Comentarios del cliente para Hazelgreen Storage

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Testimonios de recientes clientes de Hazelgreen Storage

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kimya M. en

Grado:

This pickup was a horrible experience. I had put down McMinnville as my pickup spot but was then told on Wednesday that they were moving me to a NE Salem pickup spot. Little did I know how far off the beaten path this pickup spot truly was. This was 32 miles from my place in Albany. So instead of being able to pick up the truck in McMinnville, which was where I was moving from, I would have to drive an extra 32 miles one way. So then I get a call on Friday the 14th in the morning telling me the place where I need to pick up is closed on Saturday. That was the day I was moving. Garrett called and told me this friday morning. He asked me to pick up the truck that evening on friday which was an inconvenience. So I agreed to do it only because I happened to be coming back from the airport. So I got there later in the afternoon and it took nearly and HOUR AND A HALF to get the truck picked up. The lady there was nice but had no idea how the system worked and wasn't sure how to get the mileage adjusted since now I was driving extra long miles. So now an hour and a half of my time was wasted. On top of that, now I had to leave my car there in their lot because I had to drive the truck back to Albany. But I needed my car for the move on Saturday morning so that meant I needed to drive the truck to Albany friday night and then back to this pick up spot on Saturday morning with someone else so I could get my car. So now I'm up to 64 extra miles on the truck ( mind you I picked it up and it had a half tank of gas. So we get my car in the morning on Saturday and then head to my house in McMinnville. That is an extra 35 miles and nearly an hour with the traffic. So now this has cost me an hour and a half friday night and then now nearly two hours on Saturday morning. After a long day of packing and moving, I drove the 46 miles from McMinnville to the house in Albany. Unloaded. Had to fill the truck up back to the point where I picked it up, right about a half tank. 40 Gallon tank, filled halfway, cost me $57. I have the receipts. I drove 156 miles when I should have had to drive 50 miles. Unacceptable. Took the truck the next morning the 11 miles to the drop off point in Corvallis. And then was told I'm over miles and they charge me an additional $13.32. Garrett already told me he was going to gift me some miles and try to discount it. Then the lady at checkout said I wouldn't be charged the additional amount because of my troubles. So I leave the truck and return home. So I drove the truck 156 miles when I should have only had to drive it around 50. And lost nearly 4 hours. I didn't receive a call at all from U-Haul today which is Monday the 17th. I called Garrett at 5 pm and he said they were taking off $25. That my troubles didn't meet the "criteria" for $50 or more off as a discount. I asked to talk to his boss who is Shannon at the Lake Oswego site. I hope she calls me first thing in the morning. This was a horrible e

Karene G. en

Grado:

Check-in was a breeze - prompt and professional. Packing supplies were available. Would recommend if you need a UHaul truck in this area (Silverton, Keizer, north Salem).

Linda J. en

Grado:

Very nice, fast and efficient

Malcolm M. en

Grado:

This location was way too far.

jai S. en

Grado:

good

Thomas T. en

Grado:

El cliente no dejó un comentario.

Richard K. en

Grado:

El cliente no dejó un comentario.

Barbara P. en

Grado:

El cliente no dejó un comentario.

karen A. en

Grado:

very good and personable service.

Devon I. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

We wish we could have returned both our trucks here. It was close, easy, and hassle free.

Suzanne L. en

Grado:

This was a backup location when a call center person let my reserved unit be held over without checking in advance. Was a huge inconvenience fir me as I was on a timeframe that left me late for an event. While the original location found me what I needed, time was a factor. It took two extra hours to get my unit. The rental location was good, but took 30 minutes to check in and I was the only one there. Not a good experience overall, but I did get the the trailer I needed and got the job done.