Employees are so courteous and attentive, and the Uhaul truck runs like a champ! .thank you
DOMINGA T
Customer Reviews for Orchards Center Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very uncomfortable truck to drive. No leg room for the driver.
Michael WAgain, U-Haul app did not work at this location so had to inform customer service over the phone that I was dropping off truck & putting key in lockbox.
Janet SThis is not the location that I called a week in advance and reserved a truck from. The gas tank was empty! It has taken already 4 days and I still have not been cashed out and not credited the $35 that was owed to me because I put gas in the tank. This location was not the problem U-Haul is the problem
Dawn EThe lady who checked me in was absolutely amazing. She addressed the reservation issue caused by my pickup area and was able to get me checked in for a return.
Timothy WThe guy was very helpful and it went smooth.
Jodi BInside of the unit had debris still. The cabin was clean. Working with staff was extremely pleasant.
Janet SDevin was very helpful and friendly in his approach and with the customer service he supplied. Good experience. Truck worked perfectly.
Robert SThis place is confusing; the vehicle is parked in business parking lot, no idea who and where you need to talk to. After calling and being directed to self-check workout getting the code to unlock the truck. Then, I need to go to the office to get multiple codes configure out which one I need to use. At drop off, office sign shoeing open, tang the bill to be promised to see someone in ONE minutes, not unlike fifteen minutes later someone unfriendly showed up with attitude, waited another 10 minutes to get the ok to leave agyervtruck to inspection. All together I've waisted 45-60 minutes to receive and returner the truck back.
Ayman OAbility for them to change the rate. They charged us for two days instead of one and can’t refund us the money
Starr MDevin and Mike were very helpful and accommodating for my move. Thank you U-haul
Gretchen HTruck was dirty, but that's okay. It ran great & did the job, & the gentleman working was extremely helpful, kind, & efficient.
Moira KTruck was clean and full of fuel but alignment was off and small stuff like that
Kelly SReally nice and friendly
Diana CThe ladies that work here are super friendly and knowledgeable. We enjoyed chatting with them very much.
Sara BNothing 🤪
David FOk as far as spotting the parking area but no signs for office. Confusing.
Robert WCharged for fuel when I filled it before dropping off with gas receipt. Customer service could use improvement
Jennifer BThe $1.59 per mile is outrageous and will probably not be using U-Haul again for that very reason.
kim cGlad the person I explained to helped me credited the furniture pads and furniture dolly I didn't have.
Alan YMike is fantastic! He helped me choose the perfect size truck and recommended all the right equipment I needed to make my move as easy as possible. Very fast and efficient. Thanks Mike!
Trish KI truly feel that the mileage amount from my door to the door I traveled to was far less than what you indicated.
PAULA EThe staff here is wonderful. One of the best customer service experience we’ve had.
Damon WWe still had to go into the store to do the mobile check in and the office is off site from where you pick up the trucks.
Britten ETruck bed was very dirty so we put a tarp down to keep furniture clean. Other than that everything was great!!
LINDA HClose to where I live and pretty easy to figure out the online sign in to check out the truck. Got the job done.
Tracy HVery kind and helpful service!
ISABELLA RMike was friendly, funny and knowledgeable. Thank you for a great experience.
ROBERTA ATruck fuel gauge showed empty when I picked it up. Seat belt sensor was broken and made noise the entire time I was droving
Matt SThe location and clerk were great, but the doors had to be slammed hard to get them shut. The brakes were iffy -- should be checked as I had to really step on them (though in comparison maybe my car just has great brakes!).
Connie MGreat service friendly, gave us some discounts
James WMike really helps and gives good instructions. Thank you!
daniel sThe Uhaul app wasn’t working, so had to spend time on the phone with customer service to get the key. Make sure the app is working for self check in!
Jason PThe guy giving us our truck was very pleasant and helpful. the equipment was clean yes. the mother's attic part above the cab leaks. 2 boxes that were up there were soaked after torrential downpours on one hour drive home and waiting for unload I took pictures of the pools of water.
Charles CFor the self return through the webite to be worked on, that was our main issue. The employees were wonderful and very understanding and helpful, the truck drove great and was easy to drive/use. The customer service hotline could use some work, took us 45 minutes to reach somebody.
Abigail RGreat experience! The staff was very friendly, and efficient. Mike was nice enough to drive the truck to the back lot in a 100 degrees for me!
BECKI IMike at the location was great. Customer service was incredible. I will return to this location in the future because of him!
JASON FExcellent service provided by the people at the storage unit. Understood my woes and were patient with me every step. If I ever need to rent again, I will choose them first.
LUKE DMike was extremely helpful and gave great customer service
JEFFREY F