary Rogers 
Rating:
2.0

Fire the employee that we dealt with in Seneca, KS. Tell him the following: Don't double wrap the straps on the tow dolly. He might have an easy way to get them lose but didn't share it with us. Don't tell a customer with an all wheel drive car that the car has to be in neutral for the tow dolly to work properly. Leaving the car in neutral caused the battery to die (had to buy a new one with the car still on the dolly) and also the straps came off one of the wheels halfway through trip. The north end of I-35 in Oklahoma is terribly bumpy and wheels turn when the car is in neutral. Fortunately a nice man noticed when we were stopped at a gas station and managed to manually get the straps back over the tire. Before then I had called the 1-800 number and they had told me it was okay to put the car in park so the straps didn't come off again.

SHARON BURNETT 
Rating:
5.0

Customer did not leave a comment.

John Tangeman 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Gore 
Rating:
4.0

Customer did not leave a comment.

Doug Hasty 
Rating:
5.0

The location in independence ruined my experience by charging me for cleaning a trailer I used to haul a motorcycle which was not dirty and for 24 moving blankets I never had. I will never use uhaul again...EVER!!!

ARTHUR JACKSON 
Rating:
5.0

Customer did not leave a comment.

DAVID MCCULLOCH 
Rating:
5.0

Online return was not very easy to use

Bryce Bradley 
Rating:
5.0

they were excellent

Robert Perry 
Rating:
5.0

Customer did not leave a comment.

Mona Hall 
Rating:
4.0

Customer did not leave a comment.

WANDA HARTMAN 
Rating:
3.0

Making the reservation was a nightmare. The UHaul staff on the phone had no idea where there actually was a unit for us to rent and changed addresses 3 times which effected our plans. Brittany was rude and impatient and found it more important to explain the inner workings of UHaul than to answer customer questions and concerns. The price also tripled within 5 days when we planned vs actually rented.

Lynn Dee Galey 
Rating:
5.0

Customer did not leave a comment.

Ben Studer 
Rating:
5.0

Customer did not leave a comment.

GREG Schultejans 
Rating:
5.0

Customer did not leave a comment.

Sheila Runnels 
Rating:
5.0

These folks helped me in the beginning to find me a Car Hauler . He set up everything. So when I got to Detroit. Everything was done. Can't get any better than that.

randy alford 
Rating:
5.0

Excellent customer service...no recommendations!

Jason Showman 
Rating:
5.0

I could not locate a U-Haul drop box after hours on the weekend. (they were not open at 1:30 pm Saturday. Luckily, I happen to run into a manager going back into the site, which he took everything and handled my order on Monday when they opened. This was appreciated.

Robert Bair Jr 
Rating:
5.0

Customer did not leave a comment.

gary beckman 
Rating:
5.0

Heinen True Value was a great place to do Buis’s was with. AJ was friendly and took the time to ask how my trip was and if I had any issues. I would recommend this business to everyone. Outstanding!

Daniel Jackson 
Rating:
5.0

Pleasant expierence, No problems what so ever. Thanks

TONY MOSKALEW 
Rating:
5.0

Customer did not leave a comment.

Robert Hochstein 
Rating:
5.0

Customer did not leave a comment.

eva wallert 
Rating:
5.0

Customer did not leave a comment.

Robert Hochstein 
No reviews have been submitted for this location.

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