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Jeremy H.
Customer Reviews for Heartland Boat RV & Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I HAD to go to to a different location for my pickup and I don't think i would be charged for the extra mileage when it wasn't what I picked it the first place. Also we were given the wrong key. And we had picked up the truck before the store had opened so if someone had have been there early we would've had to wait to get a new key for our U-Haul and then been late for our move. I think that's unacceptable. And I will be contacting somebody on Monday.
victoria H.The owner of Heartland Boat RV & Self Storage was EXCELLENT. We had an AWFUL time trying to do the online check in through the UHaul App. We could not get approved to pick up our uhaul and the customer service representatives were of NO HELP. So we had to call the owner of Heartland Boat after hours and he took time out of his night to come help us pick up the uhaul. He was excellent, however, uhaul IT was not.
Robert S.Nothing. The dude was courteous and helpful.
Emil S.We had issues doing the mobile return, but other than that, we did not have any problems with this experience
Alex C.The equipment did not get checked in so I was stuck on hold trying to explain that the truck had been dropped off prior to the time it was due. This was the worst experience EVER
Marla L.The gas tank was 3/4 I only drove 19 miles and put 6 gallons in!!!!!!! Face mask and Gatorade from previous driver as well
Tyler L.The guy who helped us with our rental was the best he went above and beyond and was extremely nice and helpful
Shawn K.This was by far the best U Haul dealor we have ever used!
Duane M.This was the worst rental experience I have ever recieved
ZACKERY S.Make sure equipment is checked over thoroughly!
Vernon S.Nice people to work with. I will recommend heartland storage to anyone.
lukas s. | Overall Experiencethe problem is your phone app it does not work. had it not been for the storage company we would not rent again. they took care of us on a Sunday morning. we are not the only ones who had this problem. FIX IT.
John S.Location is not clearly visible from the road. Additionally, it is not easily accessed due to all of the traffic and there not being a light at the access road where the faciiity is located. That said, Ian, the rental advisor that was working that day was very friendly & helpful.
Angela E.Be back next year
floyd h. | Overall Experiencethe strap around tires were loose one came off and a truck driver stopped to help us get it back on...I believe we deserve a refund for that.. we could have lost our vehicle and ur company would be buying us a new car...the people need better training at the bondurant location
Peggy Q.Very helpful staff and clean secure storage unit.
james b. | Overall ExperienceGuy that runs the storage is rude. Won’t be back
Teffiny O. | Overall ExperienceThis is NOT the location that is getting the negative feedback! The feedback is for the representative, Olga/Elga, who called after the 6pm promised call, the day before pick up. When reserving a truck well in advance, make sure the reserved truck it at the location it should be! Do not make the customer have to hunt down the truck from another town then tell the customer, when a reservation was made it was only a request we have the vehicle we want. The location where we had to travel to pick up a vehicle was great & the person we dealt with was amazing!
NYLE S.Got called to confirm my drop off location and told the customer service rep that I'd return it to the Altoona location. They okayed it and told me they'd note it on my reservation. Went to drop the truck off and found out my reservation didn't say the Altoona location, so I called and they told me the Altoona location was closed permanently and that I had to return it to a different location (even though I confirmed the drop off location previously on the phone with them earlier in the day). Took the truck to the second location and this location was in a spot where I didn't have cell service. Called U-Haul again and they made note on my reservation that I dropped the keys off but couldn't electronically submit my return. Got an email the next day with my receipt.
Morgan B.Signage on the main road
Calvin A.Retreaded tires weren't good. Not very informative or helpful
David S.Super easy drop off of the trailer.
Darryl D.The windshield was dirty, full of bug splats. There was an empty carryout food container, lid, plastic fork, and two face masks under the seat. One of the two backup lights was burnt out. Appears this was only a transfer/pickup/drop off terminal, not a full processing center.
JEFFREY S.The online check in
Hannah H.1 payment was lost and another almost lost, had to remind them that I personally handed them the check when they tried to double bill me.
kenny f. | Overall ExperienceIn the initial safety inspection, we discovered a broken electrical cord. This was quickly replaced and I was on my way. Helpful and efficient.
Clark C.U-Haul changed the pickup location two days prior to the pickup date. The new location was 30 miles form where I had first anticipated to pickup, costing me time and gas in in the rented truck. U-Haul should have moved the type truck to my intended pickup location as a courtesy. They also should have provided a discount to cover 1/8 of a tank of gas fo the extra drive. This experience was not customer friendly
Thomas W.I was very frustrated that I had to travel 40 minutes in both directions in order to pick up a trailer that I had reserved 3 weeks prior for pick up in Ames, Iowa. It was not clear that making a reservation does not guarantee the equipment will be at the location you reserved it for. I don't know what the point of making a reservation prior to pick up if the equipment is not going to be at the location you chose.
