Customer Reviews for Harper Insurance & Storage
(U-Haul Neighborhood Dealer)

142 reviews

119 W Broadway St   Spiro, OK 74959

(918) 962-5506

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(918) 962-5506

119 W Broadway St
Spiro, OK 74959

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Daniel Ross 
Rating:
2.0

I was very disappointed that I had to drive 30 miles to the drop off location. I passed THREE Uhaul locations on the way. When I dropped off the truck I was charged an extra $30 for going 29 miles over. I wouldn’t have gone over if I could have dropped the truck at one of the 3 locations I drove by on my way! To me this is on your company and I should not have had to pay for the extra mileage! So disappointing!

Sally Bruce 
Rating:
5.0

The only thing I might add is Wi-Fi for those that don't have it on their phones. We had 5g on our phones and did not like the length of time it took to pick up and return the truck. We spent 1½ hours each time, ultimately calling customer service for each. Totally messed up our day because it took so long each time. We won't be using UHaul in the future due to this issue. Cust SVC was excellent though, both times had the same representative.

Kay massey 
Rating:
5.0

Customer did not leave a comment.

Christian McKee 
Rating:
3.0

Customer did not leave a comment.

DANIEL TAYLOR HOMFELD 
Rating:
5.0

They came out as soon as I pulled up and took care of checking me in I was very pleased thank you..

William Jones 
Rating:
4.0

Customer did not leave a comment.

Tom Lowman 
Rating:
5.0

Customer did not leave a comment.

Theodore c Campbell 
Rating:
5.0

Customer did not leave a comment.

David Tucker 
Rating:
4.0

Six of the moving blankets were really moldy.

Sara Laucius 
Rating:
3.0

Customer did not leave a comment.

Rune Willeman 
Rating:
5.0

Customer did not leave a comment.

Jason Gordon 
Rating:
5.0

Customer did not leave a comment.

Larry Cox 
Rating:
4.0

I had to get the truck at a different address from the location where I rented it. Returning the truck online was not a problem, but returning the key was a problem. I was not given any instructions as to what the code for the key box was or how to return the key. I called customer service, and she tried to help me, but the box that she described was not the kind of box at this location. I had to put the key through a slot in the door where mail is delivered.

marcella jones 
Rating:
5.0

Customer did not leave a comment.

Patricia Scott 
Rating:
5.0

Customer did not leave a comment.

CAROL HEATON 
Rating:
5.0

I was double charged

Hector Collins 
Rating:
5.0

Customer did not leave a comment.

Denna Reed 
Rating:
5.0

Customer did not leave a comment.

Frank Copeland 
Rating:
5.0

Brittany was very courteous and understood my situation. Friendly, easy to work with on my situation, fast, and efficient! Great experience!

David Fry 
Rating:
5.0

Not anything I can think of

SCOTTY POST 
Rating:
5.0

Very helpful and courteous . Easy pickup , easy drop off. Very satisfied.

DONALD POUCHER 
Rating:
3.0

Customer did not leave a comment.

Susan Steele 
Rating:
4.0

There was something spilled on the center console which I had to clean in order to return vehicle. I have been charged $40 in additional charges, without explanation. I scheduled pickup in Fort Smith was sent to Spiro. The one person working at the drop off location assured me he'd email my receipt. Didn't happen. Overall I'm unhappy.

david drude 
Rating:
4.0

Customer did not leave a comment.

William Bill Blackmon 
Rating:
5.0

Get Ryder or another company. UHAUL and their high tech pick up and drop off is the worst I have ever experienced. From the phone to chat, to the help menu is horrible

Dennis Cokeley 
Rating:
2.0

Customer did not leave a comment.

Rachel Griffin 
Rating:
5.0

Nothing. Excellent service!!!

KIMBERLEY GODDARD 
Rating:
3.0

Customer did not leave a comment.

Jerry Brunelle 
Rating:
5.0

Keep up the good work

James Keith 
Rating:
3.0

Customer did not leave a comment.

