Comentarios del cliente para Hard Core Tire & Auto

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hard Core Tire & Auto

Grado total:

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Karen N. en

Grado:

El cliente no dejó un comentario.

Sarah S. en

Grado:

El cliente no dejó un comentario.

danny B. en

Grado:

It was not the closet location for me which in turn cost me more money and was on the back roads of a city I am not familiar with! Driving a large vehicle you should not have to travel farther than needed and on residential streets. The closet location was a mile away!

Jake G. en

Grado:

El cliente no dejó un comentario.

Moira W. en

Grado:

The location was just fine but uhaul itself was not. The truck I reserved was not there and there were no truck available. Closest one was about 30 miles away, would not be given any break on mileage only small discount on rental fee. That was no help as miles are almost a dollar a mile. NO help at all from the company!! I ended up renting a 10 foot truck no ramp and only had 4 hours to move!!!! No good uhaul customer service was horrible!!!

Dennis S. en

Grado:

El cliente no dejó un comentario.

Jerry W. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Lee W. en

Grado:

El cliente no dejó un comentario.

Serena H. en

Grado:

The truck smelled awful inside to me. Gave me a bit of a headache so I rolled down the windows and it helped some

Ruben S. en

Grado:

Excellent Customer Service!~

Justin W. en

Grado:

El cliente no dejó un comentario.

BARRY P. en

Grado:

Mark a location for incoming equipment so we don't have to guess

Matthew B. en

Grado:

I was not able to pick my rental up at 5:00 am as initially requested due to a system error with the 24/7 truckshare program. The system stated that I was not in the correct GPS location even though I tried it with three different phones and was standing right next to the keybox. Another customer had picked their 24/7 truckshare rental up earlier from the same location without any issues according to the rental location. I contacted customer service several times that morning starting at 5:00am and went through all of the troubleshooting processes only to be told that I would have to wait until 9:00am when the location opened. This resulted in delaying my move until later in the day which caused us to be moving during the hottest part of the day, which also happened to be record high heat of 101 degrees that day. If I would have been able to pick the rental up at 5:00am, I would have been able to be finished earlier in the day, before we reached the high temperature for the day. Not a happy customer with U-Haul. I have nothing but high praise for Hard Core Auto, their staff was very courteous and helpful. I would recommend giving your customer service staff the tools they need to assist in dispatching a rental if there is an issue with the 24/7 Truckshare system. One of your customer service staff actually advised me that she didn't know if the system was having an error because I was the first call she took for the day. I was very disappointed with the level of customer service I received. My move was delayed because of the lack of customer service.

Jacob S. en

Grado:

El cliente no dejó un comentario.

Lloyd D D. en

Grado:

El cliente no dejó un comentario.

Lloyd D D. en

Grado:

El cliente no dejó un comentario.

Stephanie M. en

Grado:

Jacob was awesome and thorough!

JAVIER S. en

Grado:

El cliente no dejó un comentario.

Sean H. en

Grado:

El cliente no dejó un comentario.

Anthony R. en

Grado:

Hard core tire was awesome, But i was reserved on paper to pick up from another location i go to that location and that guy was a pure assh*** and i wish he would go out of buisness he sent me to another location and they were rude and told me to go to anther location and if some would have just called me and told me that reservations was moved it would have been good

Andrew P. en

Grado:

El cliente no dejó un comentario.

Katie S. en

Grado:

El cliente no dejó un comentario.

Ricardo M. en

Grado:

El cliente no dejó un comentario.

Brad A. en

Grado:

There wasn't anyone located at the drop off location. They had also moved and we had to search for the forwarding address.

Thomas C. en

Grado:

El cliente no dejó un comentario.

Michael G. en

Grado:

El cliente no dejó un comentario.

Efrain B. en

Grado:

I just did a drop of at this location did not have contact with anyone

Rietta S. en

Grado:

*These are probably all corporate issues not really the locations fault.* Reserved online a few days prior and truck was not available what happened to the $50 reservation guarantee? U-Haul had the wrong address listed for pickup and had to call the company to find out where they were. I would have chosen a different location as the one listed was the closest to my house. Drove 14 miles round trip and charged for 9 gallons of gas. Maybe you need more fuel efficient trucks because that seems a bit steep or did I get ripped off?

Michael F. en

Grado:

Service was great, people were friendly and helpful

linda S. en

Grado:

El cliente no dejó un comentario.