The man that runs the place doesn't have a clue what he's doing. I made a reservation on September 24 for a 10 foot box truck to be pick up at 9:am on Saturday September 28, 2024. Got dropped off. No truck. It's 45 minutes away if I want to go pick it up. It's not a 10 foot, it's 15 foot truck. Can you come back at 8 pm? I'm supposed to be in Alabama meeting someone. I go back at 8 pm with my son and he then gives me a 20 foot truck that was not supposed to leave the state. I ask if he gave me the price of a 10 foot truck and he said yes, but he didn't. He charged me for a 20 footer. When I turned the truck off the girl working here, looked and did adjust everything for me.
SUSAN D
Customer Reviews for Hartland Liquidation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Only thing I would suggest is for each person that rents vehicles is to fill with gas after use.
LARRY DGreat customer service!!
JOSE RNothing, excellent service, thanks so very much
CARL PWas fast and friendly was in and out in no time
HOYT MNone at this time.
Avery SOnly had the trailer, no truck , no blankets, no hand trucks (Dollie's).He said other location in Shepherdsville would have the other stuff they did not, only truck. Had to go to 3rd. Location in Louisville to get hand dolly and blankets.Every time I called E-town store voicemail !
DAVID SThe location was easy to find and the staff were polite and professional. The only (minor) issue I had was the right turn-signal light was almost burnt out except for four LEDs. Other than this, the trailer worked fantastic!
Toby NKeep up the good work.
Jimmy CI was quoted .79 cents a mile, they changed my pick up location, and charged me .99 cents a mile.
THOMAS KTruck was great! However y'all need to update the system cause your odometer was reading less miles when picked up and you charged me for 70 miles I didn't use and $50 for gas when I filled it up to half a tank with more gas than what I started with! I escalated my photos as proof for a correction with customer service and was assured I wouldn't be charged. Poor business and fraudulent charges.
Jennifer GRear right turn signal/brake light did not work. We were told that UHaul would pay for trafffic ticket if incurred. Store should have had spare harnesses available.
brad mThere could be signage posted more clearly.
Ronnie WMake sure when people ask for furniture pads you give the customer them not just charge them for it.
Kristen LStore is difficult to find, needs better signage. Tried calling several times to check on truck return, but all went to recording. Service was very good.
Richard CWhy did you send us to this drop off? There two UHAUL locations just two miles from our destination. GPS couldn't find this place. They did an excellent job checking us in. Kudos to the staff once we found the location. The truck was just what we needed.
Carrie RNeil Jaggers was absolutely amazing! Misty and Allison were just absolutely the sweetest!
Lauren PNo one assisted me on disconnecting trailer
Tim SSwitched pickup location without my knowledge did not get money off for putting in fuel and returning truck with more fuel than when I picked it up
bob hNada
James SThe vehicle was disgusting inside, They didn't have the 2nd dolly on hand. The trailer part of the truck wasn't swept and leaked all over my couch and chair, boxes were wet. I didn't know it leaked until unloading. The fuel was below quarter of a tank
Tracy TAnswer phone or return call after hearing messages.
Rudd KGreat customer service!
Randall PGreat customer service. Will always use this location if needed.
michael hEasy process. Friendly and helpful staff.
Jeremy PGreat place! Got me in and out right before closing.
Marty STruck was clean and ran perfect
Gary RDo it again in a heartbeat
James M