Customer Reviews for Happy Haven Kennels
(U-Haul Neighborhood Dealer)

46 reviews

19682 Richardson Rd   Pitt Meadows, BC V3Y1Z1

(778) 625-2037

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(778) 625-2037

19682 Richardson Rd
Pitt Meadows, BC V3Y1Z1

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Terrance Froese 
Rating:
1.0

The location does not have any Uhaul sign and it’s hard to find, the entrance gate it was just half opened and I had to enter with a 26’ van. The manager of this location wasn’t very helpful at all.

Florian Rusu 
Rating:
4.0

Customer did not leave a comment.

Katie Tribe 
Rating:
1.0

Maybe start caring about customer service

John Pesklewis 
Rating:
3.0

Customer did not leave a comment.

andre placsko 
Rating:
3.0

1) I requested pick up in south surrey. I was told there would be an additional 50km included to compensate for this. I was not credited the extra kilometers. 2) I requested a 10’ cube and was supplied a 15’ cube. BC ferries changed me an extra $75 commercial fee because the GVW was over 5500 kg. 3) when booking by phone I should have been told to complete an online booking so that my information would not have to be taken when I picked up the truck. This added at least an extra half hour to the pick up. 4) the truck box leaked water. It is not even water resistant. The boxes on ‘Mom’s Attic’ were wet

dave mcguire 
Rating:
4.0

Customer did not leave a comment.

Gordon Watts 
Rating:
3.0

Customer did not leave a comment.

Rodrigo ALGRANTI 
Rating:
4.0

The lady did fine and the trailer served its purpose

brent crosato 
Rating:
5.0

Customer did not leave a comment.

DANIEL FRIESEN 
Rating:
2.0

The gentleman running the location was rude at first about where the truck was parked. There is no signage indicating where the truck needs to go. I waited for 10 minutes at the office after I called the number on the poster before anyone showed up.

Steven Hall 
Rating:
4.0

This location is ok, just not the nicest yard to get into, but drop off location for Pitt Meadows is in the country side away from everything but acceptable

LORNE KEEN 
Rating:
4.0

You can count on this business-everything is always prepared and well-maintained.

Eckhard Perk 
Rating:
5.0

Owner there is always helpful and friendly.

Eckhard Perk 
Rating:
2.0

Customer did not leave a comment.

Mark Watkinson 
Rating:
5.0

Rental location staff was very friendly.

Tobias Roehr 
Rating:
1.0

Had to drop off out side gate . Was not easy to do in dark. Drop of web site was hard to get in to, but once you in it was easy to use

Joseph Meters 
Rating:
3.0

This was not the location I was supposed to pick up from. I was supposed to pick up in Surrey but received a call the night before saying my rental was delayed 2.5 hours because someone else was using it (double booking). I could not be delayed 2.5 hours because I had already booked ferries and planned moving help. I was redirected to this location. When I arrived at this location they were great except they did not have the extra equipment that I reserved (furniture dollies and only one utility dolly). I had to make different arrangements last minute. Very inconveinient and disappointing service by UHAUL management. Pitt Meadows location probably deals with this kind of thing a lot. They handled it as well as they could have under the circumstances.

Richard Frith 
Rating:
1.0

Truck with malfunction, low on gas, and wet inside. The pick up location was changed by U-Haul a couple days before my move to a much farther location and U-Haul charged me for extra miles. That’s a scam!

Rafael Martins 
Rating:
5.0

The 20 foot van was perfect for the material I had to move. The people at happy haven kennels were excellent to deal with and every thing worked out very satisfactory.

Al Goessaert 
Rating:
3.0

Please read my notes of inconvenience and experience on this booking. After August 18th everything went in many directions and caused great frustration. Also, stop sending people to 22358 Lougheed Hwy. It is a Pizza place. My discrepancies were finally resolved, by Alton/Field Manager after having to involve him.

VIRGINIA MILLER 
Rating:
1.0

The lady was running a kitten mill out of the office for the uhall! She had about 10 cats in very small cages wining constantly…I felt terrible for them all! The office was extremely dirty and the smell was awful! The truck had a similar smell and was grimy! Very uncomfortable and unimpressed! As a business owner myself, I can say if she was representing my brand, I would fire her after seeing that!

David Minshall 
Rating:
4.0

Customer did not leave a comment.

