Customer Reviews for Hawkstone G&B Fuels
(U-Haul Neighborhood Dealer)

3,524 reviews

250 Hawkstone Dr NW   Calgary, AB T3G3T4

(403) 374-2246

Office Hours

  • Mon-Sun: 8 am–8:30 pm

Services at this Location:

Contact Us

(403) 374-2246

250 Hawkstone Dr NW
Calgary, AB T3G3T4

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tyler Stripling 
Rating:
3.0

Overall experience was good. I could have given full star rating if the tires was good ( or atleast ok). The 10ft truck that i Borrowed had bad tires.. Stuck couple times even in the light snow. Check tires before you give..

jomin joe 
Rating:
5.0

Upon drop off, I'd filled the van with gas, past where the guage was when i picked it up. I was told U-Haul did not take that into consideration, there would be no refund and I would still have to pay an extra $16 for mileage. Would have liked to know this when I picked up my vehicle.

Jennifer Nunes 
Rating:
5.0

Awesome customer service and very kind staff! Thank you

Alain Habel 
Rating:
3.0

Never got a call, text or email and dropped off at Simon’s Valley Locatiom

Robert Hopkins 
Rating:
5.0

This is the third time I’ve rented a motorcycle trailer. They’re always available and ridiculously cheap the service is always awesome!

Murray Boyes 
Rating:
5.0

Customer did not leave a comment.

Kyle Loewen 
Rating:
2.0

Garbage inside cab of van. Windows frosted over with no scrapper. Paid for blankets that I was told to retrieve myself and fold and return. Tried to return via through the app and employee came out to make me move it, despite having already gone through the entire process. Customer service was weak. Will not use this location again.

James Wood 
Rating:
2.0

Customer did not leave a comment.

Brian Cole 
Rating:
1.0

Sketchy AF. They tried saying at first they wouldn’t be able to return my deposit. He double hockey sticks NOOOOOOOO

KENDAL HANSON 
Rating:
5.0

Customer did not leave a comment.

Melissa Campbell 
Rating:
4.0

U-Haul representative was very friendly and helpful

Dustyn Fink 
Rating:
4.0

Customer did not leave a comment.

Gu Kim 
Rating:
4.0

Customer did not leave a comment.

ROBERT LOCKERT 
Rating:
5.0

Great experience.

Doris Addo 
Rating:
5.0

Customer did not leave a comment.

Jaxson Matieshen 
Rating:
5.0

Customer did not leave a comment.

Leon JANZEN 
Rating:
5.0

Customer did not leave a comment.

Yongxiang Yu 
Rating:
3.0

Unfriendly staff

Liang Zhou 
Rating:
5.0

Wonderful agent to deal with they are very helpful

Sandra Macdonald 
Rating:
5.0

Van definitely needed a wheel alignment but got the job done. Pickup/drop-off was easy as pie.

TREVOR NORDICK 
Rating:
5.0

I have no idea how to improve customer service at G&B Fuels and or Uhaul. So convenient and the equipment has been carefree.With Uhaul I don't need a pickup when I have a hitch and a plug on my car. I have rented multiple times with both Uhaul and G&B Fuels

ROBERT DIELSCHNEIDER 
Rating:
5.0

We've rented a trailer from this location 5 times and every one was a positive experience. The staff are friendly and helpful, the trailers are always there at our reservation time, and it's always in good working order. The next time we need a trailer, we'll be back.

Darryl Bosch 
Rating:
1.0

This location put through two fraud charges on my credit card....CIBC and Calgary Police are involved and will be investigating them......wonder how many other people have been affected by this scam.

Dal Breit 
Rating:
4.0

Customer did not leave a comment.

Nina Watai 
Rating:
5.0

Great customer service, easy to pick up and drop off.

Ethan Wiebe 
Rating:
3.0

Customer did not leave a comment.

Duane Sniezek 
Rating:
3.0

Everything went well from my perspective.