Donald Snow 
Rating:
5.0

They should not tell customers they will get any refund due them when they drop the truck off. I haven't gotten mine, yet and I dropped my truck off 4 days ago.

BRENDA BAKER 
Rating:
5.0

Customer did not leave a comment.

NATOSHA TURNER 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE NIEDERGESES 
Rating:
5.0

Customer did not leave a comment.

BETTY PERRY 
Rating:
5.0

This facility was very friendly and very cooperative, just as was the staff in Oklahoma City. Excellent rating!!

James Hoffman 
Rating:
5.0

Customer did not leave a comment.

PAUL RILEY 
Rating:
5.0

Customer did not leave a comment.

Clyde Painter 
Rating:
3.0

Customer did not leave a comment.

SAMUEL MORK 
Rating:
4.0

Customer did not leave a comment.

BRENDA BAKER 
Rating:
4.0

Customer did not leave a comment.

Forrest Stump 
Rating:
5.0

Very nice and clean people. Very helpful.

Cassidy Daniell 
Rating:
5.0

The contract given to me was not one way as I asked and I was charged an exorbitant fee for turning it in here in Duncan, Oklahoma. Bruce A Darrow MD

Bruce Darrow 
Rating:
5.0

Customer did not leave a comment.

Bruce Darrow 
Rating:
5.0

Customer did not leave a comment.

Bruce Darrow 
Rating:
5.0

Customer did not leave a comment.

Bruce Darrow 
Rating:
5.0

Great in every respect!!

Bruce Darrow 
Rating:
5.0

Customer did not leave a comment.

Bruce Darrow 
Rating:
5.0

Customer did not leave a comment.

Bruce Darrow 
Rating:
5.0

Customer did not leave a comment.

james hoffman 
Rating:
5.0

Shut down the sallisaw I haul depot

John Johnson 
Rating:
1.0

No way to drop key in box. It's locked up. No other instructions. Not enough parking.

Brenda Baker 
Rating:
5.0

The size truck I requested was not on the equipment yard, but was quickly obtained and available the day and time that I needed it. Very pleased with the equipment and the friendly-knowledgeable staff at the pickup point, Harper ins.

Walter Garner 
Rating:
3.0

the lady need to be more knowledgeable for renting out a u haul truck after she gave keys to me she left didn't do a walk around or anything, didn't have the right dolly that I requested to have but got a dolly that worked for me at the time.

James Sutton 
Rating:
3.0

Customer did not leave a comment.

Jennifer Ramey 
Rating:
5.0

Customer did not leave a comment.

jOHN jOHNSON 
Rating:
4.0

Customer did not leave a comment.

Kenneth Russell 
Rating:
5.0

Customer did not leave a comment.

bo medlock 
Rating:
3.0

Customer did not leave a comment.

teresa richardson 
Rating:
5.0

They went out of there way to get what we needed. They went to Fort Smith Arkansas to pick it up for us to pick it up in Spiro Oklahoma.

DOUG GROZIER 
Rating:
1.0

I waited for five hours three verifications after Warren had approved can I talk to maybe 10 to 12 agents which most were not helpful. Not an experience that I’m willing to suggest another person right now. However I have a feeling that the next time I do it it will be easier

Jerod Barron 
Rating:
5.0

Nice & very friendly!

MICHAEL GUERRIERI 
Rating:
4.0

Customer did not leave a comment.

Bebe Babb 
Rating:
2.0

They were rude, took my paperwork which was supposed to be my receipt given to me when I rented the Uhaul. Did not give me a receipt showing I turned in rental. Basically acted like they didn't want to deal with the details of rental returns.

Cheryl Furrer 
Rating:
1.0

I drove Uhaul 50 to 60 miles top and this location in Spiro OK said I went 120 miles. I did not and they charged me an extra $83 dollars. Not an honest location at all.

