Customer Reviews for Hart Towing & Service LLC
(U-Haul Neighborhood Dealer)

106 reviews

1116 Waterloo Geneva Rd   Waterloo, NY 13165

(315) 539-3452

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 539-3452

1116 Waterloo Geneva Rd
Waterloo, NY 13165

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KAREN PURNELL 
Rating:
1.0

I was transferred back into the que 3 different times by 3 different agents. I was scheduled to pick up a U-Haul at 9:30AM contactless and no one could help me, an hour and a half later I finally was able to get someone through chat to help me out. I requested a manager three times and no one helped me, I will not be using U-Hauls services again in my lifetime unless U-Haul can make it right with a refund.

Rebecca Sheppard 
Rating:
5.0

Customer did not leave a comment.

Gary Barrell Jr. 
Rating:
3.0

Customer did not leave a comment.

DONALDC WEEKS 
Rating:
5.0

Customer did not leave a comment.

MIKE SKINNER 
Rating:
5.0

The staff was excellent!!!

Kenneth Hancharik 
Rating:
5.0

Excellent people to work with

DONALDJOSEPH JR WALTERS 
Rating:
1.0

Customer did not leave a comment.

Brittany Buck 
Rating:
5.0

Customer did not leave a comment.

Kenneth King 
Rating:
4.0

Customer did not leave a comment.

Sean Lamb 
Rating:
5.0

Very nice people

Jonathan Buchsbaum 
Rating:
5.0

Customer did not leave a comment.

GRAEMECOURTNEY ROHN 
Rating:
5.0

Customer did not leave a comment.

brooke morsch 
Rating:
5.0

Customer did not leave a comment.

Nicholas Cecere 
Rating:
5.0

Customer did not leave a comment.

KATHY RAGAN 
Rating:
5.0

Customer did not leave a comment.

JOSHUA MESSERSCHMITT 
Rating:
5.0

Great place. They were great to work with. Took care of my needs fast.

WILLIAM PETRIE 
Rating:
5.0

Hart towing staff were helpful and kind. Processing for pick up and drop off was quick and efficient. My second time renting a uhaul from them and if I rent in the future I will rent from them.

TERESA SPROUL 
Rating:
5.0

Why am I answering the Sam survey a second time?

DAVIDIRA CHARLES KNIGHT 
Rating:
5.0

Customer did not leave a comment.

kelsey peone 
Rating:
4.0

Customer did not leave a comment.

William Robbins 
Rating:
3.0

The return process took over an hour, either the website crashed or due to location internet service was so poor photos required would not upload which forced me to retake and try again multiple times.

Thomas Powell 
Rating:
5.0

Customer did not leave a comment.

joe sofo 
Rating:
3.0

Wasn't given a code to the lock box at Hart Towing until I went there on Saturday. Not sure why it wasn't given ahead of time. Otherwise no problems.

BETHANN BAILEY 
Rating:
5.0

The drop off site was fine. It was the U-Haul.com site where we encounter some problems. I waited almost 30 minutes in order to speak with a representative. Since she was unable to help, my call was transferred, where I waited again. Finally, I was successfully able to drop off my rental.

Richard VanRiper 
Rating:
5.0

The folks here at Hart Towing went above and behind our needs & wants for our move !! I would use their services again in a heartbeat...Thank you so much for everything!

Michael Ohora 
Rating:
5.0

Kathy Purcell was wonderful!! The mobile check-in is very confusing (not very user friendly) and Kathy, from Hart Towing, helped us through the process!!

Robert Wilson 
Rating:
5.0

Everything was great. Receptionist was very cool and helpful.

BOB BRENNAN 
Rating:
1.0

I wanted a rental in Auburn, NY. When i went to pick it up in Auburn, I found out my trailer was 20 miles away. Your web site sucks.

Joseph Sarofeen 
Rating:
5.0

Customer did not leave a comment.

Mary Burgeson 
Rating:
5.0

Harts towing was fantastic. Went the extra mile. Now the uhaul customer service is another issue. Heather tyler all where rude and kept making chances to my uhaul reservation. I call and they said there is nothing they can do. The secretary at Harts towing was in shock how I was being treated and went the extra mile and got me a uhaul.

AMY KING 
Rating:
5.0

Excellent service from pickup to return.

GREGORY ZELLERS 
Rating:
5.0

Excellent service upon return of equipment. Will certainly use them in the future.

Daniel Grillone 
Rating:
3.0

We had an awful time checking in with our phones because there is very little to no cell phone service in that area. It took us almost 40 minutes to get it working. Had they been open normal hours I’m sure it would have been easier but they were closed due to COVID-19.

