Customer Reviews for Hartleys Auto Service Inc
(Distribuidor de U-Haul del vecindario)

1,020 comentarios

3830 US Rte 11   Cortland, NY 13045

(607) 758-3985

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(607) 758-3985

3830 US Rte 11
Cortland, NY 13045

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

AARONMARK P. 
Clasificación:
2.0

Rental was not available at the assigned time via mobile according to reservation. Had to wait an hour to pick up rental. Local U-haul did not honor contract. Had been upgraded from one-way with extra mileage due to lack of availability by U-haul service, but charged local per mile rate on final receipt. Local U-haul would not correct bill.

MATTHEWLOWELL S. 
Clasificación:
5.0

staff very helpful and friendly

SIVAS S. 
Clasificación:
1.0

I'm not sure if it's possible to improve this location. First, the truck was not available after I reserved it for after-hours pickup. There were no keys left in a lockbox for me to pick up the truck. The representative at the location claimed they had no record of me reserving an after hours pickup, even though it was listed in the reservation. Second, the location was 40 miles away from my location at the time. I had to make two trips to the pickup location because the truck was not available on the reserved date. There at at least 14 locations in my city, so there was no need to schedule a pickup 40 minutes outside of town. Third, the pickup location charged me an additional $2,433.16 after I had prepaid for the reservation. Even the people at the dropoff center said that it was ridiculous and that the pickup location ripped me off. I did attempt to get the charge removed by calling the pickup location, but they told me that they couldn't help me (even though it was clearly their fault) and that I would have to call the corporate offices to dispute the charges. Fourth, the truck was not clean when I picked it up. It was dusty and dirty. There was some blue liquid that had been spilled in the truck, which we attempted to clean up before loading our belongings. Quite frankly, I would never recommend this location in a million years. Furthermore, I suggest that UHaul drop this location permanently. They are severely damaging the corporate reputation.

GREGORYDEAN C. 
Clasificación:
3.0

Location was 54 miles out of my way. I'm sure this is due to the pandemic and everyone leaving NY this making the equipment availability an issue. But there was a truck available 5 miles from where I reserved.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLYJ H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELEIRENE P. 
Clasificación:
3.0

Every other time I have rented from here someone brought the truck down from the backroad where it is stored and went over it for damage. This time I had to go fetch it myself and approve it online. WI came back, the online check in was a mess. It asked me to take a picture of where I was parked, asked to allow location tracking and the asked to scan a barcode that doesn't exist. Then it froze up twice making me start over twice. This is not what one wants to do after a long day of moving. If management thinks these are improvements, they are not. One more case of a company finding a way to provide less service.

WILLIAMPATRICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENNAUGUST W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDADAVIS S. 
Clasificación:
3.0

I was dismayed to fill the tank after using the van with four and a half gallons of gas, I drove less that forty miles. I think there was not a full tank when I picked it up.

PAMELAR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

leyda C. 
Clasificación:
5.0

The Hartley's location in Cortland, NY has great customer service. The truck I reserved had not come in, but I was upgraded to a bigger truck plus given a discount for the inconvenience. Super happy I went to this location. The front desk person was very responsive. ¡Gracias!

LORRAINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
4.0

Please have return instructions posted for after-hours returns of equipment. Only afterhours return of a truck was listed.

Stephen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
3.0

The return process was confusing at best. When we arrived to drop off the trailer there was no one there, just a sign on the door that they were closed for the week (found out later it was COVID related). It was only after we went to check it in online that we found out that there were a bunch of online procedures that needed to be followed. These should be posted clearly so people know what they are. Also, not everyone has a smart phone to be able to check in with a QR code and a camera.

Cindy W. 
Clasificación:
5.0

The truck was old and not maintained. The brake light and abs light would come on and start dinging. Very annoying to drive like that.

DEREKW B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Talitha P. 
Clasificación:
5.0

The self check in and return was convenient because I was able to do this after the location's normal hours. It took some effort to learn the process the first time but most of the directions we clear and easy to follow.

Steven D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barry M. 
Clasificación:
5.0

Smooth experience.

Benjamin W. 
Clasificación:
4.0

Make sure when reservations are made. Equipment is available. I had to drive 100 miles from my home to get the truck and 50 miles in the other direction to get auto transport. I asked for extra time as I waisted 9 hours running around to get equipment. I was told no but could have extra miles. Court land uhaul rep were the ones who gave the extra days not uhaul themselves. Took four days to finally locate a truck. Reservations were made a month in advance. Since they had to split the orde they tried to charge more for transport because it was not combined. Uhaul did reimburse. As we have to make several trips over a months time and no guarantee of having the equipment I got discussed and instead of renting equipment for anywhere from $9000-12000 I went and bought a truck and trailer. Even though I may have to make extra trips between NY and Texas. At least I know I have the equipment to do it with and at the end have something to show for the money spent.

