Customer Reviews for Harris Boyz Auto
(Distribuidor de U-Haul del vecindario)

219 comentarios

2115 S Riverside Dr   Iowa City, IA 52246
(South of IC Airport off Riverside Drive)

(319) 259-5114

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 7/2/2022 - 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(319) 259-5114

2115 S Riverside Dr
Iowa City, IA 52246
(South of IC Airport off Riverside Drive)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 7/2/2022 - 7/4/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The truck AC was not working properly. It was working on my picking up the truck. On the highway the AC was on and off randomly. The wheels was in poor alignment. The steering wheel has to stay in two o'clock position to keep the truck move forward. The gas mileage was very poor, average 8 MPG from Iowa to Oregon with only half loaded in the truck

Yingfang W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dina D. 
Clasificación:
1.0

They marked the initial milage down incorrectly so I was charged an extra $70 or $80. This is completely unacceptable.

Matthew B. 
Clasificación:
3.0

Facility does not open until 10 am on Saturday. Should open at 8 am.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C. 
Clasificación:
4.0

El cliente no dejó un comentario.

randy Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arwen R. 
Clasificación:
3.0

Apparently uhaul doesn't understand that when i reserve a trailer at a certain location, then i expect to pick up the trailer AT that location.

Jim A. 
Clasificación:
3.0

Saturday hours open at 10 am. Would have preferred open at 8 am to report cracked windshield and avoid $20 after hours drop off.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
3.0

I used the online after hours drop off but never received my receipt.

TIMOTHY G. 
Clasificación:
5.0

Nothing. They were great we're great!

Lisa I. 
Clasificación:
5.0

The pick up and drop off process were very smooth. Would recommend to others.

Griffin M. 
Clasificación:
3.0

Good experience overall. Wish that U-Haul would require masks for those who customers must interact with in person during the checkout process. Especially since the online pickup tool does not work well and so the only real option for pick up is in person. ¡Gracias!

EDWARD B. 
Clasificación:
3.0

I HAD A QUESTIO AND HARRIS BOYZ GAVE ME CRAIGS NUMBER FROM UHAUL.. SO I GAVE HIM A CALL... THAT MADE ALL OF THE DIFFERENCE. (U HAUL)CRAIG ANSWERED ALL MY QUESTIONS,HELPED WITH SOLUTIONS. WAS VERY HELPFUL,EFFICIENT,KNOWLEDGABLE,PROMPT,ALL WHILE KEEPING HIS PATIENCE AND POLITE.WENT ABOVE AND BEYOND ANYTHING I WAS EXPECTING. I AM VERY HAPPY WITH HIS WORK PERFORMANCE AS WELL AS ANY OBSTACLE WE CAME TO HE WAS THERE TO WALK ME THROUGH IT AND OFFER REASONABLE SOLUTIONS. AND MADE THEM PLAY OUT JUST AS HE STATED. HE MADE MY UHAUL EXPERIENCE A GOOD ONE. IT WAS TRUELY A BREATHE OF FRESH AIR. I CANT EXPRESS ENOUGH. HIS KINDNESS AND THOUGHTFULNESS WAS NOT OVERLOOKED!! AGAIN THANK YOU,CRAIG!!

TIYADA H. 
Clasificación:
1.0

I was quoted the total fee would be around $40 for renting a cargo van for 4 hours and driving 30 miles. I returned the cargo van on time, and drove only 11 miles, and the total fee was somehow $100. I'm not sure what the additional $60 went towards, but I would recommend a different location to make sure they're more truthful about the actual cost.

BLAKE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
3.0

Overall it was a positive experience. The truck was in good order and staff at the pick up location were very helpful. I wanted to share two suggestions for possible improvement. First, I originally chose online pickup but when I attempted to do this it did not work. The process seemed to become stuck on getting a driver's license photo. I uploaded a photo four times and each time it said the photo could not be read, even though it looked clear to me. Could there be a way for your staff to provide a specific comment about what exactly was wrong with the photo? Anyway, I won't rely on using the online pickup process again and wouldn't recommend it. Was very glad that the on site staff were still there to help us check out or else we would have been in a real pickle. Second, while returning the truck it said that we had driven it 1000 miles and therefore owed something like $950. I disputed the charge and the website said UHaul would be calling me to discuss. No one ever called me. Could your website be developed in a way where it would detect that it is not possible for us to drive 1000 miles in a 12 hour period? Everything worked out fine with this but it was just very anxiety provoking to see I would be getting a $950 charge. Would have appreciated getting a phone call or email apology about this from UHaul. That's all. Thanks for your products! I'm glad they exist.

EDWARD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KESWIC J. 
Clasificación:
1.0

This man charged my card extra money without my authorization and i tried calling the office couple times and they never picked my call since then i reported it as fraud to my bank

TRESOR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny B. 
Clasificación:
5.0

I was completely satisfied with service I received.

LARRY G. 
Clasificación:
5.0

I'm 64 years old and some of the newer pickup trucks (under ten years old) are often a little bit more than I'm familiar with. I was able to handle the load ok but some remedial instruction would have been nice if it were available. in all fairness, I didn't ask at the time.

TIMOTHY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABELE A. 
Clasificación:
3.0

N/B

DANIEL M. 
Clasificación:
5.0

No improvement needed, friendly staff.

DAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MINDI R. 
Clasificación:
5.0

These guys were super! Very helpful!

Jay S. 
Clasificación:
5.0

I can't think of anything to change - service was courteous, prompt and helpful. Easy check-in and check-out. Rates were good.

