Customer Reviews for Harringtons
(U-Haul Neighborhood Dealer)

223 reviews

9021 W State Rd 45   Bloomington, IN 47403

(812) 825-7328

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: 8:00 am - 10:00 am

Services at this Location:

Contact Us

(812) 825-7328

9021 W State Rd 45
Bloomington, IN 47403

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: 8:00 am - 10:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Doug was super friendly and apologized for not having equipment ready. It was me who did a last minute request after two other sites give me run around (was told to just show up for a trailer at specific time then no one was around to help). He made my moving way easier by hooking up trailer, telling me what light harness I needed and watched for traffic as I left. I most definitely will rent again from him and worth the 10 minutes outside Bloomington for great customer service!

Kathy Schultz 
Rating:
3.0

Customer did not leave a comment.

TRUDY KEITH 
Rating:
3.0

Very courteous but could not contract at the price quoted online and the tax exempt status would not work

Monroe Fire Prot Bloomington 
Rating:
5.0

Customer did not leave a comment.

padma sanapati 
Rating:
5.0

Customer did not leave a comment.

Dan Bladow 
Rating:
3.0

Customer did not leave a comment.

Troy King 
Rating:
3.0

Customer did not leave a comment.

Rebecca Lindsey 
Rating:
5.0

Customer did not leave a comment.

michael patton 
Rating:
5.0

Customer did not leave a comment.

Jason Pines 
Rating:
3.0

Customer did not leave a comment.

Thomas Kirin 
Rating:
5.0

everything went great..

Paul Carter 
Rating:
5.0

Customer did not leave a comment.

Jesse Francis 
Rating:
5.0

Customer did not leave a comment.

Jacklyn DORSETT 
Rating:
5.0

Customer did not leave a comment.

Mike Baker 
Rating:
2.0

The location I was supposed to pick the unit up at, when I got there they did not have one. They didn't help in finding one. The location that I did use is over 30 minutes one way, out of the way for me. Not at all convenient!! Not happy with the service this time around, I have used U haul in the past without issues, not this time.

David Dubie 
Rating:
5.0

Excellent service. Flexible time schedule helped start my project early.

Jeff Post 
Rating:
5.0

very nice man helped us

mischelle pfeiffer 
Rating:
5.0

Customer did not leave a comment.

David Lawrence 
Rating:
5.0

Customer did not leave a comment.

sara brunetti 
Rating:
1.0

The drop off was literally someone’s yard.

Bob Dierckman 
Rating:
5.0

The gentleman at this site was very Friendly and informative.

Edward Thompson 
Rating:
5.0

Customer did not leave a comment.

Stewart Johnson 
Rating:
5.0

Your app is terrible and I was ready to give up on this whole rental but Mr. Harrington came in even though he was closed and got me on the road. Customer service like that doesn’t happen very often and if I need a rental in that area I will definitely go back to him

Gregory Shoup 
Rating:
5.0

Best experience I've ever had with u haul this is my new favorite location

RANDALL HARRISON 
Rating:
5.0

Everything was just fine.

Mark Kramer 
Rating:
4.0

Customer did not leave a comment.

WALTER PISCHEL 
Rating:
3.0

This was not the location I requested and in fact was 20+ minutes and more than 10 miles from the location I requested. I had to pay extra mileage when it was UHaul that requested a different location. This is totally unacceptable.

Heidi Healy 
Rating:
5.0

No complaints

DANNY BLACKWELL 
Rating:
5.0

The operator returned my voice message and made special arrangements for me to return the trailer after hours then emailed me my receipt the next day as discussed. He was very accommodating. Well done.

JAMES GLASHEEN 
Rating:
5.0

Customer did not leave a comment.

robert hart 
Rating:
5.0

Very helpful and knowledgeable. Provided great customer service and made the experience smooth and easy

DiAnna Kinser 
Rating:
1.0

No cellular roaming service, took over an hour to get code on my phone to open the lock box for the keys to the truck! Supposed to pick up truck at 8:00a.m., didn’t leave until after 9:15a.m.!!! No one willing to help, although the owner of the site had a home 25 feet away!!! Awful! Will NEVER use this place again!!!

Andrew Herold 
Rating:
5.0

Customer did not leave a comment.

michelle woodword 
Rating:
5.0

Mr. Harrington was very nice person. We called him before we dropped off the trailer to ask him if he can wait for us. He explained to us why he could not wait but gave us a detailed instruction on how to take the trailer off the hatch. I called him in the morning of Saturday to check on the trailer because we dropped it after hours on Friday. He was very nice to me and said he took care of everything fifteen minutes ago. The way he spoke to me was very respectful. Just like his attitude. Very caring and professional.

Karley King 
Rating:
2.0

U-Haul wasn't available at desired pickup point. Had to travel 12 miles back and forth for alternative pickup point.

Sripad Joshi 
Rating:
2.0

The office was filthy and cluttered with old food wrappers and just plain messy! Also, there was a sick person on the sofa in the office. This will be my last rental there!

