Customer Reviews for Happy Tires
(U-Haul Neighborhood Dealer)

371 reviews

24219 FM 2978   Tomball, TX 77375

(281) 205-4396

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 11 am–4 pm

Services at this Location:

Contact Us

(281) 205-4396

24219 FM 2978
Tomball, TX 77375

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 11 am–4 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Created the online app and filled out info for Happy Tire. I called for info and left a message. Return call was quick. Juan was very thorough in explaining the rental. When arrived at shop, ppwk and truck were ready. The process was smooth and quick. Thank you Juan for your excellent service. Dr. B

Irene Briggs 
Rating:
5.0

Easy and very customer friendly

Briana McGlothin 
Rating:
5.0

This location was wonderful, and the staff was very helpful!!

Cynthia Sager 
Rating:
5.0

Juan was very helpful and cordial

Tasos Nicolakis 
Rating:
5.0

Juan, the owner of the u-haul dealer, has been very helpful and courteous. Thanks!

Luiz Fernandes 
Rating:
5.0

The owner Jose was very educated and professional! Congratulations!

Luiz Fernandes 
Rating:
2.0

Explanation of costs. I was not expecting the amount that I was charged. When I set up the reservation, the price was one amount but when I picked up the truck, the price tripled. I am very disappointed with the service and will NEVER use UHaul again.

Michaelle Reese 
Rating:
4.0

Customer did not leave a comment.

JOHN MOTE 
Rating:
5.0

Customer did not leave a comment.

Ernest Dubiel 
Rating:
3.0

Customer did not leave a comment.

Eric Peterson 
Rating:
5.0

I got charged twice for the rental instead of one time. I called the place and they said I should have only been charged the one rate but I didnt...I'm upset since I'm having problems financially and if I knew I would have been charged twice I wouldn't have done it.

Joshua Sewell 
Rating:
5.0

Customer did not leave a comment.

yaminah or Niyos cochrane or Aldonza 
Rating:
2.0

The person spoke very broken English very hard to understand. I completed everything online and then he had to redo everything I had done when I got there. It took 30 minutes to complete everything, I thought I was good to go when I got there. There was only one truck on the lot when I got there. I would not recommend this location.

Joseph Corona 
Rating:
5.0

I arrived half an hour early he was quick to take care of my business while running his tire business. I hired a helper he was a little delayed I called and they’re happy tire said no problem they’re there till seven don’t worry about it. I returned the truck and parked it where he had it went and spoke to him told him everything went fine he asked if the gas was put back at three-quarter which it was and he was very kind and polite and accommodating. Very professional

Alma Valverde 
Rating:
5.0

Everything's good.

LEWIS GOODKOUSKI 
Rating:
5.0

Customer did not leave a comment.

Kourtney Peters 
Rating:
5.0

Customer did not leave a comment.

Tiler Lane 
Rating:
4.0

Customer did not leave a comment.

Domnique Nash 
Rating:
4.0

Customer did not leave a comment.

Domnique Nash 
Rating:
5.0

Customer did not leave a comment.

Patrick Chronister 
Rating:
5.0

Customer did not leave a comment.

Esteban Celaya 
Rating:
2.0

I’m not going into it. Service could be better.

John Milby 
Rating:
5.0

Customer did not leave a comment.

Hersani Schade 
Rating:
5.0

Very easy check in process and smooth return. Nice staff. Thanks

Brandon Inman 
Rating:
5.0

Customer did not leave a comment.

Michael Whichard 
Rating:
4.0

Customer did not leave a comment.

Christy Weible 
Rating:
4.0

Customer did not leave a comment.

Lenwood Bordelon 
Rating:
5.0

Customer did not leave a comment.

Lori Mahoney 
Rating:
5.0

Very helpful Thank You

Klein Ann 
Rating:
4.0

Happy tire and Happy Uhaul. Great experience

Kenneth Martinson 
Rating:
5.0

Truck was ready. Guys were efficient getting the paperwork done. Easy and fast. Good price, too, imo.

Mary Ellen Truncali 
Rating:
4.0

Good

Fidel Aguilar 
Rating:
3.0

Customer did not leave a comment.

Richard Herbein 
Rating:
5.0

Customer did not leave a comment.

Theresa Miesner 
Rating:
5.0

Customer did not leave a comment.

RANDALL PARKS 
Rating:
5.0

Customer did not leave a comment.

AURA GONZALEZ 
Rating:
5.0

The owner is always on point very courteous

EDWARD PARKER 
Rating:
5.0

Customer did not leave a comment.

