Comentarios del cliente para Hasty Market #40

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hasty Market #40

Grado total:

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William M. en

Grado:

Your agents were polite and professional. The only issue was that I was not able to change my drop off location at time of pick up.

Katherine H. en

Grado:

Vehicle was rented at Coventry location. When arrived to pick it up was told location had changed to hasty market. They did not have the 10 foot truck I rented. Had to take a 15 footer. The vehicle had pizza boxes and pop cans in it.

Cho J. en

Grado:

El cliente no dejó un comentario.

Bridget M. en

Grado:

El cliente no dejó un comentario.

Irina N. en

Grado:

El cliente no dejó un comentario.

Ho Chit S. en

Grado:

El cliente no dejó un comentario.

catherine r. en

Grado:

El cliente no dejó un comentario.

Najeebullah M. en

Grado:

El cliente no dejó un comentario.

Shawn H. en

Grado:

El cliente no dejó un comentario.

David Michael J. en

Grado:

Don’t allow a customer to reserve an appliance dolly when the location cannot provide one.

Raymond S. en

Grado:

Have a sign near the trucks to tell people the office is inside Hasty Market.

Lynn H. en

Grado:

It would be best to provide vehicles with full tanks of gas because it is very difficult to know how much gas the customer is required to add when returning the vehicle.

Lorne W. en

Grado:

El cliente no dejó un comentario.

Daisy M. en

Grado:

Why am I being asked for a gas receipt? All I have to do is to fill it up to the level when I got it right?. I got it in full so I fill the tank to full,I don't see why should i give a receipt for gas. Just wondering.

Gerry N. en

Grado:

El cliente no dejó un comentario.

Yousef N. en

Grado:

I booked a Uhaul van On Jan 9th to be picked up on Jan 10th at 7:00PM from Lams Petroleum gas station, the van was for picking up a couch I have committed to buy and pick up at 8:00PM on the same night, the location was 15 minutes away but the couch owner made it clear that she is running on a tight schedule, so I made sure to give the van picking up process enough time. I got to the location 6:50PM and tried to pick up the van, the Uhaul application kept saying I should come back to this location at 7:00PM, so I waited for 10 minutes and tried again, same message. I tried form Safari (iPhone browser), same message. I asked the gas station attendant, he answered that he doesn't work for Uhaul and he needs a key number. I got in touch with Uhaul service line after a 10 minute wait, the agent changed the pick up time multiple times in efforts for it to work for me, but it didn't. I tried another phone, made sure the location services where on, no luck! The couch owner wants to leave by now, because it was almost 8, so I offered 50 dollars more on the original price just for her to wait longer, she accepts. All of this happened while I was in my car with the heater on(car idling) because it was -26C ! Uhaul's system and customer service didn't perform up to expectations, and I have incurred a charge because of that! I ended up going to a new location, and start a new contract!! Contract number (81551243) I am disappointed at the service provided, and I am sure you can hear that in the many phone calls I have made to Uhaul that night between 7:00PM - 8:13PM I kindly ask Uhaul to reimburse the amount paid that night as I have incurred extra charges (the increased couch price + Idling the car for an hour and a half) because of the broken system!

hao y. en

Grado:

the truck is poorly maintained, barely drivable with very loud noise.

jose isidro g. en

Grado:

El cliente no dejó un comentario.

Julie G. en

Grado:

El cliente no dejó un comentario.

Luis P. en

Grado:

U-Haul as a company is an absolute mess and I wouldn't recommend it to anyone. The man at the Hasty Mart is so lovely but other than that this experience was in it in Total failure. after making a reservation well in advance at another location we were informed last minute that we would have to pick up at this location and drop off in Orleans. this happened after a phone call that U-Haul made to me offering me a promotion for a free 100 km if I took a flat rate. Boy do I have regrets about taking this deal. apparently taking this promotion meant that I would have to pick up and drop off at different location which I was not told and changed the status of my rental from in town to one way owing to the fact that it would be picked up and returned at different locations. For a small move and a 15 foot truck this ended up being a huge headache. we called and ask to have all returned to the same location we picked up as it was not convenient but more convenient than the other location. Although still a lot less convenient than our original location. Evidently calling to change the location of drop off again voided that deal I was offered and I was asked for an additional $40 for the mileage when I dropped the truck off. Total headache. Total waste of time. And all this for a deal that I didn't end up getting. Special no thanks U-Haul.

Donald W. en

Grado:

The registration on line worked. The van was ready. The paper work was simple. The drop off took 2 minutes. The staff was efficient and cordial. I intend to rent again from this location.

Robert M. en

Grado:

Vehicle was clean however it was very low on engine oil. Low oil alarm came on before the vehicle left the pick up location. Down at least two quarts I would estimate.

Scott R. en

Grado:

I dropped off the truck at 11pm on Dec 8. The receipt they sent me shows I dropped it off at 10:39 am on Dec 9 and charged me an extra $40 for a day. I used the truck 2 days and paid for 2 days. Now you are charging me an extra day. The gas amount is the same as when I took the truck. Between a half tank a 3/4 tank. I have a picture to prove it. You have charged me 19 for gas! This is fraud

TERRI H. en

Grado:

I was very happy with the service and the price.

Carmen S. en

Grado:

El cliente no dejó un comentario.

Candace O. en

Grado:

I submitted everything on line as it promised to speed up the process. I cam into the Hasty market and was the third customer in line. I patiently waited my turn but the clerk refused to deal with me and waited on 3 more customers before he got to me. He then asked me every question that I had answered online. He then said I had to sign a couple of documents and that was without looking at the vehicle. I insisted that I needed to see the vehicle before I signed anything. he was annoyed. When I brought the vehicle back I was charge $10.00 more than the agreed upon price and the clerk could do nothing about it. The clerk also asked me to get the blankets from the vehicle which I folded and put back into the bag. He then pulled each blanket out to count them and told me that I did not fold them correctly. this is his job not mine. The blankets were to be in the rental vehicle but were not I had to ask for them and drag them to the vehicle and then I had to drag then back just to be told I did not do it correctly. That is uhaul's job, not the customers. The clerk was very rude and not helpful at all. I would never recommend this place to anyone even though it is convenient to my many neighbours whom I know.

Jessica S. en

Grado:

El cliente no dejó un comentario.

CLAUDE L. en

Grado:

Never again

Evan D. en

Grado:

Everything. A nightmare every time I book with Uhaul.

RAWAD G. en

Grado:

El cliente no dejó un comentario.

Terry W. en

Grado:

When I rented the van I asked whether the rental included some free mileage, and the agent said the first 50 km were free. However, that was not the case, and I was charged for every km driven. Not expensive, as I only drove 25 km, but I feel I was misinformed and the agent was incompetent not to know basic rental charges.

HA L. en

Grado:

El cliente no dejó un comentario.