Customer Reviews for Headlights Restoration Wiz
(U-Haul Neighborhood Dealer)

205 reviews

1224 W Front St   Statesville, NC 28677

(704) 872-7164

Office Hours

  • Mon: Closed
  • Tue-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(704) 872-7164

1224 W Front St
Statesville, NC 28677

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Dealer not present. Other UHaul locations said "good luck" finding him... Did not help with hook up.

Ralph Fry 
Rating:
5.0

Drop off and pick up was flawless and seamless.

James Ferree 
Rating:
5.0

I’ve used U-Haul several times over the last 3-4 years. Local employees are fantastic. Corporate U-Haul, not at all. Every rental I’ve reserved online resulted in a phone call the day prior to pickup telling me the item isn’t available at that location. Beyond frustrating! How about U-Haul be honest with their reservation at time of reservation, not just the day prior to pickup. Each occurrence has resulted in me having to rearrange my schedule. If U-Haul wasn’t the only game in town I’d definitely go elsewhere

William Clark 
Rating:
4.0

Everything was perfect.

Janette Thornley 
Rating:
4.0

Customer did not leave a comment.

Glenn Temos 
Rating:
5.0

Customer did not leave a comment.

Aiden Pepeta 
Rating:
5.0

Everything was professional from beginning to end. Would recommend this location 10/10 times!

James Ferree 
Rating:
5.0

The person who assisted me was super friendly, courteous, and knowledgeable. He came out to assist me with hooking up the trailer and make sure it was safe to drive. Very pleased with my visit.

Charles Wessman 
Rating:
5.0

The man in charge was a pleasure to deal with.

sherry Towne 
Rating:
5.0

Customer did not leave a comment.

James Ferree 
Rating:
2.0

I really did not want to do the phone app drop off because of the truck I had rented. I wanted it inspected by a live person before leaving it. The proprietor was not there and had a sign on the door that he or she would be back at 3 p.m.. They did not return and apparently were out doing other things. So after waiting for 30 minutes I did the phone app drop off. Was not able to see the inside of the business or meet the person so can not rate it. Would not recommend it either. Poor way to run a business.

Donnie King 
Rating:
5.0

Extremely professional environment. All the trucks were nice and clean and swept out. Had no issues with my reservation.

James Ferree 
Rating:
5.0

Customer did not leave a comment.

Rene Toledo 
Rating:
5.0

Customer did not leave a comment.

Cristobal Aleman 
Rating:
5.0

Customer did not leave a comment.

Markeenia King 
Rating:
3.0

Customer did not leave a comment.

Michael Mercereau 
Rating:
5.0

Love U-Haul as your my go to rental company!!!

JOHN MOTT 
Rating:
5.0

The owner was very nice and helpful,,Thank You

RICHARD SMITH 
Rating:
5.0

Customer did not leave a comment.

Brandon Loritz 
Rating:
3.0

I’ve been over charged for no reason at all! Even after providing pictures

Janice jones 
Rating:
4.0

Truck had several of service lights on and one tire had very low pressure. Was scared driving for the most part but I had already paid.

John Childress 
Rating:
5.0

Customer did not leave a comment.

JEFFREY CLEGG 
Rating:
5.0

Customer did not leave a comment.

William Curtin Jr 
Rating:
4.0

Customer did not leave a comment.

Paul White 
Rating:
2.0

Customer did not leave a comment.

Tamnika Mayfield 
Rating:
5.0

Customer did not leave a comment.

John Peikert 
Rating:
5.0

Customer did not leave a comment.

Kurt Oegerli 
Rating:
4.0

Customer did not leave a comment.

Stephanie Davis 
Rating:
4.0

Customer did not leave a comment.

Jeff Gaines 
Rating:
5.0

Have used this location before. Great service, very personable, well organized.

Pat Rushton 
Rating:
5.0

Awesome experience…a place you can trust!

Keith Bradley 
Rating:
5.0

Customer did not leave a comment.

LORI CASHION 
Rating:
4.0

Sign on door stated open but no one was there and the door was locked. It really presented no problem as I turned it in remotely but I just like that human touch.

Duane Simpson 
Rating:
5.0

Customer did not leave a comment.

Byron Wilkins 
Rating:
5.0

Customer did not leave a comment.

Mike Fisher 
Rating:
5.0

Great customer service!

