Customer Reviews for Heights True Value
(Distribuidor de U-Haul del vecindario)

303 comentarios

5200 Eubank Blvd NE   Albuquerque, NM 87111

(505) 836-5406

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(505) 836-5406

5200 Eubank Blvd NE
Albuquerque, NM 87111

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing. Beautiful location. Helpful people.

Benjamin S. 
Clasificación:
5.0

Return time and U-Haul business hours did not line up.

Benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS AND PAM H. 
Clasificación:
5.0

Friendly staff and well maintained equipment!

Nichols M. 
Clasificación:
5.0

Great service. Easy and convenient.

David B. 
Clasificación:
5.0

Nothing. This was a great experience. Thank you!

ramon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gail G. 
Clasificación:
5.0

James, Tom and the whole crew are awesome 👏

MICHAEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip W. 
Clasificación:
5.0

Great location !

Briana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN J. 
Clasificación:
5.0

Truck engine smelled like it could use some maintenance. But I was in and out quickly for both check-in and out. The app timed out on me. That was a drag.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

Could not have asked for nicer folks to deal with which made me think I would let others know my experience.

JOAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirk S. 
Clasificación:
3.0

I had the trailer for 6 hrs, dropped it off just as I was instructed but since I didn't get a checked in confirmation email I was charged a $20 service fee. Not a big fan of that, I didn't even have the trailer for half a day and then you charge me $20 because it was in inconvenient for the store to make sure the trailer was parked in the lot when the store opened. $20 seems pretty ridiculous but guess what they win and I lose. The store is great but the policy is ridiculous, $20 for them to click the button when they arrive in the morning. Awesome job with the surcharge BS. I can't wait to get back to where a Penske rental location exists, uhaul losses again. I will know better next time. Thanks, Adam

Adam T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chelsea E. 
Clasificación:
2.0

Returning the rental was difficult on our phone. The location feature wouldn't work correctly and after being there 20 mins we had to ask for help. No one offered.

Amadeo S. 
Clasificación:
5.0

Service was great, and the vehicle moved our things so easily. Saved time and several trips.

Lisa S. 
Clasificación:
5.0

Daniel was very helpful and was able to answer my questions.

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
1.0

Customer service was the worst.

Adrian G. 
Clasificación:
5.0

Jon was empathetic to my above issues at the pickup. He gave me the area managers number. I'll continue my pick up complaint with him.

Reginald W. 
Clasificación:
5.0

Whole process went flawlessly!

Jonathan A. 
Clasificación:
3.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

Everything was wonderful except that we could only rent for 24 hours but that was not U-Haul's fault. I thought we could get everything done in that time but I was very wrong and when I called and explain that to the person working that day I was told that there was no reason why I shouldn't have had that 26-footer back on time because it only takes an hour to unload it is. Of course that is ridiculous but he told me if I didn't get the truck back immediately that he was going to report it stolen.

Cheryl V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa Antonia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Great service, thanks!

ELIZABETH F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

The worker named Phil was very nice and answered all our questions and helped us through the process.

Keenan B. 
Clasificación:
5.0

I've always had great experience with TrueValue dealers throughout the US. Great, quick courteous service every time! ¡Gracias!

DAVID K. 
Clasificación:
5.0

Again customer service was exceptional.

LINDA G. 
Clasificación:
5.0

I wanted to rent a truck. Everything was fine, until I got home and saw that there was a lock on the trailer attachment. When I called to ask for the key, it was refused. The reason that was given was that I could only use U-haul trailer because they would not know how much weight I would put in my trailer. I want you to re read what I just wrote down and tell me how stupid that last sentence was. If you are going to try and stick it to your customers, at least have the courage to be honest and just say, that you are forcing your customers to using your trailer to make more money. You know, kinda like the government coercing the American people to taking vaccines so they can make millions. disgusting.

Todd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTEVAN G. 
Clasificación:
2.0

Very difficult and unprofessional customer service. I've been renting from u-haul for over 8 years all over the Albuquerque area and this location, along with the one on eubank and Indian school are the worst.

Josue M. 
Clasificación:
5.0

The attendant was extremely helpful and knowledgeable.