Timothy Propp 
Rating:
5.0

Customer did not leave a comment.

Karim ELSADEQ 
Rating:
5.0

Make sure the back of the truck is swept out and all garbage removed from the interior of the cab

Tracey Helten 
Rating:
3.0

Nothing

Carol de Klerk 
Rating:
2.0

Trailer was buried in a dark corner of the yard took a half hour to pull it out myself. Staff was poorly trained in use of the trailer, did not know how to tie down a vehicle properly let alone be qualified to inspect the tie down. Original gas reading was way off.

Dave Henrickson 
Rating:
5.0

Customer did not leave a comment.

RONALD mcintosh 
Rating:
2.0

I was overcharged. The starting mileage was incorrect. I received 3 statement/receipts. I had to call several times to clarify and get the right charges.

Claudiu Peteimin 
Rating:
3.0

The tank was not full and considering I picked up from a gas station, I would expect it to be. The maintenance on the truck was poor. Steering was sloppy, tires were terrible, passenger door was very hard to close and couldn't adjust the passenger mirror plus there was I high pitch wine coming from the motor. I was afraid the truck was going to break down. I was called before I picked up and asked if I could bring the truck back 30 minutes before the contract ended because he had it rented to someone else. Not impressed. Not professional. Good thing we we just using the truck for a dump run.

Charmaine Sanderson 
Rating:
5.0

We will be back! Great location

Brad Strueby 
Rating:
5.0

Customer did not leave a comment.

Muhammad Iqbal 
Rating:
5.0

Customer did not leave a comment.

Kwesi Cripps 
Rating:
5.0

Customer did not leave a comment.

Alana Oudot 
Rating:
5.0

Customer did not leave a comment.

. Deepak Kumar 
Rating:
3.0

I was charged a $15 dollar "cleaning fee". I brought it back cleaner than when I picked it up.

Duane Sniezek 
Rating:
5.0

The booking app used by the booker seemed slow and made the overall booking process seem longer than necessary. I didn't feel that this was a problem with the attendant but more with either the app or the hardware they were using.

INTKHAB AMANAT 
Rating:
5.0

Customer did not leave a comment.

Karim Lalani 
Rating:
4.0

Mohammed is awesome. Good guy !!

ELVIS MCNICHOL 
Rating:
2.0

The trailer was filthy.

Noel Hill 
Rating:
4.0

Customer did not leave a comment.

Eric DIGGINS 
Rating:
5.0

Customer did not leave a comment.

Michael Kazamel 
Rating:
5.0

Customer did not leave a comment.

MARIFI UDANI SILAN 
Rating:
1.0

The truck I rented had a low tire pressure. Very bad customer service. Guy at the counter was very rude. First, after I returned truck, he told me to add gas tank was @3/8 during pickup. Thankfully, I took a picture of the guage at pickup which was just above 1/4. I tried to provide feedback on my experience, he kept talking back, that I should rather go online with the review.

ikenna ezike 
Rating:
3.0

The location is not easy parking for 12' trailer.

Yao Yi Zhou 
Rating:
4.0

Trailers could have jack stands so you don’t have to left the heavy empty or loaded trailer.

Donald Spewak 
Rating:
5.0

This rental was extremely smooth. Everything on time. The vehicle was very clean with no mechanical issues whatsoever. The fellow that booked me out was pleasant and efficient. Overall an excellent experience.

Glen MERKOSKY 
Rating:
4.0

Customer did not leave a comment.

Kevin Lohka 
Rating:
5.0

No issues. Always had good experiences with uhaul especially the staff....keep up the good work guys.

Richard Gingell 
Rating:
5.0

Customer did not leave a comment.

Volker Bose 
Rating:
4.0

Customer did not leave a comment.

RAJESH SHARMA 
Rating:
5.0

Customer did not leave a comment.

JUAN CASTILLO 
Rating:
5.0

Customer did not leave a comment.

