Comentarios del cliente para Harbour View Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Harbour View Self Storage

Grado total:

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James G. en

Grado:

El cliente no dejó un comentario.

Jadai W. en

Grado:

Nothing, great service!

EDWIN P. en

Grado:

El cliente no dejó un comentario.

Shannon R. en

Grado:

Didn’t seem to have many vehicles for rent.

Debby N. en

Grado:

The representative that helped us with picking up the key & explaining everything was very helpful & nice. We told her about all the scratches, dents & upholstery damages before we left. We returned the truck after hours, so I called to check on it the next Mon. That's when I was told we were billed an extra $25 for cleaning. We had checked that the truck was clean, so I objected but U Haul didn't budge. I will never rent from them again!

Danielle D. en

Grado:

El cliente no dejó un comentario.

dave K. en

Grado:

Employees were very nice to my wife. Thank you for being so helpful.

Tajuana F. en

Grado:

Stop overcharging for a cleanup charge. I called the location and the young lady couldn’t even tell me what was not cleaned. I feel this is their way of making an extra profit on the trucks.

Devin R. en

Grado:

El cliente no dejó un comentario.

Frederick B. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

Should have sufficient staff if a customer arranges on line and fills out everything on line that they do not have to wait on another customer that arrives after them to fill out their paperwork before you get the trailer. One person doing it all does not allow for a quick pick up. Should offer some credit back if you return the trailer nearly 20 hours before due.

Richard Q. en

Grado:

No check of equipment performed.

julie M. en

Grado:

El cliente no dejó un comentario.

Cesar M. en

Grado:

To be fair: The rental process was easy. The truck was available on the spot. The problem: I even mopped the back of the truck, I don't understand why they charged me a cleaning fee for $25.00 That is disappointing, will look for another U-haul location next month.

Sherri M. en

Grado:

Uhaul Corporate and its practices in renting were awful. The worst experience I have had yet. And on top of that I am being billed incorrectly. Please provide a phone number for the corporate office so that I can call and have my billing adjusted.

Deshaun R. en

Grado:

She was Perfect with all of her assistance and customer service!

kevonda D. en

Grado:

Stop ripping off the after hours drop off customers. I was told the truck was left dirty when we had a broom with us, and made sure to sweep it out after we were finished. We ended up being charged an extra $25 dollars for a truck sweep.

Lisa S. en

Grado:

DO NOT use the Uhaul location on Brombay Court in Chesapeake unless you want to pay hidden fees. I rented a cargo van on Saturday and just got a receipt showing my actual charges were almost double the estimated quote at rental. To my surprise a $20 after hours charge was added because I didn’t use the mobile app to check the van in upon return ( mins you this was NEVER mentioned or highlighted at all when I signed the paper) and a $25 cleaning fee to seep our the van. I used the van to move 1 piece of wrapped furniture and only went 16 miles round trip. When I called to dispute the charges, Brittany/Brandy told me there was a “sticker” on the back door of the van stating the cleaning fee. I looked the contact over several times and NOWHERE does it state a cleaning fee that I authorized. To make matters worse, she told me they “sweep out the dirt” when returned. How can you get dirt in a van you use with wrapped furniture!!??? Next, the $20 mobile check in fee is something Brittany/Brandy NEVER mention I’d highlighted or mention on my contract before I accepted the van. Although, She took time to highlight Equipment number, gas level and renting local. She as tells me that stick is on the door too??. What she did say was my rental was for 24 hours and when I brought the van back and if they were closed just put the keys in the after hours slot. I truly believe that this location is setting people up for these illegal extra fees just to make money. If you have experienced this with Uhaul, please contact me because there needs to be a lawsuit. I’m sure I’m not the only one who has paid these fees and not aware or authorized for them especially that cleaning fee. By the way, I’ve rented from them in the past without these fees plus I just rented a 10’ truck from another location in Norfolk VA in July and these fees were NOT included. I told her this and all she said was “ we have stickers on the van?? I am part of a family business and would never treat my customers like this. Tell the WHOLE story when you rent to customers.

Jasmine A. en

Grado:

Do not come to this location! They charge for anything! I got charged $25 for a a little fuzz balls in the back of the truck. It’s in the cut and needs to stay there. They don’t even wanna assist you they want you to the mobile app. To lazy fat ass pigs!

Jeff C. en

Grado:

Good staff

Albert B. en

Grado:

El cliente no dejó un comentario.

Christopher P. en

Grado:

They were not willing to be very helpful, had a "We just rent It, call UHaul if you have any issues or questions" attitude

David G. en

Grado:

El cliente no dejó un comentario.

Jo-Anne T. en

Grado:

El cliente no dejó un comentario.

Clinton M. en

Grado:

Be on time. My rental was for 8:00 am and they didn't open until 9:15. No one sent me the lock box code for the key to the truck.