Gerald Thomas 
Rating:
5.0

Customer did not leave a comment.

Tommy Pryor 
Rating:
2.0

Customer did not leave a comment.

David Gohn 
Rating:
5.0

Everything went well. Not sure if I can recommend anything to improve on. Unless it would be a power wench on the auto transport. For loading vehicles that don't run. Which could be a separate rental attachment. Thank you for the convenience of the Harringtons

Charles Chambers 
Rating:
5.0

Doug was such a nice guy. Explained everything really well and was very helpful.

Michael Stevenson 
Rating:
5.0

Customer did not leave a comment.

Glenn Wuenstel 
Rating:
5.0

The gentleman there TY ok his time to inspect the truck and even apologized for the mileage overage even though it was not his fault.

Kevin Ballenger 
Rating:
5.0

Customer did not leave a comment.

Lorie Helms 
Rating:
5.0

Customer did not leave a comment.

Thomas Settles 
Rating:
4.0

Customer did not leave a comment.

Sherry Blackburn 
Rating:
5.0

Great location since it is only about 4 miles from my house. Have rented or returned equipment here a few times and never had any issues.

Dean Puckett 
Rating:
5.0

Total experience was great. I have known the owner for many years, he stayed open later to help us. Thank you Doug !

Mark Mishler 
Rating:
5.0

Customer did not leave a comment.

Suzan Hazel 
Rating:
1.0

We had to use the phone app because facility was closed. App was TERRIBLY slow and did not function well. Apparently, WiFi access at that location is VERY poor so this may have contributed to the issue. App needs to be revised to function smooth and quickly. It took us at LEAST 49 minutes in the parking lot just to navigate through the app.

Tracy Williamson 
Rating:
5.0

Doug Harrington is not only a very friendly fellow, but as a business owner he exceeded expectations with his willingness to guarantee equipment all at one location for customer ease and convenience. Doug is an excellent representative of the Uhaul brand due to his careful instruction, patient attitude, and overall experience with the equipment he rents. I would recommend him above any of his nearby competition. Very satisfied with his business!

Pete Bellessis 
Rating:
5.0

Mr. Harrington is a very nice man and cares about his customers. Easiest rental I've ever dealt with. Thank you!

Henry Sines 
Rating:
5.0

A place called Cjs in btown didn’t stage my truck like it was supposed to be staged and I spent 3 hrs trying to get a truck beginning at 530 in the morning. Luckily, a nice woman at uhaul support found me a truck at Harrington’s and everything went very smoothly.

Aaron lingenfelter 
Rating:
3.0

Customer did not leave a comment.

Daniel Allen 
Rating:
5.0

Customer did not leave a comment.

JONATHAN MURPHY 
Rating:
3.0

Too far from destination of Indiana University

ROBERT GEORGE DUNLOP 
Rating:
3.0

The office here was very very stinky. It smelled like a portapotty had been sitting outside in the hot sun.

Samuel Ritter 
Rating:
5.0

Everything was fast and easy to do, and agent was friendly and very helpful. At this location nothing is needed to improved.

Joyce Coomer 
Rating:
3.0

Customer did not leave a comment.

Ross Bucher 
Rating:
3.0

I would however I am very disappointed with U-Haul in general, they are not a location garentee like they advertise I was originally reserved for a truck 10 miles from my home but because the person reserving it made a mistake and didn't put in the computer I was doing the 24/7 online pick up when I got to my destination to pick up I was there 30-45 min on the phone with U-Haul trying to figure out why my check in was working and I couldn't get the key to the truck that was sitting right infront of me it was then discovered that it wasn't put in the computer right u the U-Haul person so they had to send me to a different location where I ended up paying for 70 miles total to drive it which 47 of this miles were to pick it up and then take it back to original location because I wasn't allowed to drop it at any U-Haul location like I was told. What would have costed me 50-70ended up costing me 140 because uhaul made a mistake and I literally had to pay for it

December Hignite 
Rating:
2.0

Customer did not leave a comment.

Kate Kotora 
Rating:
5.0

Customer did not leave a comment.

CHARLES VERHINES 
Rating:
4.0

A little confusing on how to drop the trailer off after hours but it was still a good experience.

Evan Smith 
Rating:
4.0

Customer did not leave a comment.

Alexander Clary 
Rating:
5.0

All was good don’t change anything

Bob Gunther 
Rating:
5.0

Customer did not leave a comment.

