I was given a dirty truck with roaches running around and had a slipping transmission. On top of that he charged me for 6 days $590 instead of what I had it from 8:30pm Saturday night Nov. 4 to 10am Monday Nov. 6 around which should've been around $300ish!De W.
Customer Reviews for Havendale Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lee W.
Long wait- one person has no clue, one person they did the rental had to be called in to the store to complete the transaction even knowing I had a reservation. Will never go there again.Kathleen L.
This location was trying to scam us and take our credit card information. Absolutely no one should use themWesley C.
Customer did not leave a comment.belleus M.
Customer did not leave a comment.Bell B.
It was nice.,. this location was opened until 11pm which made it easier and it was close to where I live.....it all went smoothly.Douglas J.
Customer did not leave a comment.Ruiz D.
Customer did not leave a comment.Sullivan D.
Customer did not leave a comment.Sullivan D.
Customer did not leave a comment.Kathy D.
By being more well equipped with moving essentials other than the truck and having the items uhauls website offers. Dollies, blankets ectMary S.
Booked my reservation on line for 15ft uhaul, dolly, and 10 blankets for roughly 62.00 Got to store they changed my reservation no dolly, no blankets and now quoted at 96.00. Costumer service was rude when attempting to understand why the price increase but I was receiving less in the reservationMatthew R.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.William F.
Customer did not leave a comment.Wyshana T.
Customer did not leave a comment.STEVE S.
Customer did not leave a comment.wLLIAM S.
Customer did not leave a comment.Dawn P.
Customer did not leave a comment.Danielle C.
Good serviceLUIS T.
The truck we reserved over a month ago was not working properly. They tried to change it out and there was a broken tailgate lift. NO one called prior to inform us. The truck was extremely dirty. It took 1 hiyr because the couldn't find the dolly or the blankets so we had to go to another store to rent this. No one checked the truck when we got back and then they said we were 3 gallons less on gas so they charged hours later. Lol. This place is not professional at all.Richard W.
Trailer did not have trailer hookup, fender was broken and rattling, husband owner told me to "buy new wires and I will refund you the money" I bought new wires and when I turned in the trailer the wife owner told me she would get her husband two different times but made no attempt to get her husband and when I handed her the wires she then told me to just keep them. Prior to returning trailer the husband called me and got rude with me asking me to bring the trailer back early because he has another family he needs to help. Although I had rented it for 24 hours, still needed it, and told the husband that, he got mad and hung up on me. Not professional, not friendly, I was lied to and cost me an extra $30 for their negligence but if you have patience and need a uhaul youll get one. Only reason I give 2 stars is because they were open until 9PM and had a trailer I could rent. Everything else was just upsetting.Andrew D.
Terrible customer serviceShelly S.
Need more Trucks, had a very hard time getting a truck at a location I wanted. Also it was not the end of a month as one would first think. But overall it came out pretty good.Michael G.
Dirty faculty, rude employee, no communication, truck was filthy, check engine light, no mufflerDavid M.
Customer did not leave a comment.Diana A.
Too many extra fees added to where you still owe money to this bender.Zaviera B.
Customer did not leave a comment.Osvaldo G.
Customer did not leave a comment.NOEL F.
Only recommendation would be to put tongue jacks on trailers. I picked it up by myself and was barely able to get it up on the hitch.Mark S.
Good customer service. â™¥â™¥â™¥â™¥â™¥ramos J.
Customer did not leave a comment.Manuel G.
Nice clean trucksDARYLE H.
I was given the smaller U-Haul when I reserved the medium size one. The U-Haul stunk so bad and was dusty and dirty in cabin and actual box had some white dust all on floor so had to sweep that so it would not get on my belongings. The people at the store I pick it up from look either tired or like I had bothered them and I dealt with two different people at pick up and drop off. Never again!Doraida P.
We reserved a dolly and furniture pads but when we got to the location we were told he had neither. That is the only thing that would have definitely helped out. Other than that he was very nice and the truck was in great condition.Dustin W.
Horrible experienceJim G.
Operator was fairly nice even let me leave my car there while I used the uhaul for the night which I appreciated very much. Truck it self was dirty and smelly though.Charles W.
Customer did not leave a comment.Miguel V.
I scheduled a pick up for a truck and a tow dolly. I get to the location and it's a tan down gas station and they didn't know shit about the order. I basically had to reorder it and wait for them. When I arrived the tow dolly was not safe to drive at all. They had no idea what to do. Called u haul and got no help. Was told I would get a refund. Never received one. So I payed for a tow dolly I never used. Very disappointed and would not refer or use u haul again.Alec K.
Customer did not leave a comment.Elizabeth F.
Customer did not leave a comment.Matthew P.
Did not have a dolly available, truck was dirty and no gas. Still got charged a cleaning fee and for gasFrederick B.
Dirty store, DIRTY, truck needs brakes, runs fine, drives goodDavid S.
Customer did not leave a comment.Raul S.
The store owner made statement that I could only pay with a credit card, and this was something that U-Haul required. I debated that with him because I had rented 3 weeks prior and was able to pay with my debit card. Then he proceeded to say it was his policy. Then without asking me the total mileage I would be traveling he automatically billed me for a 100 miles and I was just traveling within the same city limits. I would definitely not visit this site ever again, nor will I recommend it to anyone else. Horrible experience.CHELSE B.