Andrew Creason 
Rating:
5.0

Customer did not leave a comment.

Reginald Scott 
Rating:
5.0

This was the smoothest and most friendly service i have ever received with U-Haul. Great Job and Service.

Charles Sexton 
Rating:
5.0

Always rent from him! Each time he goes above and beyond to please you! Thanks you! Truck clean and return is so easy.

Levese Bailey 
Rating:
5.0

This is a great friendly location was fast and easy to get service.

MARCUS SHOEMAKER 
Rating:
5.0

Everything was top notch at this location. Probably the best U-Haul place I've rented from in recent memory.

James Ferree 
Rating:
4.0

The owner could not have been nicer. He was very pleasant and easy to deal with. I will rent from this location again.

dennis setzer 
Rating:
3.0

Brakes not working on trailer

Kenneth Loeffler 
Rating:
4.0

The service we received was great and the personnel was very respectable and attentive.

Tomacina Douglas 
Rating:
5.0

Customer did not leave a comment.

JAMES PULLIAM 
Rating:
5.0

Customer did not leave a comment.

Shawn Christensen 
Rating:
5.0

Try harder to allow customer to pick up in the city they need. My trailer was sitting right next to my hotel in Beaver Dam. I made the reservation a week ahead. 2 days before needed I am told I will need to drive 13 miles to pick up as my preferred location doesn't have the trailer available. After my horrible experience in Steele Ridge I drive trailer to Lidtke Motors to have installation checked and get instructions on proper use. Guess what? The 5 x 8 trailer I had to drive 13 miles for was sitting right there on their lot! Very frustrating experience. The only positive was Eric from Lidtke Motors. He actually cared whether I made it safely to my destination even though he had no skin in the game. You need to vet your rental locations better. Wenninger Auto Sales is a dirty shack of a place with no interest in helping people. They don't care if you are safely hooked up and they are a poor representation of the Uhaul brand.

Melanie Shippee 
Rating:
5.0

Location was great. I did the 24 hour check in.

Kenneth Crome 
Rating:
5.0

Great place and the gentleman who runs it is very helpful and professional.

Jack Griffith 
Rating:
5.0

The gentleman at the rental store was very friendly and courteous. The equipment was well-maintained and performed flawlessly. I would definitely recommend it.

Craig Stevenson 
Rating:
5.0

Not charge so much....

joey wiltbanks 
Rating:
5.0

Customer did not leave a comment.

William Byron Wilkins 
Rating:
2.0

The facility was supposed to be open when I arrived to drop off the tow dolly, but the place was locked and no lights were on. Called U-haul and was told to do the return on line and that didn't work out either. Wasted a lot of my time.

stephen tomany 
Rating:
5.0

The owner was extremely helpful. He got me set up over the phone to where I could pick up after hours.

WARREN GREENE 
Rating:
5.0

Customer did not leave a comment.

Laura Bost 
Rating:
5.0

Great location.. This guys knows what he is doing. If I was Uhaul. I would send all my returns to this location

Morris Marlow 
Rating:
2.0

Their advertised hours are 8am-6pm Monday-Friday and 8-4 on Saturday. I dropped the trailer off on Monday around 8:15am and they weren’t open yet. I did the online drop off and left the place around 8:25, and they still weren’t open.

Johnny Perry 
Rating:
5.0

Could not have been more friendly or quick and efficient.

T Stephen Helms 
Rating:
5.0

Customer did not leave a comment.

Michael McDonald' 
Rating:
5.0

Perfect

Bryan lucas 
Rating:
4.0

Customer did not leave a comment.

Vicki Witcher 
Rating:
5.0

Customer did not leave a comment.

Rana Webb 
Rating:
5.0

Perfect experience. Staff is fantastic

Michael Flowers 
Rating:
3.0

Will pick another location next time. I am stupid for answering because Uhaul does not care.

Earl Safin 
Rating:
5.0

Customer did not leave a comment.

Thomas Tallon 
Rating:
5.0

Don't rely on making online reservations. I did and the vehicle was not available. Luckily, another vehicle became available, but that put me almost 3 hours behind schedule. U-haul online reservation sucks and I will never again use it. The guy at this location saved the day for me. I give him 5 stars. U-Haul on the other hand, 0 stars. Fix your computer system.