NEWELL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janet S. 
Clasificación:
1.0

I was scheduled for a 9 AM pick-up. I arrived at 11:30 and there was no truck available. I was not contacted or regarding the fact that my confirmed truck was not there. I had to call repeatedly to get updates. A truck from Syracuse should have been brought down for me. I picked up the truck 8 and 1/2 later than scheduled. Unacceptable!

Margaret D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOBRAY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward F. 
Clasificación:
5.0

I cannot think of anything.

Alfred P. 
Clasificación:
5.0

There is nothing to improve the customer service was good the vehicle was in good condition I got good gas mileage and the rates were affordable and appropriate I would recommend this location without any hesitation.

CR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIANS H. 
Clasificación:
1.0

Don't send the truck on the road with a smooth rear tire and the wires showing...they changed our pick up point and never notified us...could NOT talk to anyone at 1800 go uhaul..absolutely HORRIBLE EXPERIENCE...put in a complaint...still haven't heard from anyone...I KNOW UHAUL IS SO BUSY?????

EDWARDLEE B. 
Clasificación:
2.0

They did not have any moving pads to fulfill my order of 30 of them. The lady admitted that they didn't even look at my order prior to my arrival and that was their standard practice. Additionally, the lady was rude about the whole situation and didn't seem to care about what I ordered online - she basically said what I did online didn't matter as if they were not accountable to that order. Not a good representation for the U-Haul brand and the opposite of my experiences at a number of other U-Haul locations.

Vincent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomasz S. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLEENM N. 
Clasificación:
3.0

I was not happy with the knowledge of the customer service staff at location and at 1-800-Go-Uhaul. I explained my situation to the representative at location and they said I needed to call 1-800Go-Uhaul. When I did she said she would notate my file and I could call in and they would take care of it.. But they had no Redford of me called and wouldn't do anything. I have always used U-Haul for my moving needs. I am highly disappointed. Cliff Bottorff

Clifford B. 
Clasificación:
3.0

There were rusty nails in the cupholder of the Uhaul when I picked it up (after hours via remote pick-up). A more thorough cleaning would have been great.

Amy F. 
Clasificación:
5.0

Hartley's is top notch in my book.. they are all so helpful and have the answers to almost any questions you may have. Thank you again for the excellent customer service and attention to detail.

SHAWNEDWARD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle H. 
Clasificación:
4.0

The only issue was the lack of a barcode at the key drop box so I can check the trailer/truck in when I'm done. I called their service department and left a message. They promptly check it in so I would not get overcharged. Thanks Hartley's!!!!

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDKEVIN J. 
Clasificación:
1.0

Harvey's in Cortland, NY or, was it U-Haul in general, did not honor my reservation. U-Haul Regional gave me a $50 credit for which I am grateful, but that was not all. After making a reservation over the phone with U-Haul Region of Syracuse for 8:00 AM, the night before my reserved rental date, I received an email that the truck would not be available. When I called Harvey's, they said the Truck had been rented at 10:00 pm the prior evening for 24 hours and would not be available until 10:00 am on 6/11/21 when my reservation was for 8:00 am and made three weeks in advance. How U-Haul (whether local or regional, neither of which took responsibility and blaming the other) could make a reservation overriding an existing reservation is inconceivable to me if they only have the one pickup truck to rent. Then after getting a 12:00 noon pickup rescheduled and renting the truck for a full 24 hours to be returned on 6/12/21 at noon, I received an email at 5:30 pm on 6/11/21 saying that my truck was due back in at 8:00pm the same evening, even though it was rented through the next morning. When I called Harvey's they claimed no responsibility, and indicated that my rental was good for the full 24 hours and due in on noon, 6/12/21. After hanging up, suddenly I got an additional charge on my AMEX card. When I called back, they claimed no knowledge of that charge. What is going on with U-Haul. This is absolutely wrong and troubling. Upon return of the truck on 6/12/21 and asking the attendant at Harvey's about this, they claimed it was all U-Haul double booking the use of the truck, and U-Haul adding charges after only 8 hours of intended usage on a 24 hour rental contract. What? Give me a break! This is unacceptable! I have rented for some 15 years, twice a year, and never had this kind of service, or lack thereof. It is disgusting!

William K. 
Clasificación:
5.0

The staff was very knowledgeable and awesome. I will definitely recommend this location and I will return as well. Thank You

SHAWNEDWARD H. 
Clasificación:
3.0

No bar code at location Van was clean but did have a vibration in the front end

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay H. 
Clasificación:
5.0

These guys are super friendly and helpful!

Ariana E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARDJOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica G. 
Clasificación:
3.0

El cliente no dejó un comentario.

dAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin C. 
Clasificación:
5.0

The folks at Hartley U-Haul could not have been nicer or more helpful. Moving is not a fun experience generally and they made their part of our day easy and pleasant. They were very helpful, we found additional items there that we needed, and the vehicle was clean and well maintained. Would rent from them again happily!

