Made the rental really straightforward and easy
Kathleen J.
Customer Reviews for Harris Boyz Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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ETANDO E.I already use U-Haul from state to state when I move things and when I'm local I've always used U-Haul I found them to be reliable to get the things done that I need in the equipment available to me five stars
artrice C.Great U-Haul location!
kathleen N.They had the trailer all hooked up even before I was finished completing the paperwork. They are always easy to deal with and will definitely rent from them again when needed.
ANDREW C.Easy communication. Flexible when I needed equipment changes. Thanks for a great experience!
Kelly S.They were great and I appreciated all the help.
Ben H.The online pickup was horrible and unclear. There was no where to put other issues with the pickup other than pictures of the outside. Honestly one of the worst uhaul experiences I've had.
Nicole E.Very helpful staff - I would rent again. Thank you
Kay K.We ordered a truck and transport for same day pick up. Somehow we had to pick up transport at a different dealer and 3days before we got the truck. Got that part straightened out before we arrived with the gouhaul number. But the truck was absolutely disgusting. Soda spilled everywhere from dash board to seats to floor. Fries all over the floor.
Christopher G.The guys at Harris Boys Auto made it very easy to pickup and drop off my rental truck - would use them again. Highly recommended.
Robert B.Fast service. Very professional and helpful with information.
Alice M.Great customer service.
Susan H.The driver cab had not been cleaned.
Jocelyn D.No issues
William O.Easy - thanks
Kevin O.This was the most horrific experience I ever had trying to rent a vehicle. The "On Line" rental system refused to accept my sign-in, no one was available at the location, the 800 number had me wait, then once answered, told me they had to transfer me to another number where I could speak to a LIVE person immediately. However, the LIVE person was another HOLD for a representative, during which I call yet another number who was also unable to assist. FINALLY I did get a 'Call Back' during which they then had to walk me through you inefficient On-Line system, all of which made me 1 1/2 hours LATE for people waiting to move a household. My original rental was requested in one town, but your scheduler sent me to another town 13 miles further away from both my home and the work site. It was a HORRIBLE EXPERIENCE!!! AN EXPERIENCE WHICH WILL NEVER HAPPEN AGAIN!!!!
Thomas B.Just an easy process. I was almost nervous thinking I was gonna be charged an extra $20 for not completing the return process thru a link on my phone. I am happy that they were able to see that I returned the equipment back on time and on full gas tank. But thank God, I was not charged this.
Khadidra W.The receiving the truck process takes a while.
Jazmyn M.The truck AC was not working properly. It was working on my picking up the truck. On the highway the AC was on and off randomly. The wheels was in poor alignment. The steering wheel has to stay in two o'clock position to keep the truck move forward. The gas mileage was very poor, average 8 MPG from Iowa to Oregon with only half loaded in the truck
Yingfang W.They marked the initial milage down incorrectly so I was charged an extra $70 or $80. This is completely unacceptable.
Matthew B.Facility does not open until 10 am on Saturday. Should open at 8 am.
Gerald S.Apparently uhaul doesn't understand that when i reserve a trailer at a certain location, then i expect to pick up the trailer AT that location.
Jim A.Saturday hours open at 10 am. Would have preferred open at 8 am to report cracked windshield and avoid $20 after hours drop off.
Gerald S.I used the online after hours drop off but never received my receipt.
TIMOTHY G.Nothing. They were great we're great!
Lisa I.The pick up and drop off process were very smooth. Would recommend to others.
Griffin M.Good experience overall. Wish that U-Haul would require masks for those who customers must interact with in person during the checkout process. Especially since the online pickup tool does not work well and so the only real option for pick up is in person. ¡Gracias!