Doug Briggs 
Rating:
1.0

Close this site. The truck was parked on a farm in an overgrown area. The person I spoke to on the phone could barely communicate in English.

Jonathan Kuyper 
Rating:
3.0

Customer did not leave a comment.

Jake Dyck 
Rating:
1.0

I booked a U-Haul within 4 km of my home and your robot redirected me well over 20km away to another location and charged me $55 for mileage!! DISGUSTING... The truck had spilt coffee everywhere and I was told I had to do a round trip or I would be charged another $120?! I expect a refund for all the mileage , If not this is my last uhaul rental!!!

Dustin McDonald 
Rating:
1.0

Dogs barking on the property and running around. No service on my cellphone, nearly impossible to check out. Super far drive from original pickup spot and was super out of the way.

Matthew Kirk 
Rating:
1.0

This was very far away from the requested drop off point. I wasn't asked if it could be changed, but basically received a text saying I needed to take it to the new place. It was in the middle of nowhere which would have presented a problem if my spouse hadn't been following in our car. (This isn't the fault of this location's owner, but rather uHaul). There was an after hours key drop, but no clear place to park the truck. Eventually someone came out and helped, but he left me feeling uneasy. We basically we had to drive away from the road back into what resembled a farm to park the truck.

Cassandra Feltner 
Rating:
1.0

Customer did not leave a comment.

Craig Grell 
Rating:
5.0

We loved the customer service at this location . They were so nice to us it really was better than going to uhaul , and they really helped us out with the times.. We will use this location again and recommend .

Dylan Smith 
Rating:
4.0

Customer did not leave a comment.

Paul Morrison 
Rating:
1.0

Make sure the person is present for pick up and not doing other things and not in the office, had to wait for a 1/2hr calling and leaving voice message just to get the truck. Very disappointed In the whole experience, also having to input my own info into the computer and doing her job

Lucky Dhillon 
Rating:
2.0

I asked to pick-up in Coquitlam. I lost money and time to get there. I asked for 24 blankets, only got 12. The truck was in awful condition.

dominic gangne 
Rating:
1.0

Internet at this location did not work, and when it occasionally did, was slow. Owners were not prepared. Took over an hour to get the rental completed. Also, the rental location was changed on me within 30 minutes of pickup and became an hour away from my location... less than ideal when my schedule had to be re-worked the entire day because of this last minute change and lengthy process.

Connor Ewert 
Rating:
1.0

Was a dilapidated farm in the middle of nowhere with no uhaul signage. Staff unhelpful.

Frank Barwich 
Rating:
3.0

Customer did not leave a comment.

Mohathir SHEIKH 
Rating:
1.0

Customer did not leave a comment.

Moriah Laitinen 
Rating:
5.0

We’re good service tanks

MOHAMMADMEHDI POURMAND 
Rating:
1.0

They charged us the whole amount for our uhaul truck before we even left. They said they were just going to hold the credit card number until we got to our destination.

WILLIAM LAWLESS 
Rating:
3.0

Don’t phone the day before someone moves and tell them they don’t have the truck they reserved weeks before moving what a joke 🤬

Clayton Eccles 
Rating:
1.0

Customer did not leave a comment.

Masaaki Tamai 
Rating:
3.0

My rental was supposed to be at wren street in mission. Come pick up day my rental was in Pitt meadows, 45 minutes away from where it was originally stated to be. The majority of my rental cost came from driving this extra mileage and it wastes two hours of an already stressful moving day. I would demand a refund but it’s nothing but faceless entities who don’t care. Horrible experience for me and my family.

tyler Tees 
Rating:
4.0

The couple at this location were super friendly and welcoming. Considering how this move started with uhaul I was happy to bring the truck to a location with very nice personnel….

Kathleen Williams 
Rating:
4.0

Customer did not leave a comment.

Mitchell tharp 
Rating:
1.0

Very off putting experience. As I was doing my mobile check out the man and woman there who spoke broken English were not letting me take pictures. When I told her I was doing the check out myself she just kept saying not enough gas but when I took a picture it showed it was the right amount. I again told her to stop I was responsible for checking out as it was my card that was attached to the account. When I finally finished it said mobile checkout has already been completed. They were trying to rip me off for more money. It makes me very uncomfortable to rent a truck again from you as I don’t feel they are honest.

TIMOTHY HAWKE 
Rating:
3.0

Customer did not leave a comment.

S M SOHAN 
No reviews have been submitted for this location.

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