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Thomas G
Customer Reviews for Heart of Arkansas Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Everyone was very Professional
robert bThe service was excellent and very prompt. I appreciate the quickness in handling the pickup and return.
Michael GThe tread on the tires is getting a little thin. Probably need your place pretty soon.
Tiffin HGreat return experience! Fast and efficient.
Dora AQuote 1 price on the phone and when I got there it was way more. Said I couldn't have it 2 days because being picked up early next day. But I drove by and it sat there all day. Charged me 116 dollars for 1 day and it was a Small truck all they had. I will never use uhaul ever again. Didn't really get to finish my move. Whole process big disaster. It's hard enough and expensive to move but you people could make the process a little easier.
Sheila RMade a reservation a month ahead and checked back a week before was guaranteed no problem would have a truck ready. Move day NO truck took an hour to find a smaller truck at another facility that had an 1/8 tank of fuel in it. Someone should start a business renting trucks these folks didn’t honor their word.
CHARLES PI dropped off after hours.
PATRICIA MNothing needs to be improve. Everyone was nice.
LACEY SEverything was a okay
Joseph RThey were closed when I returned the vehicle at 4:10PM, but I went through the after-hours process and left the vehicle there. Went back the next morning when they opened at 9AM. The young lady was very pleasant and took care of my check-in promptly.
Fred LTried to check in trailer through mobile app but it was not working. Drop off location charge me for an extra day despite the fact I had it turned in on Sunday per my contract. Called customer service number and all they offered was to file a complaint. If this charge does not get reversed, I will never use U-Haul again. If you’re going to force people to use your mobile app, then make sure it works I don’t penalize your customers when it doesn’t.
Chris BYour entire 24/7 pickup system was flawed. It would not let me do anything to pick up my vehicle, and I was hung up on without getting to speak to a representative. I got lucky that an employee was at the location. And I was not given the extra mileage I was promised.
Christian Adidnt want to return deposit on trailer... still waiting
Beth MThe hours were 9-6 and I returned the vehicle at 5:30 and the location was closed. I attempted to return online, however it wasn’t working. I called the UHaul number and it said wait time was one hour. None of this was professional. Extremely disappointed
Mike WTo expensive
James SWhen I checked out equipment I was told when I returned equipment the next day, on a weekday that no one would be there to handle my check-in. Later I found out if I didnt do it uhaul would charge me an additional 20 dollars. That is no way to run a business. I have been renting fro. Uhaul for over 30 years. Seriously considering switching to another company after this.what would happen if I did not have a mobile phone? Not happybat all.
Teresa RI received a phone call ensuring that everything was going well and there were no problems with our truck and trailer.
LINDA Hall is great.
Terry EWe drove from Arkansas to South Carolina. The ride was the most uncomfortable ride of my life. We were literally thrown up and down in the seat for about 8 hours straight. It felt like driving a tank, sitting on concrete blocks for seats with no shocks. Most of this is in part to the crappy roads from here to there, but Uhaul needs to upgrade the comfort level of the interior seats, etc.
WILLIAM PThe lady who worked there was wonderful. Great customer service and communication. I appreciate the blessing of having worked with someone who was concerned about our convenience.
Lisa WIt was late no one was there
MARTY TVery friendly and expert in execution
RONALD RNothing, service is always fast and convenient!
SHIRL WYou charged me twice for a tow dolly. That was my travel money. I’m stuck in Knoxville TN. I don’t have enough money to get home. Please I need an extension
GLORIA WI did everything online and had no issues with anything. I will recommend service to a friend.
Terrence BVery helpful and friendly
tim cThe truck I rented worked great and was a pleasure to drive. The pick-up and drop-off was quick and easy! Great service all around! Heart of Arkansas Towing was excellent ! Thanks!
DANIEL PLaurie was great! I felt that she had a sense of urgency throughout the entire experience, Which is exactly what I wanted.
PATRICK NASSIGN THE RIGHT TRUCK WOULD HELP
TONI DExcellent!!
Larry HThe truck was dirty she said their was a half tank not a half tank it took way to long and the price was different then when I booked it
AREANO OSite was closed. I called and got a friendly rep. Dropped trailer with no problems. Good site with enough turning room. Probably use it again.
JOHN Sensure equipment is clean when returned. the trailer had not been returned during open hours and it had been raining. Agent cleaned it before I took it. Will use this location again
HAROLD GExcellent Service!
Deidre CAwesome service. Very courteous
MARYON RTruck was dirty
Shawn AWas promise numerous times that the vehicle would be able to be picked up at 7:30 a.m. and arrived no one showed up until 8 o'clock and they were there 30 minutes early very very very dissatisfied. Tried to call number listed on building with no answer. Call number in Little Rock to complain and they told me I could drive across town to get another locarion, told them that was not acceptable. When the person finally arrived to do my rental the person on the phone had change my reservations to a different store and to a different more expensive truck.
Gerald HWe’ll be doing this again in a couple of months. Could not have gone smoother.
Jack DI had rented a 15 ft but it wasn’t available because of a scheduling issue. Heart of Arkansas was great at getting us a 10 ft instead. My only complaint was that my rental costed more than I thought because we had to make more than one trip because of the smaller truck. So therefore I paid more in mileage.
BRENNAN CThis is by far the best place to rent from in Conway. Friendly staff and great service. Thank you. Keep up the good work. I will be back in 2 weeks.
VAN WGreat personal skills and very courteous.
JAMES HThe trailer was clean and in excellent condition. Brian was very polite and professional. No complaints. I was very pleased with the rental.
Bruce CNice people!!!
John Y