The customer service needs improvement on how to communicate with clients. The truck was super dirty.Lydouine J.
I waited more than an hour on the dealer at the location he was most disrespectful. Once I received the key and went to the truck I politely asked if he check the trucks before they are rented because the truck was filthy. He responded that the who clean boy who cleans was not here to clean and he just got here so if I don't want it I should leave if. I told him his response is unacceptable to any customer regardless of their need. I went to the Winter Haven location and a very courteous agent located another vehicle at this point I contacted the cooperate office and state my complaint. Other customers were desperately waiting, this dealer was my worst nightmare at Uhaul and he should not serve the publicLOLETA G.
Customer did not leave a comment.Wilhemena Z.
The truck was absolutely disgusting and dirty when we picked it up. Then they charged us a cleaning fee. I will never use this location again and I am highly unlikely to use U-Haul.Jessica H.
Customer did not leave a comment.Johanna F.
Was also pleased with the drop off , all went smoothlyBetty W.
Nice customer service good peopleDARYLE H.
I would also recommend this locationKofii L.
Customer did not leave a comment.William D.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.Cari R.
Good customer service great peopleDARYLE H.
Have someone at this location that knows how to operate the system. The owner was angry that I contacted UHaul customer service because he was not at the location when I arrived. The owner's wife had no clue on how to operate the system and made me wait almost an hour until the husband returned to the store. He was irate. Very disappointed!RAMON D.
Customer did not leave a comment.lars C.
When I arrived to rent truck, I was told that person who did rentals was not there, even though I had reservation. Took 2 phone calls to customer service to get it resolved. Truck was dirty. Dolly and pads were not inside truck and when I ask, I was told location does not have furniture pads. Bad experienceEarnest B.
The reason why I was very up set I call for a car trailer no a actual truck the India guy still charger me for a truck for 2hr $98 and the he throw the key like I was wrong !!!! I broke it down what I said then a lady India believes he's wife then help me but I still have charge $98 plus $58 can't understand the reason how this ppl can get alway with simple thing the reaso I stay and try to order is that my wife was broke down in the street!!!! That allRICHARDS M.
Very helpfulRonny S.
Customer did not leave a comment.leonard W.
Have the proper accessories.Jason G.
Pick up was fine. Drop off was awful. Dropped trailer in empty space and attempted to complete drop off inside. Clerk did not speak English and was unclear on what she wanted other than she wanted it moved elsewhere because no man was there. I could not move trailer anywhere close to where it was because there was a bbq trailer set up. I returned through the website and that was much easier than trying to communicate with someone who doesn't speak English.Holly A.
Customer did not leave a comment.Chelsea L.
Door in the back needs a little greasing for better opening and closing very hard to open and close thank youGilbert C.
Customer did not leave a comment.Gabriel B.
Nothing, everything was great for me!Erica D.
Customer did not leave a comment.Julio L.
Customer did not leave a comment.GLORIELYS R.
Location is also a Gas Station. Lone attendant could only serve Rentals when Gas customer finished UNTIL help arrived. Spent a bit more time there than I wanted.Wayne B.
Customer did not leave a comment.Luis R.
Customer did not leave a comment.Ana S.
Location is also a gas station. Only 1 attendant to serve both gas customers and rental clients when I arrived. Had to wait until rental representative was available to complete pickup.Wayne B.
Customer did not leave a comment.ANGIE A.
Customer did not leave a comment.Gracie M.
Customer did not leave a comment.Sherry W.
Trailer drop off location was dirty, near dumpsters and smelled terrible. Good thing is that it was close to the house and drop off only took a few minutes so it was convenient.Kevin F.
Customer did not leave a comment.Matthew C.
I returned the vehicle to them in the morning around 10am. They just said I return it at 9:30pm. If I was this company I would retrieve my vehicles back and find a more responsible person to run your extension of the business.Brian W.
yes. nice people 👍sergio R.
I was basically forced to rent from this location because the other locations didn't have the rentals I was looking for. The man working is extremely rude and insisted on taking my credit card in the back to â€œdouble checkâ€ it before giving me the key even though I had already verified all my drivers license and payment info through the online check in and the charge had already gone through on my card. I explained to him I've never had to do that at any other location renting a uhaul and I've rented many, but he refused to give me the key until I did.Josie J.
Customer did not leave a comment.Wayne M.
good Customer serviceMarie K.
The customer service was absolutely terrible. I'm a loyal Uhual customer and this was the worst experience I've had so far. They gave me a truck that was absolutely filthy and when I asked them to clean it, the refused to clean it. They told me if I don't like it that I should go somewhere else. Also the gas was on E, no fuel in the truck. I will never recommend this location to anyone.Shane D.
Customer did not leave a comment.Thomas D.
A closer rentalRobert D.
Customer service was horrible! The woman was nice but not helpful, the guy was horrible because he was sitting on his phone and did not get up to respond or help until 10mins after I was there. I had to unhitch the trailer myself and asked numerous times for a receipt at which the guy was reluctant to give. Just a terrible experienceSabrina F.
Amazing experience will definitely be using them again thank you. Great customer service 5 starsCesar H.
This was the worst costumer service I've ever received in my life! I won't never ever again rent something in this location.Felix B.
Always a pleasure to lease from hereRichard L.