Leah Crelley 
Rating:
5.0

Customer did not leave a comment.

WALTER YANNOTTI 
Rating:
2.0

Customer did not leave a comment.

john caron 
Rating:
5.0

Customer did not leave a comment.

Barbara Geraghty 
Rating:
5.0

Customer did not leave a comment.

patrick allen 
Rating:
3.0

Customer did not leave a comment.

Mark Schott 
Rating:
4.0

Customer did not leave a comment.

Shawn Springer 
Rating:
5.0

Customer did not leave a comment.

Chris Piering 
Rating:
4.0

Customer did not leave a comment.

Geoffrey Montgomery 
Rating:
4.0

Customer did not leave a comment.

Larrain Hinman 
Rating:
2.0

They weren't there when I arrived and the price was over $60 more than i was quoted.

Tiffany Martinez 
Rating:
5.0

Customer did not leave a comment.

scott butler 
Rating:
5.0

Customer did not leave a comment.

Mary Lou Baldwin 
Rating:
5.0

Service was exceptional!

CAROL SKINNER 
Rating:
5.0

Customer did not leave a comment.

MARTINA FUNES 
Rating:
1.0

My one star is not for the location itself. They were excellent and I have no complaints with them. My problem is with the TWO HOURS I spent trying to pick up my vehicle using the 24/7 truck share. An hour and a half of which was spent on the phone, mostly on hold because either no one actually works at the call center or they have so many issues they are inundated with too many calls to handle. Once the problem was finally fixed, it wasn't even brought up to find a way to reimburse me for the time lost on my reservation. If I'd had any other option I would have cancelled the whole thing and gone somewhere else. Next time I will.

Lisa Dayringer 
Rating:
5.0

The person who checked me in was helping several people at once and didn't take the time to be particularly friendly. Perhaps a second person could help first thing in the morning? The floor of the truck was muddy from a previous use. It did not inhibit my use at all and would not inhibit my wanting to rent again.

BRAD BENSON 
Rating:
3.0

Waited almost an hour for an employee to arrive at this location. Open time was 9am. Noone arrive til about 9:50ish.

Caeley Crawford 
Rating:
1.0

This is the 2nd time I've picked up a truck from this location that was so dirty I had to take time to weep it out before getting started loading. Neither time has the location come out to the truck to review prior damage ( every other uhaul location has always done this), and this time the location charged me for gas when I returned it with more gas than when I picked it up. This location is a poor representative for Uhaul.

Dorothy Lind 
Rating:
1.0

When I showed up, the two women working there didn't even bother going outside to check on trailer, help with hook-up or in any other way assist. Instead, they locked up and left before I was even out of parking lot. At least one of the lights on the trailer was not working. Obviously, it is not possible for one person to check this...

Morten Hallgren 
Rating:
5.0

Customer did not leave a comment.

Edward Greenblatt 
Rating:
2.0

Compared to other U-Haul places we’ve rented from, customer service was less than.

James Coffey 
Rating:
4.0

Customer did not leave a comment.

EDNA KRIEGELSTEIN 
Rating:
5.0

It was near closing time when we arrived, but the gentleman who helped get the trailer was patient and kind. We appreciate very much his help to get us on the road. Thank you.

Dallan Shields 
Rating:
5.0

The truck couldn't get out of it's own way. Tires almost bald. Got stuck numerous times.Took 5 tries to get up the driveway and couldn't back up to the house. Had to carry everything in from back of truck. People fell. It was an awful experience. Thank goodness we never have to move again.

BLOSSOM DERLETH 
Rating:
5.0

Customer did not leave a comment.

Osvaldo Hernandez 
Rating:
5.0

Customer did not leave a comment.

James Batten 
Rating:
5.0

Customer did not leave a comment.

Renee Marron 
Rating:
1.0

Rented a small pick-up for 6 days .Was charged 707.04 for that. Grossly overcharged. Tried calling customer service and was on hold indefinitely. Service is nonexistent. I need to talk to someone about this matter as soon as possible. Not sit on hold forever.

Jon nagy 
Rating:
5.0

Customer did not leave a comment.

john praskey 
Rating:
5.0

Customer did not leave a comment.

BETH VANDEMORTEL 
Rating:
5.0

Customer did not leave a comment.

Aliceann Wilber 
Rating:
2.0

Was supposed to pay for the 20' truck I ordered, U haul called said they didn't have one but they would upgrade me to a 26' at no extra charge. Charged me for the rental of a 26' $180 vs $159. Told me I could drop off any place.

Michael McGinnis 
Rating:
3.0

Customer did not leave a comment.

Craig Maloney 
Rating:
5.0

Owner came in on a day they were closed because I needed a truck!

