Customer Reviews for Hasty Market 460
(U-Haul Neighborhood Dealer)

81 reviews

392 Concession St   Hamilton, ON L9A1B7

(289) 975-4611

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 9:30 am - 4 pm

Services at this Location:

Contact Us

(289) 975-4611

392 Concession St
Hamilton, ON L9A1B7

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 9:30 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The day I picked up the van it was snowing. I'm not sure what type of tires were on the vehicle but I noticed that the tires slip a little bit which is unsafe. The tire most likely has to be changed. Also, I asked the front desk whether they have any snow brush because I saw the van is fully covered in snow. Anyway, I ended up brushing the snow off the windshield with a piece of cartoon which isn't exactly the most decent way to do it.

Seyed K. 
Rating:
3.0

The location was fine, but U-haul didn't call me to tell me that my pick up location had changed, even though they said they did. I never received a call and when I went into my reservation portal, the pick up location still indicated that my pick up location was at the previous location, not the updated one.

Jeanne D. 
Rating:
3.0

Customer did not leave a comment.

Tamara H. 
Rating:
1.0

The truck sounded terrible, pulled to the right. Agreement indicated quarter tank of gas. The gauge indicated only 43 miles to empty. Have used Ihaul before no issues. This time not so good

Giovanni S. 
Rating:
5.0

I was disappointed in the wait time for my contract to be approved. I had to send a message via the messenger option saying I was at the truck and waiting or further instructions on getting the key. Once approved the erk at Busy Bee was very friendly so no problem there. I got in the truck and there was garage and receipts in the cab which I took a picture of and attached to the contract. The truck clearly was not cleaned between uses and considering we are in a pandemic I was not impressed. I have used uhaul many times and was very disappointed in this recent use. The person helping me was also annoyed

Lindsay M. 
Rating:
2.0

I don't know if it's the connection, program, or hardware that is the issue. The point-of-sale handheld device where you sign the contract and enter the credit card is unuseable at this location. I am VERY uncomfortable with "things going wrong" while my credit card is inserted in some janky pos. I probably wont go back to this location. The guy was nice enough, but this is unacceptable to me

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Edison S. 
Rating:
5.0

Customer did not leave a comment.

Edison S. 
Rating:
5.0

Customer did not leave a comment.

Edison S. 
Rating:
2.0

Customer did not leave a comment.

Darrell T. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

ATA M. 
Rating:
3.0

The truck was dirty inside: drink spill, dusty dash, cargo door would stick, driver's side mirror was stuck so it showed the side of the truck not the road (the small wide angle mirror was able to show the road.

Paul M. 
Rating:
1.0

Location was not able to quickly get me my rental despite my having booked and arranged everything online through u+haul,.com

Bruce M. 
Rating:
1.0

This was the worst possible exchange. I went to get the truck.fill put the forms and then pay. I go to drive away and a woman and store attendant are flagging me down. Apparently this specific truck was reserved for this lady but I'd also reserved a truck.id already signed the papers and payed and had a legal rental agreement in my hand and then the woman started getting irate and I had to tell her to shut up. In the end this caused me a lot of stress and I even had to give the lady 50 bucks so she would de escalate. How does this happen.i was even more rushed for my move and my people were all pissed off at me. I be thinking twice before I can again. But I'd like to hear your comments on this.

Kyle A. 
Rating:
3.0

This is not me. I did receive 2 copies of a receipt and a confirmation return email, but wrong name, wrong country, plus, you know, I didn't rent anything.

Deanna C. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
4.0

Customer did not leave a comment.

Irene G. 
Rating:
4.0

Please inform people that this location and perhaps others as well, charge extra for using credit card. I was not informed by the representative of an extra charge. NOT PROFESIONAL!

Maciej B. 
Rating:
1.0

I would not recommend anyone pick up this location. The gentleman who ran the convenience store complained to me after I spent more then $500 on a truck that he had lost 2 customers while he was serving me durinv pick up. We received the truck with almost an empty tank of gas which he did not know about, and clearly had not checked himself. He didn't bother to check the mileage either, we had to check and make sure it was correct upon both pick up and return. Upon returning the truck, he tried to double charge me, telling me he had only taken a deposit, even though I had already paid up front, and told him that multiple times. Right when I was about to pay, he actually checked his paper work, and realized I was correct. Would not recommend this location.

Heidi F. 
Rating:
3.0

Customer did not leave a comment.

Cunrong L. 
Rating:
4.0

Just have some packaging supplies available.

Syed H. 
Rating:
5.0

Customer did not leave a comment.

Johnson B. 
Rating:
4.0

The uhaul sig/payment machine woudn't load properly, so I had to enter my credit card info on the service persons phone. I am uncomfortable with that but there was no other way at the time to complete the transaction. Otherwise went very smoothly

Robert M. 
Rating:
2.0

The location is a variety store not a vehicle rental location.

Wayne S. 
Rating:
4.0

Customer did not leave a comment.

Jesse V. 
Rating:
5.0

Customer did not leave a comment.

Johnson B. 
Rating:
3.0

Customer did not leave a comment.

Kim B. 
Rating:
2.0

We booked over a month early to ensure pick up in our city only to be informed that one way rentals can't be booked at specific locations just a few days before pick up.

Terrence E. 
Rating:
3.0

I ordered a truck online with an appliance dolly when I picked up the truck they told me they had no dolly.. they sent me to another location that would have it and they didn't have any either.. finally I found a dolly at a third location..

Luigi C. 
Rating:
5.0

Customer did not leave a comment.

