Customer Reviews for Happy Trails Feed And Tack
(U-Haul Neighborhood Dealer)

98 reviews

2150 SE Hwy 101   Lincoln City, OR 97367

(541) 418-0284

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(541) 418-0284

2150 SE Hwy 101
Lincoln City, OR 97367

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rodney S 
Rating:
1.0

Honor your promises

Cal P 
Rating:
2.0

Truck was not cleaned out. Several problems involved with picking up truck. Credit had to be made on the final bill. they used the wrong number for the mileage.

margaret m 
Rating:
4.0

Customer did not leave a comment.

Troy Y 
Rating:
5.0

Customer did not leave a comment.

nick d 
Rating:
5.0

Turn in could not have been easier!

Patrick D 
Rating:
2.0

Agent did not check that the light were operational or comment on any damage to the trailer. Location had to be called to check in the trailer and provide verification.

paul k 
Rating:
3.0

Convenient location

howard c 
Rating:
2.0

Again, there was no assistance to detach the trailer.

Erin F 
Rating:
5.0

Customer did not leave a comment.

Wayne D 
Rating:
5.0

Customer did not leave a comment.

MacKenzie B 
Rating:
5.0

No se toda vía pero después veremos gracias

ramon m 
Rating:
1.0

Close this place down. It was chaotic, dangerous.

John V 
Rating:
5.0

Customer did not leave a comment.

Sharrell B 
Rating:
1.0

Not lgbtq friendly, rude, charged me double, filthy facility, tried to tell me to leave before hooking up lights, never tested lights, rigged tow chains wrong.

Ruth G 
Rating:
5.0

Customer did not leave a comment.

JESUS A 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
2.0

We were charged a fuel charge when we filled it back to where it was. The place was closed when we dropped it off before our required time of 4pm but there was a sign on the door that said closed early due to no staff. When we picked up the U-Haul we didn’t get the one we reserved and the guy didn’t even check anything. Not a good experience.

Aaron J 
Rating:
5.0

Customer did not leave a comment.

LaWynn J 
Rating:
5.0

Talk to a gal named Crystal at your Salem Oregon office to make the final arrangements for the rental of the truck in tow dolly. She was amazing absolutely amazing tell her thank you for me.

greg r 
Rating:
5.0

very good. great communication 10 plus

karen w 
Rating:
5.0

Nothing, great representative for Uhaul!

tom w 
Rating:
4.0

I had a difficult experience at first when it came to billing. Rather than lay out the whole, long story, it came down to confusion on both sides, so initially my opinion wasn't great, but that changed completely shortly afterwards. After speaking with the first person at uhaul to fix the problem, two more people contacted me, first to assure me the situation was being resolved, and then confirming that I was satisfied with the outcome, which I was. Clearly they value their customers, much more than probably any other business I've dealt with. I was surprised at their effort to really go above and beyond what seemed like 0protocol. So I change my mind. I'm absolutely happy with uhaul, I'm sure I'll use their services again some day, and absolutely I'd refer them to a friend. They're a great bunch of people.

Ella L 
Rating:
4.0

Customer did not leave a comment.

MELANIE C 
Rating:
5.0

Customer did not leave a comment.

Savannah G 
Rating:
3.0

The back of the truck leaked. I had multiple boxes wet when we unloaded.

Nicki C 
Rating:
5.0

Customer did not leave a comment.

Sunshine B 
Rating:
5.0

Staff was very efficient and helpful. Explained the process and made sure that I understood everything. Made turning in the van easy also.

Andrew R 
Rating:
2.0

I reserved an appliance dolly because I had to move 2 refrigerators. I was told they didn't have one when I arrived. That was the worst timing and thing for us. I feel like this is something that should be known in advance and is critical to customers requiring this piece of equipment. The person renting the equipment did their best by giving us a regular dolly and blankets for use at no charge. I want to be clear he did everything he could to help and was kind and sorry. I appreciated that, but honestly the fact that the appliance dolly wasn't available created a situation where we had one injury and one near injury. In the future I will think twice about renting moving equipment. I recommend having your areas do a check in on equipment 24 hours in advance and making a phone call when something won't be available.

Amy P 
Rating:
5.0

Customer did not leave a comment.

Tyler W 
Rating:
5.0

Customer did not leave a comment.

Dave H 
Rating:
4.0

Customer did not leave a comment.

Christopher K 
Rating:
5.0

Customer did not leave a comment.

LaWynn J 
Rating:
5.0

Amazing experience, first time renter.

Tyler W 
Rating:
5.0

Customer did not leave a comment.

Rachel B 
Rating:
5.0

Customer did not leave a comment.

JOHN O 
Rating:
5.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

Customer did not leave a comment.

Roy N 
Rating:
5.0

He was very helpful and friendly.

Wayne I 
Rating:
5.0

Customer did not leave a comment.

Cal P 
Rating:
4.0

Customer did not leave a comment.

Bert s 
Rating:
4.0

Customer did not leave a comment.

JAMES V 
Rating:
5.0

The owner of the drop off site was excellent 👌

rick Q 
Rating:
2.0

Improve appearance of outside and inside of store .

Joe D 
Rating:
5.0

Customer did not leave a comment.

Peggy G 
Rating:
3.0

Customer did not leave a comment.

Cindy W 
Rating:
4.0

Customer did not leave a comment.

Ray A 
Rating:
4.0

Not wild about paperless like to have paper for law enforcement.

mark h 
Rating:
3.0

Too EXPENSIVE $440 for a trailer?

Lowell B 
Rating:
3.0

We had a Saturday morning reservation. Got a call Fri that no trucks were available. Changed reservation to tues. I checked the website and it said that they had a truck available at 2:30 Saturday. Called back and got the truck on Saturday. I'm

DONALD C 
Rating:
1.0

Store was closed for at least a hour and half did give me a small discount on the truck after contacting U-Haul and receiving a call back the store smells horribly

Emily H 
Rating:
5.0

The employees working this location are fantastic!