EDWARD B.I HAD A QUESTIO AND HARRIS BOYZ GAVE ME CRAIGS NUMBER FROM UHAUL.. SO I GAVE HIM A CALL... THAT MADE ALL OF THE DIFFERENCE. (U HAUL)CRAIG ANSWERED ALL MY QUESTIONS,HELPED WITH SOLUTIONS. WAS VERY HELPFUL,EFFICIENT,KNOWLEDGABLE,PROMPT,ALL WHILE KEEPING HIS PATIENCE AND POLITE.WENT ABOVE AND BEYOND ANYTHING I WAS EXPECTING. I AM VERY HAPPY WITH HIS WORK PERFORMANCE AS WELL AS ANY OBSTACLE WE CAME TO HE WAS THERE TO WALK ME THROUGH IT AND OFFER REASONABLE SOLUTIONS. AND MADE THEM PLAY OUT JUST AS HE STATED. HE MADE MY UHAUL EXPERIENCE A GOOD ONE. IT WAS TRUELY A BREATHE OF FRESH AIR. I CANT EXPRESS ENOUGH. HIS KINDNESS AND THOUGHTFULNESS WAS NOT OVERLOOKED!! AGAIN THANK YOU,CRAIG!!
TIYADA H.I was quoted the total fee would be around $40 for renting a cargo van for 4 hours and driving 30 miles. I returned the cargo van on time, and drove only 11 miles, and the total fee was somehow $100. I'm not sure what the additional $60 went towards, but I would recommend a different location to make sure they're more truthful about the actual cost.
BLAKE W.Overall it was a positive experience. The truck was in good order and staff at the pick up location were very helpful. I wanted to share two suggestions for possible improvement. First, I originally chose online pickup but when I attempted to do this it did not work. The process seemed to become stuck on getting a driver's license photo. I uploaded a photo four times and each time it said the photo could not be read, even though it looked clear to me. Could there be a way for your staff to provide a specific comment about what exactly was wrong with the photo? Anyway, I won't rely on using the online pickup process again and wouldn't recommend it. Was very glad that the on site staff were still there to help us check out or else we would have been in a real pickle. Second, while returning the truck it said that we had driven it 1000 miles and therefore owed something like $950. I disputed the charge and the website said UHaul would be calling me to discuss. No one ever called me. Could your website be developed in a way where it would detect that it is not possible for us to drive 1000 miles in a 12 hour period? Everything worked out fine with this but it was just very anxiety provoking to see I would be getting a $950 charge. Would have appreciated getting a phone call or email apology about this from UHaul. That's all. Thanks for your products! I'm glad they exist.
EDWARD B.This man charged my card extra money without my authorization and i tried calling the office couple times and they never picked my call since then i reported it as fraud to my bank
TRESOR S.I was completely satisfied with service I received.
LARRY G.I'm 64 years old and some of the newer pickup trucks (under ten years old) are often a little bit more than I'm familiar with. I was able to handle the load ok but some remedial instruction would have been nice if it were available. in all fairness, I didn't ask at the time.
TIMOTHY G.N/B
DANIEL M.No improvement needed, friendly staff.
DAWN S.These guys were super! Very helpful!
Jay S.I can't think of anything to change - service was courteous, prompt and helpful. Easy check-in and check-out. Rates were good.
DENISE G.Nothing I can think of. These folks do a great job, and get the customer in and out quickly!
DAVID Z.Return process on line eas AWFUL UHaul app would not acknowledge the location. Waster 45 frustrating and uncomfortable minutes Hate the app
SARAH H.Recommended friend to uhaul
OMER T.Everything went really smoothly. No complaints. The van was clean and people who helped me were easy-going and professional.
James V.Vehicle was clean and well maintained but the passenger side door was sprung and would not close properly, creating very high wind noise for the entire trip.
DAVID B.It's almost one hour now and I still didn't get my receipt emailed to me.
ASER AHMAD IBRAH A.I made the reservation over a month ago to pick up a trailer in St Paul/Minneapolis and drop it in IOwa City. When uhaul texted me last week that I could pick up in Brainerd, MN I was not pleased. That is four hours out of the way from where I had requested. After a lengthy call to UHaul I was able to find a location more convenient to me though, so I was thankful for that. Just would have liked to not have had the hassle last minute. Otherwise my experience was good.
Mary C.Easy to deal with.
Douglas H.The guys at Harris Boyz Auto are very good to work with and very helpful! Highly recommend using UHaul from them.
JOSEPH S.Truck was not ready at specified reservation time. Staff parked equipment behind our personal vehicle and asked us to drive our brand new car through the grass and mud.
Jeffery P.