Customer Reviews for Harrison Rentals St Roberts Self Storage
(U-Haul Neighborhood Dealer)

916 reviews

617 Old Route 66   Saint Robert, MO 65584
(I-44 Ext 161- Ft Leonard Wood Ext)

(573) 336-7668

Office Hours

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 336-7668

617 Old Route 66
Saint Robert, MO 65584
(I-44 Ext 161- Ft Leonard Wood Ext)

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary Weathers 
Rating:
5.0

You all doing great

Victor Feliciano 
Rating:
3.0

Over 300 dollars for just 6 hours is absolutely ridiculous

Mikaylah Richmire 
Rating:
5.0

Clean location and friendly staff!

James Richardson 
Rating:
5.0

Na

Denise Richardson 
Rating:
5.0

Customer did not leave a comment.

michael stewart 
Rating:
5.0

Customer did not leave a comment.

Maria Blom 
Rating:
5.0

Customer did not leave a comment.

Savanna Ruppert 
Rating:
5.0

Excellent service

KENNETH WADE 
Rating:
5.0

There's nothing to improve on,, the truck ran an road very very comfortably, the inside of the cab was extremely clean , we so enjoyed the local use of the truck ,, perfect customer service, thank ya'll so much

Georgeanna Coffman 
Rating:
5.0

Customer did not leave a comment.

Jesse Castro 
Rating:
5.0

Customer did not leave a comment.

Donald Mccaddon 
Rating:
5.0

Customer did not leave a comment.

PAULA FENTON 
Rating:
5.0

I had to get my daughter moved out of a bad relationship. We had to get everything done so fast and in one day. Everyone at this location was so helpful and understanding of our situation. I really appreciate all their help from on the phone, in the office, and a guy helped us get my daughter's car on the back of the 10' truck. Definitely recommend this location :)

Sarah Lutsky 
Rating:
5.0

The U-Haul wasn’t clean and it didn’t give me the option. To show photos on pickup of the truck

luella Weber 
Rating:
5.0

Customer did not leave a comment.

Shane Childress 
Rating:
5.0

Customer did not leave a comment.

Wayne Urfer 
Rating:
3.0

Vehicle was outdated. Did not have cruise control. Vehicle was not cleaned thoroughly. There was dried syrup on the ceiling. Staff was really nice though

Rachel Lucas 
Rating:
1.0

Uhaul did not have my requested truck when I showed up to the location and I have stuff to get done and had to take another one costing me more money and more time being having to argue the desk and people on the phone when I realized I wasn’t getting anywhere I took a bigger truck not knowing if it was going to work for my move and it did not so I had to return it because it couldn’t fit in the driveway

Matthew Mango 
Rating:
5.0

The lady behind the counter was very nice and pleasant to speak with. She even went out of her way to call to see if I needed an extension.

ROGER JACKSON 
Rating:
5.0

Excellent customer service.

Stella Barkley 
Rating:
5.0

Customer did not leave a comment.

Teresa Cometto 
Rating:
5.0

Customer did not leave a comment.

BRENT JONES 
Rating:
5.0

Customer did not leave a comment.

james winn 
Rating:
3.0

The ladies who work the front desk are very helpful and friendly. The man who checks the equipment when renting a Uhaul trailer is not very knowledgeable and should probably consult a mechanic before touching the wiring on any vehicle that is not titled to the Uhaul company. This was the only Uhaul location with a truck the size that I needed, or I would have gone elsewhere because of this man. And his standing there, staring at us the whole time we were at the desk completing the reservation to get the truck was very uncomfortable and weird! In the future, I will either travel further to get the rental or I will use a different company, my family and I will not use this location again.

Janet Bonaparte 
Rating:
1.0

Not lie to the customer

Arizona Chavez 
Rating:
5.0

Customer did not leave a comment.

Jon-Erik Kampwerth 
Rating:
5.0

Nothing, this was one of the best rentals we've ever had. I'm 49 and have moved dozens of times in my life, with and without uhaul, and I have never experienced a truck rental as smooth and friendliness of the staff.

