Customer Reviews for Hartly Feed & Hardware Co
(U-Haul Neighborhood Dealer)

119 reviews

324 Main St   Hartly, DE 19953

(302) 343-7497

Office Hours

  • Mon-Fri: 10 am–1:30 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(302) 343-7497

324 Main St
Hartly, DE 19953

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–1:30 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The site had poor lighting and the building looked abandoned and unsafe. Would not recommend

michell overton 
Rating:
4.0

No complaints, your current process is fast and efficient.

Vaughn Bratcher 
Rating:
5.0

Customer did not leave a comment.

Charles Helwig 
Rating:
5.0

Customer did not leave a comment.

Patricia Reynolds 
Rating:
5.0

Customer did not leave a comment.

quintin lapp 
Rating:
5.0

Customer did not leave a comment.

Phyllis Swift 
Rating:
1.0

Don’t use this location run down looks likes it has been closed up. Padlock on door.

Kyle Bielby 
Rating:
2.0

The guy there was slow and he was the only person there so everyone else waits in line for him to do everything, one order at a time.

Lane Worrall 
Rating:
3.0

Customer did not leave a comment.

BRUCE WEDDERIEN 
Rating:
5.0

Above friendly and helpful. Loved the hardware store. Gave me a free bottle of water for my drive back to Jersey!

Margaret Mcewan 
Rating:
5.0

Fantastic service. Very helpful and friendly.

Mark Hollinger 
Rating:
5.0

Customer did not leave a comment.

JOHN RAFTI 
Rating:
3.0

Make sure that the drug paraphernalia has been removed from the truck before renting it to the next customer. I had already driven the truck from the pick up location to my house where my daughter discovered a pipe (and we’re not talking a tobacco pipe) and lighter between the hood & the windshield. Thank god she saw it before we started out on the trip bringing the furniture stores in garage to the new place..

Dale Franklin 
Rating:
5.0

Customer did not leave a comment.

TAWAKAL ULLAH GONDAL 
Rating:
5.0

Customer did not leave a comment.

donald benson 
Rating:
5.0

Customer did not leave a comment.

Mike Dashiell 
Rating:
5.0

Customer did not leave a comment.

Ammon Miller 
Rating:
5.0

Customer did not leave a comment.

Lewis Lott 
Rating:
5.0

Customer did not leave a comment.

Ricky Everett 
Rating:
5.0

Customer did not leave a comment.

John Sylvester 
Rating:
5.0

Customer did not leave a comment.

debbie pinckney 
Rating:
4.0

I had requested and reserved a CARGO open trailer with a ramp. I arrived to find that a closed trailer was my only choice. I needed the ramp.

DOUGLAS PROSTKO 
Rating:
5.0

Dave was really helpful and talked us through each step of the way. Excellent service.

PAUL GLOVER 
Rating:
3.0

I think mileage rates are a little high

Nychelle Louden 
Rating:
5.0

Customer did not leave a comment.

Randall Meding 
Rating:
5.0

Customer did not leave a comment.

Thomas Tardive 
Rating:
1.0

Customer did not leave a comment.

Donnet Smith 
Rating:
1.0

Customer did not leave a comment.

Cierra Ruffin 
Rating:
5.0

Customer did not leave a comment.

Chris McCabe 
Rating:
5.0

Customer did not leave a comment.

ricky everett 
Rating:
2.0

It is no direction to where to park or how to get there. More communication should be available due to get returns after hours

Sandra Stopa 
Rating:
5.0

Customer did not leave a comment.

Ricky Everett 
Rating:
3.0

Small town old building. Given location I don’t think you could do much more with it. Is what it is. Very nice gentleman running the old hardware store.

John Winters 
Rating:
5.0

I wasn’t told that it didn’t have a ramp so I found out once I got it to my house

Marie Slaughter 
Rating:
5.0

Customer did not leave a comment.

Jack Heavner 
Rating:
5.0

Customer did not leave a comment.

Robert Baker 
Rating:
3.0

The truck had damaged that was not marked prior to my taking possession of it. Right rear tire was low on air. They did fill it up when I pointed it out to them. Truck had 1/4 tank when I received. I was told it had to be returned with the same amount so I should fill it up with the distance I would be traveling. As can be see by the people checking it in I returned it with 3/4 of a tank of gas so there was no need to fill it completely. I paid $53.00 dollars to fill the tank. I would appreciate at least a partial refund since there was a half a tank of gas that I should not have put in the truck.

Steven Malkiewicz 
Rating:
3.0

Returning was easy and uneventful

Barbara Swalm 
Rating:
5.0

Customer did not leave a comment.

AARON QUAY 
Rating:
5.0

Customer did not leave a comment.

NEIL LEHTO 
Rating:
5.0

The location on Salisbury rd in Dover. Is the worst place. They gave my truck away when I already reserved it online. When I went to the hartly location another person had the same thing happen from the same location. That is a terrible way to do business. I will never use that location again. I will tell people not to use them either. Hartly was great it was a smooth transaction Kudos to Hartly

WAYNE OSBORN 
Rating:
5.0

Customer did not leave a comment.

Stacy Arrington 
Rating:
3.0

Customer did not leave a comment.

Shannon Costello 
Rating:
5.0

I had a great experience From the beginning of the reservation ,picking up the rental at the facility , dropping off vehicle .. Easy process !! Highly recommend to all my friends and family ! THANK YOU SHARIFF ( original facility ) And THANK YOU JOE (drop off)

Chan Chenh 
Rating:
5.0

Customer did not leave a comment.