Doug Harrington 
Rating:
4.0

Doug was wonderful and very helpful. I left my phone in the truck and he took the extra time after he as closed to meet me and get my phone back to me. That was customer service!

terri Schneble 
Rating:
1.0

The location of my pickup was changed from Southside Rental on S Walnut St in Bloomington to this location on State Road without notice. I scheduled my pick up for 3:30pm on Friday and was called by the new location asking if I could come early because he had a commitment at that time. I agreed, since i was available earlier, and he assured me this would not change my drop-off time since I was doing him a favor (this ended up not being true and I had to drop my truck off earlier than I had planned because of making this accommodation to the location owner). The location is a converted garage of the man's home and there was an overwhelming odor within the garage. There were many containers of food and unrefrigerated condiments in site. I purchased furniture pads for my move and unfortunately they smelled the same, like mold and sweat. They wre unusable and I spent many hours on the phone with U-Haul later that night. Additioanlly, the contract said the tank was 7/8 full but when I started the truck it was below 1/2 tank. When I addressed this with the rental agent, he said it was 7/8 full and it only appeared less because the truck was parked downhill. He told me it would even out when I started driving and he didn't need to change the contract (this was untrue). Luckily I took video and photos of my pick up mileage and fuel gauge, so by calling UHaul that day they were able to help me with that. That is a significant difference in fuel and would be a significant cost to me. It was ridiculous the way the agent dismissed me. He did not do a walk through of the vehicle with me and was largely unhelpful. I would not only not recommend this place to a friend but would adamantly discourage anyone from using this location. When moving is already stressful, using this location made my experience exponentially more stressful, not even considering the cleanliness concerns which are extreme.

Jaclyn Stelmaszczyk 
Rating:
1.0

Don't let your customers think there is a truck available in a certain area to find out there isn't at the last moment, it took me a week to get my truck after multiple attempts

Charles Padgett 
Rating:
1.0

Worst location ever. Impossible to turn around a 20’ truck with car dolly. Had to drive to next town to turn around. Not clearly marked. Poor pathetic lighting. Creepy residence at location. Signage affixed to nasty run down abandoned gas station. I seriously can’t believe this company willfully contract a location like this then requires paying customers to find it and figure it out. I will NEVER rent from Uhaul again.

matt morgan 
Rating:
5.0

The man i dropped the uhaul off to was super nice! Definitely recommend this place.

LaRhea Langdon 
Rating:
5.0

Customer did not leave a comment.

SUSAN LIFORD 
Rating:
4.0

Wind shield wiper on driver's side broke during snow storm. We got fixed. But I would check it and check the other too. Other than that it was an easy move. Thank you. A little expensive on gas.

Denzell Eggers 
Rating:
4.0

Customer did not leave a comment.

Herbert Kilmer 
Rating:
5.0

Not a thing. Rental was easy, equipment performed as expected. Thank you!

MARK KRAMER 
Rating:
5.0

Customer did not leave a comment.

Robert Wright 
Rating:
5.0

Harrington is definitely a great person to deal with went out of his way to make sure we got our truck.

Kenny Douglas 
Rating:
4.0

Plan ahead and all should go as planned.

Ron Vessell 
Rating:
5.0

Great Customer Service

Richard Hayes 
Rating:
5.0

Doug was very helpful and, knowledgeable.

Richard Blacklidge 
Rating:
5.0

Nice and excellent service he explained all necessary stuff Thank you

alpeshkumar patel 
Rating:
5.0

Actually, although I checked that I used it, we never used the dolly given. The cable tie got broken while driving with other stuff in the cargo. Using a stronger tie might prevent it next time.

Inbum Lee 
Rating:
3.0

Customer did not leave a comment.

freddy anderson 
Rating:
5.0

Customer did not leave a comment.

Pam Michael 
Rating:
3.0

Customer did not leave a comment.

Justus Erb 
Rating:
5.0

Customer did not leave a comment.

Beverly Moore 
Rating:
5.0

Customer did not leave a comment.

Doug Harrington 
Rating:
5.0

Customer did not leave a comment.

noah collins 
Rating:
2.0

Cleaner truck. The rental office smelled bad

Michael Deykes 
Rating:
4.0

having an app for better understanding of check in and check out

Bonnie Van Deventer 
Rating:
5.0

Customer did not leave a comment.

Westin Robertson 
Rating:
5.0

I was a bit concerned because I wasn’t given the blankets I had asked for but the manager was quick to refund the price and very personable and caring through the whole process. We would definitely rent again from here. Great experience.

Michael White 
Rating:
3.0

Owner very kind and thorough came out to truck with me and did overall inspection. Nice and efficient check out which I appreciate. Business itself reeks of animal mess and thilth. I hate to say that because man is so nice but we both were given pause by the stench when we walked in.

Cameron Damon 
Rating:
5.0

His office is getting better!!??

Mike White 
Rating:
3.0

Customer did not leave a comment.

brenda green 
Rating:
5.0

Customer did not leave a comment.

Mary Keith 
Rating:
1.0

This location is labled as a bloominton address but is far out of town adding on to the mileage quickly

Justin Arnold 
Rating:
5.0

Very friendly agent

Jon Goodwin 
Rating:
5.0

Very professional excellent at his job Told me everything I needed to know and work with me

jhonny cifuentes 
Rating:
2.0

The facility needs to be cleaned or the business owner needs to have a check in station outside of his office. The office smelled of animal urine and feces.

Ashley Losch 
Rating:
1.0

It was the filthiest nastiest place I have ever been

David Kennedy 
No reviews have been submitted for this location.

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