Ross Waugh 
Rating:
3.0

The guy at the location asked me to put 6 liters of Gas for only 16 KMs of usage. It's really ridiculous.

Ahmad Belal 
Rating:
2.0

Customer did not leave a comment.

Rick Scruggs 
Rating:
5.0

I only needed a motorcycle trailer for a day and it was extremely reasonable rates and the team was very helpful! They were in the neighbourhood next-door to me and it was easy to pick up and drop off.

Murray Boyes 
Rating:
1.0

When I picked up the truck the check engine light was on and the ramp was broken when going 80 kms an hour on flat road the vehicle did not go into 4th gear and was stuck in 3rd gear the transmission then lost power and was forced to pull over and restart the truck and continue driving this situation happened twice I am very update with the condition of the truck when I picked it up and would like a refund or some compensation as it was a horrible experience

Brendan Kelly 
Rating:
3.0

Upon returning the vehicle, the attendant was initially quite rude and demanding that we pay an additional amount for gas despite us making sure that there was more gas in it than when we picked it up. He accused us of lying despite showing him the picture of the gas gauge

Donna George 
Rating:
5.0

The customer returning the unit we rented was late, yet we were warned our rental time could not be extended as the unit already had another customer picking up at our original rental return time. It did not affect us as we only needed it for a couple of short trips, but it would have been an issue if we had needed it for the full original time.

JUAN CASTILLO 
Rating:
5.0

Excellent service and friendly atmosphere

Abdul Ghani 
Rating:
5.0

Excellent customer service

jabbar syed 
Rating:
4.0

Customer did not leave a comment.

James Yaremko 
Rating:
1.0

My parked car was scratched and dented by someone . I am awaiting resolution .

Bhaskar Kakkar 
Rating:
5.0

Customer did not leave a comment.

Ryan PHARIS 
Rating:
5.0

Customer did not leave a comment.

William Gilson 
Rating:
5.0

Customer did not leave a comment.

SCOTT BARKER 
Rating:
4.0

Customer did not leave a comment.

Lucien Pelletier 
Rating:
4.0

Customer did not leave a comment.

Nerween Abdou 
Rating:
5.0

Customer did not leave a comment.

Serguei Brovko 
Rating:
5.0

Customer did not leave a comment.

DAVID PELLETIER 
Rating:
4.0

Customer did not leave a comment.

Kathleen Der 
Rating:
4.0

Customer did not leave a comment.

David McCue 
Rating:
4.0

Back of the truck was clean. Interior had some drink spilled around cup holder and floor mat was dirty, but nothing that was gross or made it uncomfortable to use. The truck drove good, only maintenance that needs to be checked was the engine light. I’ll definitely be back if I need to move or tow a project car home ✌️😁

Aidan Ciammaichella 
Rating:
3.0

no windsheild washer fluid, this is required at this time of year

Kimberly Wolcott 
Rating:
5.0

Very efficient with a personal touch....thankyou....

GUY GOETTLER 
Rating:
3.0

Customer did not leave a comment.

Bruce Jacobs 
Rating:
5.0

This is my second rental from this location. Very satisfactory, Staff of this location is very helpful. Long hours of operation makes pick up and return very easy.

Val Demb 
Rating:
2.0

Got no help to hook up or unhook the trailer. The trailer need to be Swept out and staff was friendly

Ian Luff 
Rating:
5.0

Customer did not leave a comment.

BRENT NAUGLER 
Rating:
5.0

Customer did not leave a comment.

Rene Bjornson 
Rating:
2.0

The interior appeared as though it hadn’t been cleaned in months. Heavy layer of dust/dirt on all surfaces. Display indicated tire needed inflating.

Stuart Woodhouse 
Rating:
2.0

Customer did not leave a comment.

Rebecca Norris 
Rating:
5.0

Customer did not leave a comment.