Joe C. en

Grado:

I had trouble with the app that slowed down our morning, but we were able to make up time after a call. I really think it’s not fair to charge extra mileage to 22 minutes into Suffolk when the pick up location was miles closer, you need to look into this. All the personal were great and very accommodating. Use you guys for years, please check the extra mileage thing, seems like your charging folks to manage your fleet at our costs.

beverly H. en

Grado:

El cliente no dejó un comentario.

Kelly M. en

Grado:

El cliente no dejó un comentario.

TIMOTHY H. en

Grado:

El cliente no dejó un comentario.

jess G. en

Grado:

El cliente no dejó un comentario.

Daniel A. en

Grado:

El cliente no dejó un comentario.

WILLIAM L. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

El cliente no dejó un comentario.

Mallenia F. en

Grado:

This is the second time I have rented from this location and given that my organization The Mission Continues does a lot of business with Uhaul across the United States, I have been overcharged or had additional fees tacked on to my contract each time. As with the first time I looked at it as an oversight but to be overcharged again it a little concerning of this location practices.

Samuel H. en

Grado:

Very close & convenient. Personnel is always pleasant and efficient.

James G. en

Grado:

Posted hours for the office were 9:00AM, but didn't open until 9:30AM. Not a big deal for me since I had time, but could be problematic for future customers.

Jamela D. en

Grado:

El cliente no dejó un comentario.

SAME D. en

Grado:

Clean and helpful

JANICE M. en

Grado:

It was a total awesome professional experience from the staff at Harbour View Self Storage. Tim had taken my call to set up a reservation for a storage unit he was so professional over the phone.

Allen P. en

Grado:

El cliente no dejó un comentario.

STEVEN W. en

Grado:

BAIT AND SWITCH HERE! Location charged 25% higher than the contracted on-line amount. Said there was nothing they could do, "That's what they gave us" when he processed the contract ON OUR ARRIVAL. Turns out his processing wiped out the on-line figures - I checked in his presence. BEWARE!

Samuel H. en

Grado:

It's just so easy! The person that accepts our return is friendly and efficient. Couldn't be easier.

justin D. en

Grado:

El cliente no dejó un comentario.

Deshawn T. en

Grado:

Takes to much money. They charge me one piece and and 3 days later charge me, 87$ more dollars, I wouldn't dare go back here again......

EDWARD F. en

Grado:

I THINK YOU HAVE EVERYTHING TAKEN CARE OF , I WANT TO THANK TIM FOR GOING OUT OF HIS WAY TO HELP ME. THANKS EDWARD FEELEY

THOMAS S. en

Grado:

Go 24/7 , like most moving experiences are. I couldn't tell anyone about returning the equipment because it's after hours, or a weekend . Having no computer, and not being tech savvy, I felt isolated. But the equipment performed flawlessly.

Samuel H. en

Grado:

El cliente no dejó un comentario.

Samuel H. en

Grado:

El cliente no dejó un comentario.

thomas G. en

Grado:

Business closes at 4pm which does support working people.

LEWIS I. en

Grado:

Thank you

LEWIS I. en

Grado:

Clean and nice environment. Thank you

LEWIS I. en

Grado:

Thank you

Bobby J. en

Grado:

Didn't receive some of the equipment I rented.

wendy W. en

Grado:

El cliente no dejó un comentario.

JAMES H. en

Grado:

El cliente no dejó un comentario.

LIZA S. en

Grado:

El cliente no dejó un comentario.

Ernest H. en

Grado:

El cliente no dejó un comentario.

thomas S. en

Grado:

Representative was very helpful and courteous

Neal T. en

Grado:

El cliente no dejó un comentario.

Christina H. en

Grado:

El cliente no dejó un comentario.

Tom D. en

Grado:

Drop off was convenient

Lawrence P. en

Grado:

El cliente no dejó un comentario.

James L. en

Grado:

Great price and location.

Derick S. en

Grado:

No personnel was present, but location was convenient.

Alan M. en

Grado:

Excellent experience.

George L. en

Grado:

El cliente no dejó un comentario.

Jim H. en

Grado:

We returned the truck after hours. We spoke to a very helpful person on the phone & he explained how to do the after hour drop off. With the online return instructions, it was quite easy.

ROBERT S. en

Grado:

The trailer was in a mud field. There was no one who would help hook it up. The lady wouldn’t get out of her seat. Not helpful at all. Could have cared less if we took the trailer or not.

Michael Q. en

Grado:

Improve the equipment parking area. Right now its a muddy field.

Michael R. en

Grado:

El cliente no dejó un comentario.

Ray P. en

Grado:

El cliente no dejó un comentario.

Joshua S. en

Grado:

El cliente no dejó un comentario.

christopher C. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

El cliente no dejó un comentario.