Hashim Al-Rufaye 
Rating:
1.0

I refilled the gas tank back to a quarter of the tank and was charged almost $50 for gas after I dropped off the vehicle. They did not check the fuel gauge while I was on-site, only after I left.

thomas metu 
Rating:
5.0

Customer did not leave a comment.

James Myatt 
Rating:
5.0

Customer did not leave a comment.

Margy Pyka 
Rating:
3.0

Location not the best

Rafael Silvas 
Rating:
5.0

Customer did not leave a comment.

Richard Heo 
Rating:
5.0

Customer did not leave a comment.

Allen McCune 
Rating:
5.0

Customer did not leave a comment.

JOHN ROGERS 
Rating:
4.0

Customer did not leave a comment.

ALAN LITVAK 
Rating:
3.0

Customer did not leave a comment.

Austin Zachary 
Rating:
4.0

A lot of mosquitoes that go inside the trucks and the cars. Overall good service.

JEZAMINE ROSARIO AYALA 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BERRYMAN 
Rating:
5.0

Explain tolls in the contract provided and what to do if a service light comes on during drive. Our experience was wonderful- truck was well maintained and every contact was helpful. Movers were great!

WINNIE SCHUBERT 
Rating:
5.0

Customer did not leave a comment.

Stephen Maniscalco 
Rating:
5.0

Customer did not leave a comment.

Brian Reeves 
Rating:
3.0

Customer did not leave a comment.

Michael Macias 
Rating:
2.0

Did not listen to my needs.

Devyn Sxott Benz Bowden 
Rating:
3.0

Customer did not leave a comment.

DARCY ROSENBAUM 
Rating:
3.0

Customer did not leave a comment.

MICHAEL GOODMAN 
Rating:
4.0

Service was great. Truck seems to have transmission issue and rear lights did not work. I figure rental company would check this before renting truck.

Christian DelRio 
Rating:
4.0

Customer did not leave a comment.

Eric DiPasquale 
Rating:
5.0

Customer did not leave a comment.

STEVEN SWANSON 
Rating:
4.0

Customer did not leave a comment.

Carlos Azuaje 
Rating:
4.0

Customer did not leave a comment.

NELSON PADRON RAMIREZ 
Rating:
1.0

Customer did not leave a comment.

MICHAEL RODBRO 
Rating:
5.0

Hve it filled to full. Very hard to do a small amount under 3/4 tank.

Lisa Catney 
Rating:
3.0

The pickup process was very difficult. I reserved a truck to pick up, but when I arrived, the location was closed. I called the location's phone number and they picked up but advised I had to call Uhaul to receive the code to get the keys from the after-hours box. I was then directed to my email to pick up the vehicle via the electronic log-in process. It took 30 minutes to complete the process, including having the agent call one of my contacts to ensure I was who I said I was. The phone numbers I entered into the website for my contacts was rejected by the website and it was difficult on the person who was helping me on the website. It was very difficult and frustrating. The pickup process needs to be worked on and communicated more effectively. I would not recommend anyone use Uhaul with the current system.

Scott Cerne 
Rating:
3.0

Customer did not leave a comment.

DANIEL ABEYTA 
Rating:
2.0

The truck was riddled with dents and large scratches, but the inside was clean. When we dropped it off at exactly where the tank was at pickup, the guy said we’re going to be charged for gas because it’s not full. He said that’s “U-Haul’s rules”. I happened to take a picture of the tank level before we left and he backed off of that statement after I showed it to him and told him he can tell U-Haul what he wants, but we have proof of how much gas was already in there.

Ty Erickson 
Rating:
5.0

Customer did not leave a comment.

Awura Oduro-Kwarten 
Rating:
1.0

The truck was an hour and a half late for pick up and I was guaranteed a truck at 11am. Didn't actually get it until 1pm. I am pissed off and will never rent again. I paid full price and had the truck less than 5 hours. Needless to say I will tell all my friends to find someone with a trailer before they rent a damn uhaul.

Nicholas Enloe 
Rating:
5.0

Have better signage outside. It was a bit difficult to find if it wasn't for the uhaul trucks parked right next to it otherwise I wouldn't have passed it up.!!!