Vincent Z. 
Clasificación:
5.0

Great customer service!

Russell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary J. 
Clasificación:
5.0

Daniel was very helpful - we had left an item in the back of the cabin when we returned the truck. He helped us retrieve the item promptly.

James R. 
Clasificación:
5.0

When we called we spoke with James, he was very helpful, very knowledgeable and friendly! When we arrive to pick up the truck the transaction was quick and easy he walked us out to the truck and went over everything with us! We would highly recommend this location!

PERRY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heath H. 
Clasificación:
5.0

Nothing all was great. Daniel was helpful and curious! Gracias

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
5.0

The lock box lock on #5 is hard to operate. The open lever would not engage. I had to purée my fingers up onto the shank to retract it manually.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GALEN K. 
Clasificación:
5.0

Customer service was great, friendly, helpful staff. In and out quick, return was easy and simple.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
5.0

Service was totally satisfactory !

Kirk M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALLY U. 
Clasificación:
5.0

Very nice and easy return.

JENNIFER R. 
Clasificación:
1.0

Workers aren't customer friendly very rude also never reimbursed me for the gas but charged for the extra mileage and have been waiting a week for back pay from our last rental from the true value location on Eubank and Spain very quick to charge but don't pay what is owed afterwards

Linda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry H. 
Clasificación:
5.0

Great team no problems!

Stanley Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry D. 
Clasificación:
5.0

Dropped off after hours but was very easy process, the app walked me through all of the necessary steps and return policy. Easy.

Thomas R. 
Clasificación:
5.0

Awesome experience...

Stephen L. 
Clasificación:
5.0

Truck was not clean when I picked it up but I was asked to bring it back clean.

David M. 
Clasificación:
3.0

It was at an Ace hardware store and super close to my casa.

MEGAN C. 
Clasificación:
3.0

Would not recommend uhaul to a friend

Curtis M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe C. 
Clasificación:
5.0

Need a larger selection of moving supplies

Mark G. 
Clasificación:
5.0

¡Gracias!

Albert T. 
Clasificación:
5.0

John was super professional and swift. The utility trailer worked perfectly.

Scott F. 
Clasificación:
3.0

I reserved at this location and received a text that what I needed was at a location about 1/2 hour away. Didn't see the text until it was pointed out to me when I went to the Eubank location to pick up the trailer. This is the second time I reserved something at this location and found out -- when I got there -- my reservation had been moved to another location. U-haul is lucky there isn't competition to rent trailers, otherwise I'd never use U-Haul again.

Lorie C. 
Clasificación:
4.0

Checking in on my phone was a bit of a hassle. John was a great help.

Sheri M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
4.0

There was an issue getting checked in right away, but luckily one of the regional UHaul reps was there to help out. Not sure if this location might need a software update, but maybe give them a call to check on their system requirements, etc. Overall, the rental went well and the store rep was helpful and patient.

Robert O. 
Clasificación:
5.0

The ONLY thing good about the whole experience was the staff at True Value. In future we will only go through U-haul as a last resort since they are so unorganized and cannot be relied upon.

CONNOR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phuong P. 
Clasificación:
5.0

Everything was great

Sasha T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wojciech O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
1.0

My reservation was at 9 I showed up thirty minutes early and told it wouldn't be available till 9:15 then 9:30 ultimately not until 9:45. I schedule movers at 9 and was paying them by the hour. No compensation. Other trucks were parked out front of the location no officer to swap for another size at their cost. Handled poorly. Definitely will call elsewhere. It made an already stressful situation worse.

Carmen M. 
Clasificación:
4.0

It would be wonderful if this True Value hardware store Uhaul location offered courtesy drop offs or pick ups within a reasonable mile range. I had some difficulty finding a Lyft or ride share to get home.

KIM S. 
Clasificación:
5.0

Same way. Every one was helpful and very nice. Couldn't ask for anything to be any better.

Verlin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONITA B. 
Clasificación:
5.0

Nothing everything n everyone was very clear n polite very considerate, nice I would use them again

GINA S. 
Clasificación:
5.0

Excellent costumer service. Very professional and expedient. 5/5

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack R. 
No se han enviado comentarios para esta ubicación.

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