Richard Crismond 
Rating:
5.0

Customer did not leave a comment.

Christian Kline 
Rating:
5.0

Customer did not leave a comment.

John Huff 
Rating:
5.0

Very happy with service at this location.

Ronald Caron 
Rating:
4.0

Customer did not leave a comment.

James Affeldt 
Rating:
5.0

DAVID IS EXTREMELY PROFESSIONAL AND A PLEASURE TO WORK WITH.

Blagomir Shkodrov 
Rating:
5.0

No improvements needed at this time. Customer service was great.

Sheila Pratt 
Rating:
5.0

Customer did not leave a comment.

Ron contee 
Rating:
5.0

Customer did not leave a comment.

Beth Berrie 
Rating:
5.0

Nothing, great customer service!

Bonnie Gladu 
Rating:
5.0

Fantastic local vendor

John Filicicchia 
Rating:
5.0

Owner was very pleasant and helpful. Provided everything I needed and helped me hitch the trailer correctly.

jennifer schmidt 
Rating:
3.0

Customer did not leave a comment.

Luis Mendez 
Rating:
5.0

Nothing!!!!!!!!

Carlton Kelly 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS BARTHOLOMEW 
Rating:
5.0

Customer did not leave a comment.

Keith Bessicks 
Rating:
3.0

Location is nice. I would suggest using the app to expedite the process.

Sequoyah Jones 
Rating:
5.0

The location was great, the U-haul corporate service is terrible. Please make a more concerted effort to contact me about my reservation being changed so as not to waste my time.

Steven Nguyen 
Rating:
5.0

Excellent customer service

Cyrena dickerson 
Rating:
5.0

Customer did not leave a comment.

stephen barr 
Rating:
5.0

great service great people

TIMOTHY RYAN 
Rating:
5.0

Customer did not leave a comment.

Jonathan Easterling 
Rating:
5.0

Customer did not leave a comment.

Michael Oset 
Rating:
5.0

Customer did not leave a comment.

Thomas Smith 
Rating:
5.0

Friendly and efficient

Helen Jackson 
Rating:
5.0

Greatly, personable

Roberta McKenna 
Rating:
5.0

Customer did not leave a comment.

Lisa Roman 
Rating:
5.0

Very friendly and professional employees. Greater with a smile.

GRACE CHASE 
Rating:
5.0

GREAT CUSTOMER SERVICE!!!!!!!! DON't CHANGE!!!!!

Delores Johnson 
Rating:
5.0

Everyone was great, love you guys.. see you in the near future.. need to do a rewards program... Have a great Holiday Season..

DENEEN TUNNELL 
Rating:
3.0

Customer did not leave a comment.

Michelle Stevenson 
Rating:
1.0

Customer did not leave a comment.

Timothy Deaner 
Rating:
4.0

Customer did not leave a comment.

Jennifer Ackenbrack 
Rating:
5.0

Customer did not leave a comment.

Randy Mcguire 
Rating:
5.0

Customer did not leave a comment.

David moss 
Rating:
4.0

Customer did not leave a comment.

John Levins 
Rating:
3.0

Customer did not leave a comment.

Michelle Silva 
Rating:
4.0

Customer did not leave a comment.

steven dalessio 
Rating:
4.0

Customer did not leave a comment.

Wendal Lundy 
Rating:
5.0

Great Service

JOHN POOLE 
Rating:
5.0

Guy was awesome. Hooked up the trailer and checked the lights and cleaned the connection. Very friendly.

Cory Williams 
Rating:
5.0

Out of all the times my family and I have used U-Haul this one in particular was very unique to us due to the professionalism, friendliness and overall pride in thier workmanship! I will most definitely be using this location in the very near and far future!! Thank you so much for the great experience Hartly Feed & Hardware!!

Steve Broadway 
Rating:
5.0

Customer did not leave a comment.

Kevin Talley 
Rating:
5.0

Customer did not leave a comment.

Tom Smith 
Rating:
5.0

Everything went well the owner came out and hooked the trailer up and made sure everything was good. Every other time at different locations I hook up and give them back the inspection form they don’t come out. This guy was awesome enjoyed just chatting with him

Bryan Johnson 
Rating:
5.0

Customer did not leave a comment.

Michelle Johnson 
Rating:
4.0

Customer did not leave a comment.

John Murray 
Rating:
5.0

Customer did not leave a comment.

ken olsen 
Rating:
5.0

Customer did not leave a comment.

Christopher Ackerson 
Rating:
5.0

Customer did not leave a comment.

Brian Lester 
Rating:
5.0

Service was excellent, very helpful and well informed. The easiest part of my move.

Donna Hennessey 
Rating:
5.0

I love U-haul and all it's locations. Perfect business model.

gerald smith 
Rating:
5.0

Customer did not leave a comment.

Tom Johnson 
Rating:
5.0

Can't think of a thing, they were professional, helpful and friendly!

David Jescovitch 
Rating:
5.0

Location was great, the only issue was the wheels need balancing on the dolly. Vibration at highway speeds. Other than that it was great.

James Vecore 
Rating:
5.0

on the 6x12 trailer put a crank lift on them --- too heavy to lift off to impossible pending the surface angle... Good I had my own jack. Might be good to provide a wheel chock too...

Gerald Merovitz 
No reviews have been submitted for this location.

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