Everett G. en

Grado:

This location resolved an earlier issue from another U-Haul with the truck rental. This location is further from my desired location which caused me to incur more mileages during the rental

paul D. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

The first UhAul location in Centereach NY had a trailer which was marked as ‘down’ and I could not rent, although site owner had no idea why. This info was not available online. The second site I was referred to had no site owner present for at least first 30 min of the published ‘hours of operation’, 10-1030 am. Don’t know how late the business owner arrived to work that day because I gave up waiting. Site name Tripple Crown. I hope the owner at this site was ok. The third site in Medford and the destination site in Chesapeake were excellent

JOHN C. en

Grado:

Everyone was fantastic, I have rented from other local U-Haul, and found Harbour View Self Storage a couple of years ago after having issues with others that were less than professional. I highly recommend Harbour View Self Storage to everyone, for professional, honest, and perfect service. No matter where you are located it is worth the drive to do business with them, and escape aggravation with others. I have found life is too short to deal with others, since while I can fix just about anything, I can't fix stupid.

Gerald D. en

Grado:

The inside of the truck was dirty. Cup holder had sticky substance and the floor board was fairly dirty. People were friendly. No complaints there.

KAREN M. en

Grado:

Kim and her staff are awesome. Always willing and available to answer questions. Always felt secure when accessing my unit.

Joel R. en

Grado:

El cliente no dejó un comentario.

Rona R. en

Grado:

The attendant was extremely professional and courteous in making sure we understood the procedures to return our equipment or receive roadside assistance. Very personable!!!

Scott R. en

Grado:

Friendly and personable customer service.

Margo W. en

Grado:

El cliente no dejó un comentario.

Bridgette W. en

Grado:

I always come to this u haul almost every year the workers are wonderful show great customer service and always have what I need. ?? 10 stars from me Bridget Ward

TERRY B. en

Grado:

This facility is the best. Easy access, 24hr access, wide driveways, and the manager's are fantastic people.

Lou B. en

Grado:

This location was ok for me in the end. Service here was excellent. My reservation did change 3 times because of a mix up on original location. The representative made it right in the end. She is supposed to give me a guaranteed reservation credit and I was very satisfied with this location and service. I would recommend dealing with this location.

William C. en

Grado:

The young man who checked me out was terrific. Very courteous and professional.

ANNA K. en

Grado:

After having to store my belongings,including valuable antiques for 5 years! I was so pleased to find NO mold,NO moisture damage,NO pests ..so well maintained, friendly helpful staff.#1BEST FACILITY

Alistair O. en

Grado:

Kim B at this U-haul facility was very helpful, friendly, and fast. Highly recommend returning to this location! Thank you!!

Kelsey C. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

El cliente no dejó un comentario.

Houston B. en

Grado:

El cliente no dejó un comentario.

Brendan B. en

Grado:

Couldn’t get in contact with them via phone. Made it impossible to utilize them; had to select another facility that actually had someone manning an office.

Victor B. en

Grado:

The address to drop off the trailer in Staunton, Virginia was not easy to find and there were no U-Haul sign visible. I had to keep the trailer and return it to where I picked it up. I called 1-800-Go Haul and they were not able to help me. I was charge additional money and they did not offer me military discount. Not what I expect from U-Haul.

Karen C. en

Grado:

This was the best experience that I have ever had with a U-haul facility! I highly recommend this facility to anyone who needs to utilize a truck for moving. They are very professional and a hidden gem that is worth finding.

Timothy L. en

Grado:

Excellent customer service.

Deshaun R. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Fast and convenient dropoff. Multiple options for drop off locations. Friendly staff.

MacKenzie M. en

Grado:

Love this place!! Super friendly, clean and very convenient!! The owners are very kind to a Philanthropy group I’m involved with so I gave them my personal business!!

Christopher C. en

Grado:

El cliente no dejó un comentario.

Ray S. en

Grado:

El cliente no dejó un comentario.

Harold C. en

Grado:

Great service from some great people! Helped me with a short term need, found a vehicle for my use and got me in and out quickly and efficiently. I would highly recommend them to anyone!

Joan B. en

Grado:

Great service. Thanks for asking.

Rob J. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

El cliente no dejó un comentario.

henry S. en

Grado:

THANKS

DARLENE W. en

Grado:

Great service. Love working with the staff there. Have recommended them to others several times and always use this location when there is a need to move anything.

Kelly M. en

Grado:

Truck ordered was not available, but alternative worked great.

Timothy J. en

Grado:

Great overall experience and I thought the price was very reasonable. I was able to reserve a trailer with only a two day notice which was great.

theodore B. en

Grado:

Have great customer service....

HARVEY M. en

Grado:

The advertisement for the size storage unit I got stated it was for a 1-2 bedroom house couldn`t fit half of that

EBONY S. en

Grado:

Nice, large, and clean facility. The manager Kim was very helpful and friendly. I would definitely recommend this facility!

DAVID P. en

Grado:

The service was fine. There was a delay checking in because the computer was down.