Debbie Sontag 
Rating:
5.0

Friendly and honest we got just what we needed!

Casey Blau 
Rating:
5.0

The App is horrible to use.

MATTHEW GIBSON 
Rating:
5.0

Customer did not leave a comment.

Cary Gates 
Rating:
5.0

Customer did not leave a comment.

Jason Rasmussen 
Rating:
5.0

A little hard to return online

Stella Barkley 
Rating:
5.0

Customer did not leave a comment.

Eric Ring 
Rating:
5.0

Customer did not leave a comment.

Robert Zuber 
Rating:
5.0

Nothing. Great job.

ERIC KRONSCHNABEL 
Rating:
5.0

Online, I booked a one way for 30 miles. When I went to drop off they told me it was an in-town rental and I would have to drive the vehicle back at my expense so r pay over $225 in fees. Ridiculous. I am not happy with the bait and switch.

sean fleming 
Rating:
3.0

Customer did not leave a comment.

John Klodt 
Rating:
5.0

Just make sure registration is updated and not expired

Brian Grace 
Rating:
5.0

Customer did not leave a comment.

Sokphan Gilmore 
Rating:
4.0

Engine didn't sound right...wasn't running well; very sluggish.

Belinda Hughes 
Rating:
2.0

I was NOT informed that there was a mileage fee. Also apparently the mileage when I started was wrong but I did not notice it and was charged an extra 80 bucks even though I drove straight there. Overall bad experience.

Frank Walters 
Rating:
5.0

Customer did not leave a comment.

Tenisha Barthelemy 
Rating:
5.0

❤️

BINOD GURUNG 
Rating:
5.0

Customer did not leave a comment.

Anton Shala 
Rating:
1.0

I put in a reservation for a 26 foot truck with a car transport trailer on April 11th. I was told the day prior to picking up the truck that none were available and that there was nothing they could do to help me. I had to scramble to find another moving company in order to complete my cross country PCS move. I will never attempt to do business with uhaul again.

Mark Wise 
Rating:
5.0

Staff at the rental location were friendly and helpful when turning in the truck. They made it easy!

David Meraz 
Rating:
4.0

Very friendly staff, both picking up and dropping off.

Eric Ring 
Rating:
5.0

Customer did not leave a comment.

Frank McGowan 
Rating:
5.0

Customer did not leave a comment.

Russell Smith 
Rating:
5.0

Customer did not leave a comment.

Russell Smith 
Rating:
5.0

Excellent customer service. Was in and out within minutes.

SHAUN HENRY 
Rating:
5.0

Customer did not leave a comment.

Jennifer Litton-Garza 
Rating:
5.0

Excellent service and very accommodating for our last minute need for an auto transporter. We are grateful for the service provided.

Hillary Francom 
Rating:
5.0

Fabulous staff!

Jeremy Bugher 
Rating:
5.0

Customer did not leave a comment.

david helmick 
Rating:
5.0

Customer did not leave a comment.

Harlan Kefalas 
Rating:
5.0

Can’t think of anything!

Larry Quade 
Rating:
5.0

Gentleman was very helpful!

carrel ruiz 
Rating:
5.0

Great location and very helpful staff.

Stephen Harvey 
Rating:
5.0

Customer did not leave a comment.

Harlan Kefalas 
Rating:
5.0

Ensure that the extra equipment the customer rents is actually in the vehicle when it’s time to pick it up, and when it’s not there don’t charge them for 2 gallons of gas to make the money back you had to refund because the equipment wasn’t there.

Brock Foltz 
Rating:
5.0

Nicest, kindest, most helpful people! They helped us in an emergency situation and couldn't have been better! We made it to our destination safe and sound. Our angels! God Bless you! Andrea and Ed

Andrea Gagliano 
Rating:
5.0

Customer did not leave a comment.

Pedro Smith 
Rating:
5.0

I had a very good experience with this U-Haul store. The staff was very nice and knowledgeable.

