Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mary does a great job, thank you for storing my items well for the last 6 years!
ROBERT B
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rob S
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Customer did not leave a comment.
david d
Rating:
5.0
Customer did not leave a comment.
Bo B
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony W
Rating:
5.0
Customer did not leave a comment.
Chelsey H
Rating:
5.0
I would recommend putting a sign out closer to the street. I almost missed the place since it sits so far back from the road. You can't really be looking everywhere to find a building when you're trying to take care of a large truck that has been rented.
Daryl B
Rating:
5.0
I originally reserved a 26' truck. Received a call the next day and was told it was not available and that I would need to pick up at another location that was almost 20 miles away. Opted for the 10' truck that was available at desired location. Received a call the following day stating that truck was not available and I would again have to pick up at a location almost 20 miles away. Was told by agent that they could not offer price guarantee credit since it was an in-town tow. I did not feel I should have to spend 0.89/mile and gas to pick up that far away. Finally spoke to a supervisor who informed me that the 10' truck was down for maintenance and needed the tire changed, but assured me it would be available. I did get to pick up from desired location (less than a mile from where I was moving from and 4 miles from where I was moving to). Moving is stressful enough, but to have to deal with this in a 24 hour period was ridiculous.
Sandra F
Rating:
5.0
Customer did not leave a comment.
CHARLES H
Rating:
5.0
Customer did not leave a comment.
DAVID P
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Overall Experience
Rating:
5.0
Mary was awesome !!!!!
Jack T
Rating:
3.0
Guy working counter was rude
Anthony E
Rating:
3.0
Heartland storage people are great I think they do not have the facilities to maintain trailers. The trailer I had lost lightning part way into my trip. Fortunately your roadside assistance was great, they had a technician to us within am hour and he basically rewired the trailer in very adverse conditions. When we arrived at our destination the door would not open and again roadside assistance sent a technician who was able to open door. He concurred that there was a problem with the door. The next time I will go to a facility that is of the size to maintain equipment.
David W
Rating:
5.0
Customer did not leave a comment.
Todd W
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
David W
Rating:
5.0
Very professional, and very helpful and down to the full detail!👍😁 thank you for everything
Leon D
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine w
Rating:
5.0
Thanks for working with me. Hope to do business with you all in the future.
Roger J
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Misty K
Rating:
5.0
Very nice lady working all by herself. She was very helpful. Very nice, clean location. I was so impressed, I will likely be using their storage services as well.
Nancy B
Rating:
3.0
I have to clean black stuff that was all over the unit. Raining at that. All the blankets was all over the place I had to fold them as they layer in this mess. I wasn't happy.
Pennie S
Rating:
5.0
Linda is the absolute best there is. Super friendly and fast service. Definitely has my service for any future needs.
Regina W
Rating:
5.0
Customer did not leave a comment.
Deanna M
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Overall Experience
Rating:
5.0
the service was good staff easy an pleasant to do service with would use faciliyies again.
Chuck J
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Overall Experience
Rating:
5.0
Very helpful and easy to work with
John W
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Overall Experience
Rating:
5.0
Mary is amazing. She took good care of me from the beginning of move in to the end. Thank you.
Malinda G
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret B
Rating:
5.0
See previous comments.
William P
Rating:
2.0
The owner of this facility refused to put down gravel in the RV parking portion! And then when he decided to expand his facility we were told to back into about 50 feet of mud without gravel or go elsewhere! What a choice! Other than that it was great! The manager goes above and beyond! Great asset to this facility!
Frank A
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abdullah I
Rating:
4.0
Customer did not leave a comment.
Richard G
Rating:
5.0
Mary, is a fantastic manager.
CW M
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Overall Experience
Rating:
5.0
Renting a trailer from this place is so easy it’ll dang near scare ya. Plenty of room to move around in there with out worrying about running into stuff.
The lady that runs the store is very helpful and friendly. The store is as clean as a whistle. The equipment was in great condition and clean.
Richard W
Rating:
5.0
Best storage facility in the Harrah/Choctaw area. People are super friendly and helpful. Facility is in good shape with 24hr access.
Jarod B
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen U
Rating:
5.0
Customer did not leave a comment.
Kimberly J
Rating:
5.0
Easy process
Roger H
Rating:
5.0
Very nice and soft spoken
marquise b
Rating:
5.0
I would give Heartland storage a 5 star! This is the second time I have used them. Very helpful! Mary that works there is so helpful. Very sweet! I will recommend them to all my family and friends!