Dennis H 
Rating:
3.0

Not open on Sunday so had to take pics in the rain or pay a fee.

Scott E 
Rating:
3.0

For the 6x12 cargo trailer …. It really needs to have a tongue jack as it is a really heavy to lift to put on ball and remove!

Tracie C 
Rating:
4.0

The attedant was helpful and cooperative. Good service.

KELLY E 
Rating:
2.0

Dirty place smelt like cat piss.

Jason W 
Rating:
5.0

Customer did not leave a comment.

ED D 
Rating:
3.0

I am answering the question of "recommending the location to others" as a yes only because we live in a rural area and there is not another truck rental within a 30 minute drive. This particular store is a mess. It looks like they just moved into it yesterday, but have been in that location for 4 months. This store doesn't give customers a good impression of U Haul.

Nora M 
Rating:
5.0

Customer did not leave a comment.

robert h 
Rating:
4.0

Customer did not leave a comment.

jacob V 
Rating:
5.0

Customer did not leave a comment.

Richard O 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
4.0

Customer did not leave a comment.

jeff c 
Rating:
1.0

The store is gross, dirty, and not appealing. It took several yells to get someone to come out from the back. Some complaining from the staff about having to deal with another trailer, including F bombs. The disconnect process was also rude, and no assistance with taking off the hitch or storing the electrical cord. It’s not that we don’t know how to do it, it’s just that every other U-Haul shop has been very courteous and helping with the disconnect. we will definitely request to never drop off here again. (This is our third trailer rental in the last six months, and we probably have more to go.)

Scott K 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
4.0

Customer did not leave a comment.

Margaret H 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

They have great customer service.

LORRAINE A 
Rating:
4.0

Customer did not leave a comment.

Curtis D 
Rating:
5.0

I arrived 45 mins after hours, in the rain, and staff were there to assist in parking and detaching a trailer. Very helpful way to end moving day.

KEVIN S 
Rating:
2.0

The inside of the truck was so muddy when we picked it up.

Kristin S 
Rating:
5.0

Quick, efficient service. Thanks

Douglas K 
Rating:
5.0

Convenient location with easy pick up & drop off process. Thank you!

Michelle B 
Rating:
5.0

Pirate

Ian M 
Rating:
5.0

Customer did not leave a comment.

Douglas G 
Rating:
3.0

Cab floor board was muddy.

TIM B 
Rating:
5.0

Customer did not leave a comment.

Sherry A 
Rating:
5.0

this was already very good service

Paul N 
Rating:
2.0

The pickup truck was very, very dirty inside and in the bed when I got it and had obviously been used hard by whomever had the truck before me, and not cleaned before I rented it. There was no walk-around inspection by the rental agent; she just shrugged and said "sorry". I had the truck for 2 hours, covered 7 miles in it, and picked up a small kitchen table that wouldn't fit in my car, and then subsequently unloaded the table at my place. I turned it in while the counter person was still there (before 5 PM) and again, no interaction except that she told me the receipt would be emailed to me "in the next 10 minutes". Never happened, and the next day I get a call, a text, and an email from the regional U-Haul in Portland saying they want their truck back, I'm in violation of the contract terms and they have "initiated recovery efforts". Lincoln City never logged the return in, so I was still showing up as having the truck. WTH? So, I call the regional people back, and hours later, Lincoln City finally logs in the return. The truck was dirty and kind of beat up, the staff is wholly inattentive and wildly disorganized, their process is chaotic, they exposed me to reputation risk and possible legal action, I mean, it was just a really bad experience stretching over 2 days. For a 2-hour rental!

Brendan M 
Rating:
3.0

No comment

Sara H 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
3.0

The truck key did not match the rented truck. Had to call the 24 hr number to resolve. The reserved furniture dolly and packing blankets were not provided. The contract was NOT revised to reflect the missing items even though a refund was made. When I turned in the truck, Uhaul wanted the missing items. Fortunately the turn in location did some research and resolved the missing items. Inside of windshield was very dirty and had to clean.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Derek J 
Rating:
5.0

Friendly folks, the fact that they are animal friendly really meant a lot to me (and to Bailey)

john O 
Rating:
5.0

Customer did not leave a comment.

james s 
Rating:
4.0

I loved the animals, but please do something about the cat litter box. It was a bit smelly!

Lynetta o 
Rating:
2.0

the unit i rented had the smell of a smoker, drove with windows open until truck was returned floor within the cab full of dried mud on the positive side the agent behind the counter was very courteous

MARK H 
Rating:
5.0

Customer did not leave a comment.

Sarah W 
Rating:
2.0

The trailer was dropped on on Wednesday afternoon and the gentleman said he would take care of the check in. That did not happen. I received a call from Uhaul Thursday afternoon looking for the trailer. The drop off location left a lot to be desired and the staff, while friendly, left a lot to be desired. Very unorganized with a lot of clutter and things all over the place. I think you could do better.

David S 
Rating:
3.0

See above.

GAVIN G 
Rating:
5.0

I was very impressed by the helpfulness and courtesy of the people who helped us. It was a good experience.

Sara H 
Rating:
5.0

Customer did not leave a comment.

Marc W 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE L 
Rating:
5.0

frindly and fast

mike h 
Rating:
3.0

Didn’t give me the dolly I had ordered. Office is a mess- the assistant was friendly and helpful but the physical office is a disaster area.

David M 
Rating:
5.0

Customer did not leave a comment.

Ralph H 
Rating:
5.0

Customer did not leave a comment.

Erick A 
No reviews have been submitted for this location.

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