tank was not full when picked up
Chad H
Customer Reviews for Hartleys Auto Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The system was down when we arrived for pickup and the ladies we super kind and helpful during a difficult situation.
Charles HExcellent performance and great people
Felicia PGreat, friendly service, and good, reliable equipment. They even lent me a taillight adapter to help me get the trailer lights working. Great people to work with!
Jeremi CThe trailer was dirty, salt-covered, and had a rust color in the interior. If you're going to hold customers responsible for the condition of the trailer then the trailer should be pristine when renting them. Front-Desk Individual stated that they normally don't rent anything past 4 PM even though there are reservations on the website up to 5 PM. The installer did not take it easy when installing the trailer but rather dropped the trailer onto the hitch very hard to the point where we had to inspect it before leaving to see if any damage had occurred to the trailer or the vehicle.
Scott CNo improvement needed
Daniel WI was satisfied with the equipment and customer service
Greg cCharged for going over 7 miles but had way more gas than started with.
JOSHUA FHead light on one side was out
Sam REverything was GREAT.!
floyd cThis is the 3rd time I’ve gotten emails in 2 yrs from this location about reservations I haven’t made or paid for, I’ve called and asked my email to be removed from whoever’s account with no change. So now I get to write a bad review
John HA+ Fast and easy to get in and out and staff where friendly
Carl Meverything went as expected
Patrick BThey hooked me up within a couple minutes and I was on my way. Hartleys is a great place to rent from.
David SA+
Marty MA++
Marty MTruck rode terribly. Vehicles should have some basic maintenance on them prior to renting.
Derek CThe staff were very helpful at Hartley’s, especially the man who helped me hook up the trailer.
Edward GLikely will be renting from them again.
Patrick BThanks for everything. Apologies for return late.
dorren bKeep on keeping on. Superior customer service! Makes me want to move again!
penelope cDon’t charge customers for damage they didn’t incurr
Lucas FThe worst experience ever!!!!!!!!!!! Called for help three times took over a hour to get the truck, the drop off was just as bad! Will NEVER do this again!!!!!!!! Thanks for wasting our time!
Chris CTruck was clean, husband said it handled well, better than he expected. Location is good as it is near interstate and a gas station.
DONNA CEverything was goid
Tonya JThere is very little service out there. Picking up the truck took forever since nobody was in the building to assist
Hendrick DI dropped off after hours so I had no contact with people
Jack MNo longer allow Hartley's to misrepresent and ruin U-Haul reputation. 1st they didn't have vehicle I reserved on the day I reserved it. 2nd no substitute/ replacement vehicle to rent me. 3rd they tried to correct their error/ excuse incompetency, by allowing me to come back following day to rent a different vehicle. (several plans intertwined & contingent upon one another had to be rearranged) 4th they made up for it by offering 4 days for price of 1 (keep truck all weekend) ($19.95 +tax & milage) 5th charged me $239.47 instead of $19.95 x 2. Wen they explained it to me, after I returned rental, I understand it to mean that I wouldn't have been insured over the weekend because they were keeping it a secret from you.
ami iI always rent from this location, and always professional and honest, and wholesome people.
kathy mStop the mileage fees. With the gas prices up It would make it easier to rent your vehicles. Make it unlimited miles like it use to be. Thank you
sandra sNothing, it's great the way it is !
Cynthia SVery disappointed I ordered moving pads online and when I went to get my rental they had none. Not sure who’s fault that is but why offer them if you can’t deliver the product the day of the rental That is my only complaint. But that was a huge inconvenience I was a commander of a uhaul in homer ny 40 some years ago. And I would have made sure we would have had the pads if someone ordered them
jerry HHave the tanks full and have customers bring them back full.
Vickie MI was in my way to a doctor's appointment. When the person in charge asked if I wanted help unhooking I was glad for the service. Nice folks. Oh , and I mention it was raining at the time. Nice folks to deal with.
Jay HGreat people inn the Cortland location definitely will recommend anyone to them
Mandi MI'm having issues with uhaul. If your told to drive 100 miles and the rate will be 49cpm, then you are charged 89cpm. A few week later your charged $1.09 pm. This seems to create a failure and an uneasy feeling of trust with uhaul. Would be nice to have this straightened out.
WILL MExcellent service. Very happy with the overall experience
Robert BGreeted several staff at drop off, none even acknowledged my presence, would never recommend this location for anything that involves the staff. Have used Uhaul moving trucks a half dozen times in the last 10 years and while nothing went wrong with them, the experience has gotten less pleasant and more impersonal every time. This holds true for this place.
RICHARDMARK JStaff was very helpful, friendly and accommodating.
David HNothing at all associates were very friendly and very helpful
stephanie lSame as above.
Kurt WVery helpful staff and cargo trailer was clean
THOMAS AThe process was very fast and without hassle
Enongene NEasy return.
Gregory FThe cabin smelled strongly of cigarette smoke. I'm not sure how you can control that but it was pretty intense.
Tom HA little tight with all the campers
Patrick BEverything great. I put a tiny bit extra gas and no charge for extra mile
Sibrunson RAbsolutely nothing.
steve b