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todd B.
Customer Reviews for Hayden West Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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It would be nice if you wouldn't lie to people when they make a reservation. I went to my pick-up spot a couple days early to make sure everything was good to go. When I arrive the gentleman laughs and says sorry but there are no trailers in the Pacific Northwest. If I wouldn't have stopped in early no one was going to say anything till the day of my rental. Sadly it sounds like this is a common issue. Not the best business model to lie to your customer and just deal with it on the day of rental. No worries, I took a train back home and drove the vehicle to my new home. Only cost me an extra 600.00 when I could have made other arrangements.
GLENN T.Waiting time was more than 45 min to speak with the agent after having done the online check-in. They don't have good service and is pretty slow. They did not wear mask, another agent came in front of me and started yelling and fighting about an available truck, it was really unprofessional and uncomfortable.
Efranys R.Nothing, everything was awesome!
MARK A.Dave was great! He worked with us to ensure we were well taken care of and our needs were met. Will go back again when ever I need to rent a truck.
Donita L.I reserved with a guarantee this trailer in Spokane, WA and got a call that I needed to pick this up in Hayden lake Idaho. I had to cross state line and pass probably 10 Uhaul locations to get the trailer. It was almost 2 hours round trip and costs another 50 in gas due to Uhaul's change. Hayden lake gentlemen was great but the Spokane location still had this same trailer in the morning and night when I went by. Would love an explanation what the guarantee meant ?
Robert L.Great vehicle and great staff to set up the rental
Randy M.Nothing very smooth rental experience
Paul T.David was so great to work with!
Stephanie S.Great service, friendly and very knowledgeable.
WOODY M.It was a wonderful experience at this location! Very efficient, the can was ready for us and even warmed up! I will rent from this location every time from now on! Thank you so much...
Twila C.Excellent service and very kind man I talked to. Great experience
Jeanine G.quick service, trailer worked great, good price.
Joaeph F.Very happy with my experience with this location. The service was above and beyond.
jim M.Great customer service. Good vehicle, exceeded expectations.
JEREMY D.Gentleman who checked out the trailer to me was quick and efficient. Got me on my way very quickly.
Robert G.Great customer service!! Thank you! :)
Barbara S.Couldn't have been better!! Thank you.
arlyn E.Excellent customer service.
David G.Dave is awesome to deal with. Helpful, friendly and efficient. ¡Gracias!
Joel B.Nicest worker, he helped me hook up trailer and was very kind.
Natalie M.Stop selling my name and phone number. From the day I returned the truck, I have been getting phishing texts. I know it originated with you because the texts come in my husband's name on my phone. I'll be writing to the Secretary of State about your business practices.
Robert D.This is the best UHaul facility and owner in the nation. It's small but the owner really cares. Put this branch as a model location of how to treat customers. Super Thanks !!
Thomas W.I was charged a cleaning fee. I swept and blew out the box portion of the truck. The inside cab was clean and during the walk through with the associate not one mention of any issues. I returned the truck on 09/09/2020 and did not receive my receipt until 09/15/20. Not happy
PAUL A.Super Great!!! They are the best in N Idaho!
Thomas W.The entire crew there is awesome. Thanks Shawn for making the process a pleasure!
Joel B.Dave is fantastic. He went out of his way in everything I needed and I never had to wait for a call back as he always answered his calls at the time I called him
dennis V.Keep doing the same thing!
Brian M.Really enjoyed the folks who operate this location. They went above and beyond the basics to make sure everything was quick and easy. We became instant friends and I'm looking forward to seeing them again!
Michael L.Guys were very friendly and positive. Great, convenient location
Daniel N.No improvement needed
Andrew P.They were very courteous, informative, and I received excellent customer service.
Brenda L.David was very professional, friendly and knowledgeable. Was a great experience and will use this location in the future! Very pleased!
Michael F.Very friendly and helpful, could have gone over some details. Like fuel purchasing? It said on the tank no 85 octane?
Curtis S.Instructions for leaving the truck were a little vague. Should the doors be locked? What about the hand truck and furniture dolly they are not mentioned in the return process. Other than that it was a good process
Jon L.FAST CHECK IN AND OUT.
hal M.Excellant customer service. A great experience. Would definitely use them in the future.
DAVON T.Cruise control on the vehicle would have made the driving easier.
Sam V.This is my third time doing business at this uhaul location. Hayden west storage never disappoints. Definitely goes above and beyond. Highly recommend!!
Nick O.I dealt with Dave at this location and he was very helpful. He was happy to answer all my questions, and address any concerns I had. He hooked up my trailer very quickly and I was on my way. Upon returning the trailer He was very busy helping other customers so I backed it in and got it mostly unhooked by the time he was able to get over to me. I would go back to this location any time.
William M.This was best UHaul customer service ever! I highly recommend renting from Hayden West Storage!
Sabra B.Easy pickup and return. Very friendly and helpful.
Daniel L.David always works with me to get what I need when I need it.
FRANK W.After hours drop-off was really easy.
Stephen G.Fast service, good equipment, reasonably priced. Good experiance!
Robert K.They were amazing they took the Extra time to help us out and was evil to get us a second you haul for needs great place would strongly Recommend them to everybody they are kind courteous and very respectful
Vanessa S.These are wonderful people to work with. They are kind, efficient and professional. We were fortunate to get their new cargo van. Very excited to have the van at this location!!!
Todd T.David was very professional:kind and went the extra mile, not just for myself , as I witnessed other customer reactions ! Thank you for the pleasant experience in a difficult time of moving ‘
Claudia G.Online 24/7 means 24/7. Dealers must do business like the company or don't do the UHaul business. It was very frustrating to go through the reservation process and then not have a key available. The dealer was unwilling to help because he's not open on Saturday. If U-Haul says 24/7 then dealers have to make that work. Bob the U-HAUL manager came through and cut a key. He did a great job.
Randal H.this guy was an artist at moving a trailer around in reverse
W. Edward L.I seriously can't think of anything they know the business and are kind professional and make you feel important
Sherie P.Great customer service! no waiting and always someone available to answer phone or speak with in person.
Michael H.Thanks for being so easy to work with and so friendly!
Joel B.