JoAnn V
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Overall Experience
Rating:
5.0
Mary is very nice to work with and made the move in and move out experience very smooth. I would definitely recommend using Heartland Storage.
George a
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rondie T
Rating:
5.0
Customer did not leave a comment.
Joshua C
Rating:
5.0
Nothing…
Sergio M
Rating:
5.0
Customer did not leave a comment.
Kenny S
Rating:
5.0
Customer did not leave a comment.
AL T
Rating:
3.0
The person who accepted my truck was very friendly and made me first priority, allowing me to get the final billing for extra mileage finished immediately. The only downside was the small parking area at the location, which created uncertainty as to where I should have parked the truck.
Kyle C
Rating:
5.0
Great customer service. The truck was clean and easier to drive than I expected.
Brenda G
Rating:
5.0
The AC in the Uhaul truck we rented stopped working about an hour into our three hour trip, which was a little miserable in 90+ degree weather. I think the next customer would appreciate it being fixed!
Paul K
Rating:
5.0
Customer did not leave a comment.
Glen D
Rating:
5.0
Customer did not leave a comment.
Michelle G
Rating:
5.0
Great service. It fit my needs perfectly.
I highly recommend Heartland Storage!
Doug S
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Overall Experience
Rating:
5.0
1st class service and a friendly staff
Michael D
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Overall Experience
Rating:
2.0
Customer did not leave a comment.
Robert P
Rating:
5.0
Great experience, Mary was just as nice and helpful as could be. Took just a few minutes to drop in and take care of the paperwork and off we went. Trailer was clean and in great condition. We will definitely be returning.
Richard W
Rating:
5.0
Was perfect
Coty C
Rating:
3.0
There were no issues with the locations, but only with Uhaul as a company. We tried to return the Uhaul through the self service feature on the website and it would not allow us to upload the photo. We then chatted with a live assistant who was no help, then spent an hour on hold only to be told to call the location in the morning. We spent 2 hours trying to return your equipment after moving all day and it was very frustrating.
Todd W
Rating:
5.0
Customer service was fantastic, no hidden fees, and a great experience overall!
Sally S
Rating:
5.0
Customer did not leave a comment.
Grace P
Rating:
5.0
Great Equipment and even better customer service; Thank you!
Bryan L
Rating:
4.0
The employee was friendly and helpful. The truck and ramp were very dirty. The ramp ruined some of my items. I'm not pleased at all!
Merci H
Rating:
5.0
Great customer service, easy pick up and drop off. I would highly recommend this location!
Kevin B
Rating:
5.0
Cannot think of a thing! Customer Service Lady very much on the ball and extremely ready and happy to help when remote check in was glitchy on me; not at location when parked at the door, said my selfie too fuzzy. She really took care of me!
Donna H
Rating:
5.0
Customer did not leave a comment.
Steve T
Rating:
5.0
Customer did not leave a comment.
Chris F
Rating:
5.0
Customer did not leave a comment.
tracy m
Rating:
5.0
Customer did not leave a comment.
TISHA D
Rating:
5.0
You really came through for us U-Haul, Thankyou 🙏
Levi F
Rating:
5.0
Customer did not leave a comment.
Christopher S
Rating:
5.0
Mary was incredibly helpful. She answered all of my questions about storage. She also assisted me in renting a u-haul. The process was easy. Unit was clean and had good lighting. Will use again!
Jaime S
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICARDO C
Rating:
5.0
Customer did not leave a comment.
Grace P
Rating:
5.0
Customer did not leave a comment.
DENNIS S
Rating:
4.0
Customer did not leave a comment.
Carlotte W
Rating:
5.0
Heartland storage and Ms. Mary are wonderful. I would recommend Heartland Storage.
Rebecca U
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca U
Rating:
5.0
Friendly helpful service. Equipment was is very good condition.
JAY A
Rating:
5.0
First time to rent a UHaul. Good experience. Would do it again if needed.
TIMOTHY M
Rating:
5.0
The van has an exhaust leak and causes headaches.
JOHN C
Rating:
5.0
Very nice storage. Mary in the office is the most friendliest person in the world. Thanks For The Space.
