Customer did not leave a comment.
Daniel R
Customer Reviews for Harper Insurance & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very disappointed that I had to drive 30 miles to the drop off location. I passed THREE Uhaul locations on the way. When I dropped off the truck I was charged an extra $30 for going 29 miles over. I wouldn’t have gone over if I could have dropped the truck at one of the 3 locations I drove by on my way! To me this is on your company and I should not have had to pay for the extra mileage! So disappointing!
Sally BThe only thing I might add is Wi-Fi for those that don't have it on their phones. We had 5g on our phones and did not like the length of time it took to pick up and return the truck. We spent 1½ hours each time, ultimately calling customer service for each. Totally messed up our day because it took so long each time. We won't be using UHaul in the future due to this issue. Cust SVC was excellent though, both times had the same representative.
Kay mThey came out as soon as I pulled up and took care of checking me in I was very pleased thank you..
William JSix of the moving blankets were really moldy.
Sara LI had to get the truck at a different address from the location where I rented it. Returning the truck online was not a problem, but returning the key was a problem. I was not given any instructions as to what the code for the key box was or how to return the key. I called customer service, and she tried to help me, but the box that she described was not the kind of box at this location. I had to put the key through a slot in the door where mail is delivered.
marcella jI was double charged
Hector CBrittany was very courteous and understood my situation. Friendly, easy to work with on my situation, fast, and efficient! Great experience!
David FNot anything I can think of
SCOTTY PVery helpful and courteous . Easy pickup , easy drop off. Very satisfied.
DONALD PThere was something spilled on the center console which I had to clean in order to return vehicle. I have been charged $40 in additional charges, without explanation. I scheduled pickup in Fort Smith was sent to Spiro. The one person working at the drop off location assured me he'd email my receipt. Didn't happen. Overall I'm unhappy.
david dGet Ryder or another company. UHAUL and their high tech pick up and drop off is the worst I have ever experienced. From the phone to chat, to the help menu is horrible
Dennis CNothing. Excellent service!!!
KIMBERLEY GKeep up the good work
James KThey should not tell customers they will get any refund due them when they drop the truck off. I haven't gotten mine, yet and I dropped my truck off 4 days ago.
BRENDA BThis facility was very friendly and very cooperative, just as was the staff in Oklahoma City. Excellent rating!!
James HVery nice and clean people. Very helpful.
Cassidy DThe contract given to me was not one way as I asked and I was charged an exorbitant fee for turning it in here in Duncan, Oklahoma. Bruce A Darrow MD
Bruce DGreat in every respect!!
Bruce DShut down the sallisaw I haul depot
John JNo way to drop key in box. It's locked up. No other instructions. Not enough parking.
Brenda BThe size truck I requested was not on the equipment yard, but was quickly obtained and available the day and time that I needed it. Very pleased with the equipment and the friendly-knowledgeable staff at the pickup point, Harper ins.
Walter Gthe lady need to be more knowledgeable for renting out a u haul truck after she gave keys to me she left didn't do a walk around or anything, didn't have the right dolly that I requested to have but got a dolly that worked for me at the time.
James SThey went out of there way to get what we needed. They went to Fort Smith Arkansas to pick it up for us to pick it up in Spiro Oklahoma.
DOUG GI waited for five hours three verifications after Warren had approved can I talk to maybe 10 to 12 agents which most were not helpful. Not an experience that I’m willing to suggest another person right now. However I have a feeling that the next time I do it it will be easier
Jerod BNice & very friendly!
MICHAEL GThey were rude, took my paperwork which was supposed to be my receipt given to me when I rented the Uhaul. Did not give me a receipt showing I turned in rental. Basically acted like they didn't want to deal with the details of rental returns.
Cheryl FI drove Uhaul 50 to 60 miles top and this location in Spiro OK said I went 120 miles. I did not and they charged me an extra $83 dollars. Not an honest location at all.
Nathian TThe person @pickup was part time, extremely pleasant & apologetic for not knowing what to do. Tow dolly was broke. I had to rig up my own clasp to hang onto the tire. Uhaul had no equip. In Arkansas and I was out of time. I had to use your defective equip. and pray my car followed on our trip.
David SThey are the most helpful at the Spiro U-Haul. Doug and Brittany are the best!
JIMMY Bequipment was in good shape, ready to use, had no problems
Randy SUhaul double charged our bank account causing us to not have funds to complete our move without our bank intervention....totally frustrating experience! We will NEVER use Uhaul again....still considering suing them over mental anguish...
MARY MThey did a great job of taking care of all of my needs and concerns!
EMILY RBritney was very helpful.
Ann HVery helpful after a long and eventful trip
James WA+
freddy cThe customer service is the most unprofessional I have ever experienced. I was hung up on and transferred several times. They didn't know what they were doing. I will never reserve a truck from U Haul ever again.
Robert MFelt over charged since I needed truck like 1 1\2 hrs over time to turn in and had to pay another 143.00. Felt that should have only been charged for 2 hrs
MICHELLE SGreat job done by associates at this location great friendly customer service. No improvements necessary
casey tI wasn't happy with my new Hulk movie U-Haul today took way too long to get things ready thanks you guys should try to have a rate for half a day I didn't even have U-Haul 24 hours on the counter from like 10 to 4:30 and I charge $49 that's $14 for the insurance and gas when I'm happy with the people that were in that U-Haul place thank you could use a lot of improvement
laura pWhat a convenient location for drop off. I've never rented from this location but have dropped off at this location three times.
Kenneth RPlease be available to answer phone calls, I could not get through to discuss my reservation. I had to have help picking up a truck, this location changed my reservation by taking off the safe move package. The person picking up did not know otherwise.
Anthony K