DENISE G. 
Clasificación:
5.0

Nothing I can think of. These folks do a great job, and get the customer in and out quickly!

DAVID Z. 
Clasificación:
4.0

Return process on line eas AWFUL UHaul app would not acknowledge the location. Waster 45 frustrating and uncomfortable minutes Hate the app

SARAH H. 
Clasificación:
2.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany M. 
Clasificación:
5.0

Recommended friend to uhaul

OMER T. 
Clasificación:
5.0

Everything went really smoothly. No complaints. The van was clean and people who helped me were easy-going and professional.

James V. 
Clasificación:
5.0

Vehicle was clean and well maintained but the passenger side door was sprung and would not close properly, creating very high wind noise for the entire trip.

DAVID B. 
Clasificación:
3.0

El cliente no dejó un comentario.

David W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
4.0

It's almost one hour now and I still didn't get my receipt emailed to me.

ASER AHMAD IBRAH A. 
Clasificación:
4.0

I made the reservation over a month ago to pick up a trailer in St Paul/Minneapolis and drop it in IOwa City. When uhaul texted me last week that I could pick up in Brainerd, MN I was not pleased. That is four hours out of the way from where I had requested. After a lengthy call to UHaul I was able to find a location more convenient to me though, so I was thankful for that. Just would have liked to not have had the hassle last minute. Otherwise my experience was good.

Mary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel M. 
Clasificación:
5.0

Easy to deal with.

Douglas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL B. 
Clasificación:
5.0

The guys at Harris Boyz Auto are very good to work with and very helpful! Highly recommend using UHaul from them.

JOSEPH S. 
Clasificación:
2.0

Truck was not ready at specified reservation time. Staff parked equipment behind our personal vehicle and asked us to drive our brand new car through the grass and mud.

Jeffery P. 
Clasificación:
5.0

All went well and the agent was helpful with setting up the trailer to my vehicle. No way to improve.

ANDREW C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
1.0

Not well organized.

Yi-Chien T. 
Clasificación:
5.0

Very easy to work with and they had truck ready.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HABTE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

HANNAH N. 
Clasificación:
1.0

They put the wrong truck number on the Contract. Had to call on my own to get it fixed. Wasn't great experience and they seemed nonchalant about getting the truck. I'm not sure the person/young man that showed us which truck to take was even on the payroll. Seemed very young and had trouble opening the back door.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
2.0

Our reservation was canceled the morning of our pick up day even though I had made it six months in advance. Our Uhaul car tow dolly's wheel broke on my way home from the Uhaul location and didn't even make it home 15 minutes away. Roadside assistance was impossible to get ahold of and took hours. The U-Haul truck also had a repair traction control service light on a day into our drive to Oregon. With the delays of our canceled reservation and broken car dolly we were late getting out of our rental property and late getting to our new rental property in Oregon. We also had to get an extra hotel room for the night because of the delay.

ROBERT Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC J. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHEENA B. 
Clasificación:
5.0

Not the variety of sizes I needed

MARTIN M. 
Clasificación:
5.0

Nothing as everything was great!!

Heather V. 
Clasificación:
5.0

Felt anxious just dropping truck off without paperwork or confirmation, but it all worked out seamlessly.

SHARON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNG JEE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL B. 
Clasificación:
1.0

Very few guidance to return the keys

Chunlei W. 
Clasificación:
5.0

Nothing!

LAURIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica H. 
Clasificación:
5.0

Reserved a 26 ft truck in one location weeks ahead of schedule. Recieved a call saying that they couldn't get me a truck to that location that I had to drive over an hour out of my way for a truck and was only getting a 20 ft truck. All I received was coverage for the extra miles. Ended up taking an extra 3 hours on a moving day. Was not happy

Sharon S. 
Clasificación:
5.0

N/A Dropped off rental after hours.

CHRISTOPHER H. 
Clasificación:
3.0

Truck gas tank was almost empty...had to go directly to a gas station to fill the tank. Owner of location was very busy ...

JOEL Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emma B. 
Clasificación:
3.0

The location is great for people on the south side of Iowa City instead of having to go to Coralville, that being said it is a very small lot and not always the easiest to navigate in and out of. The efficiency was great, but the truck was dirty and smelled like someone had hauled animals in it-but served the purpose for the quick errand we needed to run. The older gentleman greeting people was very friendly and assisted us immediately.

kathy T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yuseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M. 
Clasificación:
4.0

El cliente no dejó un comentario.

EBONY H. 
Clasificación:
5.0

Very impressed with how quick and efficient they were.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEROME B. 
Clasificación:
5.0

The issue I had was checking in - it took over 20 minutes to get vehicle - was not aware of the process and the lock box code was not correct or not working correctly - luckily somone from the building was available to assist.

Michelle K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sebastian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOLLIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
4.0

I was notified the day before i was going to pick up the truck and was told i had to drive to a different location than i had set up. The location was further away which added extra drive time and mileage to both my personal vehicle and the rental vehicle. I was given this option or just cancelling the rental. I was offered extra mileage for my trip but i assume that was normal for sending me further away to pick up my rental, all in all i just feel it was poor customer service on U-Hauls part.

Joseph T. 
Clasificación:
5.0

Quick drop off.

Peter S. 
Clasificación:
5.0

Easy pickup and return at a convenient location. ¡Gracias!

ROSA R. 
Clasificación:
4.0

Good people, straight up communications. The day before the scheduled pick up time they allowed me tothat until later since the moving job was not ready yet.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KANIKA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN B. 
No se han enviado comentarios para esta ubicación.

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