Sandra R. 
Clasificación:
3.0

I just dropped off my equipment. Everything went smooth

Alissa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian D. 
Clasificación:
5.0

I think the truck needed mechanical attention, but the over all experience was great, and the location and staff are great

William H. 
Clasificación:
5.0

Best Customer Service, very friendly staff.

ELIAS C. 
Clasificación:
3.0

El cliente no dejó un comentario.

NORMAN JR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRILMARIE W. 
Clasificación:
5.0

The whole process was very easy and the workers were friendly and nice to work with.

Tracy C. 
Clasificación:
5.0

The service was amazing at this location. However, the website let me book in one location way closer to my house only to receive a call after I got the reservation that the trailer is actually located much much farther away. This was a huge inconvenience both for pickup and return and defeats the low price with gas cost. The website says trailers are available in locations that they are not. Please fix this.

Rachel G. 
Clasificación:
2.0

They let someone else use the motorcycle trailer even tho rented it out. The trailer we got had no working left signal or break light. It was lit up tho however. The license plate light was also hanging. On top of that it caused a lot of unnecessary stress loading and uploading and not to mention it just being in a regular trailer and having my item bounce around not in a wheel notch.

kEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELW F. 
Clasificación:
5.0

Have the rental ready to roll when at pick up site after on line sign up is complete.

Mark F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHELBYARLENE M. 
Clasificación:
1.0

Make sure the vehicle has insurance on before you rent it out to a customer so we don't get pulled over by the police. that's what happened to me

WALTER C V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIERRAG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Very responsive and polite staff. Check in guy very polite.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Makayla S. 
Clasificación:
5.0

Excellent service. The young ladies at the desk are extremely cordial and professional! I rent here often and their helpfulness is why I choose Hartley's over several local options.

Edward G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Destin S. 
Clasificación:
3.0

#1 I had to walk across a busy road to get to the truck. Wrong wrong wrong. #2 The truck was stuck in the snow and I could not get out. Wasted a half an hour of my time and had to be pulled out. Wrong wrong wrong What has happened to U-Haul's customer service.

AMYL C. 
Clasificación:
5.0

Ninguno

ANDREWS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY J SR P. 
Clasificación:
3.0

When I reserved a truck I reserved a 15 foot truck but because there was not one brought to the location I had to settle for a 10 foot truck and there were a couple 15 foot trucks there and it made my move inconvenient. I also found out at 7:00 on the morning of the move so I had to adjust my plans on the fly because of U-Haul's mistake.

Keith M. 
Clasificación:
1.0

1. Truck was not available in Ithaca so we had to drive to Cortland on Sunday morning. 2. No one was at the Cortland location and I was not told that I had to use the UHaul website to get the keys to the truck. 3. Once we finally got the truck, there were no blankets and no dolly. 4. We had to drive to a different location to get the blankets and dolly. 5. The truck doesn't always start - there seems to be a problem with the interlock between the shifter and the key. I often had to try for several minutes to start the truck by moving the shift lever out of park and back into park.

Stewart M. 
Clasificación:
5.0

I wish a manual came with the truck but otherwise, everything was great. Thanks.

Holly S. 
Clasificación:
5.0

friendly folks, good and reasonably fast service.

Parviz A. 
Clasificación:
1.0

What should have been $138 turned into $206. I was charged for 2 days worth of rental fees and insurance on the truck when we only had the truck for 3 hours. Was also charged $27 for a cleaning fee. The girl that answered the phone at Hartleys was not helpful and told us the truck was dirty when we dropped it back off. Told us to call uHaul cause they couldn't issue a refund anyway. So I called uHaul and they said a photo was sent of a dirty cup holder (the reason for the $27 cleaning fee) that was dirty when we picked up the truck to begin with. Luckily uHaul saw through the bull and issued us a refund. Get your uHaul from somewhere else.

Jacob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTHIANMIGUEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNW R. 
Clasificación:
2.0

Two people wearing a mask... myself and another customer... two girls behind the counter one helping me and one that hung up on a customer instead of helping them with the issue they were having online...

BRIANH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

George O. 
Clasificación:
5.0

Excellent experience. We were in a hurry and the staff was quick, helpful and efficient.

REBECCA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reid F. 
Clasificación:
1.0

1. No one wore masks. 2. They did not have the amount of furniture pads we requested 3. We had to go back and get the furniture pads they DID have because they did not leave them in the truck and did not give them to us before we left. 4. Truck was across the road AND had heavy trailers in front of it we had to move on our OWN. 5. Despite all of this, they had the guts to charge us the $25 cleaning fee...no other location has every charged us. Fuel was on 3/4, they claim it was less and charged us.

Zachary B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber C. 
Clasificación:
3.0

Make sure that the light in the back of the truck works. Make sure that what a customer has ordered is available when truck is picked up.

BRIANMICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLYBONNIE B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kayla M. 
No se han enviado comentarios para esta ubicación.

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