Paul Margeson 
Rating:
2.0

I have few times experience rent a trailer from U-Haul Moving & Storage at Deerfoot and U-Haul at Blackfoot Trail, its all good, and Efficient and professional. Someone can help me load trailer with hitch, and check turn light is work or not. But here, nobody do that, I have to load trailer by myself, and check every light is working by myself. That’s not even a worst thing with here, I can do that if they are busy. The worst thing is make a U-Haul costumer feel that ‘only U-haul costumer is dispensable’! I have an appointment at 7 AM Oct 6, I arrived there before 7. But until I waiting 15 mins, I still didn’t get what I need. During this period, 8 people came to buy cigarettes, 1 came to buy tools, 2 came to buy drinks, and 4 calls continued to come in. Judging from the results, they did not arrive earlier than me, but they all received higher priority than a U-haul consumer. I understand that the owner is very busy, and I also understand that some of the people who called in may not be reasonable, and even listened to his complaints. But at least each customer's case should be handled in order, instead of hiring another person to wait for a dozen other people to complete their purchase process first. The reason I chose this place in the first place was because it was closer. I think next time I would rather choose the farther U-Haul at Blackfoot Trail or U-Haul Moving & Storage at Deerfoot, and I will definitely not come here again.

Minghan Liu 
Rating:
4.0

Customer did not leave a comment.

Simon Li 
Rating:
5.0

The staff are super friendly and extremely helpful. Rented from here numerous times & never have any issues

Denise Nelson 
Rating:
1.0

This location is charging me highire rate,when I look into the website. The same track rate, it's 0.99. And he charged me 1.59? I'm never back to this company again. This is the first time and the last time.

ESAM SAIF 
Rating:
1.0

I’m very disappointed with my Uhaul experience. Don’t go to this location or give your money to them. They have their uhauls at half full and tell you that you just have to fill it to that level when you return. I drove 46miles and put in $20 of gas which returned the needle to half full. The East Indian man working there wasn’t happy with that and demanded that I pay an additional $15 to cover the gas. I won’t ever be booking a uhaul from this location again.

Darren Senyk 
Rating:
2.0

Booked the trailer at the Hawkwood location and when I arrived they said they didn't have the trailer and told be to go to Symons Valley location. After standing in line for 3 other customers at Hawkwood I then had to stand in line for 5 customers at Symons Valley location. I returned the trailer to the Hawkwood location and again 3 customers ahead of me and the guy asked a couple of questions and said "I'm good to go" with a thumbs up.

Brian Johnson 
Rating:
1.0

Customer service was below subpar. Trailer tires were at the end of their life, so among the stress of moving, I was worrying about the trailer making it from point a to point b. I don't think I'll ever use U-Haul again.

dusten boyle 
Rating:
4.0

The agent at this location questioned me about how I filled up the vehicle. He wanted to know if I had topped it off and drove any distance that would change the amount of gas in the tank. He didn't want any of his customers driving away with a partially empty tank. Would you recommend this location to a friend? Yes, but one good location does not make up for a bad location. Overall I would NOT recommend U-Haul without telling them about the bad situation I had in Toronto.

Bruce fine 
Rating:
5.0

Customer did not leave a comment.

Reddy Chakri 
Rating:
4.0

Customer did not leave a comment.

Philip Anegbe 
Rating:
2.0

The man who attended us on Saturday (Sept 23th) at 2:30 pm was very unpleasant, he treated us in a bad way and did not know if he could accept our international license, we explained that yes because it was the second time using Uhaul but he rudely yelled at us that we couldn’t use it. In the end he called another person who obviously said yes. There can't be such unpleasant people at the reception.

Macarena Torres 
Rating:
2.0

Trucks are not being maintained. Steering was all over the place, really hard to hold it straight going above 60 km/h. The truck vibrated a lot the entire trip, my back was killing me. Very dirty cabin and truck.

Kirill TOROPOV 
No reviews have been submitted for this location.

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