Carl G
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt D
Rating:
3.0
Well the rates for in town is crazy expensive. From Shawnee to Harrah is less than 20miles yet wanted to charge 96$ for one way usage. 30$ for the rental than .89 cents a mile is also high overpriced and scetchy equipment
JAMES K
Rating:
5.0
Customer did not leave a comment.
Kenneth P
Rating:
5.0
Customer did not leave a comment.
RENE S
Rating:
5.0
Location was great. Mobile app is terrible , 2nd time renting and having issues with the app. 3rd time is questionable to be used.
Matt T
Rating:
5.0
Customer did not leave a comment.
NORMAN B
Rating:
5.0
I am completely impressed with Heartland Storage! Mary provided exceptional customer service. She was always available to answer any questions and was so helpful and professional. The storage unit was clean, secure, well-lit, and accessible. 10/10 highly recommend.
jessica H
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamie T
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Overall Experience
Rating:
5.0
It's an older truck so it had some use wear and tear but it worked for my use. The facility and staff were great and very helpful.
VICKI C
Rating:
5.0
Awesome service and quality equipment and affordability UHAUL IS AWESOME
ERIC C
Rating:
4.0
Customer did not leave a comment.
GARY M
Rating:
5.0
Customer did not leave a comment.
JUDITH B
Rating:
5.0
Very nice customer service not busy no standing in line. They had the equipment waiting fir me excellent service experience
Sharyl H
Rating:
5.0
Young lady in office was very helpful!
David L
Rating:
5.0
Customer did not leave a comment.
STEPHANIE L
Rating:
5.0
Excellent service with a friendly smile. I would definitely recommend Heartland Storage for a pick up or drop off location. Thanks for all of your help
CHRISTOPHER D
Rating:
5.0
Staff was amazing!!
JANIE M
Rating:
5.0
Keep up the awesome service!!!
SHANNON H
Rating:
5.0
Customer did not leave a comment.
David &
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTAL B
Rating:
5.0
Customer did not leave a comment.
DENNIS S
Rating:
5.0
Customer did not leave a comment.
SHERRI H
Rating:
5.0
We called 30 minutes before closing and needed a truck the next day. The lady was so nice and got everything she needed for us to pick up the next morning. Will only use this location!!! Great great great experience!!!
Cheryl K
Rating:
5.0
Amazing customer service. Always smiling and willing to assist. Thank You!
Kristi O
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Overall Experience
Rating:
5.0
Ms. Mary at the desk was above and beyond in her customers service!
JOHN Y
Rating:
5.0
Thanks this is a very good and friendly place
Jeff &
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack L
Rating:
5.0
Everything was great!
Roger W
Rating:
5.0
Nothing Mary was amazing.
MATTHEW T
Rating:
4.0
Customer did not leave a comment.
Beverly J
Rating:
5.0
Customer did not leave a comment.
David K
Rating:
5.0
Customer did not leave a comment.
mark h
Rating:
3.0
No major issues with location except for billing issues and charging me for 2 days and 2 dollies. Major issues were the online check in when picking up the truck. Took about 45min to get verified with digital check on the morning of me needing the truck which cut into my rental time. Couldn't get drivers license verified, phone numbers I added none would allow me to work, why call someone that early, why wasn't this done earlier in the week when I was called to verify the truck. And then get home and no appliance dolly in truck, then I had to call and drive to another location on other side of town to pick up a dolly which again cut into my moving time. This was the worst most terrible experience I have ever had and will never use ugaul again. I would rather move 1 item at a atime and take a week or year to move then rent a uhaul truck again.
Matthew T
Rating:
5.0
Your agent at this location was outstanding!
Robert A
Rating:
4.0
Customer did not leave a comment.
Greg C
Rating:
5.0
Customer did not leave a comment.
Kimberly R
Rating:
5.0
Mary Harrison is amazing. She goes above and beyond to make sure her customers are well taken care of, even after hours. She should be the face of U-Haul customer service. Such a sweet, informed and helpful person.
Allison C
Rating:
5.0
Very friendly and personable staff.
Angel B
Rating:
4.0
Customer did not leave a comment.
Michael N
Rating:
5.0
Customer did not leave a comment.
Jurgen W
Rating:
5.0
The lady at this location Is very nice!
Friendly and informative!!!
Cindy K
Rating:
5.0
Customer did not leave a comment.
Phillip H
Rating:
5.0
Nothing I had no problems picked up the U-Haul used it returned it no issues at all everyone was pleasant to work with