Nathian Tuck 
Rating:
3.0

Customer did not leave a comment.

Derek Byers 
Rating:
1.0

The person @pickup was part time, extremely pleasant & apologetic for not knowing what to do. Tow dolly was broke. I had to rig up my own clasp to hang onto the tire. Uhaul had no equip. In Arkansas and I was out of time. I had to use your defective equip. and pray my car followed on our trip.

David Snider 
Rating:
5.0

They are the most helpful at the Spiro U-Haul. Doug and Brittany are the best!

JIMMY BLEVINS 
Rating:
5.0

Customer did not leave a comment.

Jim Hadley 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GUERRIERI 
Rating:
5.0

Customer did not leave a comment.

Dana Laymon 
Rating:
5.0

Customer did not leave a comment.

patricia howell 
Rating:
5.0

equipment was in good shape, ready to use, had no problems

Randy Spradley 
Rating:
5.0

Customer did not leave a comment.

Lori Specker 
Rating:
4.0

Customer did not leave a comment.

Frederick Brennan 
Rating:
3.0

Uhaul double charged our bank account causing us to not have funds to complete our move without our bank intervention....totally frustrating experience! We will NEVER use Uhaul again....still considering suing them over mental anguish...

MARY MCCALIP 
Rating:
5.0

They did a great job of taking care of all of my needs and concerns!

EMILY ROBBINS 
Rating:
5.0

Britney was very helpful.

Ann Hamilton 
Rating:
5.0

Customer did not leave a comment.

Clifford Janney 
Rating:
5.0

Very helpful after a long and eventful trip

James Wilson 
Rating:
4.0

A+

freddy crase 
Rating:
5.0

Customer did not leave a comment.

Forrest Wood 
Rating:
5.0

Customer did not leave a comment.

TONER JAMES 
Rating:
1.0

The customer service is the most unprofessional I have ever experienced. I was hung up on and transferred several times. They didn't know what they were doing. I will never reserve a truck from U Haul ever again.

Robert Miller 
Rating:
5.0

Customer did not leave a comment.

Ken Russell 
Rating:
2.0

Felt over charged since I needed truck like 1 1\2 hrs over time to turn in and had to pay another 143.00. Felt that should have only been charged for 2 hrs

MICHELLE STARR 
Rating:
5.0

Customer did not leave a comment.

jeff faulkenberry 
Rating:
5.0

Great job done by associates at this location great friendly customer service. No improvements necessary

casey thompson 
Rating:
3.0

I wasn't happy with my new Hulk movie U-Haul today took way too long to get things ready thanks you guys should try to have a rate for half a day I didn't even have U-Haul 24 hours on the counter from like 10 to 4:30 and I charge $49 that's $14 for the insurance and gas when I'm happy with the people that were in that U-Haul place thank you could use a lot of improvement

laura paczocha 
Rating:
4.0

Customer did not leave a comment.

CHARLES STARNES 
Rating:
5.0

Customer did not leave a comment.

Jennifer Robertson 
Rating:
3.0

Customer did not leave a comment.

Shawn Baukman 
Rating:
5.0

Customer did not leave a comment.

Chad Harp 
Rating:
4.0

Customer did not leave a comment.

bob rea 
Rating:
4.0

What a convenient location for drop off. I've never rented from this location but have dropped off at this location three times.

Kenneth Russell 
Rating:
2.0

Please be available to answer phone calls, I could not get through to discuss my reservation. I had to have help picking up a truck, this location changed my reservation by taking off the safe move package. The person picking up did not know otherwise.

Anthony Keener 
Rating:
5.0

Customer did not leave a comment.

CHARLES STARNES 
Rating:
5.0

Customer did not leave a comment.

MORTICIA BARNES 
Rating:
5.0

Customer did not leave a comment.

CHARLES STARNES 
Rating:
5.0

Customer did not leave a comment.

KRISTA PRITCHARD 
No reviews have been submitted for this location.

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