Comentarios del cliente para Hardesty Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hardesty Storage

Grado total:

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Jennifer S. en

Grado:

Your people renting your trailer wired up lights that only worked on my driver's side. Insisting it was fine when I questioned it. Then what they wired just fell apart in the road. My vehicle in turn quit running, lost all charge while driving twice. The third time it did not start again. I had no issues until they wired the U-Haul trailer t to my truck. I contacted them at which I knew that I wouldn't be able to return the trailer on time. They decided to not come after the trailer until the next day around 11am. My truck then was jumped and started and ran after the U-Haul trailer wires were disconnected from my truck. I gave no authorization for any more charges to my card. Yet they too it upon themselves to fraudulently charge my card almost $18 more. I live on disability and am not happy with a company that charges my card without my permission or knowledge when I'm quite sure it was due to their negligence on wiring and telling me to take the trailer with lights improperly working. I'm not even sure this was legal. So I never even was able to use the trailer for the intended use in the first place. Everything done was in my opinion underhanded and laziness on the company you allow to rent out your U-Hauls. I will be having my vehicle checked as well as contacting the BBB and advocates for the disabled. As well as checking to see if it's illegal or just poor ethics to allow a customer to leave with a trailer with poor or improper working lights. I would hope you can get this issue resolved with me by returning all my money along with an apology. Thank you Jennifer Sperry. 913-731-9190

Jeffrey S. en

Grado:

Customer service was excellent!

THAI B. en

Grado:

Very friendly and helpful staff

Chris H. en

Grado:

This place was great service, I didn’t even have to touch the trailer for return, this place was great . Both the inside person and outside person were very professional and very appreciative I used Uhaul.

vanessa b. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

El cliente no dejó un comentario.

Debra B. en

Grado:

El cliente no dejó un comentario.

Tahleeah H. en

Grado:

El cliente no dejó un comentario.

Lauren S. en

Grado:

El cliente no dejó un comentario.

RAFI B. en

Grado:

El cliente no dejó un comentario.

Mike M. en

Grado:

Super friendly person helped us this morning.

Melissa K. en

Grado:

Very friendly and helpful staff.

William B. en

Grado:

El cliente no dejó un comentario.

Paul E. en

Grado:

El cliente no dejó un comentario.

CEDRIC S. en

Grado:

El cliente no dejó un comentario.

Ronald P. en

Grado:

Very friendly staff

Richard H. en

Grado:

The first truck I picked up I took all the way back to my home before finding out it was full of cockroaches. When I returned the truck I was charged for the mileage and rental insurance, $35 to just drive a roach infested truck back and forth taking an hour out of the time I was paying movers to move my furniture. I then was given a 10ft truck to make up for this instead of the 17ft truck because the roach truck was the only other large truck. This second trucks has gauge would drop a quarter tank whenever parked so even after putting 4 gallons into the tank for the usage it dropped as soon as you put it in park. The ignition on the second truck was also jammed so between the 2 extra loads I needed to take due to the smaller truck it took me 5 min each time to get the key to even turn in the ignition. I understand trying to get the full life out of these vehicles but they were both in desperate need of repair and should not be used for rental. I have used uhaul for all of my previous moves but after this I don't think I will ever be back.

adam s. en

Grado:

Friendly and helpful staff, quick service........somewhat questionable location, didn’t necessarily fear for my safety but didn’t leave my wife or children alone in the middle of the afternoon

Ayo A. en

Grado:

El cliente no dejó un comentario.

Ronisha C. en

Grado:

Everything went smoothly from pick up to dropoff

roberta g. en

Grado:

Very courtesy. Nice environment

Carlos G. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

Drew R. en

Grado:

El cliente no dejó un comentario.

kenneth i. en

Grado:

El cliente no dejó un comentario.

DANIEL V. en

Grado:

Repair outer mechanical problems

david b. en

Grado:

El cliente no dejó un comentario.

Jayme P. en

Grado:

My location was switched twice. My pick up time was pushed back. They didn’t have the equipment I needed. AND the gas gauge wasn’t accurate so I ended up having to fill up the tank. I was not offered any sort of discount. It was not a pleasant experience.

GERALDINE G. en

Grado:

El cliente no dejó un comentario.

. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

Easy access; staff was very helpful so that I was able to return the truck after hours. HOWEVER, I WAS DISAPPOINTED THAT I WAS CHARGED AN ADDITIONAL CHARGE FOR GAS WHEN I ADDED GAS BEFORE I RETURNED THE TRUCK. THE ORIGINAL CONTRACT SHOWED THE TANK AT 7/8 FULL; THE CONTRACT AFTER THE RETURN OF THE TRUCK SHOWED THE GAS TANK BETWEEN 7/8 AND FULL. SO WHY WAS I CHARGED THE ADDITIONAL $3.47?

patricia w. en

Grado:

El cliente no dejó un comentario.

Donald W. en

Grado:

El cliente no dejó un comentario.

STEVE E. en

Grado:

Very experienced. They knew products and trucks well. Got me in and out quickly. Very friendly people.

Melissa S. en

Grado:

Everyone I spoke with was very helpful. Picking up and returning the truck was a breeze. I was in and out quickly, which was great when you are moving. Will definitely use this location again if I need a truck.

Michael G. en

Grado:

El cliente no dejó un comentario.

Carmen C. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

LaTiste T. en

Grado:

I am an unhappy customer. I made my reservation a few days before i needed a truck with pick up location on 40 hwy in Independence. MO for 9:00 am. I go to pick up the truck at this location several monutes before 9am. Sat in the car for minute after a few minutes decided to call and no answer, so i left a voicemail. I left for about 10 minutes, and when i came back still no one was there and they still wasn't open, so i left and went to next location on Noland rd also in Independence, Mo, and found out that they had change the pick up location. I did not receive a text, call or e mail to inform me of a different pick up location. Not only that but I chose the first location on 40 highway because it was close to my house, so it was more convenient for me to pick up and drop off the truck. The new pick up location was WAY out of my way. Now because of this I had to pay for more mileage and I NOT happy about it. U Haul should have communicated this to me and I would have been able to make that decision on my own. I was very upset for this inconvenience, and I should be refunded the excess mileage for having to go way OUT of my way. I have used your company several times over the years, and this is the first time that I wasn't happy with the way I was treated. Please forward this to corporate. MY CONTRACT NUMBER is 29482299 and the truck that I used was raggedy and used to much gas. Thank you

Max S. en

Grado:

El cliente no dejó un comentario.

Matt P. en

Grado:

The truck that I had was fill with roaches. I had to purchase bug killer sprays to kill them off from my personal belonging. Poor experience. I hope these roaches doesn't make it to my new home.

melinda M. en

Grado:

Gentlemen who helped me was very nice, apologized for us having to drive so far to get truck.

DANE T. en

Grado:

My experience with Uhaul was excellent.

Molly S. en

Grado:

The engine or transmission was making a lot of noise and the truck had an hard time accelerating and might need a little love, otherwise my experience with the truck and the lovely people at hardesty storage was great. The only upsetting part of the whole experience was that when I made the reservation I asked for an 8 a.m. pick up time at a location much closer to my house and thought I would receive a call if that was not possible but no call came. I just happened to double check the reservation that morning to find that I was going 5 miles out of my way to get the truck 8 1/2 hours after I needed it.

Anthony M. en

Grado:

El cliente no dejó un comentario.

ron w. en

Grado:

El cliente no dejó un comentario.

MARQUITA H. en

Grado:

El cliente no dejó un comentario.

CLARK J. en

Grado:

Everything went great. There was some large carts available and my movers were able to take all of my stuff upstairs in just two trips.