John Houck 
Rating:
5.0

Customer did not leave a comment.

Charles Schillaci 
Rating:
5.0

Customer did not leave a comment.

darlene campagna 
Rating:
5.0

front head light out cab not clean

Barbara Riley 
Rating:
5.0

Customer did not leave a comment.

Matthew Norsen 
Rating:
3.0

I returned truck with what my paper said I started with for gas I have gas receipts and all but still got charged 30 for fuel

KYLE STAIE 
Rating:
5.0

Customer did not leave a comment.

barbara rappolt 
Rating:
5.0

Service was great

justin howell 
Rating:
5.0

Customer did not leave a comment.

wade bennett 
Rating:
3.0

The gas measurement on my paperwork was marked above what it actually was, so I marked the correct amount. The truck was not swept out and they had no dolly or hand carts available. I returned it with extra gas because I'm awesome like that. This is a very busy location as they also do repairs and towing. I chose it because it was within walking distance.

mary kouwe 
Rating:
5.0

Customer did not leave a comment.

Bruce Ruehl 
Rating:
3.0

Customer did not leave a comment.

Edwin Freed 
Rating:
5.0

Was suppose to pick this U HAul up in Auburn NY....never called us to let us know we had to pick up in Waterloo. The U Haul in Auburn U Haul was the worst have ever dealt with. The employee at the counter was very rude. Never called us to let us know the truck wasnt in Auburn. We had to drive 25 miles to get to Hart Towing. The owner of Hart towing was very nice. I would not recommend going through U Haul in Auburn NY. Call Hart towing instead and by pass Auburn U Haul.

LuAnn Jayne 
Rating:
5.0

Customer did not leave a comment.

Paul Clise 
Rating:
5.0

Customer did not leave a comment.

Thomas Smith 
Rating:
5.0

Customer did not leave a comment.

KIM LAFLER 
Rating:
5.0

Very friendly, quick service. Will be back for any local needs.

Andrea Marino 
Rating:
5.0

Customer did not leave a comment.

guy clark 
Rating:
5.0

Customer did not leave a comment.

david doig 
Rating:
5.0

Customer did not leave a comment.

James Gardini 
Rating:
2.0

No one was at the site when we arrived to pick up the truck during their regular business hours, it took an hour to get through to uHaul to get someone to open up so we could get the truck. The truck was FILTHY, including the Mom's Attic ( not the cab, but the truck itself - I took pictures) and clearly had not been previewed by the uHaul personnel before renting it out to me. As UHaul charges $25 for trucks returned dirty, I expect a $25 refund as I had to clean the truck before I could use it. Very disappointed.

DOROTHY LIND 
Rating:
5.0

Customer did not leave a comment.

FRANK MALESKI 
Rating:
2.0

There seems to be some confusion as to whether or not they are opened on Sunday and if the have a dropbox. The person at the pickup location said the drop off location did not have a drop box. The U-Haul website says the drop off has a dropbox and is opened on Sundays 9 AM until noon. When I arrived Sunday morning to drop of, there was a dropbox but the sign said they were closed on Sundays. No problem for me but I think the info should be updated.

Steven Cannon 
Rating:
5.0

Customer did not leave a comment.

MICHALE HENDERSHOT 
Rating:
4.0

Customer did not leave a comment.

TIFFANY WHITFIELD 
Rating:
4.0

Customer did not leave a comment.

David Smith 
Rating:
4.0

nothing I can think of

AMY KOOPMAN 
Rating:
1.0

Called me less than 24hr before I was scheduled to move to say they didn't have any trucks for the day I needed nor the one I requested. I wanted to pick my truck up at the earliest time but staff arrived 20min late. Otherwise good experience. Clean and easy to drive truck.

Amber Smith 
Rating:
1.0

I will never go back to hart towing . Waterloo Ny..ever again. No customer service what so ever. My reservation was for 1:00 didn't get the keys til 1:49. $50 reservation guarantee is a joke. No apologies nothing . Unbelievable how I was treated . I work in customer service and the last thing u should ever do is admit u have incompetent people working for you. Don't blame someone else just fix it and apologize!

Seasonn VanBlake 
Rating:
2.0

Customer did not leave a comment.

Sean Reed 
Rating:
1.0

The woman at the desk couldn't help or at a minimum tell my wife how to hook up the trailer. My wife had to wait 20 minutes for a guy to help her.

Nancy Bolduc 
Rating:
5.0

Customer did not leave a comment.

Stephen Scowcroft 
Rating:
5.0

Customer did not leave a comment.

VALERIE COLVIN 
No reviews have been submitted for this location.

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