Scott Wesolowski 
Rating:
3.0

The drop off process was clear and easy complete even with the site being closed for regular business. Well done.

Dayne Gray 
Rating:
3.0

Customer did not leave a comment.

Okey Richards 
Rating:
5.0

Customer did not leave a comment.

Anne Washington 
Rating:
1.0

Nothing. I just got charged almost a month later for a truck I didn't even need due to poor customer service. Not ever going to this location again. Now I am broke and can't pay my bills after this

Noah Davis 
Rating:
5.0

Customer did not leave a comment.

Eric ONeal 
Rating:
5.0

Customer did not leave a comment.

Aimee Light 
Rating:
1.0

I feel like I was over charged without proper instruction on how to avoid those charges

Rebecca eldridge 
Rating:
5.0

Customer did not leave a comment.

stephen meikle 
Rating:
5.0

Customer did not leave a comment.

ROY HANSEN 
Rating:
5.0

All good. Completely satisfied!

Jack Griffith 
Rating:
5.0

If I had to move from SC again. I would use this company. They treated me with the highest respect . I would recommend this company to anyone. Thanks guys, you are awesome.

Sarah Minkins 
Rating:
3.0

Customer did not leave a comment.

William Watts 
Rating:
2.0

I was supposed to pick up at 8:00 am and when I arrived the location was closed on the date I was supposed to pick up. Thankfully someone came by and was able to help.

Roger Teeters 
Rating:
3.0

This was an after hours drop off. Luck for me the owner was there and told me where to drop off the truck. Nothing was denoted on the online drop off instructions or by the owner about the equipment I returned so I left it in the back of the truck. Disappointed it wasn’t secured.

Marvin Bennett 
Rating:
5.0

Customer did not leave a comment.

Devon Adams 
Rating:
3.0

Customer did not leave a comment.

Trudy Patterson 
Rating:
5.0

Customer did not leave a comment.

Roderico Rickett 
Rating:
5.0

Customer did not leave a comment.

Crystal Bryson 
Rating:
5.0

Customer did not leave a comment.

Gail Moore 
Rating:
5.0

Customer did not leave a comment.

Keith Davis 
Rating:
5.0

Customer did not leave a comment.

Abe Pacheco 
Rating:
4.0

Kelley was very polite and professional. However, the van was dirty inside and smelled like a cattle truck. The seats had dog hair all over them. I felt like I needed to shower and change clothes when I got home.

James Frederick 
Rating:
1.0

Customer did not leave a comment.

mike lin 
Rating:
5.0

Great customer service, professional, easy to rent and get in and out this will be my go to place for now on.

jennifer sanchez-luna 
Rating:
3.0

we made an online appointment to pick up a 5x8 trailer, there was no one on site the day of the appointment but the web site said it open 2 hours earlier we waited for 15 minutes calling the dealership phone number several times finally called the toll-free U-Haul number and waiting for customer service they were able to get ahold of lot owner and said he would be right there. He is a nice guy and apologized for the miscommunication. then after getting the contract in order, we went outside, and he helped us hook up the trailer to our vehicle he said all was good and lights where in working order, so we left. later I checked the running lights and turn signals and brake lights for my own piece of mind, but they were not working properly we checked for loose connection but determined it was just burnt-out light bulbs we had almost 600 miles to pull this trailer and no time to take it back. We are very disappointed and not sure if the need arises, we will go back

Mark Burch 
Rating:
5.0

Customer did not leave a comment.

Anthony Lellie 
Rating:
5.0

I've rented trucks multiple times through Kelly. I like things to get done quickly, efficiently and correct. Kelly does that everytime. Excellent experience.

Jeffrey Leonard 
Rating:
5.0

Customer did not leave a comment.

Anthony Lellie 
Rating:
5.0

Customer did not leave a comment.

John Tenhoeve 
Rating:
2.0

Customer did not leave a comment.

veronica black 
Rating:
1.0

There isn’t anything that you can do. It is in a terrible location and it’s not even where I wanted to pick the truck up anyway. It was changed at the last minute and I had no choice because I was moving that day.

Sidney Shelton 
Rating:
5.0

Customer did not leave a comment.

Randall Griffith 
Rating:
5.0

The inside of the cab had a strong weed oder.

Scott McDougall 
Rating:
5.0

Customer did not leave a comment.

Tabatha Stevenson 
No reviews have been submitted for this location.

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