KARI S.Awesome service and always ready to help you.
Luis D. | Overall ExperienceI would definitely recommend a better direction for the key drop off.. I couldn't find it so I did put it in the mail box I think it's in the door of the building. The man who helped was great! Nice and had to work from his phone because internet wasn't working. (Unfortunate) overall great experience
ISABELLE W.I have done business with for first my boat and my Corvette I never about anything stored there
archi b. | Overall ExperienceTruck was very dirty on the exterior. Truck has less features than I have had in 40 years.
William B.When we picked up the truck it looked like someone had smeared a mud pie across the top. Then we pointed out a bunch of scratches that weren't marked and were told not to worry about it. Should have taken more pictures...
NATHAN D.I was very impressed with the customer care. The easiness of the process. Very excellent all around.
cathy N.Someone spilled a soda in the truck and it wasn't quite cleaned out.
Kelsey B.Everything went so smooth for me that I don't see the need of any changes.
Diane E.Cleaning the inside of cab! The cup holders were very dirty and had wet colored stuff in it and also in the door by the handle had wet residue in them. We also had a tire blow out on our trailer pulling our car only about 5 minutes from home and that put us 2 hours behind schedule by the time someone came to fix it! So by the time we got to our destination it was so late We had to stay in a hotel! We scheduled this several weeks in advance and got a call a few days before that instead of picking up in Waukee we needed to pickup our uhaul in Boundurant Because they didn't have a trailer for us. Boundurant is 20 mins from us.
Thomas S.I had done the online check in the day before thinking that it would save time.It took 45 minutes to finally get out of the office and on my way.
Steven K.clearer area to drop off trucks
Daniel R.TRUCK BED HAD STANDING WATER IN IT AND PASSENGER SEAT COVERED IN MUD. GOOD EMPLOYEE VERY APOLOGETIC AND TOOK CARE OF EVERYTHING, JUST DISAPPOINTED IT WASN'T READY TO GO AT MY SCHEDULED PICK UP TIME.
JEFFREY V.Completed on-line process day before pick-up (upload photo of license, payment, etc.). Email said pick-up @ 0915. Arrived @ 0915 and had to wait until 0950 (one person working?) with no mention of the wait time. Informed had to complete registration again, despite showing email including payment. Went through entire process again.
Aaron B.I think it is overkill to charge me a 20 dollar convenience fee to drop off my truck EARLY after store hours. There is nothing convenient about the online hoops you have to jump through to return after hours. I believe there should be a discount for early return, not an extra fee.
Timothy S.The representative was very thorough and knowledgeable. Great service.
Brad F.Professional and friendly service. Would definitely use them in the future.
corey W.Very helpful attendant. On-line check-in was a nice feature.
Mark G.I tried to contact heartland storage, and never was able to reach anyone. I am highly dissatisfied with it too.
Dustin B. | ReservaciónSmooth transactional process. Initial confusion at first of why I was there and my reservation but everything worked out.
Heidi B. | ReservaciónExcellent service
Lane W. | Overall Experiencesecure, and good communication when inclement weather is / has been in the area. very satisfied with time there. we moved out of area or we would still be there.
STEVE E. | Overall ExperienceConveniente
Berry R. | ReservaciónI was there for almost 4 years and never had one issue.
MERLIN K. | Overall ExperienceThe employees are nice and helpful. Clean storage units. Have had no issues so far.
Privacy R. | First ImpressionsHard to get a hold of
Privacy R. | First ImpressionsHard to get a hold of
Privacy R. | First ImpressionsVery friendly and personable - easy to get set up and registered.
Privacy R. | First ImpressionsVery friendly and easy to work with!!
Privacy R. | First ImpressionsReservation was cancelled, storage facility not seen.
Privacy R. | First ImpressionsWe didn`t utilize the facility but they were great to work with on the phone to cancel the reservation
Privacy R. | First ImpressionsThe storage facility is very well managed and clean. Very easy to get find and convenient for my needs.
Privacy R. | First ImpressionsThey were very friendly and helpful making sure our code worked and the unit was cleaned out.
Privacy R. | First ImpressionsFriendly and prompt service. Storage unit clean and in working order.
Privacy R. | First Impressions