Carlos mendoza 
Rating:
1.0

The owner of the business deceived me and told me I could bring the truck back at 8pm without paying for an additional day, then he called me the day of and HASSLED me and told me I had to bring it back because another customer needed it, even though we mutually agreed on an 8pm drop off without an additional day charge because I told him up front. Then, when I picked up the truck, it was missing almost 1/4 a gallon of gas, which is fine, HOWEVER, when I dropped the truck off with a FULL tank of gas, he charged me for 2 gallons of gas! I would never recommend this place again. I also looked up the shop he’s listed out of (Happy Tired Houston) and he has some terrible reviews. Literally would not ever recommend him again. He’s a stealing, deceiving person.

Meggan Morris 
Rating:
5.0

Customer did not leave a comment.

Christin Landingham 
Rating:
5.0

Customer did not leave a comment.

Maria del carmen Hilarion 
Rating:
5.0

Customer did not leave a comment.

juan carlos vaglienty 
Rating:
3.0

Customer did not leave a comment.

RUBEN DELEON 
Rating:
5.0

The Uhaul system was not working properly and took me about 30 minutes to be able to signe the contract. Very friendly service at happy tires.

JUAN PABLO BOLANOS 
Rating:
2.0

Customer did not leave a comment.

Jenifer Avellaneda Diaz 
Rating:
5.0

Customer did not leave a comment.

Marlon Chacon 
Rating:
3.0

Customer did not leave a comment.

Mary Adams 
Rating:
5.0

The only issue I had was when I talked to your rep at your contact number. I was trying to find out about the drop off place and the first place was closed and not set up for 24 hour drop off. I had to take the truck to a different location which was way out of the way. I couldn’t find it had to call back finally got to the place to drop off the truck. That put me a few miles over and cost me over 15.00 which wasn’t my fault. That’s my only issue.

pam crawford 
Rating:
4.0

Happy Tires was nice and friendly. Truck was fine and I felt they were nice for the rental although I think we had a miscommunication on the length of the rental time (2days instead of 1 day) initially. But after they called we got it straight. I'd certainly use them again, plus it was easy to get in and out from their location (and get gas before returning).

Daniel Andersen 
Rating:
3.0

Vehicle is all banged up on exterior with scrapes, dents, and patches. Interior had taped up seats, holes in seats and had muddy floors. Overall far inferior to other truck rental companies I have used.

Bradley Kendrick 
Rating:
5.0

Don’t have U-haul dealers who store their trailers in muddy lots and have no one there to assist with getting the trailer and hooking it up. Service was so poor at 2521 FM 2920 in Tomball, TX that I left to find a trailer elsewhere. I find it difficult to believe you have them as a dealer.

Robert Brown 
Rating:
3.0

Pickup was reasonably quick but the single employee was trying to help me and customers at the tire shop.

John Carnett 
Rating:
1.0

Have a better and cleaner place, person taking care should be focus on one thing at a time not be multi tasking. Truck needs a major wheel alignment.

Aziz zindani 
Rating:
5.0

Juan handled my business like a pro. I’m coming back next time a need a rental.

David Hebert 
Rating:
5.0

Customer did not leave a comment.

Dan Boyd 
Rating:
4.0

Customer did not leave a comment.

Daniel Craine 
Rating:
4.0

I was not happy with the trailer when I got to my first stop for the night. I opened the door of the trailer to find that it leaked water! I notified uhaul right away.

Christen Egelkraut 
Rating:
5.0

Everyone was so helpful, I'll be renting at that location again.

Oscar Mason 
Rating:
4.0

X

Lee Bolitho 
Rating:
5.0

The owner was very helpful and kind and getting the truck and returning it was very easy!!! Will definitely be renting from here again!

Katherine Fox 
Rating:
4.0

Great Customer Service.

jorge carranza 
Rating:
5.0

Very friendly and helpful people!!

Jimmy Frith 
Rating:
3.0

Have the EXACT trailer that I reserved available. I reserved a 6x12 open utility trailer. All you had was a 6x12 BOX trailer. The inside space was 6 inches too short.... your your attendant me you don’t have the open trailers... WRONG! My friend rented one from you last weekend! We managed, but it was far more difficult than necessary.

Lynda Morse 
Rating:
5.0

all personnel involved were helpful and professional

Eugene Moos 
Rating:
5.0

Excellent

kIRK STRADLEY 
Rating:
3.0

Customer did not leave a comment.

John Tieman 
Rating:
5.0

The gentleman was so helpful who helped us. I didn’t get get his name but he was a young fellow. The owner came out too. Will go back because of that

Diana Butcher 
Rating:
4.0

Customer did not leave a comment.

Marga Odonnell 
Rating:
4.0

Customer did not leave a comment.

Marga Odonnell 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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