Neill S. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
1.0

I have beeln charged double for my rental, and when i booked the safemove was 15$ and my final bill reflected that as 30$ and rent went up to 39.99$ from 19.95, not sure how?. The total bill for 4hrs was 109.45$. That is ridiculous. I will never take it from here.

Mir Osman A. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Harpreet K. 
Rating:
4.0

Customer did not leave a comment.

Tavis A. 
Rating:
4.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Kestin G. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
3.0

I arrived to pick up the truck and it hadn't been returned yet so I had to wait and call Uhauls customer service to try and get a different truck. By the time I got through to customer service, the truck arrived and I was able to go from there. It was still very inconvenient and delayed my move by about an hour.

Holly D. 
Rating:
1.0

Did not go over the vehicle with us. Did not have dollies told us to go to a different location for them they MIGHT have them. Reserved a 20ft got a fifteen was not large enough so we had to leave stuff to pick up this week. (3 hour drive). Very disappointing.

John T. 
Rating:
5.0

He is soo respectful guy

NASEEMMATTI SALI G. 
Rating:
3.0

Customer did not leave a comment.

MONIKA B. 
Rating:
5.0

I was very happy with the service. Thank you

BRANDON S. 
Rating:
4.0

Customer did not leave a comment.

William I. 
Rating:
5.0

Service is amazing by Dee and Victor. They understand people and put them first which is a so refreshing. Ronn Mattai

Deoraj M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
1.0

Fuel reading was wrong. I went 15 Miles, put 10 Litres of gas in it. Brought it back and the guy said I still had to pay for an additional 10 Litres of fuel based on the gas gauge. Gauge was incorrect or malfunctioning. So I spent an additional $16 on gas. So either the U-Haul Vehicles are very inefficient or I was really 'ripped off'. So in total I paid for 20 Litres of gas... that means that that vehicle got 15 Miles/20 Litres or 0.75 Miles/Litre of gas... or 1.2Km/1Litre of Gas... boy I will never rent a UHaul Truck again and I will be sure to tell everyone I know about the 'rip off'. I believe I should be refunded the $16 I was overcharged for gas when I brought the vehicle back... then I would feel like things were 'right'.

Bruce K. 
Rating:
1.0

I was in front of customers and the guy took them first because they were regulars at the hastey mart, then he dealt with the phone and made me wait even longer. The truck smelled like an ash tray, he allows his customers to smoke in the truck which is illegalb in Ontario, and doesn't even deep clean the trucks. when I told me I have asthma and that I could have an asthma attack he didn't care, he would c

JUSTINR B. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Dealer wonderful. Read my previous comments about U-Haul themselves. They stink.

George B. 
Rating:
1.0

Too many extra fees

Lyba S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
3.0

Location was fine. Was good to have a dedicated parking lot for drop off instead of the side of the road like the pick up location (Basso Lounge in Toronto).

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Chrystella C. 
Rating:
2.0

Store was not trying to understand what client says

Abhishek S. 
Rating:
4.0

Customer did not leave a comment.

Julie E. 
Rating:
1.0

This is the 3rd email you sent me. Wrong email address Please review your records

Robert H. 
Rating:
5.0

Great customer service and will use this service again and recommend to my friends this location is awesome!

Howard C. 
Rating:
3.0

Uhal service are the best.I am thankful for having you.Only the customer representatives need to improve their communication skills,otherwise everything was perfect!

kulizic J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Having lights near the vehicle would help with pickup inspections and taking pictures of documents and such, it would also, be useful to somehow encourage people to park away from the wall, because when the wall is too close, you can't take a picture of the truck or even see it properly.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Kayla S. 
Rating:
5.0

Customer did not leave a comment.

SIYAO Z. 
Rating:
1.0

System down took me 1 hour to get the truck not the same one I wanted but I had to take it took my information wrong.

ziazoon A. 
Rating:
2.0

It would have been a lot easier to drop off and park if there were signs designating where trucks are to be left. A truck was blocking the entrance driveway and a huge vacant lot was posted with signs saying "Authorised use Only" and also had its access curbs blocked. What a sh*t show. You had to drive past the corner store to actually see the U Haul sign on the face of the building. Sigh..... On the positives, the fellow in the store was pleasant and loaned me his broom to sweep out the truck.

Joanne K. 
Rating:
5.0

Customer did not leave a comment.

Piotr S. 
Rating:
4.0

The box of the truck wasn't cleaned at all before we picked up the truck. There was a lot of debris and the cabin was also not cleaned. There was customer information from the previous renter and garbage as well. When I informed the u-haul representative of this when dropping off the vehicle, he did not seem concerned or to care at all.

CASSANDRAPATRICI H. 
Rating:
5.0

Customer did not leave a comment.

Carmen L. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
2.0

Make sure ALL representatives are FULLY INFORMED of policies and procedures!

Peter A. 
Rating:
4.0

Vehicle was not fully cleaned, had sunglasses and a used mask inside. Person who helped me was nice.

Darren M. 
Rating:
2.0

Social distance check in didn't work, took 30+ minutes to check in and go.

Dana H. 
Rating:
5.0

Customer did not leave a comment.

Ruth Anne V. 
Rating:
1.0

Customer did not leave a comment.

George C. 
Rating:
3.0

Small business owner was friendly and helpful.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Lovely gentleman at the hasty market. He helped when i was unable to open the lock for the key. He was fast going through the truck on return. Overall very pleasant person and the equipment was very clean and well taken care of. Will be going back here again.

Hannah G. 
No reviews have been submitted for this location.

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