Daniel Cora 
Rating:
5.0

The woman at the front desk provided outstanding service

michael beando 
Rating:
4.0

Customer did not leave a comment.

william Matchem 
Rating:
5.0

Customer did not leave a comment.

Anika Downing 
Rating:
3.0

They were helpful and patient but new to the game.

JONATHAN DOW 
Rating:
4.0

Customer did not leave a comment.

Patrick Willis 
Rating:
5.0

Harrison Rental has always had the most friendly staff! They are so good they can make a thing like moving enjoyable. I am going to miss them!

Nicholas McCahill 
Rating:
5.0

Customer did not leave a comment.

Andrew Pontious 
Rating:
5.0

N/A

Andrew Donahue 
Rating:
4.0

Customer did not leave a comment.

Douglas Wells 
Rating:
5.0

Wash the outside of the truck

Jose Cruz 
Rating:
5.0

Equipment and service was great.

William Bennett 
Rating:
5.0

Customer did not leave a comment.

Jose Marquez Colon 
Rating:
4.0

Customer did not leave a comment.

James McCauley 
Rating:
3.0

Customer did not leave a comment.

jose ortega 
Rating:
3.0

Customer did not leave a comment.

GREORGY COPAS 
Rating:
5.0

Customer did not leave a comment.

GREORGY COPAS 
Rating:
5.0

Said something about the belt and got a giggle and shrugged off

Jason Wright 
Rating:
5.0

Customer did not leave a comment.

Jennifer Litton 
Rating:
5.0

We rented a trailer for moving cabinets. Love the facility, easy rental process, friendly staff. I highly recommend.

Ken Harrison 
Rating:
5.0

I absolutely love renting from Harrison Rental! Elaine is great and always makes you feel like a person and not another number.

Nicholas McCahill 
Rating:
5.0

Customer did not leave a comment.

Humberto Santiago 
Rating:
3.0

Employees helpful, but needed more training. Office was closed for lunch, which was not the posted hours at the store or online

Michael Laird 
Rating:
5.0

Customer did not leave a comment.

Frank Mendivil 
Rating:
4.0

helpful staff

Terry White 
Rating:
4.0

Your process of obtaining a vehicle is HORRENDOUS!!!!! I almost canceled using U Haul because of how poor the service was and will likely NOT use you again. I reserved a vehicle 3 weeks prior to my move date and yet I received a call the day before telling me my requested vehicle was unable at my preferred location (3 miles away) and was sent 30 miles to get a different, smaller vehicle. When I showed up to the location 30 miles away, my requested vehicle was sitting there but unavailable to me. I tried to call customer support to inquire if it was available for rent but the provided number did not answer. Eventually I got ahold of a regional office who sent me back to a location 6 miles from my home for my originally requested vehicle. I’m not sure why I had to do all the excessive driving for it to just be at a location in my same town. I’m definitely trying Penske on my next move.

Haylee Grimmer 
Rating:
1.0

Porch was falling apart to where customer had to be careful not to fall through the wood, inside was definitely not up to code for buildings, customer service was very nice and friendly. Overall the location was in bad shape.

johanna kent 
Rating:
1.0

The place is a rundown trailer with a deck out front that is about to collapse. Employee was late to work but on-time for my pick up.

ANTHONY RIENDEAU 
Rating:
2.0

Customer did not leave a comment.

Sandra Scott 
Rating:
4.0

Online check-in process was a little glitchy.

Todd Walker 
Rating:
4.0

Customer did not leave a comment.

Mark Burkhardt 
Rating:
5.0

Customer did not leave a comment.

Dan Biggs 
Rating:
5.0

Customer did not leave a comment.

Andrey Lishchynskyy 
Rating:
4.0

Customer did not leave a comment.

Michael Leeper 
Rating:
4.0

Customer did not leave a comment.

Donovan Schafer 
Rating:
3.0

Dropped truck off and business was closed.

Susanna Voorhies 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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